Vijayanand Road line Ltd

Job satiafaction

CONTENTS Chapter 1 1. Executive summary 2. Industry profile 3. Company profile 4. Organisation chart 5. Department study Chapter 2 1. Introduction of job satisfaction Methodology 2. Statement of the problem 3. Purpose of the study 4. Scope of the study 5. Objectives of the study 6. Measuring tools Chapter 3 1. Result and discussion with graphs and chart 2. Findings 3. Recommendation 4. Conclusion

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Chapter 4

1. Appendix 2. Questionnaire 3. Bibliography

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Executive summary.
Today the Indian customers standard and the level of expectation have gone up dramatically. They have become world-class customers and thus expect world-class services. Hence it is customer service, which is going to give the competitive edge to any industry in the future. The vijayanand road line is also one of the service organisation. It is also publishing daily newspaper. It is also providing courier service to its customer.

The relationship between man and work has always attracted the attention of philosophys, scientists and novelists. A major part of mans life is sent in work, work is a social reality and social expectation to which men seem to conform. It not only provides status to the individual but also binds him to the society.

Work serves many other functions for an individual sense of well being of doing something worth while, of having some considerations, may be so compulsive that men may continue to work even if they are not pressed by economic needs. If men worked for money alone, there would be no way of explaining the fact that some men who have plenty of money still continue to work. As a matter of fact by working on a job most men gratify many of their needs, work in this regard is a potent source of need gratifications of all types such as physical, security, society, social and ego needs. So the job satisfaction is primarily based on the satisfaction of needs. The stronger the needs, the more closely will job satisfaction depend on its gratification.

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In this project I tried to find out the level of job satisfaction of employees of vijayanand road line ltd. the effort has been made in this project, which will affect on the job satisfaction of employee, consideration of employee about their job satisfaction.

The survey was conducted by taking sample of 100 respondents. the area of survey was conducted in VRL . The respondents were including from hamals to middle level employee who are working at VRL.

Most of employee at VRL are satisfied in their job but one thing I came to know from survey that there is no interpersonal relationship b/w employee at VRLand also they are not satisfied for level of salary what they getting. Most of employee has suggested that giving orientation programme for new recruited employees because most of them are dont know the function of all departments. So the recommendation I have given that to give training program on interpersonal relationship orientation programs to the newly recruited employee.

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Organization profile

Name of the company: Vijayanand Road line Ltd

Address: Vijayanand Road line Ltd Company, 16th Km from Hubli Bangalore Road, Chebbi Village Varur.

Year of established: January 1976

Chairman: Mr.V. B.Sankeshwar

Area coverage: 300 acre

Cost of building: 30 crore

Industry: Manufacturing service

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INDUSTRY PROFILE
INRODUCTION: With the changing economic scenario, factors such as globalization of markets, international economic integration, and removal of barriers to business trend and increased competition have enhance the need of transportation. It is one of most important infrastructure requirement, which is essentials fir the expansion of opportunity plays an important role in making or breaking the computation. Transportation is essential all industry, it is largely influenced by information technology and communication with the focus being a knowledge of customer need and value added service. Surface transport is provided by the road and the Indian railways (primarily for carrying low value bulk commodity, mostly for the government sectors). Cargo road transport is entirely in the hands of the private sectors. on and average 1.2 million trucks (9tonns capacity) across the country covering more than 80000 Kms of roads. In India road transportation is facilitates door-to-door delivery, overcoming unnecessary delays, which normally take place in the other modes of transportation. Todays the Indian customer standard of living and the level of expectation has gone up dramatically. They become world-class customer and these expect world-class service. Hence it is customer service, which is going to give the competitive edge to any industry in the future

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COMPANY PROFILE

BRIEF HISTORY OF THE COMPANY The managing director Mr. V.B.SANKASHWAR started as on individual transporter in January 1976 without any background and experience. Initially for the first two years he suffered heavy losses. Then by end of 1978 due to personnel management and effective service he purchased one old lorry and he observed activities of other wellknown transportaters.if the industry started first parcel service from Bangalore to Hubli, Gadag and Belgaum with only two lorries, gradually the business is increased. Similarly smut lariat v Sankeshwar purchased one old lorry in 1979 and running individually and sometimes hiring out to vijayanand road lines which was proprietary concern then. Later, the proprietorship firm was converted into the company the company come into existence effective from 31 march 1983, due to efficient management and cooperation from the staff the turn over and business from years is the total turnover of the company since from years is as bellow.

Years Turnover Net profit

2000-01 12316.80 253.05

2001-02 14999.48 259.72

2002-03 17803.06 235.16

2003-04 19124.05 323.91

2004-05 22079.0 388.69

From the above figures we can say that there is steady increase in the growth of the turn over of the company. Within 25 years company has increased its turnover for 50 a great

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achievement of an entreprereneur from Hubli a major commercial center of the state of Karnataka Now the company is big biggest industrial house today in north Karnataka has created employment opportunities to more than 20000 families, has been after day by day with varied actives with dedicated since and hard working staff at all levels keeping the principle of the organization always in mind.

INTRODUCTION The company is engaged in goods transportation since 1976. It was incorporated

under the companys act 1983. The company has become a public limited company with effect from 1-7-1994. The company is running under the banner VRL. The company is having a wide network of branches spread all over Karnataka, andhrapradesh, tamilnadu, Kerala, rajastan, goa, hariyana, madyapradesh, maharasra and new dheli, panjab. In all there are 800 braches.2000 lorries, 200 luxury and Volvo buses. The company is recommended by Indian banks association mumbai. The companies name in view of its remarkable achievement and progress in short

span of time is entered in to the LIMCA BOOK of records.

