Fair

Cassford Info Solutions Pvt Ltd.
CHAPTER I
INTRODUCTION
We live in the era where nothing is constant except change. Industries also have no exception from this. Due to this, rapid change happening in the industrial sector, there is a growing demand for well trained and well advanced knowledgeable people for the various levels. Training is an organized procedure for increasing the knowledge and skill of people for a specific purpose. The trainees acquire new skill, technical knowledge, problem - solving ability etc. Training helps to improve performance of the individuals as well as industries. This will lead to the organization to attain its goal with minimum effort. Whenever new employees come on board whether are new they transfer from another office with in same agency, it is the vital that get to good start in their new position. They need to understand their role in the organization as a whole, learn the expectations of their superiors and practice the basic elements of the job. In order to attain all these they should be well trained, but it is all too rare that managers provide carefully designed programmes that give new arrivals what they really need. Every organization need to have well trained and experienced people to perform various functions.
Mahatma Institute of Management & Technology
The main purpose of this study is to make a critical evaluation of training and development programmes in Cassford Info Solutions Pvt Ltd and to analyse the effectiveness of the training programmes. To study the effectiveness of training programmes a survey is being conducted among the employees of Cassford Info Solutions Pvt Ltd .It is possible to know that whether the training programmes are effective or not. STATEMENT OF THE PROBLEM The researchers main aim is to evaluate the effectiveness of training programmes among the employees of Cassford Info Solutions Pvt Ltd. The researcher has also included the satisfactory level of the employees regarding the training program in the study, the next aim was to understand the impact of training programme in individual and organisational system as a whole and to understand the main training programme adopted by the company. The researcher also consider the opinion of the respondents regarding the training programmes in the organisation. RATIONALE OF THE STUDY Training may be viewed as a systematic and planned process which has its organizational purpose to impart and provide learning experiences that will bring out improvement in employee and thus
ensure him to make his contribution in greater measure in meeting the goals and objectives of an organization. The purpose of doing this project is to understand how training and development has an impact on employees productivity and quality improvement. OBJECTIVES OF THE STUDY Primary Objective A study on effectiveness of training and development in Cassford Info Solutions Pvt Ltd. Secondary objectives To evaluate the effectiveness of training programme among employees of Cassford Info Solutions Pvt Ltd. To understand the satisfaction level of employees on training programme To assess the impact of training programme on individual and organizational system as a whole. To understand the existing training programme me process of Cassford Info Solutions Pvt Ltd. To know employees opinion about the training programme.
To make suggestions to improve the existing training programme.
SCOPE OF THE STUDY This study is conducted on the effectiveness of Training and Development in Cassford Info Solutions Pvt Ltd. This particular topic is choosing because, training development of human resource is one of the fundamental operative function of HRM. It is a powerful tool for the empowerment of the employees. This project is aim to understand whether the training provided by Cassford Info Solutions Pvt Ltd is effective to the employees and has a considerable effect on the achievement of organizational goals. LIMITATIONS OF THE STUDY The main limitations of the study are: Time of the study was only one month which was not sufficient to analyze the entire aspects of the company. Employee has no enough time to spend with researcher. Information could not be collected from some of the workers and officers as they are busy.
CHAPTER II PROFILE
INDUSTRIAL PROFILE Multimedia has become the prop of modern technology and scientific advancements. Humankind cannot dream of moving on to the next millennium without multimedia. You may take-up anything in the world-technology, art or utility and one may find the use of multimedia in it. Be it in the field of electronics, medicines, satellites or history, multimedia has a unique role in exploring and advancing human beings to the future. The internet is the chief tool which brings to the finger tips of the common man, the latest advancements in multimedia. Internet use in India is rapidly growing. Today, there are 28 Million Internet users, and according to IAMAI estimates, this figures is expected to reach 100 million by the year 2009. The full potential of the internet as a shopping medium is being realized by the fact that a large number of people use the internet to research/search for products and get
information about them before making a decision to buy something on-line/off-line. They are able to examine its features, availability and price on-line.
The report by Cassford Info Solutions Pvt Ltd on window shoppers demonstrates how widespread the phenomenon of on-line purchase is. While 55% of the 3,099 respondents surveyed had indeed bought something on-line, 45% visited on-line shopping sites without buying anything. Its only a matter of time before they begin to buy on-line following their on-line research. Its also an opportunity for on-line advertisers. It is these potential on-line buyers that form the basis of this report. The Internets pace of adoption eclipses all other technologies that preceded it. Radio was in existence for 38 years before 50 million people tuned in; TV took 13 years to reach that benchmark, the Internet crossed that line in 4 years.- From the Emerging Digital Economy Report, VS Department of Commerce. INTERNET USAGE SURVEYS IN INDIA Internet adoption continues to grow in India. According to the Internet and Mobile Association of India (IAMAI) the low cost of broadband has helped increase internet usage. E-commerce and high demand for in domain registrations are also factors for the increase in on-line users. The .in domain registrations surpassed 150,000. Broadband policy and other initiatives by the IT and Telecom Ministry encourage increased adoption. A monthly broadband
subscription costs as little as 199 rupees (US $ 4.50). A second factor is the IT Telecom Ministry initiative to make computers available for purchase under 10,000 rupees (US $ 226). In addition to working with hardware manufactures to remove the financial barrier for households in India, the organization continues to push development of language fonts to remove language and localization of content issues. According to IAMAI, a trade association representing the online content and advertising, e-commerce and mobile content and advertising industry, Indians go on-line for a number of activities including e-mail and IM (98 percent); job search (51 percent); banking (32 percent); bill payment (18 percent); stock trading (15 percent); and matrimonial search (15 percent). Indias share of on-line commerce is increased from 1.3 percent of Asia-pacific in 2006 to 3.3 percent by 2011. The value of the market over the years and for the recent year and the projected value of 2011 are.
