TOTAL QUALITY MANAGEMENT Year - I Teaching Schedule Hours/Week Theory Tutorial Practical 2 Examination Scheme Internal Final Assessment

Theory Practical Theory Practical 40 60 Part - II

Total 100

Course Objective, Total Quality Management is creating a revolution in manufacturing and service organizations throughout the world. Traditionally, the engineering function was considered as the non value adding activity in an organization, but the evolution of TQM has clearly defined direct and value adding role of engineers in manufacturing or service organization. Now, it is well accepted fact that the drive throughout the business world for grater efficiencies, reduced costs and increased productivity is often falls on the shoulders of engineers. Traditional management was limited to achieving organizational goals, but the TQM is focused on customer satisfaction and continuous improvement. Quality of the products or services is the basic principle and the profit should be its logical sequence in business. There are evidences that companies that have implemented TQM programs are more profitable and competitive in the world of business than those that has not. TQM believes that the quality product or service is only possible through the involvement of all level of employees. Both, TQM and the engineering profession are user driven, practical subjects that depend on a good foundation of theories and concepts. Therefore it is essential for engineers to understand the theory of TQM so as to fulfill the growing role of an engineer in a new business environment. This course is designed to educate and train engineering management students in the area of TQM that includes quality evolution, concept of TQM, TQM tools and techniques including statistical process control, TQM implementation and continuous improvement in products or services of any organization. The detail information regarding the course is given as follows: 1. Introduction to Quality Concept of quality Dimensions of quality Importance of quality 2. Total Quality Management History of quality TQM definition Main elements of TQM Pioneers of TQM 3. TQM Systems and Models Principles of quality management TQM systems Quality assurance ISO standards 2

4. TQM tools and Techniques Process variation Statistical tools Management tools 5. Leadership in TQM and Continuous Improvement Leadership elements Tasks of a leader for quality Customer-supplier chain Continuous improvement

Reference Books 1. Altekar (new). Supply chain management: concepts and cases. PHI. 2. Besterfield, et al. Total Quality Management. PHI 3. Ehresman, Terry (1996). Small Business Success through TQM. Tata McGraw-Hill Publishing Company Limited, Delhi, India. 4. Hansen and Ghare (latest ed.). Quality control and application. PHI 5. Jankiraman & Gopal )new). Total Quality Management. PHI. 6. Montgomery, Douglas C. (1996). Introduction to Statistical Quality Control. John Wiley and Sons, Inc. 7. Mitra, Amitava (2005). Fundamentals of quality control and improvement (2nd ed.). PHI. 8. Raju, S. M. Sundara (1997). Total Quality Management. Tata McGraw-Hill Publishing Company Limited, Delhi, India 9. Ron Collard (latest). Total Quality Success through people. Jaico publishing house. 10. Summers (new). Quality Management: Creating and sustaining organizational effectiveness, PHI. 11. Smith (latest ed.). Quality problem solving. PHI 12. Suganthi & Samuel. Total Quality Management. PHI 13. Zairi, Mohamed (1992 /or latest one). Total Quality Management for Engineers. Aditya Books Private Limited, Delhi, India.