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Vijayanand Road line Ltd SYMBOL SERVICE OF VIJAYANAND ROAD LINE LTD

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Vijayanand Road line Ltd ORGANISATION CHART Chairman & Managing Director

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Managing Director

Chief executive officer

Chief tech officer

Chief operating officer

Director(finance)

Vice president (cargo) g.m(cargo) Dgm Dgm(courier)

Vice president (mktg)

Vice president (finance)

Chief a/c officer Dgm Accountant

Area mgr

IT mgr

Work mgr

Br.mgr

G m (adm)

Gm (const)

Gm (opr)

G m (trv)

Gm (mpc)

Gm(hrd) (mr)

Engg

Mgr Br.mgr Br.mgr Br.mgr

P,mrg

Dmr

Internal auditor

Dept head

Customer cars mgr

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Board of directors

Shri V.B Sankesshwar managing director, Entrusted with day today management

looking into the massive growth & systematic operation of the company

Shri Anand Sankesshwar Director looking after the general administration,

verification of accounts, bills of payments

Shri L Ramanand Bhat directors is in charge of entire of mechanical operation

and technical aspects of the company

Shri K N Umesh directors is in inchrge of southern region that is andhrapradesh,

Tamil nadu & Kerala etc operating from Bangalore

D N kulkarni voice president of finance in charge of financial of the company

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Vijayanand Road line Ltd OBJECTIVE OF VRL COMPANY 1) Human resources development

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2) The main objective is provide good service to customer with reasonable rate & Provide quick, promt and safe service 3) To develop the transportation business in state like andrapradesh, tamilnadu Kerala 4) To have fixed assed mainly own godowns in big cities like davangere, gulbraga 5) To have an independent office building with computers for each and every district 6) Implement of ISO 9002 7) To facilitate training for all employee big contact with C & F, big companies 8)To compute the compotators & strive to be market leaders among Indian Transportation service interim of profitability 9) Productivity and innovations 10) While continuing to meet its social commitment and its premier position in Private sector 11) To built highly motivated and committed team off stop by providing a good work Culture to achieve superior individual performance

Organisation goal
Service to customer satisfaction re the key factors in todays market as customer is the King hence a sixth senseis ability to forecaster so as to analyze the requirements of the Customers is a must Quick & safe service Customer satisfaction & employee satisfaction Competitive price Attain market leadership

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Company policy
To give prompt & quick service To co-operative with customers To diversify the business allowed To create employment

Company Achievements
The company started with a lorry & a today it has fleet of thousands of lorries. The turnover of the company is increasing year by year The co is recommended by the Indian bank association <mumbai Vijay Karnataka news paper another subsidiary of VRL is being awarded with Audit Bureau of Circulation certification for highest circulation In addition to the road lines the vrl has sister concern like: 1. 2. 3. 4. 5. 6. 7. 8. Vijayanand travels Maruti parcel couriers Anand printers & publishers now it has been sold to TOI Anand printers & publishers fixed &recurring deposits schemes Vijanand road lines fixed deposits schemes Omkar mineral water Textiles The company has plane to come into aviation

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AWARDS
Looking into the massive growth the company the following instution has confessed to managing director of the company

UDYOG RATANA: In 1994 INSTITUTION OF ECONOMICS STUDIED, NEW DELHI has conferred the MD of the company with UDYOG RATANA.

SARIGE RATNA The Bangalore city lorry-transporting agent, association has conferred MD of the company with sarige ratana inJune 28th 1998.

INTERNATIONAL BIOGRAPHICS CENTER: The international biographical center has chosen company MD to include in the Dictionary of INTERNATIONAL BIOGRAPHICSfor hops contribution & monitories Achievement in cargo transport couriers & tourism sector

QUALITY POLICY Vijayanand travels aspires to be the top passengers couriers by providing safe Comfortable timely & courtiers service to its passengers at competetative prices which Include service to interiors areas Vijayanand travels utilizes well maintained coaches to Ensure punctuality & customers satisfaction Towards this Vijayanand travels equip & empower its employee to fully understand & Satisfy passenger needs & make them feel homely & comfortable 15 BABASAB PATIL

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BUSINESS STRATEGY The key elements of VRL business strategy are as follows: Consolidating its position in the south Indian market: The company already has the network of the branches in south India .The Companys focus has been inter state (except in Karnataka). With increase in the Number of

branches in each of the south Indian states the company now plans to Expand the interstate transportation in these southern states Increase its share from the North Indian Market: VRL hopes to increase its Takings from the Northern Market by establishing more officers in the key stat Like rajasthan, Harayan etc Increase its thrust on marketing larger share from the co-operate market. The Company is in the process of sharing up its marketing function by hiring senior Level people to grow all its business (parcel, passenger & courier), with the Specific focus on co-operate business & express cargo business.Share up its infrastructure through owned yards one of the key strength of VRL, Its infrastructure in terms of yards all over the country. These yards enables the Company to provides attractive service in the parcel segments by ahhregating & Distributing goods through its hubs & spoke. Quality initiatives: -The company has established over the years effective processes to support effective operation & internal controls .In its efforts to Improve the quality of operation the company is currently undertaking an exercise To get registered under the ISO certification. IN HOUSE BODY BUILDING OF VEHICLE & OTHER ALLIED ACTIVITIES: At the beginning the company was arranging the truck bodies built through others body builder located at Namakkal & Mettupalayam etc, the company has since taken up with the 16 BABASAB PATIL

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body building activity of their vehicle with all modern facilities. This part of our activities of their vehicle will all the heavily good vehicle & LCVs purchased during 1996-97 are mounted with in-house body building with the view in the mind we have been processing all the raw materials such as Aluminium sheet. Iron & Steel Brass etc, required for the body building activities. There is a consideration saving by way of excise duty & central tax by virtue of these body building activities taken up on own.

GARAGE OPERATION The repairs & maintained of all the vehicles including buses are undertaken at the centralized garage located at Varur, Hubli.The garage operations headed by Shri L.Ramanand. Bhat, Director of the company .We are maintaining stock of all etc. Required for the up keep of all the vehicle .The total stock of spar parts, type &others where with all on any given date will be order of Rs 3.50 crore The min recorder level depends upon the vehicle & availability of spare. This is being maintained both at garage as well as the head office. The entire garage operation & infrastructure controls has been computerized & the deficiency is to the extends of 95%.