COMPANY PROFILE India has become a super power in industrial technology owing to the large turnout of professionals in computer study, knowledge of the English language and achieving work targets of international standards. The cost effectiveness of outsourcing has also been a boom to the industry remains largely unexplored. It is in the area that Cassford Info Solutions Pvt Ltd has made its strides during the past six years. Cassford Info Solutions Pvt Ltd is an interregnal venture to providing solutions in web designing, advertising, programming and Multimedia presentations. The uniqueness of Cassford Info Solutions Pvt Ltd in the multimedia arena is its client consultancy when a customer approaches the firm, Cassford Info Solutions Pvt Ltd doesnt offer readymade package. It studies the need of an organization, identifies the scope of further development through the internet and then develops the solutions keeping in view the future possibilities of the client. Throughout each step Cassford Info Solutions Pvt Ltd strive to meet the expectations for reliable and timely service as they professionally manage projects. Cassford Info Solutions Pvt Ltd is selective about taking on only those clients who fit their criteria for
working with the media, and once on board, they are extremely motivated to obtain the maximum amount of publicity for their clients. When a new client comes on any services, Cassford Info Solutions Pvt Ltd immediately determines their goals and their budget. Once they establish those factors, they thoroughly review their clients material so that Cassford Info Solutions Pvt Ltd can gain a full understanding of their project. Then Cassford Info Solutions Pvt Ltd develops a campaign strategy tailored to meet their campaign goals and objectives. Cassford Info Solutions Pvt Ltd clients access services they need from top professionals in each discipline. Advantages include greater efficiency, faster responsiveness, lower cost and most important better results. Origin and history of Cassford Info Solutions Pvt Ltd Cassford Info Solutions Pvt Ltd started as a freelance venture in 2003 offering basic solutions in web and graphic designing. Understanding the prospects and further demands of clients from India and abroad the company established its office in May 2004 at 1st Floor, VGP Tower, Opp. Costal Urban Bank, Near Ram's Hospital Kottamukku, Kollam, Kerala 691013. The office was initially manned
by a staff of two web designers, consultant, programmes and a marketing executive. Cassford Info Solutions Pvt Ltd provided designs and expertise for the leading Multimedia companies in India especially in Delhi, Bangalore and Chennai. Thus the designs and solutions of Cassford Info Solutions Pvt Ltd reached the other states of India. The firm has tied with prism graphics in Delhi, Multimedia in Chennai. As a multimedia presentation company Cassford Info Solutions Pvt Ltd offer high-end flash based multimedia CD presentation in New Delhi, India at a fair cost. Cassford Info Solutions Pvt Ltd do multimedia presentation designing keeping both the presenter and the target audience in mind, whereas they categorically understand that each corporate presentation and its attached objective is unique, thus demands comprehensive exercise on planning prior to production. The client base of the company broadened further with the fledging possibilities of the internet and on-line services by the beginning of the year 2005. Clients from UK, Holland and the Middle East have reaped benefits from this company. The broad base of clients created through V-designs in Bangalore and Wijo
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goodwill and hard work further demanded a more organized setup and infrastructure. Thus the administration strategy was broadened by appointing a Marketing Head, Creative Director and a Programme Analyst. A dedicated team of professionals were teamed under the respective heads. An important initiative at this time was hosting of a dedicated server by Cassford Info Solutions Pvt Ltd. Thus the clients could access fast and secure services through this facility Vision 1. Cassford Info Solutions Pvt Ltd vision is to create value base global advise media, web dealers and advertisements. 2. Cassford Info Solutions Pvt Ltd create a rainbow of hope from every simple rays. 3. Cassford Info Solutions Pvt Ltd always compete to serve their clients to the maximum Mission Cassford Info Solutions Pvt Ltd mission is to do great work and have fun doing it.
Great work is client focused.
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Great work achieves measurable results. Great work is profitable for the client and the agency. Great work springs from and contributes to a professional, collegial, ethical, positive and healthy environment.
Objectives
To provide internet and web related services for companies and individuals.
To give immediate solutions to the native clients. The wholesome development of personality and service sector.
To make sure, very best service to the clients regarding modern technologies.
To use audio visual media to ensure very best service to the customer.
To develop more software according to the need and convenience of other clients. To provide admission, guidance and carrier counselling.
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Values in Cassford Info Solutions Pvt Ltd Cassford Info Solutions Pvt Ltd is always client centered. It always acts on behalf of the client and in the interest of the client.
Cassford Info Solutions Pvt Ltd involves the client as a full partner in the development and execution of
communication. Uphold the highest standards of ethical practise and business conduct. In every interaction with co-workers, clients or the public, everything Cassford Info Solutions Pvt Ltd does and says is in a direct, clear, complete and sincere manner. Clients have the right to comment with authority on their ability, commitment and conduct of business. Cassford Info Solutions Pvt Ltd produces work that is clear, direct, honest and passionate and breaks through the clutter. Future plans of the company To open well furnished IT offices. To start more outlets in Kerala.
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To achieve more tie-up with other firms. To open international outlets To give maximum attention in educational level.
