JINAN UNIVERSITY

Final Exam

Course Code

ADM 288

Course Name

Business writings

Instructor

Semester

Duration

Mrs. Jane Metri

Materials Allowed

Spring
2012
hours 3

Faculty of Business Administration

1.
Match a word from box A with a word from box B to form new words and
phrases.(2pts)
A-

Career

long term training

B-

Cards

2.

Match some of the words you made in 1 to the definitions (1-5) below.(21/2)

1)

Your personal future objectives at work

2)

Cards with your name and work contact details

3)

Future opportunities you may get at work

4)

Lessons where you learn new skills for your job

5)

New people who are useful for your work

3.

Read the text and answer the questions.(6pts)

prospects

course

business new

goals

achieve

contacts

Making contacts
If you want to find clients or improve your career prospects at networking events,
preparation is essential. Find out who will be there list the most important people
youd like to meet.
Arrive at the event early and walk around so you feel at home there. Take one drink
but never eat keep one hand free to shake hand and give business cards. One of the
best ways of making contact with your targets is to stay near the registration area so
that you meet them accidentally as they arrive.
Begin by asking your target at least three questions. Dont keep your arms folded in
front of you this is negative body language. Never look over the shoulder of the
person youre talking to for someone more interesting. The worst mistake is spending
too long with one person, so keep moving around. You may need to interrupt
conversations, but try not to make your presence felt immediately. Its easier to join a
group than to join two people, who may be having a private discussion. Have your

JINAN UNIVERSITY

Final Exam

Course Code

ADM 288

Course Name

Business writings

Instructor

Mrs. Jane Metri

Semester

Duration

Materials Allowed

Faculty of Business Administration

business cards ready but only hand them out when people ask you for one itll seem
more valuable that way.
After the event, study the card youve collected and, before you forget, write when
and where you met that person on the back of each one. Call important contacts a day
or a day after the event, or write a short note to say how much you enjoyed meeting
them and suggest another meeting. A typed email is fine but isnt as personal as
something through the post. A handwritten note can seem much warmer.

1)

What two main reasons for networking does the writer give?

2)

Why isnt it a good idea to eat at an event?

3)

Wheres the best place to meet people at an event?

4)

Whats good way of starting a conversation?

5)

What mistakes can you make when talking to one person?

6)

What advice does the writer give about business cards?

4.
Complete the sentences with a comparative or superlative based on the words
in italics.(5pts)
1)

Spring
2012
hours 3

What a disaster. Hes the ________salesman weve ever employed. Bad

2)
The European market is ________than the US market, but _________ than
China.
Big- small.
3)

Stella, our managing director, is ________person in the company. Important

4)

Its a scandal! Felicia isnt _______ as her male colleagues. Well paid.

5)

Fantastic! These are _______ figures in the firms history. Good

6)

Our new boss is ________ to deal with than our old one. Easy

JINAN UNIVERSITY

Final Exam

Course Code

ADM 288

Course Name

Business writings

Instructor

Mrs. Jane Metri

Semester

Duration

Materials Allowed

Spring
2012
hours 3

Faculty of Business Administration

7)

This factory is _______ in the entire region. Efficient

8)

Yesterdays meeting was _______ than the meeting we had last week. Useful

9)

Id like you try _______ to understand our foreign customers. Hard

10)

This is _______ item in our range. We should stop production. Profitable.

5.
You offer training on how to do business in Japan. Last week you meet Xenia
Powell, Sales Director of a company which is planning to sell its products there.
Write an email to Ms. Powell suggesting that you meet.(4pts)
---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

6.
A pharmaceutical company is organizing a trip to Scotland for some of its
key customers. Sandi Baxter has sent an email to Maurice Harper, the European Sales
Manager. Complete the text with words from the box.(21/2)
Confirm
note
final details itinerary email
back
check attached
could
arrange
Dear Maurice,
I have organized ------------------for our visitors from Paris- please see
-----------------document. Please---------------------that there ------------be some