VIJAYANAND TRAVELS In transport industry both goods as well as passenger transport is important. After successful running of goods transport & couriers business throughout India VRL diversified their mission into the passenger transportation It began with the fleet of only 8 buses in 1996 operating between Hubli, Bangalore & slowly started with major cities like Mumbai.Pune, Mysore, Mangalore, Gadag, Hospet, Bijapur, Kolapur, Udupi etc, At present the travels have more than 200buses operating in all over India

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Vijayanand Road line Ltd These are the types of buses 2+1 seaters 2+2 seaters Sleeper coach.

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The section is fully computerized, the booking of tickets is done through computer & accounts are maintained using Tally bar. Even through agents booking of tickets is done where agents get the commission .The list preference is to provide customer service at all times .The main motto is safe & quick satisfaction service to the customers. The following are major points uniqueness of VRL service. Double drivers facilities provided for long routes to provide safety. Onward and return tiket.booking Lady passengers are provided special facilities such as seat companion of another lady passenger or the seat kept unoccupied 24 hours customers complaints cell Halt for refreshment, lunch at hygiene hotels Check points to monitor vehicle movements Relief bus in case of emergency. Clock room facilities at selected branches Wide network of booking offices First to introduce hi tech buses to remote areas Acknowledged market leader in the travel segment in Karnataka One of the latest growing travels organization Offers a wide network of routes & destination.

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ACCOUNTS DEPARTMENT
One of the major departments in the company. It have 5000 employee in a/c dept only. It is dept where financial activities will take place. It is fully computerized. Internet is being used for daily recording calculation. There are two sections Manual section Compute section. The a/c dept has got much specialization because the company is in its growth phase

BOOK MAINTAINED IN A/C DEPT ARE: Cash book Passing the journal entries & transferring the entries into ledger Bank reconciliation statement Accounts of agencies & branches Preparation of financial a/c 1. Drivers a/c: -This a/c include the amount given given to the drivers for their

expenses. This maintain in accordance with the trip sheet submitted by the different dept it also include the basic salary paid HRA, DA, PF to delivers 2. Vehicle a/c: -Here the expenditure accrued on each vehicles calculated, the cost

benefit analysis is done to project the future potential of the vehicle. 3. Employee a/c: - it includes In a/c dept the waybill will play very important

role.This waybill is also called lorry receipt .There are 4 copies of waybill : White copy Pink copy Green copy

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Vijayanand Road line Ltd Yellow copy

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White copy will be with drivers, pink with consigner, green with consigner & yellow is for head office for reference All branches have to send daily report to head officer in daily delivery stock summery with the (gc) number. Head office will record all cash payments & cash receipts in daily cash statement book, Now a days sales tax is also include in waybill sales tax will be charged only the amount above 750at 2.25%.

COURIER DIVISION In the year 1992, the company commenced its courier division .The turnover, as on 31-32005 is Rs 859.4 lakhs. Including express cargo service, efforts extend its service to Northern, eastern, western & southern part of the country the VRL courier division started A new service known as VRL express cargo, which meant is fast quick service within 24 To 48 hoursThis VRL courier division covers nearly 138 stations in Karnataka & it also covers 62 Station in northern & 29 station I south.There are two types of courier: 1. Documentation 2. Non documentation The rates for the documentation & non-documentation are fixed on the basis of grams & station They are as follows Documentation: Upto 250 grams=Rs 10.00 Addition 250 +Rs 5.00=Rs 15.00. Non documentation :In 2kg =Rs 25.00 Addition per kg +Rs 10.00=Rs 35.00. Incase of north & south the rates are as follows 20 BABASAB PATIL

Vijayanand Road line Ltd North: Documents: upto 250 grams-Rs 35.00 Addition to 250 grams +Rs 20.00=Rs55.00 South: Documents: upto 250 grams-Rs 25.00

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Addition to 250 grams +Rs 15.00=Rs40.00A courier service has agents in Hubli, Tehe % of amount given to the agents are as follows: 20 % in Karnataka 10% in outside states The total turnover of Vrl courier division will come up to 60 lakhs /month This courier division consists of 3 copies of waybill a follows: Consignors copy: - a person who sends goods will handle this POD copy proof of delivery. H O copy: Head office copy, which will maintain by head office

VIJAYANAND ROADLINES PARCEL SERVICE VRL is basically a parcel courier since inception. The company has surveyed the full road market carrying leads from port to destination .The main godown & office are suitable in Neeligan road There are four sections: Booking section Loading section Unlading section Delivery section

Booking section In this section VRL plays role of mediators between consignor& consignee .The freight

charged depends upon weight of goods destination point. Delivery point, Delivery condition etc. The turnover of this section is into Rs 14 to Rs 15 lakhs monthly 21 BABASAB PATIL

Vijayanand Road line Ltd Booking point in Hubli is: Neeligen road Value Near old bus stand And others

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Here the consignor or the sender of the goods, books or consignors, The goods to the consignor or receipt

The Performa is as follows

For booking of goods

Preparation of forwarding note by consignor

Goods challen (gc) receipt is prepaid

Both the consignor & consignee copy is handled over to the consigned

Loading & trip sheet is prepaid

All the receipt, tripsheet of delivery copys branch copy is handled over to deliver

Departure date, time, drivers name, vehicle no is noted down in registration book at

Booking point

Goods are sent to delivery point 22 BABASAB PATIL

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Loading section In this location the goods are actually loaded to the different destination. Hamals load the trucks with goods in the supervision of a loading clerks. It also include loading during transshipment (TPT) This maintain basically 3 records: Loading sheet Loading bill Trip sheet Loading sheet Vehicle no_ _ _ _ _ _ _ Tripsheet no_ _ _ _ _ _ TPT & Date_ _ _ _ _ _ Time _ _ _ _ _ _

Sl no No of article

Serif no From

To

Date

Contents

Consignee

Loading sheet is sent with driver to destination .It gives inflammation about goods sent to the destination and to the consignees