ORGANISATIONAL STRUCTURE Cassford Info Solutions Pvt Ltd has got a well defined organisational structure and it includes a well trained and efficient faculty who excel in their own areas. So most of the business activities and orientations are being carried out through them. It is being guided and directed by master brains like a creative director, a marketing manager and a programmer head. Under these professionals there are an organized and qualified team working with it. The team spirit and the aim to achieve their goal makes Cassford Info Solutions Pvt Ltd to reach its ambition to the heights. When this team works together they take every effort to grasp the most out of their hard work. The clients always find a remedy for their problems in Cassford Info Solutions Pvt Ltd . The business world is now depends largely on the on-line marketing system. Cassford Info Solutions Pvt Ltd offers to the
clients as well as to the world an efficiently and smooth functioning on-line system for all those seekers. Since this chance is being
positively exploited by the clients, Cassford Info Solutions Pvt Ltd is
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being accepted as one of the major business marketing system all over. In the areas of marketing, designing and programming, Cassford Info Solutions Pvt Ltd has got a free-lance structure in its well organized form. The free-lancers working under it are getting a good trying as well as an efficient support and guidance from the top heads of the organization. All those working under this will have their power, duties, responsibilities and decision making capacity. The organization maintains a disciplined, well cared and informative receptionist in order to give accurate and proper
guidelines for the clients. So too an expertise in accounting is reserved for an upto date details of the organization.
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CHAPTER III
THEORETICAL PERSPECTIVE
Human Resource is the most valuable resources in an organization because it can function only through people. The success of an organization depends upon the ability of its human resources. Human resources are the only resources, which do not depreciate with the passage of time. In the broad sense, human resource can be defines as The knowledge, skills, creative abilities, talents, aptitudes obtained in the population. To put it simply management of human resources is known as Human resource Management. HRM is a philosophy of people management based on the belief that human resources are extremely important for sustained business success. An organization acquires competitive advantage by using its people effectively and utilizing their expertise to meet clearly defines objectives. To put in brief, Human Resource Management is a Management function that helps managers to recruit select, train and develop members for an organization.
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TRAINING Every organization needs the services of trained persons for performing the activities in a systematic way. The fast changing technological development makes the knowledge of employees obsolete. They require constant training to cope with the needs of jobs. After selecting the employees, the next task of management is to give them proper training. Training is an organized procedure for increasing the knowledge and skill of people for a specific purpose. The trainees acquire new skill, technical knowledge, problem solving ability etc. Training improves the performance of employees on present jobs and prepares them for taking up new assignments in future. According to Edwin.B.Flippo, Training is the act of increasing the knowledge and skill of an employee for doing a particular job. According to P.Bramley, Training is a process which is planned to facilitate learning so that people can be come effective in carrying out aspects of their work.
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According to Raymond A.Noe, Training refers to a planet effort by a company to facilitate an employees learning of job related competencies.
The main purpose of training is to bridge the gap between job requirements and present competence of an employee.
NEED FOR TRAINING Training is essential for both the existing and new employees. Training is required because of the following reasons. (1) Newly appointed persons A newly selected employee may not be capable to do the job efficiently. He is in need of training to familiarize with the job and organization. (2) Environment changes The changing environment compels organizations to provide training to employees to meet with new changing environment (3) Internal Mobility Employees are transferred from one job to another due to promotion and transfer. Training is to be provided to employees before they are asked perform new jobs.
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(4)
Problems related with production Frequent accidents, low productivity and quality accidents, low
productivity and quality, higher production costs, high rate of labour turn over, absenteeism are certain indications of production problems. To overcome this training is given to employees. (5) Technological Changes Technological changes are happening at a very high speed all over the world. These fast changes require training into new technology. (6) Employee Development Training plays an important role in the development of employees. It first helps in locating talent in them and then developing it to the maximum. IMPORTANCE OF TRAINING Training is a continuous and never ending process. Training offers the following advantages. 1. Increase the efficiency and productivity After training, the efficiency of the employees is improved.
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2.
Elimination of wastages A proper trained employee can handle materials and machines
properly. It results in reduction of wastages. Due to this cost of production is reduced. 3. Reduction in labour turnover and absenteeism Training helps to handle machines and materials safely. It will reduce accidents and break down. 5. Less supervision Trained employee performs their task efficiently. They do not require much supervision and thus supervision cost can be reduced. 6. Better organized climate Training helps to improve climate of the organization. employee employer relationship is improved BENEFITS OF TRAINING TO THE ORGANIZATION 1. 2. Training leads to improved profitability Improves the job knowledge and skills at all levels of the organization
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3. 4. 5.
Improved organizational climate Improves labour management relations Helps people identify with organizational goals.
BENEFITS OF TRAINING TO THE INDIVIDUALS 1. Helps the individual in making better decisions and effective problem solving 2. 3. 4. 5. Helps to adjust with changing technology Increase job satisfaction and reorganization Helps a person handle stress, tension, frustration and conflict. Improves communication between groups and individuals
IMPROVING EFFECTIVENESS OF TRAINING Following points must be considered to improve effectiveness of training 1. Specific training objectives should be outline. An audit of personal need compared with operational requirements will help to determine specific training need of the employee.
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2.
Attempts should be made to determine if the trainee has the intelligence, maturity and motivation to successfully compete the training programme . In case of efficiencies training may be postponed or cancelled till improvement is visible.
3.
The trainee should be informed of the need for training by making him aware of the personal benefits he can achieve better performance.
4.
In the organization, conducive and good teaming environment must be created by informing him need for the change, support of higher level is necessary.
5)
Training programme should be planned. So that it is related to the trainees previous experience and background. This background should be used as foundation for new development and new behaviour.