JINAN UNIVERSITY

Final Exam

Course Code

ADM 288

Course Name

Business writings

Instructor

Mrs. Jane Metri

Semester

Duration

Materials Allowed

Faculty of Business Administration

Spring
2012
hours 3

changes. I have to ---------------the visit to the distillery. If this doesnt work out Ill
-----------------a trip to a glass factory. The distillers have promised to send me an
----------------by the end of the week with the ---------------.The golf outing was very
popular with our last lot of VIPs. Can you ----------------that everyone likes golf? Do
come --------------to me so I canmake any changes.
All the best,
Sandi.
7- Read this informal email and use the information and the prompts below to write a
more formal email to Mary Sharpe, who is also going to be present at the meeting.
(2pts)
a- From: Steve Black
To: Jenny OLeary
Subject: Meeting
Hi Jenny,
Just to confirm meeting details.
My office, 2.15p.m, Thus (26th). Should take about an hour. Hope thats ok?
Look forward to hearing your ideas.
Let me know if any problems.
Steve.
PS- Mary Sharpe from city Holdings just rang. Shes also coming to meeting.
b- From:
To:
Subject:
Dear Ms ---------------Following ----------------, I would like to confirm --------------------We will meet --------------------. The meeting should last--------------My colleague, Jenny OLeary, will ---------------------Please contact me if --------------------------I look forward to ----------------------------------------Steve black
c- Write a reply from Mary Sharpe to Steve.(2pts)
------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

JINAN UNIVERSITY

Final Exam

Course Code

ADM 288

Course Name

Business writings

Instructor

Mrs. Jane Metri

Faculty of Business Administration

Semester

Duration

Materials Allowed

---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------8- An expert is talking about changes in the way manufacturers respond to the
demands of customers. Complete the text with your own words and expressions
(4pts)
Techniques of mass production are much more sophisticated than in the old days.
Before, you had to be satisfied with a ------------------product, like everyone else, but
modern computer technology now allows manufacturers to incorporate different
---------------without interrupting the smooth running of the
---------------------line. Even if the finished product isnt exactly ----------- -----, it
satisfies a large number of the customers -------------and requirements. This
----------------is likely to continue as competition between manufacturers becomes
even stronger. This desire to please is carried into the-------------trade. Attentive
-------------service and customer satisfaction are important features of customer
relationship management.
9- Write some advice about how to behave during an interview:(4pts)
--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

10- Give the definitions for the following phrases(5pts)

- Come up with an idea ---------------------------------------------------------------------- Look into a problem ----------------------------------------------------------------------Find out something ------------------------------------------------------------------------ Carry on with something ------------------------------------------------------------------ Deal with a task or problem --------------------------------------------------------------11- Choose a-b or c to complete the sentences(2pts)

Spring
2012
hours 3

JINAN UNIVERSITY
Faculty of Business Administration

Final Exam

Course Code

ADM 288

Course Name

Business writings

Instructor

Mrs. Jane Metri

Semester

Duration

Materials Allowed

Spring
2012
hours 3

1- Did you manage ---------------the problem?

a- To solve
b- solving
c- solve
2- We have got ---------with the new software
a- Trouble
b- a trouble
c- troubles
3- Our best ---------is to wait and see.
a- Opportunity
b- possibility
c- option
4- We have to ---------a solution to the crisis.
a- search
b- find
c- resolve
5- They still havent succeeded-------------a new Managing Director.
a- In finding
b- find
c- of founding
6- Its not possible to-------------the situation fully without having an idea of the
costs involved.
a- Evaluate
b- formulate
c- argue
7- The firm needs to hire someone who has the---------------to finish the job.
a- Can do
b- how to
c- know-how
8- The company decided------------production abroad.
a- Move
b- to move
c- moving
12- You are in charge of fundraising activities for the charity People in need.
You want companies to make regular contributions to fund a hot meal delivery
service to old and disabled people in your town. Local journalists have agreed
to write articles aimed at raising awareness of the scheme. These articles could
feature profiles of the companies willing to make contributions. Choose an
international company to approach for sponsorship. Discuss what your project
can offer them and prepare the arguments that you will use to persuade them to
sponsor your projects.(9pts)
------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