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Vijayanand Road line Ltd Unloading section

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In this section goods are unloaded after the arrival of trucks from the place of booking or transshipment. It is done by hamals in the superior of unloading clerks: & the goods are collected at a particular place correctly OK Unloading Reports Branch _ _ _ _ _Date_ _ _ _ _ Vehicle no_ _ _ _ _From _ _ _ _ _ To_ _ _ _ _ Transshipment no _ _ _ _ _Date _ _ _ _ _ Arrival & time _ _ _ _ Loaded by _ _ _ _ _ No short No excess No damage

Delivery section In this section goods are delivered, party goods are started in the godown & after receiving relevant document goods are delivered to consignment not claimed by consignee three notice on regular interval are sent on failure to take delivery of goods by consignee the goods by consignee the goods are transferred to unclaimed goods gododw & then sold in action with the notice to the consignee. The turnover of this section is up to Rs10 to Rs 11 lakhs/per month Door to door delivery by VRL :In this the Vrl itself takes risk to deliver the goods at the door of the consigner Customer taking goods on his or her own: In this consignee has to come down to VRL godown % collect the consignment by himself.

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EMPOLYEE STRENGHT

With the manager employee strnght of five people at the inception, our present workforce is 4000 consisting of dedicated people. We are proud to say that since 1976 in a long span of 25years of organization history. There has not been a single instance of labor unrest. This is due to the strong employer employee relationship and various welfare measure adopted by the company such as provident found, gratuity scheme, medical reimbursement, pension scheme, educational benefits maternity benefit etc They have introduce various novel schemes like payment to drivers based on mileage driven by them even the hamals and drivers of the organization are extended the benefit of ESI/PF etc A part from directed employment, we have introduce a self employment scheme for local entrepreneurs by appointing them as agents of company .we have found that in small places local people will be in a better position to cater to customer without adding overheads to the company .it is estimated that at least 10000 people are benefited by way of direct / indirect employment from our Organisation

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ABOUT THE VRL GROUP The vijayanand road lines ltd is established and owned by Vijay Sankeshwar in early 1970. The company has registered under company act 1956 has with symbol of service as VRL has build and maintained goodwill in the mind of public at large in the country general and particularly in Karnataka. Vijay Karnataka kannada daily has also filmier name along with its English counter parts i.e. Vijay a times in news paper industry being published by Vijayanand printers ltd also registered under company acts 1956 Vijayanand printers ltd are the printers and publishers of Vijay Karnataka kannada daily, Vijay times, Sunday Vijay times, engalish daily and weekly respectively,Vijay Karnataka kannada daily is the largest selling news paper in the country with largest readership as certified by the audit bureau of circulation and national readership survey .the circulation being more than 500000 copies per day with more than 72lakhs readers reaching every book and corners of the state of Karnataka. The achievement of largest circulation with largest leadership with 9 additions in the shortest time about 5 years perhaps the first news paper to achieve the target in history of news paper in the country.

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PERSONNEL DEPARTMENT The company personnel department is maintained the policies and standreds. It is a leading transport industry in India region has been effectively utilizing its human resources has met the planned of company the personnel department of VRL is concerned with solving the problems of employees and improving their relation with manager, its functions are planning. Recruitment, selection etc MANNPOWER PLANNING It is the polices of the company to make all manpower allocation on the bases of projections made through the approved annual manpower plan. The company believes that ensuring optimum utilization of human resources can be achieved only by proper planning considering the development activities RECRUITMENT A process to discover the the sources of man power to meet the requirements of the staffing schedule and employee effective majors for attracting that manpower in adequate number to facilitate effective selection and efficient work force. In this company personnel manager does recruitment. The company external sources of recruitment is like giving advertisements in the news papers if the requirements number of candidates for job is more that time it will go on internal That is vacancy may be transfer, upgrading and even demotion.

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SELECTION:: The management has to perform the function of selecting the right employees at the right time .in this company the candidates are selected to the clerk or assistants jobs they will be management posts these are selected by MD the candidates

lower level like hamal, watchmans this are selected by manager Personnel policy; Candidates should be graduates and have merit knowledge like computer

experience Job should to be given to the needs

WAGE AND SALARY ADMINISTRATION Wage and salary administration essentitially the application of systematic approach to the problem of ensuring that employee are paid in a logical equitable and fair manner In the company provide to the salary to drivers on the basis of coverage of area .who covers small distance their get fixed salary. Other employer on the basis of work. There will get HRA, DA, PF & bonus, fringe benefit, esi etc

EMPOLYEE AND EMPLOYER RELATIONSHIP It is a process of an effective motivation of individuals in given situation in order to achieve a balance of objectives which will yield grater human satisfaction and help accomplished company goals As we observed there is no trade union because of good relation between employee and employer if any conflict they are solved by the management Apart form direct employment their has introduced a self employment scheme for local transports or agent of the company. It is estimated that more than 5000 people are benefited by the way of direct or indirect employment in the organization

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WELFARE AND SAFTY MEASURES Welfare Measures Canteen service: The company maintains a full-fledged canteen to provide its employee. With reasonable rate and healthy food snacks, while on duty subsidized rate. The facilities opened on fixed timing on all working days Medical Treatment/ Employees injury on duty; The ESI scheme is applicable to those covered under ESI act whose salary is below the 7500 their get ESI facility. The employee contribute 1.75 paise for per hundred and management contribute to employee 4.75 paise foe per hundred total ESI is 6.50 If employee meet with any accident during working hours they provided first aid treatment immediately and initial expenditure is borne by the company till he is shifted to the ESI hospital. If suppose employee death during working hours their depends (wife, children) are get ESI benefit The employee who are not covered under ESI scheme are given medical treatment in case of accident at the company premises at the expenses of the company Employee provident fund Every parent employee shall be entitled &required to become members of the fund

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The contribution payable by the employee shall be at the rate of percentage as applicable under provident fund act and same amount contribution by management PF department will pay the interest 9%per annum This is useful after the service, after seven years service the amount which is included his account .he/she utilize that amount different purpose like. Company pays PF 50 lack per month to employee. Marriage Purchase of site, site should be clearly in the owners they have to submitted document that should variety to submit. Medical expense: In case of death nominee will get pension fund it benefited to family. Gratuity scheme: All the permanent employee is covered under gratuity scheme. The employee is not contribute any amount the employer or management response this scheme Gratuity will admissible only after completion of qualifying service minimum five year service. Total number of years*salary/26 days*15 Telephone facility: The telephone calls from employees relative shall not be entertained unless and it is urgent call. The security department at main gate shall receive the call and note the name of the person calling and the message will be communicated to the employee.