METHODS OF TRAINING Training methods can be classified into two main categories 1. On-the job Methods This methods includes
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(a)
Job instruction Training aims to increase the knowledge of workers about their
job so that their performance and efficiency are improved. This training is generally concerned with the development of the skills and habits in an employees that are consistent with the practices that exist in an organization. It is learning by doing. b) Coaching This is learning through on-the-job experience coaching involves direct personal instructions and continuous critical evaluation and correction. On-the-job coaching is given by a superior as he imparts job knowledge and teaches skills to a subordinate. c) Mentoring Mentoring refers to the relationship that develops between a senior and junior employee. As a mentor, the senior guides the junior and explains to him the nuances of organizational functioning. Mentors advise their juniors on what to do, how to do it etc. d) Apprenticeship training The apprenticeship progrannes combine on-the-job training with classroom instructions in specific subjects. This kind of training is good for industries that require a constant flow of new employee.
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Cassford Info Solutions Pvt Ltd. Off- the job Methods This method includes a) Lecture Method The lecture is the most formal of training methods and it means a verbal presentation given before the trainees for instruction and it may be accompanied by visual aids like flipcharts or projections. It is a one way presentation of training message by the trainer. b) Case study Method The case study method of training employs simulated business problems for trainees to solve. The trainee is expected to study the information given in the case and make decisions based on the situation. This methods provides the trainee an opportunity of applying his knowledge solving realistic problems. c) Role playing Role play is a training method in which trainees enact hypothetical situations. Then play assigned roles, by improvising their behaviour. Trainees are provided with information regarding the general situation and an outline of their roles. Role plays are useful for developing outline of their roles. Role plays are useful for developing management skills and decision making skills.
2.
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d)
T-group training (Sensitivity training) It is training that results in change in interpersonal relationships.
In sensitivity training a small group of ten to twelve people is assisted by a professional behavioural scientist who acts as a catalyst and trainee in the group. They can discuss anything they like and they are encouraged to learn about themselves and the way should interact about themselves and the way they should interact with others.
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CHAPTER IV
RESEARCH METHODOLOGY
Research Methodology Research methodology is a way to systematically solve the problem. It may be understood as a science of studying how research is done scientifically. The research methodology has many dimensions and research methods to constitute a part of the research methodology. The scope of research methodology is wider than that of research methods. The research methodology, not only talks of the research methods but also consider the logic behind the methods. Research Design A research design is the-arrangement of conditions for collection and analysis of data in a manner that aims to combine relevance to the research purpose with economy in procedure. The research design is the conceptual structure with in which research is conducted; it constitutes the blueprint for the collection, measurement and analysis of data. The research design includes an outline of what the researcher will do from writing the hypothesis and its operational implications to the final analysis of data.
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SAMPLING PLAN
Sample Frame For conducting the study the sample frame is obtained from the register of the employees kept in the organization.
Sampling Method Simple random sampling was used for selecting the respondents.
Sampling Unit The employees of the Cassford Info Solutions Pvt Ltd is selected as sampling unit.
Sample Size The sample size used in the study is 50 Staffs in the Cassford Info Solutions Pvt Ltd.
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Tools for Data Collection
The two types of data used for the study are primary and secondary data the success of the project are based upon the proper collection of data. 1. Primary data Primary data are those data, which are collected for the first time and they are original in character Primary data were collected through the following methods. Questionnaire Personal Interview survey method a) Questionnaire The primary data was collected mainly by using a questionnaire. Efforts had been taken to see it was kept concise and sample as possible to facility response. A copy of the questionnaire is attached in the annexure forming the part of the report. The questionnaire is divided into the following sections
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b)
Personal Interview
Employees were interviewed and opinion was obtained for each of the aspects mentioned in the questionnaire minimize the efforts needed in eliminating the errors at the time of compiling the date obtained from the employees.
c.
Survey Method
Survey is the most commonly used method of primary data collection in marketing research due to its extreme flexibility. Survey research is a systematic gathering of data from respondents through questionnaire. Survey technique used in the study is personal interview. Investigator questions the respondents in a face to face meeting. The advantage of this method are.
It requires relatively shorter period of time to complete Researcher can procure many different types of information The amount of information procured on each aspect is larger. The data obtained are more reliable and valid.
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Secondary data Secondary data refers to those data which are collected for second or any subsequent time by an investigator or agency that makes use of the data. They are already available in the firms internal records and commercial trade or government publications, magazines, journals internet etc. STATISTICAL TOOLS USED FOR DATA ANALYSIS Simple percentage Percentages are obtained, when ratios are multiplied by 100. the percentages of consumers coming under the same category were found 'it helped to know the opinion of consumers more clearly.
Observatio n 100 Number of observation
Percentage =
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CHAPTER V
DATA ANALYSIS AND INTERPRETATION

AGE GROUP OF RESPONDENTS
Age Group 20 25 25 30 30 35 35 and above Total
No of Respondent 23 18 3 6 50 Table 5.1
Percentage 46 36 6 12 100
Inference The above table reveals that among the 50 respondents 46% of the respondents are between 20-25 years old. 36% of the respondents are in between 25-30 years old 6% of the respondents are between 3035 years old. And finally 12% of respondents are between 35 and above. It is concluded that from the above table a good majority of respondents are age limit between 20-25.