Final Exam

Course Code

ADM 288

Course Name

Business writings

JINAN UNIVERSITY

Instructor

Mrs. Jane Metri

Faculty of Business Administration

Semester

Duration

Materials Allowed

Spring
2012
hours 3

---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

Midterm:
1- What business etiquette is important for business travelers to your country?(9 pts)
-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------2- Complete the extract from the letter of application below, using an expression from
A in the correct form and a preposition from B: (5pts)
A- To believe- to collaborate- to result- to report- to benefit- to apply- to workto be responsible- to be involved- to succeed.
B- From- in (x4) - to- on- for(x2) - with.
I am writing to ------------ the position of Senior Computer Programmer. As you can
see in my enclosed curriculum vitae , I already hold the position of Team Manager
where I --------------three programmers who ---------------me directly. As an

JINAN UNIVERSITY
Faculty of Business Administration

Final Exam

Course Code

ADM 288

Course Name

Business writings

Instructor

Mrs. Jane Metri

Semester

Duration

Materials Allowed

Spring
2012
hours 3

additional part of my job I have to ----------------other Team Manager from different

divisions of the company. I have recently ---------------a major research and
development project where my team was asked to -----------------a new network
application for the companys accounts department.
During this project we ----------------solving a number of complex technical problems.
This program is now in the final stages and once complete will
----------------considerable savings in both cost and time. While I am happy in my
present position, I would welcome the challenge of managing a bigger team. I firmly
-----------------the value of teamwork and power sharing which I know are important
elements in the working environment of your company. Moreover, I feel sure that on
both a personal and professional level I would be able to -----------------the
opportunity of
working for a company with such a well-established international reputation.
3- Imagine a job or placement you would enjoy. Present yourself to a group of new
colleagues. Talk about: who you are, and greet them all, which department youre
working in, your recent experience / education, your previous job /your feeling,
hopes and ambitions. (5pts)
---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

4 - Your friend Xavier is applying for a holiday job. He has asked you to check the
letter before you send it. Correct it and rewrite it. (3pts)
Dear Sir,
I write for to know if you have any short time works for the Christmas period. I
am in first year of marketing course and I search a job suitable. I believe that your
company is recruiting student every Christmas for a three weeks period. I am
experienced in selling and working like an assistant shop.
Please find in this envelope one copy for my CV

JINAN UNIVERSITY

Final Exam

Course Code

ADM 288

Course Name

Business writings

Instructor

Mrs. Jane Metri

Semester

Duration

Materials Allowed

Faculty of Business Administration

Spring
2012
hours 3

Please accept the expression of my most distinguished sentiments.

Sincerely yours
Xavier Massenet
------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------5-Write a reply to Xaviers letter :( 3pts)
--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

6- An expert is talking about the advantages of exporting for small businesses.

Complete the text with
words from the box.(5pts)
Overseas
delivery
risk
brochures turnover
Trade fair
agent
price lists niche
domestic
Small businesses need to increase their ---------------in order to grow. If the
-------------market is too competitive, the answer is to export. This spreads
-----------------across different markets, and creates volume for specialized,
-----------------products. You can increase production and achieve economies of

ADM 288

Course Name

Business writings

Instructor

JINAN UNIVERSITY
Faculty of Business Administration

Final Exam

Course Code

Mrs. Jane Metri

Semester

Duration

Materials Allowed

Spring
2012
hours 3

scale. Attending a----------------is a good way of meeting customers, or you can

travel-----------------in search of customers. Another way is to appoint
an-----------------to sell your goods on your behalf. Remember you may need to
translate your---------------into other languages and your-----------------may need
to be in different currencies. You will have to organize reliable forms of
transport in order to respect-----------------dates. Exporting is a challenge and
the learning curve is very steep; however, businesses which make the decision
to export rarely regret it.

Best of Luck