INTERNET TROUBLESHOOTING 1) How To Reset Internet Explorer 7 Security Settings to Default Levels

Internet Explorer 7 has a number of security options that you can customize, allowing you to get very specific on what sorts of actions you allow websites to take on your browser and computer. If you've made several changes to IE7 security settings and then have problems browsing web sites, it can be difficult to determine what caused what. Luckily it's very easy to take things back to default. Follow these steps to reset all Internet Explorer 7 security settings back to their default levels.

Here's How: 1. Open Internet Explorer 7. 2. From the Internet Explorer 7 command bar, choose Tools and then Internet Options. 3. In the Internet Options window, click on the Security tab. 4. Below the Security level for this zone area, and directly above the OK, Cancel, and Apply buttons, click the Reset all zones to default level button. 5. Click OK on the Internet Options window. 6. Close and then reopen Internet Explorer 7. 7. Try again to visit the web sites that were causing your problems to see if resetting the Internet Explorer 7 security settings on your computer helped. 2) Page cannot be Displayed Error Basic checks before troubleshooting. -Check if network cable is plugged in correctly and the LEDs next to the port are green. - Check if you get IP address by typing Start>run>cmd In the command prompt type ipconfig

Check IP address:

If you get an ip address between 169.254.0.0 to 169.254.255.225(APIPA Address), its a network issue, There is no connection to DHCP server. If ip address is any different for ex:130.126.112.49, check connectivity. [APIPA - DHCP clients can automatically self-configure an IP address and subnet mask when a DHCP server isn't available.]

To check connectivity: start>run>cmd.exe C:\> ping 130.126.112.1 [=> this is the default gateway. ]

This means there is connectivity. Then it could be server issue or network issue. If you get the destination host unreachable as in screenshot below:

Means that there the network cable is not plugged in correctly, try with different cable and to a different port and check the same above. Next step: - Check Proxy Setting, change if any other proxy server address available. Proxy settings are used to tell Internet Explorer the network address of an intermediary server (known as a proxy server) that is used between the browser and the Internet on some networks. Changing proxy settings is something you usually only have to do if you are connecting to the Internet through a corporate network.

check on Use Automatic configuration script

type http://servername based on the organization proxy setting provided by company. Next Step: Delete temporary files and cookies

Next Step Restore Advanced settings,

If still doesnt work, close all browser windows. Go to Start>Run> inetcpl.cpl Opens the same window as above.

Click on the Reset button will reset all the settings. Click on apply and ok. Uninstall and Reinstall IE if did not solve. To uninstall IE, add/remove programs in control pannel HARDWARE TROUBLESHOOTING COMPUTER WON'T BOOT (NO DISPLAY OR BEEPS) - Check power supply is fine, check the CPU fan is running. - Check monitor is powered on. - Check if the monitor cable is firmly connected - Check with any alternative monitor. If works fine with another monitor its a monitor fault and monitor has to be replaced. If doesnt work work another monitor, its a motherboard fault, motherboard has to be replaced

Next Issue

Missing or lost sound in Windows

This issue could be caused by any of the below possibilities. 1. 2. 3. 4. 5. Bad software settings. Corrupt or missing sound drivers. Compatibility issues with the operating system and/or other hardware. Speaker related issues. Bad or missing sound card.

Solution:
Verify software volume control settings First verify you see a small sound icon or in the Systray (generally at the bottom right hand corner of your screen). If this icon is missing follow the below section. Windows XP 1. Open the Control panel 2. Open the "Sounds and Audio Devices" icon. 3. Verify the "Place volume icon in the taskbar" checkbox is checked. If this option is not available or is grayed out, skip to the next section of this document. 4. If you were able to check this box, click ok and close out of this window and the Control Panel. 5. Double-click the sound icon in the Systray and verify that all the sound volumes are mid-way or higher. If you are running Microsoft Windows XP make sure the speaker setup is correct. It is possible that during an installation of another program that the speakers software setup was changed causing issues with your sound. To do this follow the below steps. 1. Open Control Panel 2. Open "Sounds and Multimedia Properties" or "Sounds and Audio Devices" in Control Panel. 3. Click the "Audio" tab. 4. In the Audio tab click the "Advanced" button under "Sound Playback."

5. In the Advanced Audio Properties window make sure your speaker setup is correct. If you're not sure what to set this setting as, set it to the default "Desktop Stereo Speakers" option. 6. If you changed this setting click "Apply" and close out of all windows. Make sure if connections are correct. And speakers are turned on and volume is increased and not set to Zero volume.

Make sure if device driver is not installed.

Means that there is no sound drivers installed. Reinstall the sound drivers.

MY COMPUTER IS RUNNING SLOW

Issue: My computer is running slow what steps can I do to fix it?
Cause:

This issue can be caused by any of the below possibilities. 1. Hard disk drive is short on available disk space. 2. Several software programs have been installed/uninstalled leaving behind bad files and/or confusing the software. 3. Data Corruption. 4. Missing Windows updates / Outdated drivers. 5. Computer is overheating. 6. Corrupt OS. 7. Bad Hardware. Troubleshooting

1) Check if enough RAM available.

2) Delete temp files from C:\ drive To go to Temp files folder. Start>Run and then type in %temp% and hit enter or click on OK.