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In case of urgent message i.e. accident reasons, death etc telephone operators/security at the main gate shall note the details, name of the caller, name of the employee to whom, time of receipt of call etc and inform to the employee concerned over phone immediately Uniforms: The Company provides two pairs of uniform and shoes to the entire garage employee. Staff buses: The company has 35 staff buses, these helps to employee to saving time& money. They divide according area or route wise for different places They have fixed time according shift wise.

SWOT ANALYSES S-STRENGTH There is study increase in the growth of their turnover They provide good service that leads to customer satisfaction The company is recommended by Indian books association mambai The company is having wide network of branches spread all over Karnataka, andhrapradesh, madyapradesh, maharastra&new Delhi VRL courier division covers 138 station in Karnataka & 62 stations in north station in south rending better service They have entered into tourist transport operations The luxury bus service have been extended to bengalore, mumbai, bagalkot, mangalore& rest other part of Karnataka They have their own in house body building of vehicles

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They have a new courier service called CARGO EXPREES which refers to the 24 hours of service. The entire garage operation & account as well as infrastructure control has been computerized The efficiency is to extend of 95% The company did not under go any lockouts, strike etc

WEAKNESS The garage operation is centralized. The repairs& maintenance of the vehicle including buses have come to virur. There is heavy work load

OPPORTUNITIES

They Can extend their service to north& south station They can enter into hotel industry They can enter into international courier& cargo express service They can tie up with the government transport agencies

THREADS

Competition can into market for leadership.

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JOB SATISFACTION

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Job satisfaction
INTRODUCTION: Several years ago the only compensation that most employees received from their jobs was a pay cheques. As time passed this changed, as employees began to demand and receive more from their jobs. Todays employees are receiving a variety of compensation, including health care, retirement, and numerous other benefits and programmes. However, one thing that employee of two generation ago and today have in common in them is that, their jobs constitute a major part of their lives, and are one of the greater sources of personal pleaser and pain. While jobs can be satisfying in some regards, with positive feeling of accomplishments and purpose, they can also be source of negative feelings. Definition The term job satisfaction refers to an individuals general attitude towards his or her jobs. A person with a high level of job satisfaction holds positive attitude about the jobs, while a person who is dissatisfaction with his or her jobs holds negative attitude towards the jobs. Job satisfaction consists of the feelings and attitude of a person with respect to his or her job. All aspect of particular jobs, good or bad, positive or negative, is likely to contribute to the development of feeling of satisfaction (or dissatisfaction).

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Vijayanand Road line Ltd FACTORS OF THE JOB SATISFACTION

Job satiafaction

There are different factors on which job satisfaction depends. Important are as discussed here Personal factors Factors inherent in job Factors controlled by the management Personal factors: They include employees sex, education, age, marital status and their personal characteristics, family background, socio-economic background and the like. Factors inherent in job: Instead of being guided by their co- worker and supervisions, the skilled employees would rather like to be guided by their own inclination to choose jobs in consideration of what they have to do. These factors included: the worker itself, conditions, influence of internal and external environment on the job which are uncontrolled by the management etc. Factors inherent in job: They include the nature of supervision, job security, kind of work group, wage rate, promotional opportunities transfer policy, duration of work and sense of responsibilities. All these factors greatly influence the employees. Their presence in the organization motivation the employee and provides a sense of jib satisfaction.

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Vijayanand Road line Ltd THE IMPORTANCE OF JOB SATISFACTION

Job satiafaction

When allowed to operate freely, job satisfaction can contribute substantially to organizational effectiveness. It can contribute to productive output in the form of high quantity and quality of product or services, as well as to organizational maintenance objective as represented by low absenteeism and turnover. Yet in great many instances aspect of the individual, the organization, or the environment constrain the satisfaction productivity relationship to the point where its practical importance is minimal. A very dissatisfied employee may work hard, produce, be present every day, and stay with the company for many tears if there is no place else to go, the person desperately needs a jobs and there is a real prospect of being fired should good performance not be maintained. Ultimately, stress may catch up with such a person and signs of poor corporate citizenship may appear, but such denials of natural satisfaction-output patterns cans maintain themselves for long periods. Hence job satisfaction may well be more important to the individual than to the employing organization. In American society, responsibility for attaining job satisfaction is usually assigned to the individual rather Than to the organization. Individuals can change jobs, thereby obtaining more satisfying work.

Employees with higher job satisfaction: Believe that the organization will be satisfying in the long run. Care about the quality of their works are more committed to the organization Have higher retention rates, And are more productive

METHODOLOGY

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Vijayanand Road line Ltd INTRODUCTION:

Job satiafaction

The present study aims at assessing the level of satisfaction of employee in a manufacturing industry. The study was conducted at VRL, in the main branch.

Statement of the problem:

This particular topic is selected because Employee job satisfaction is a very important element necessary for the smooth functioning of an organization. Employee surveys provide a channel for employee to communicate their views on a wide range of issues in total confidence. They help management to build up an accurate picture of how employees perceive the organization and highlight the causes of employee dissatisfaction. Assessing the level of job satisfaction of the employee.

Management problem:
To know the job satisfaction level of employee. Management wants to build up an accurate picture of how employees perceive the organization and highlight the causes of employee dissatisfaction. They want to the opinion and suggestions of employee.

