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Statement

FOR THE PERIOD 2008 TO 2010


Questionnaire Strongly agree MISSION AND STRATEGY Were you clear on the objective of the Balance Score Card? Did you KNOW THE CORPORATIONS STRATEGIC goals for the period 2008 - 2010? Did you understand what UTC wanted to achieve with the Balanced Score Card? Did you understand how your Departments overall targets were aligned to the Corporations strategic objectives? Did you understand how your individual targets contributed to the Corporations strategic objectives? Degree of Agreement Strongly disagree Agree Not Sure Disagree

LEADERSHIP Do think management supported the Balanced Score Card? Do think management was committed to the Balanced Score Card on a permanent basis? Do you think that the Balanced Score Card brought essential benefits to the Corporation? Do you think Management used the Balanced Score Card as a Management and performance measurement tool?

Strongly agree

Agree

Not Sure

Disagree

Strongly disagree

ORGANIZATIONS CULTURE What was your perception about UTCs culture: Open Trusting Participative in decision making Communicative Involving people

Strongly agree

Agree

Not Sure

Disagree

Strongly disagree

STRUCTURE AND PROCESSES Were the Balanced Score Card measures regularly discussed in Team meetings? Was your individual targets aligned to the Departmental targets? Did you have any input related to the Balanced Score Card for your department? Do you think that the BSC was implemented effectively in your department? Do you think that your individual Balanced Score Card was aligned to your job description? To what extent do you agree that the previous appraisal system effectively measured your performance?

Strongly agree

Agree

Not Sure

Disagree

Strongly disagree

MANAGEMENT PRACTICE Were all top-level managers involved in the BSC development? Were all middle managers involved in the BSC development? Did you monitor and align your departments targets to the organization-wide targets? Was staff well informed about the BSC development? Did staff receive feedback on the achievement of the strategic objective of the Corporation on a regular?

Strongly agree

Agree

Not Sure Disagree

Strongly disagree

SYSTEMS,POLICIES, AND PROCEDURES Do you think that the incentive systems should have been aligned with BSC measures? Were the BSC measures discussed in appraisal interviews? Were you trained to effectively use the Balanced Score Card? i.e. develop targets, calculate results, etc. Did you participate in strategic discussions? Did you get all the information needed for making strategic decisions?

Strongly agree

Agree

Not Sure

Disagree

Strongly disagree