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AGE GROUP OF RESPONDENTS
50% 45% 40% 35% Percentage 30% 25% 20% 15% 10% 5% 0%
46%
36%
12% 6%
20 25
25 30
30 35
35 and above
Age Group
Chart 5.1
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GENDER OF RESPONDENTS
Gender Male Female Total
No of. Respondent 34 16 50 Table 5.2
Percentage 68 32 100
Inference The above table reveals that out of 50 respondents 68% are male. 32% of the respondents are female. It is concluded from the above table a good majority of respondents are male.
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GENDER OF RESPONDENTS
Female 32%
Male 68%
Chart 5.2
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EDUCATIONAL QUALIFICATION OF RESPONDENTS
Qualification Plus two BCA B Tech PG Another Total
No. of respondent 2 20 9 3 16 50 Table 5. 3
Percentage 4% 40 18 6 32 100
Inference From the above table it is very clear that 4% respondents are plus two qualified, 40% are BCA , 18% are B tech, 6% are post graduates and finally 432% respondents have another qualifications. It is concluded from the above table a good majority of respondents are BCA graduates.
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EDUCATIONAL QUALIFICATION OF RESPONDENTS
40% 40% 35% 30% 25% 20% 15% 10% 5% 0% Plus two BCA B Tech Qualification PG Another 4% 18% 32%
Percentage
6%
Chart 5.3
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WORK EXPERIENCE OF THE RESPONDENTS Experience 02 25 5 10 10 above Total No. of respondent 26 12 7 5 50 Table 5.4 Inference From the above the table it is very clear that 52% of respondents have 0-2 years experience, 24% of respondents have 2 - 5 years experience, 14% of respondents have 5-10 years experience and finally, 10% of respondents have 10 above years experience. Percentage 52 24 14 10 100
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WORK EXPERIENCE OF THE RESPONDENTS
60% 52% 50%
40% Percentage
30%
24%
20%
14% 10%
10%
0% 02 25 5 10 Experience 10 above
Chart 5.4
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MONTHLY INCOME OF THE RESPONDENTS
Income 0 - 3000 3000-4000 4000-5000 5000-6000 Above 6000 Total
No ; of respondents 6 5 14 10 15 50
Percentage 12 10 28 20 30 100
Table 5.5
Inference: From the above table it is clear that 30% of the employees are above 6000 income level. 20% of the employees are between the income level 5000 to 6000 and 12% of the employees are between the income level 03000 and 10% of the employees are 3000-4000 and 10% of the employees are 3000-4000 income level.
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MONTHLY INCOME OF THE RESPONDENTS
30% 30% 28%
25% 20% 20% Percentage
15%
12% 10%
10%
5%
0% 0 - 3000 3000-4000 4000-5000 Income 5000-6000 Above 6000
Chart 5.5
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NEED FOR TRAINING IN CASSFORD INFO SOLUTIONS PVT LTD.
Mode of opinion Always Some time Rarely Never Neutral Total
No. of respondent 25 15 4 0 6 50 Table 5.6
Percentage 50 30 8 0 12 100
Inference From the above table it is very clear that 50% of respondents are opinion that the need for training is Always in Cassford Info Solutions Pvt Ltd., 30% of respondents opinion that some time, 8% of respondents opinion Rarely. 0% opiniond that never, and finally 12% of respondents opiniond that neutral. It is concluded from the above table a good majority of respondents opinion that the need for training is always in Cassford Info Solutions Pvt Ltd.
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NEED FOR TRAINING IN CASSFORD INFO SOLUTIONS PVT LTD.
50% 50 45 40 35 Percentage 30 25 20 15 10 5 0 Always Some time Rarely Opinion Never Neutral 8% 12% 30%
Chart 5.6
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PROPER TRAINING REDUCES CONSTANT SUPERVISION
Mode of opinion Highly Agree Agree Disagree Highly Disagree No opinion Total
Percentage 32 54 4 4 6 100
Inference The above table reveals that among the 50 respondents 32% of the respondents are Highly Agree that the training programme reduces constant supervision, 54% of respondents are Agree with this statement 4% of respondents are Disagree with this, 4% of respondents are Highly Disagree with this and finally 6% of respondents have no opinion about this statement.
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PROPER TRAINING REDUCES CONSTANT SUPERVISION
60% 50% 40% Percentage 32% 30% 20% 10% 0% Highly Agree
54%
4%
4%
6%
Agree
Disagree Opinion
Highly Disagree
No opinion
Chart 5.7
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SATISFACTION WITH THE SUBJECTS OF THE TRAINING PROGRAMME
Mode of opinion Highly Agree Agree` Disagree Highly Disagree No opinion Total
Percentage 28 46 16 4 8 100
Inference The above table reveals that among the 50 respondents, 28% of the respondents Highly Agree, that they are satisfied with the subjects of the training programme in their company. 46% of respondents are agree with this 16% of respondents are Disagree 4% of respondents are Highly Disagree to this and finally 8% of respondents has no opinion about this.
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SATISFACTION WITH THE SUBJECTS OF THE TRAINING PROGRAMME

50% 45% 40% 35% Percentage 30% 25% 20% 15% 10% 5% 0% Highly Agree Agree` Disagree Opinion Highly Disagree No opinion 4% 8% 16% 28% 46%
Chart 5.8
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OPINION ABOUT THE ATMOSPHERE DURING TRAINING PERIOD
Mode of opinion Very friendly Friendly No difference Indifferent No opinion Total
Percentage 42 38 14 6 0 100
Inference From the above table it is very clear that 42% of respondents opinion that the atmosphere during training period is very friendly 38% of respondents opinion friendly, 14% of respondents opinion no difference 6% of respondents opinioned in different and in finally 0% of respondents opinion no opinion about this.