Purpose of the study:

The study has been conducted for gaining practical knowledge about HR practices

SCOPE OF STUDY:

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The scope of the project is to check the employees job satisfaction at VRL. Which was conducted at VRL a random sample was drawn from the employees of the main branch of VRL. The sample consisted of employees from the level of trainees up to the level of managers. The sample size was of 100 in number.

OBJECTIVE OF STUDY: The study aims: 1. Assessing the level of job satisfaction at VRL 2. To bring out the opinion and suggestions of employee on the level of job satisfaction and the ways of enhancing job satisfaction. 3. To identify the perceived importance of satisfaction factors and the issues causing dissatisfaction. 4. To identify the satisfaction factors of employee by comparing their responses

RESEARCH DESIGN: Sample size: 100 Total employee: 6500 Sample unit: 5 departments Method: random method, they have 5 department, 20 questions for each department

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DATA COLLECTION: To know the level of the job satisfaction at VRL, the following source of data was used. 1. 2. Primary source: Questionnaire survey Interaction with the employees Secondary data Web site Company documents Company profile

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Analysis

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Q 1:-The infrastructure provided to you at your workplace.

no of respondent Bad poor good excellent neither good nor bad 0 4 44 38 14 % 0 4 44 38 14

the infrastructure provided to you at your work place

50 45 40 35 30 25 20 15 10 5 0 Bad poor good excellent neither good nor bad

no of respondent

no of respondent %

Most of employee i.e. 44% of them agrees that, they are satisfied with the infrastructure provided by company. Where as 38% of them are agreeing excellent and 14% of them are neither good nor bad their decision, the rest of them poor. As the percentage of the poor level of the employee is very small, we can conclude that the employee is satisfied with the existing infrastructure provided by company.

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Q 2 Welfare Facilities provided Are Adequate & well maintained.

poor unsatisfactory neutral satisfactory excellent poor 10 8 16 55 11 10 10 8 16 55 11 10

welfare facilities provided are adequate and well maintained

60 50 40 30 20 10 0 no of respondent

no of respondent %

stronglyagree

Majority of the employee i.e. 55% of them agree that. They are somewhat agree with the existing welfare facility. Where as 11% are strongly agree, 16% of them neither agree nor disagree their decisions. The remaining 18% of them are disagree with the Welfare Facilities & well maintained.. the policy. As the percentage of the disagree level of employee is small when compared to agree level. We can conclude that the employee are agree with the level of welfare facility provided Are Adequate & well maintained.

neither agree nor disagree

somewhat agree

somewhat disagree

strongly disagree

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Q 3: -How is the relationship between the employee and the management?

no of respondent poor unsatisfactory neutral satisfactory excellent no of respondent % 0 8 12 43 37 % 0 8 12 43 37

NO O F RESPO NDENT

RELATION BETWEEN EMPLOYEE AND MANAGEMEND

50 45 40 35 30 25 20 15 10 5 0
ry l or y ra po to or ut fa c ct ne ce lle nt

no of respondent %

tis

fa sa tis

Majority of the employee i.e. 43% of them agree that. They are satisfied with the relationship between the employee and the management. Where as37% of them is fully satisfied, 12% of them agree to be neutral at their decision. The remaining8% of them are neutral dissatisfied with the existing relation. As the percentage of the unsatisfactory level of the employee is less, we can Conclude that the employee are satisfied with the existing relation with the Management.

un

sa

ex

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Q 4. How would you rate the interpersonal relationship between the employees?

No of respondent poor unsatisfactory neutral satisfactory excellent

percentage(%) 16 10 20 34 20 16 10 20 34 20

INTERPERSONAL RELATION

20

16 poor 10 unsatisfactory neutral satisfactory excellent

34

20

From the above diagram and table we can say that 34% of the employees have satisfied about the interpersonal relationship between the employees.20percent of the employee are fully satisfied and also neutral at their decision. 26% of them are not at all satisfied existing relation. As the percentage of the poor and unsatisfactory level of the employee is more, so we can conclude that the interpersonal relationship between the employees is not good in the organisation.

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no of respondent Strongly agree Somewhat agree Somewhat disagree Strongly disagree Neither agree nor disagree

% 61 20 10 3 6

61 20 10 3 6

Q 5. Management handled grievances & complaints in the time & up to your satisfaction.

management handled grievance and complaints in the time and up to your satisfaction
70 60 50 40 30 20 10 0 no of respondent

no of respondent %

stronglyagree

Majority of the employee i.e. 61% of them strongly agree that. They are satisfied for complaints and grievance handled by management. Still their not have any problem i.e. Strike lockout etc. where as 28% of them are some what agree, 2% are some what disagree of them 3% is strongly disagree for employee remaining about the management. As the percentage of the strongly disagree level of employee is less, we can conclude that the employee are satisfied for Management handled grievances & complaints in the time & up to your satisfaction

neither agree nor disagree

somewhat agree

somewhat disagree

strongly disagree

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Vijayanand Road line Ltd . Q 6. How is the canteen facility provided in VRL?

Job satiafaction

No of respondent Poor Unsatisfactory Neutral Satisfactory Excellent

% 5 8 28 43 16

5 8 28 43 16

CANTEEN FACILITY PROVIDED IN VRL

NO O F RESPO NDENT 50 45 40 35 30 25 20 15 10 5 0
y l or y or ra po or ct ut ct ne ce fa lle nt

no of respondent %

tis

fa sa tis

Majority of employee i.e. 53% of them agree that, they are satisfied with canteen facility, where as 16% of them are agree with excellent, 18% of them agree to be neutral at their decision. As the unsatisfactory level is 13%, hence we can conclude that the employee are satisfied to the canteen facility provided by company.

un

sa

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Q 7. How do you rate transport facility provided by VRL