Delete all files in the folders. C:\DOCUME~1\causer6\LOCALS~1\Temp C:\DOCUME~1\causer6\LOCALS~1\Temporary Internet files C:\windows\temp C:\Temp 3) Try Disk Defragmentation. Right click on C drive, click on poperties.

Go to Tools tab in properties and then run the Error checking first and check if any errors. If any errors means the Hard drive has bad sectors. If no errors click on the second Defragment now. And then restart and check if working fine.

If still doesnt work. Step 4) Click on start >Run>msconfig

Disable or uncheck which ever unnecessary.

Click on Ok and check now. If still the same Step 5) Hard drive could be faulty or windows could be corrupt. Restart the computer and go to BIOS setup (Keep tapping F2 key on restart) and run Hard drive diagnostics test. If no error messages after completing HDD test. Hard drive is fine Issue is with the Operating system and need to be reinstalled. OUTLOOK 2003 CREATE A NEW OUTLOOK 2003/2007 PROFILE.

Go to control panel.> Click on Mail Icon in control panel.

Click on Email Accounts

Click On Add Button.

Check Manually configure server settings and then click next.

Enter Exchange server address and user name and click next.

Click on Always use this profile and select from drop down arrow the new profile we just created. Reopen outlook, opens with the new profile. CREATING PERSONAL FOLDERS IN OUTLOOK 2003

To Create a Personal Folder

Open Outlook. From the File Menu select Data File Management.

The Outlook Data Files window will be displayed:

Select Add.

Select Office Outlook Personal Folders File Or if you are creating a new personal folder. In the Create or Open Outlook Data File box: In the File name: enter a suitable name, e.g. Personal Folders.pst or Outlook.pst, and then click the Open button.

In the next box, again name the folder Personal Folders, and click the OK button.

What is DNS
Domain Name System, Internet system to translate user friendly names into IP addresses. Ex: www.gmail.com or can type in the ipaddress of gmail. For example.

What is DHCP?
Dynamic Host Configuration Protocol (DHCP) is a network protocol that enables a server to automatically assign an IP address to a computer from a defined range of numbers (i.e., a scope) configured for a given network, like default gateway, dns server address, etc DHCP Process: DORA process = D= DHCPDISCOVER O= DHCPOFFER) R= DHCPREQUEST A= DHCPACK DHCP assigns an IP address when a system is started, for example: 1. A user turns on a computer with a DHCP client. 2. The client computer sends a broadcast request (called a DISCOVER or DHCPDISCOVER), looking for a DHCP server to answer. 3. The router directs the DISCOVER packet to the correct DHCP server. 4. The server receives the DISCOVER packet. Based on availability and usage policies set on the server, the server determines an appropriate address (if any) to give to the client. The server then temporarily reserves that address for the client and sends back to the client an OFFER (or DHCPOFFER) packet, with that address information. The server also configures the client's DNS servers, WINS servers, NTP servers, and sometimes other services as well. 5. The client sends a REQUEST (or DHCPREQUEST) packet, letting the server know that it intends to use the address. 6. The server sends an ACK (or DHCPACK) packet, confirming that the client has a been given a lease on the address for a server-specified period of time.

How to Use Windows XP: Setting Up a network Printer

Setting Up a Network Printer - Click on the Start button, then click Control Panel, then click Printers and Faxes, then click Add Printer.

- A new Add Printer Wizard window opens. Click Next to start.

- Select Local printer attached to this computer. Make sure Automatically detect and install my Plug and Play printer is NOT checked.

- Then click Next to continue.

-We will create a new port for your network printer. Select Create a new port. - Beside Type of Port, click on the down arrow, then click on Standard TCP/IP Port. - A new Add Printer Port Wizard will open. Click Next to continue.

- You must now type your printer's IP Address in the Printer Name or IP Address field. - The Port Name will automatically be filled when you enter the IP Address. Do not change the Port Name. - Click Next to continue. - You must now select the printer's manufacturer and model. Windows XP will automatically select the detected manufacturer and printer driver. Normally, you will not have to change this selection. [OPTIONAL: If your printer is listed but you have more than one printer model to choose from, please select the model with PS, if available.]

You will be prompted to assign the printer a Name. You can use the default name, or add more info to indicate the printer location, such as My Office, Hallway, Foyer, Room 222, etc. Select Yes if you want to use the printer as the default printer. Click Next to continue.

-You will be prompted to share the network printer. Do NOT share the network printer. -Click Next to continue.

-You will be prompted to print a test page. Select Yes, then click Next. - Check your network printer to make sure your page printed. Select Yes when prompted to confirm a successful test page. - Click on the Finish button to complete the Add Printer Wizard.

Retrieval of Permanently Deleted Mail in Outlook

1. Go to Run by clicking on Start and type in regedit.

2.

Now go to HKEY_LOCAL_MACHINE, expand Software.

3.

You will find Microsoft there. Expand Microsoft.

4.

Expand exchange and then client.

5. You will find Options there. Right click on Options, choose New and click on D Word Value.

6. Now right click the new Dword Value and rename it to DumpsterAlwaysOn. Note: This is case sensitive.

7. Right click on the DumpsterAlwaysOn and modify the Value data to 1 and click on OK. When you type 1, this means the Recovery deleted Item is on. Also 0 to turn it off.

8. 9.

Now open Outlook and click on Tools. Choose 'Recovery Deleted Items'.

We can also Access the It-Services Domain Dumpster using the Outlook Web Access Using this Command