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OPINION ABOUT THE ATMOSPHERE DURING TRAINING PERIOD
100% 90% 80% 70% Percentage 60% 50% 40% 30% 20% 10% 0% Very friendly Friendly No difference Opinion 0 Indifferent No opinion 42% 38% 14% 6%
Chart 5.9
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OPINION ABOUT EXISTING TRAINING PROGRAM IN CASSFORD INFO SOLUTIONS PVT LTD.
Mode of opinion Excellent Good Average Poor No opinion Total
Percentage 36 22 32 6 4 100
Inference The above table reveals that among the 50 respondents 36% of respondents opinion that existing training programme in Cassford Info Solutions Pvt Ltd is excellent, 22% of respondents opinion good 32% of respondents opinion that average, 6% of respondents opinion poor and finally 4% of respondents have no opinion about this.
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OPINION ABOUT EXISTING TRAINING PROGRAM IN CASSFORD INFO SOLUTIONS PVT LTD.
Chart 5.10
50
OPINION ABOUT THE FACILITIES IN THE TRAINING CENTRE
Mode of opinion Highly satisfied Satisfied Highly dissatisfied Dissatisfied No opinion Total
Percentage 36 46 2 16 0 100
Inference The above table reveals that among the 50 respondents 36% of respondents are highly satisfied with the facilities in the training centre, 46 % of respondents are satisfied with it, 2% of respondents are highly dissatisfied with it and finally, 16% of respondents are dissatisfied. It is concluded that from the above table a good majority of respondents are satisfied with the facilities in the training centre.
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50% 45% 40% 35% Percentage 30% 25% 20% 15% 10% 5% 0% Highly satisfied 36%
46%
16%
2%
Satisfied
Highly Dissatisfied No opinion dissatisfied Opinion
Chart 5.11
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TRAINING CAN CHANGE THE ATTITUDE AND PERCEPTION
Mode of opinion Highly Agree Agree Disagree Highly Disagree No opinion TOTAL
Percentage 28 46 20 4 2 100
Inference The above table reveals that among the 50 respondents 28% of respondents Highly agree with the training can change the attitude and perception, 46% of respondents Agree with it, 20% of respondents are disagree with it and 4%of respondents are Highly disagree with it and finally 2% of respondents have no opinion about it.
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TRAINING CAN CHANGE THE ATTITUDE AND PERCEPTION
50% 45% 40% 35% Percentage 30% 25% 20% 15% 10% 28%
46%
20%
4% 5% 0% Highly Agree Agree Disagree Opinion Highly Disagree
2%
No opinion
Chart 5.12
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PROPER TRAINING PROGRAM WILL REDUCE STRESS
Mode o opinion Highly Agree Agree Disagree Highly Disagree No opinion Total
Percentage 20 56 14 8 2 100
Inference From the above table it is very clear that 20% of employees Highly Agree with the proper training programme will reduce stress, 56% of employees are agree with it, 14% of employees are Disagree with it and 8% of employees are highly disagree with it and finally 2% of employees have no opinion about it.
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PROPER TRAINING PROGRAM WILL REDUCE STRESS
60%
56%
50%
40% Percentage
30% 20% 20% 14% 8% 2% 0% Highly Agree Agree Disagree Opinion Highly Disagree No opinion
10%
Chart 5.13
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SUFFICIENT OPPORTUNITY TO PRACTICE THE SKILLS AND KNOWLEDGE DEVELOPED IN THE TRAINING PROGRAMME
Mode of opinion Always Some time Rarely Never No opinion Total
Percentage 32 48 14 4 0 100
Inference The above table reveals that among the 50 respondents 32% of respondents opinion that they always get sufficient opportunity to practice the skills and knowledge developed in the training programme, 48% of respondents opinion that sometime, 14% of respondents opinion that rarely, 4% of respondents opinion never.
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SUFFICIENT OPPORTUNITY TO PRACTICE THE SKILLS AND KNOWLEDGE DEVELOPED IN THE TRAINING PROGRAMME
50% 45% 40% 35% Percentage 30% 25% 20% 15% 10% 5% 0% Always 32%
48%
14%
4% 0 Some time Rarely Opinion Never No opinion
Chart 5.14
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PROPER TRAINING PROGRAM CAN IMPROVE MOTIVATION
Mode of opinion Always Some time Rarely Never No opinion Total
Percentage 46 36 12 6 0 100
Inference From the above table among the 50 respondents 46% can always
respondents opinion that proper training programme
improve motivation, 36% of respondents opinion that some time, 12% of respondents opinion rarely and finally 6% of respondents opinion never. It is concluded from the above table, a good majority of
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employees opinion that proper training programme motivation.
can improve
PROPER TRAINING PROGRAM CAN IMPROVE MOTIVATION
50% 45% 40% 35% Percentage 30% 25% 20% 15% 10% 5% 0%
46%
36%
12% 6% 0 Always Some time Rarely Opinion Never No opinion
Chart 5.15
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TRAINING HAVE SIGNIFICANT IMPACT ON EMPLOYEES PERFORMANCE
Opinion Always Sometime Rarely Never Neutral Total
Respondents 16 29 3 0 2 50 Table 5.16
Percentage 32% 58% 6% 0% 4% 100
Inference From the above table among the 50 respondents 58% respondents opinion that the training have sometime significant impact on employees performance, 32% of respondents opinion that the training always have an impact of employees performance, 4% of respondents have a neutral impact on employees performance and 6% have rarely impact on employees performance.