No of respondent Poor Unsatisfactory Neutral Satisfactory Excellent % 0 0 14 61 25 0 0 14 61 25

how would you rate transportation facility provided by VRL

70 60 50 40 30 20 10 0
y l or y or ra or po ct ut ct ne ce fa lle nt

no of respondent

no of respondent %

tis

fa sa tis

Majority of the employee i.e. 61% of them agree that. They are satisfied for transport facility provided by company. Where as 25% of them are fully satisfied, 10% of them agree to be neutral at their decision. The remaining 4% of them are dissatisfied about the transport facility. As the percentage of the poor and unsatisfactory level of the employee is small, we can conclude that the employees are satisfied for transport facility provided by company

un

sa

ex

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Q 8. Job promotion in this organization is impartial.

no of respondent Strongly agree Somewhat agree Somewhat disagree Strongly disagree Neither agree nor disagree

% 30 54 0 0 6

30 54 0 0 6

job promotion is in tthis organisation is impartial

60 50 40 30 20 10 0 no of respondent

no of respondent

stronglyagree

Majority of the employee i.e. 54 % of them some what agree with the job promotion is in this organisation is impartial. Where as 30% of strongly agree, 6% of them neither agree nor disagree their decision. As the percentage of the strongly disagree level of the employee is less when compared to some what agree level, we can conclude that the employee are agree with the job promotion is impartial.

neither agree nor disagree

somewhat disagree

somewhat agree

strongly disagree

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Q9: - The fringe benefits given to employee are good in VRL.

No of respondent

1. Strongly agree 2. Somewhat agree 3. Somewhat disagree 4. Strongly disagree e) Neither agrees nor disagree

% 16 58 8 4 4

16 58 8 4 4

frienge benifit
70 60 50 40 30 20 10 0

no of respondent

no of respondent %

stronglyagree

Majority of the employee i.e. 38% are some what agree. They are satisfied with the fringe benefit. Where as 16% of them are strongly agree. 28% are some what disagree. 4% of them strongly disagree. 4% of them agree both. As the percentage of the disagree level of employee is more than the agree level. We can conclude the employee are not satisfied the fringe benefit.

neither agree nor disagree

somewhat agree

somewhat disagree

strongly disagree

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Q 10.how would you rate the training process at VRL.

No of respondent Strongly agree Somewhat agree Somewhat disagree Strongly disagree Neither agree nor disagree No of respondent

percentage(%) 28 39 6 15 22 percentage(%)

28 39 6 15 22

training program
45 40 35 30 25 20 15 10 5 0
ry r l y Po o tr a to or ac el le eu ct nt

no of respondent

No of respondent Percentage (%)

fa Sa t is

Majority of the employee i.e. 39% of them agree. Where as 28% of them are strongly agree. 22% of them neither agree nor disagree at their decision. The remaining of them dissatisfaction. As the percentage of the strongly disagree level of the employee and compared to the agree level. We can conclude that the employees are somewhat satisfied

ns

at

Ex c

is f

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Q11. - I am satisfied with the scope provided in VRL for my bright future

no of respondent Extremely satisfaction Somewhat satisfaction Somewhat dissatisfaction Extremely dissatisfaction Neither satisfaction nor dissatisfaction

% 8 51 20 10 11

8 51 20 10 11

extremely satisfaction somewhat satisfaction somewhat dissatisfaction extremely dissatisfaction neither satisfaction nor dissatisfaction

Majority of the employee i.e. 51% are somewhat satisfaction.20%of them are somewhat dissatisfaction.10% of Extremely dissatisfaction11% of them neither satisfaction nor dissatisfaction. We can conclude the employee is somewhat satisfied about the scope provided vrl.

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Q12: - I am satisfied with Hubli unit as a place of work place

no of respondent Strongly agree Somewhat agree Somewhat disagree Strongly disagree Neither agree nor disagree

% 40 44 0 4 12

40 44 0 4 12

i am satisfied with hubli unit as a place of work

50 45 40 35 30 25 20 15 10 5 0

no of respondent

no of respondent %

stronglyagree

Most of the employees that is 44% of them agree that work place .where as 40%of them are strongly agree &12% of them are Neither agree nor disagree decision.The rest of them are strongly disagree with the workplace. As the % of strongly agree of the employee is very small,we can conclude that the employee are agree with the condition of workplace.

neither agree nor disagree

somewhat agree

somewhat disagree

strongly disagree

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Q13: - State the level of satisfaction towards the job security provided to you at VRL Company.
no of respondent % 16 58 8 5 3 16 58 8 5 3

1. Completely satisfied 2. Satisfied 3. Neither satisfied nor dissatisfied 4. Dissatisfied 5. Completely dissatisfied

job srcurity at VRL

NO O F RESPO NDENT 70 60 50 40 30 20 10 0 3. Neither satisfied nor dissatisfied 1. Completely satisfied 4. Dissatisfied 5. Completely dissatisfied 2. Satisfied

no of respondent %

Majority of the employee I:e ^4% of them agree that they are satisfied with the job security provided to them, where as 18% of them are completely satisfied ,9% of them agree to be .Neither satisfied nor dissatisfied .As the % of the dissatisfied level of employees is small when compared to the satisfactory level, So we can conclude that the employees are satisfied with the job security provided to them.

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Q14: - My talent / Intelligent is encouraged by my supervisor.

No of respondent Strongly agree Somewhat agree Somewhat disagree Strongly disagree Neither agree nor disagree

% 18 62 8 2 10

18 62 8 2 10

Talent/intelligence
70 60 50 40 30 20 10 Somewhat disagree Somewhat agree Neither agree nor disagree 0 Strongly disagree Strongly agree No of respondent %

Majority of the employee I: e 62% of them agrees with talent/intelligence. Where as 18% of them are strongly agree, 10% of them. Neither agree nor disagree .The remaining 10% are disagree about their encouragement provided by supervisor We can conclude that the employee will agree for the usage of talent/intelligence is encouraged by supervisor

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Q15; -How do you rate the level of salary with respect to your job experience?
No of respondent Poor Unsatisfactory Neutral Satisfactory Excellent % 10 8 16 55 11 10 8 16 55 11

level of salary with job exeperience

60 no of respondent 50 40 30 20 10 0
ry l y r Po o tr a eu ac ct el le n to or t

No of respondent %

fa Sa t is

Majority of employee I:e 55% of the agree that, they are satisfied with the existing pay .Where as 11% of them are fully satisfied ,16% of them agree to be neutral at their decision .The remaining 18 % of them are dissatisfied. We can conclude that when we see it looks more % of employee is dissatisfied with salary provided by the organisation

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Finding & suggestions

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Findings

54% of employees are satisfied with interpersonal relation and 46% are not satisfied.