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TRAINING HAVE SIGNIFICANT IMPACT ON EMPLOYEES PERFORMANCE
70% 58%
60%
50%
Percentage
40% 32% 30%
20%
10%
6% 0%
4%
0% Always Sometime Rarely Opinion Never Neutral
Chart 5.16
62
THE TRAINING PROGRAM CONTRIBUTES TO THE DEVELOPMENT OF JOB RELATED SKILL
OPINION Highly Agree Agree Disagree Highly disagree Nil Total
RESPONDENTS 12 29 3 1 5 50 Table 5.17
PERCENTAGE 24 58 6 2 10 100
Inference From the above table among the 50 respondents 24% respondents opinion that the training program Highly Agree to the development of job related skill, 58% of respondents opinion that the training program contributes to the development of job related, 6% of respondents disagree to the training program contributes to the development of job related and 2% have highly disagree to the training program contributes to the development of job related rarely. 10% are not having any opinion.
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THE TRAINING PROGRAM CONTRIBUTES TO THE DEVELOPMENT OF JOB RELATED SKILL
60%
58%
50%
40% Percentage
30%
24%
20% 10% 10% 6% 2% 0% Highly Agree Agree Disagree Opinion Highly disagree Nil
Chart 5.17
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Mode of opinion Highly satisfied Satisfied Highly dissatisfied Dissatisfied No opinion Total
Percentage 34 46 12 8 0 100
Inference The above table reveals that among the 50 respondents 34% of respondents are highly satisfied with the facilities in the training centre, 46 % of respondents are satisfied with it, 12% of respondents are highly dissatisfied with it and finally, 8% of respondents are dissatisfied. It is concluded that from the above table a good majority of respondents are satisfied with the facilities in the training centre.
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50% 45% 40% 35% Percentage 30% 25% 20% 15% 10% 5% 34%
46%
12% 8%
0 0% Highly satisfied Satisfied Highly Dissatisfied No opinion dissatisfied Opinion
Chart 5.18
66
RESPONDENTS RANKING TOWARDS THE VARIOUS BENEFITS ACQUIRED THROUGH TRAINING
OPINION Acquire new skill Technical knowledge Problem solving ability Personality development Confidence Total
RESPONDENTS 11 9 13 11 6 50
PERCENTAGE 22 18 26 22 12 100
Table 5.19 Inference From the above table among the 50 respondents 22% respondents acquire new skill through training, 18% of respondents opinion that they acquire technical knowledge through training., 26% of respondents acquire problem solving ability, 22% of respondents acquire personality development and 12% get confidence by the part of training.
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RESPONDENTS RANKING TOWARDS THE VARIOUS BENEFITS ACQUIRED THROUGH TRAINING
30% 25% 20% 15% 10% 5% 0% Acquire new skill Technical knowledge 22% 18%
26% 22%
Percentage
12%
Problem solving ability Opinion
Personality development
Confidence
Chart 5.19
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TRAINING PROGRAMME INCREASING THE PRODUCTIVITY OPINION To a great extent Some extent Cannot say Dont know Not at all Total RESPONDENTS 38 6 3 2 1 50 PERCENTAGE 76 12 6 4 2 100
Table 5.20
Inference
From the above table among the 50 respondents 76% respondents opinioned training programme increasing the productivity to a great extent, 12% opinioned some extent and 6% opinioned cannot say and only 4% respondents are opinioned training programme not increasing the productivity
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TRAINING PROGRAMME INCREASING THE PRODUCTIVITY

80% 70% 60% 50% Percentage 40% 30% 20% 12% 10% 0% To a great extent Some extent Cannot say Dont know Opinion Not at all 6% 4% 2% 76%
CHART 5.20
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CHAPTER IV FINDINGS, SUGGESTIONS AND CONCLUSION

All the respondents are very proud to be the employee of Cassford Info Solutions Pvt Ltd. They are well satisfied with their job. Majority of respondents feel that the need for training is always essential in Cassford Info Solutions Pvt Ltd. Majority of the respondents agree that proper training programme reduce labour problem. But 13% of respondents disagree with this. Majority of respondents agree that training reduces the need for constant supervision. Majority of the employees are satisfied with the subject of training programme in the organization. 46% of respondents are satisfied with the facilities in the training centre. But 16% of respondents are dissatisfied with the facilities in the training centre.
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It would be found that most of the employees are motivated through training and they agree that the training can change the attitude and perception.
Cassford Info Solutions Pvt Ltd has provided job related training to employees.
Majority of the respondents say that the existing training is satisfied that helps to develop job related skills and knowledge.
Majority of respondents say that the atmosphere during training period is very friendly. But 5% of respondents say that it is indifferent.
Majority of the respondents agree that the training helps to improve the skill in time management in their work.
Majority of the respondents agree that the training will helps to reduce wastage involved in their routine activity.
Majority of the respondents are agree that the proper training programme will reduce stress. But 14% respondents are disagree with this.
Majority of the employees responding that the existing training programme in Cassford Info Solutions Pvt Ltd is excellent. But 6% of the employees responding that it is poor.
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The employees believe that training helps to acquire new skill, improve technical knowledge, problem solving ability,
personality development & confidence. Majority of respondents agree that the training always have significant impact one employee performance. Majority of the respondents says that they always get sufficient opportunity to practice the skills and knowledge developed in the training programme . But 15% of respondents says that rarely. Majority respondents opinion that the training have sometime significant impact on employees performance, Majority of the respondents (23%) Highly Agree that the training program enable to development of job related skill, Most of the respondents acquire new skill through training. Among the 50 Respondents 76% of the respondents opinioned
training programme increasing the productivity to a great extent.
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SUGGESTIONS
Continue to improve the quality of training programmes Management by objective approach will be more effective in training plan formulation. A change in language of delivery of certain training programmes from English to Malayalam will make it more effective A clear awareness on training programmes and its benefits among employees will enhance its effectiveness It should be recognized that all the trainees do not progress at the same rate. So flexibility should allowed in judging the rate of the progress in the training programme . The training programme should be in par with the companys selection and promotion policies Training should be considered as a vital force in organization and the organization should develop an atmosphere conducive to sound manpower requirements. The company may provide training to improve interpersonal relation among the employees of various departments New recruitment policy may be introduced and freshers may be appointed for the smooth working of the plant. The participants will be conveyed about the training programme well in advance
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CONCLUSION
The project work was conducted on the topic Effectiveness of Training and Development in Cassford Info Solutions Pvt Ltd.. The work was particularly done in Cassford Info Solutions Pvt Ltd., a Central Government Undertaking. The project work reveals the fact that training enhances the strength and skills and also motivates the employees in order to do their work on the maximum pace thereby it contributes to the organization as a whole to achieve its goals in the best manner. The project work had a different experience especially by interacting with the employees . It was able to prepare the various response from different employees from different departments ,
which gave confidence to do further studies on any kind of management areas.
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BIBLIOGRAPHY
Bhattacharyya, D.K. (2006), Human Resource Management, 2nd Edition, Excel Books, New Delhi.
Bhattacharyya, D.K. (2006), Human Resource Planning, 2"d Edition, Excel Books, New Delhi. Nos. 3-4p. 161.
French, W.L. (1990), Human Resource Management, 4th edition, Houghton Miffin, Boston.
Gary, Dessler (1998), Human Resource Management, Seventh Edition, Prentice Hall, New Delhi.
Holley, H. William and Jennings, M. Kenneth (1983), Personnel Management, CBS College Publishing, p. 270.
Naik G. Pandu, (2007), Training and Development, Excel Books, New Delhi.
Sahu, RK, (2005) Training for Development, Excel books, New Delhi.
Sikula F. Andrew, Personal Management and Industrial Relations, Prentice- Hall, New Delhi
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QUESTIONNAIRE A STUDY ON EFFECTIVENESS OF TRAINING AND DEVELOPMENT IN CASSFORD INFO SOLUTIONS PVT LTD PERSONAL DETAILS Name Age : : 20-25 yrs 30-35 yrs Designation Gender : : Male Female 25-30 yrs 35 yrs and above
Educational Qualification : Work Experience : 0-2 5-10 Monthly salary 1. : 2-5 10 and above
Do you feel that need of training is essential in Cassford Info Solutions Pvt Ltd? Yes No
2.
Is training relevant for your present assignment of future work? Yes No
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3.
Is the training conducted systematically by the company ? Yes No
4.
Proper training programme reduces labour problem? Highly agree Agree Disagree
Highly disagree 5.
No opinion
Proper training programme reduces constant supervision? Highly agree Agree Disagree
Highly disagree 6.
No opinion
Are you satisfied with the subjects of the training programme in your company? Highly Satisfied Disatisfied Partially Satisfied No opinion Satisfied
7.
How often you get training ? 1-2 years More 2-3 years 3-4 years 4-5 years
8.
Do you agree that training has a considerable effect in the task and achievement of organization goals? Highly agree Agree Disagree
Highly disagree
No opinion
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9.
Was the atmosphere during training period become friendly? Very friendly Indifferent Friendly No opinion No difference
10. Which type of training programme is provided by the company for your job? On the job All the three Off the job Vestibule
Others (please specify)
11. Are you satisfied with the existing training programme that contributes to the Development of job related skills? Yes No
12. I existing training programme in Cassford Info Solutions Pvt Ltd is ? Excellent Poor Good Average
No opinion
13. The quality of the materials and pattern of the Training Programme is ? Excellent Poor Good Average
No opinion
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14. The present method of training is the effective one to achieve the desired results? Highly effective Not effective moderately effective in effective dont know
15. Is your opinion about the facilities in the training centre? Excellent good average
16. After attending the training programme have you ever introduced new idea in your work ? Always Never Sometime Rarely
No opinion
17. Training can change the attitude and perception. Do you agree with this statement? Highly agree Agree Disagree
Highly disagree
No opinion
18. Does the existing training programme is good and effective to the newly appointed Employees? Extremely Least Somewhat No opinion Average
19. You have acquired through training ? New skill Technical knowledge
Problem solving ability Confidence
Personality development
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20. What are the different types of training programme provided by the organization for your job? Coaching Committee Assignments Under study 21. Do you agree with the statement that proper training programme will reduce stress? Highly agree Agree Disagree Job instruction training Apprenticeship training
Highly disagree
No opinion
22. Do you get sufficient opportunity to practice the skills and knowledge developed in the training programme? Yes No
23. Do you agree that the training programme improve the skill in time management ? Highly agree Agree Disagree
Highly disagree
No opinion
24. Do you feel better training will leads to reduction in wastage? Always Never Sometime No opinion Rarely
25. Proper training programme can improve motivation? Always Never Sometime No opinion Rarely
26. Do you take active part in the training given to you ? Yes No
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27. The management is ready to implement your suggestions for improving the Training programme? Always Never Sometime No opinion Rarely
28. Training programme help to increase the productivity of the company ? To a great extent Dont know Some extent Not at all Cannot say
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Cassford Info Solutions Pvt Ltd.

Mahatma Institute of Management & Technology

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