57% of employees are satisfied with training provided by company and 43% are

Dissatisfied.

New employees are not exposed to orientation program.

69% of employee are satisfied with canteen facility and suggested more improvement.

In the organization there is no facility for employee restroom or refresh.

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Suggestions
The recommendation to improving the job satisfaction at VRL can be classified as fallows. Training Salary Orientation program Others

Training program: The training process at VRL is satisfactory to the employee. As shown in the finding, that is 21& of them is dissatisfied with the tainting process. With the employee at lower level and middle level they were of the opinion that, the training program are general in nature. So the employee at lower level and middle level need the training program that enhances their technical skill.

Therefore. I recommend to the management to conduct the training programs, which enhance knowledge and skill their job.

The interpersonal relationship is not satisfactory in VRL. As shown in the findings, that 26% of them are not satisfied with the interpersonal relation, and also I find that while interacting with the employees.

So I recommended to the management to conduct on interpersonal relationship and also suggested that to give teamwork to the employees. It will help to the management to 59 BABASAB PATIL

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improve the interpersonal relationship between the employees. Not only giving teamwork but also they to conduct some get together party for twice in a year. Salary: In findings we can see 18% of the employees say that the salary provided them is very poor. And 28% of them are neutral at their decision. When we see it looks a more % of employee are dissatisfied with salary provided by the organisation. When I interacted with the employee they felt that the salary provided by to them is less than when compared to their workload. Orientation program: Whenever a new employee is recruited in the organisation he/she undergo an orientation program for a one week. With this he/she need to understand the functioning of all departments. For this most of new employee expressed that, we dont have the much knowledge about working of other department.

So I recommended to the management to conduct orientation program it should contain following aspects. Objective of the organisation Function of the entire department with the employees Key area of his/ her job.

Others:

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1. In the organisation there is no facility of sports. In particular there is no separate room for sports and whenever he/she feels tired of work or whenever they are free from work then they want to refresh themselves. 2. In the organisation there are no culture activities taking place. By the cultural activity the employee can express his/her creativity and talent inside them. So I recommended to the management to conclude some of the cultural program.

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CONCLUSION

Conclusion
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According to our study employee are satisfied with their job (except training, Interpersonal relation. Orientation, rest room) in Vijayanand road line ltd. The employees job satisfaction level can be increased by improving Interpersonal relations providing orientation and training programs and also by providing Rest room facility.

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Appendix
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Questionnaire

1. 2. 3. 4. 5. 6. 7.

Employee detail: Employee Name: Designation: Age group: 20-25 40-45 Work Experience: Department: 25-30 45-50 30-35 35-40 50&above

Q1: -The infrastructure provided to you at your workplace 1. Bad 65 BABASAB PATIL

Vijayanand Road line Ltd 2. Poor 3. Good 4. Excellent 5. Neither Good nor bad

Job satiafaction

Q2: -Welfare Facilities provided Are Adequate & well maintained. 1. Strongly agree 2. Somewhat agree 3. Somewhat disagree 4. Strongly disagree 5. Neither agree nor disagree

Q3:-How is the relationship between the employee and the management. 1. Poor 2. Un satisfactory 3. Neutral 4. Satisfactory 5. Excellent

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Q4:-How would you rate the interpersonal relationship between the employee. 1. Poor 2. Un satisfactory 3. Neutral 4. Satisfactory 5. Excellent

Q5: -. Management handled grievances & complaints in the time & up to your satisfaction. 1. Strongly agree 2. Somewhat agree 3. Somewhat disagree 4. Strongly disagree 5. Neither agree nor disagree

Q6:-.How is the canteen facility provided in VRL . 1. 2. 3. 4. 5. Poor Un satisfactory Neutral Satisfactory Excellent

Q7: -How do you rate transport facility provided by VRL.

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Vijayanand Road line Ltd 1. Poor 2. Un satisfactory 3. Neutral 4. Satisfactory 5. Excellent

Job satiafaction

Q8:-. Job promotion in this organization is impartial. 1. Strongly agree 2. Somewhat agree 3. Somewhat disagree 4. Strongly disagree 5. Neither agree nor disagree

Q9: - The fringe benefits given to employee are good in VRL. 1. Strongly agree 2. Somewhat agree 3. Somewhat disagree 4. Strongly disagree 5. Neither agree nor disagree

Q10: how would you rate the training process at VRL 1. Strongly agree

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Job satiafaction

Q11: - I am satisfied with the scope provided in VRL for my bright future. 1. Extremely satisfied 2. Somewhat satisfied 3. Somewhat dissatisfied 4. Extremely dissatisfied 5. Neither satisfied nor dissatisfied.

Q12: - I am satisfied with Hubli unit as a place of work place. 1. Strongly agree 2. Somewhat agree 3. Somewhat disagree 4. Strongly disagree 5. Neither agree nor disagree

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Q13: - State the level of satisfaction towards the job security provided to you at VRL Company. 1. Completely satisfied 2. Satisfied 3. Neither satisfied nor dissatisfied 4. Dissatisfied 5. Completely dissatisfied

Q14: - My talent / Intelligent is encouraged by my supervisor. 1. Strongly agree 2. Somewhat agree 3. Somewhat disagree 4. Strongly disagree 5. Neither agree nor disagree

Q15; -How do you rate the level of salary with respect to your job experience? 1. Poor 2. Un satisfactory 3. Neutral 4. Satisfactory 5. Excellent

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BIBLIOGRAPHY

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BIBLIOGRAPHY

P.subha rao personal and human resource management Himalaya publishing house. Company document Company profile

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