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assured that the delivery of your package is our priority and that our courier is focused on getting to the destination as quickly as possible. But you dont have to worry about checking whether your package has been delivered in time. As well as online tracking, our customer service team will provide you with proof of delivery via phone, fax, email or sms text message whichever is most convenient for you. DHL Sprintline has no weight or size restrictions, but large or heavy items and international deliveries carry an additional charge.
Wherever in the world you need to send a package, DHL Jetline is the air delivery service you can trust fast and flexible, supported by excellent customer service from a single point of contact.
Products
are our speciality and we guarantee to deliver to any destination in the world - even if you don't have an account with DHL. DHL Secureline provides secure deliveries by air via helicopter, private jet, commercial flight or air freighter where your package is accompanied by a specially trained courier throughout its entire journey. So from the moment we collect your package to the moment it's delivered to its destination address, we provide a dedicated on-board courier to ensure the highest level of security at all times. Small packages are kept with the courier throughout the journey. For larger shipments that cannot be carried on as hand luggage we provide locked and secure containers. We mainly work with approved air charter partners in order to maintain the high standards of security that our customers expect of DHL. Weight and size restrictions are determined by the specific airline used for your delivery. This will be confirmed when you make your booking.
Technical Courier: A Comprehensive Deliver, Install and Return Solution for PC Peripherals
The DHL Same Day Technical Courier Program is a Deliver, Install and Return solution for computer peripherals. Through this high-quality, customized and cost-efficient service, specially trained DHL couriers deliver, install and test replacement units, then pack and return defective peripherals, saving time and money. Technical Courier Program services include:
Specially trained technical couriers An end-to-end delivery, installation, testing and defective parts return process Customized solutions for monitors, printers, keyboards, mice, receipt printers, card swipes, pin pads, customer-specific hardware and other PC Peripherals DHL Technical Courier services more than 500 cities in North America 24 hours a day, 7 days a week, 365 days a year Service Delivery, Call Center and Helpdesk Operations Asset recovery, including pickup, package and ship Recovery of end-of-life and end-of-lease assets Proactive shipment monitoring from call-in through delivery Shipment arrival confirmation via phone, fax, e-mail, EDI or cell phone/PD
Expedited via first available commercial flight and delivered upon arrival Proactive shipment monitoring from call-in through delivery
Door-to-door delivery to and from more than 220 countries Customs clearance/document preparation Oversized, overweight shipments, anywhere in the world Freight is never consolidated or aged Pickup normally within 60 minutes of order Shipment arrival confirmation via phone, fax, e-mail, EDI or cell phone/PDA
LOGISTIC SERVICE
DHL Same Day Logistics offers a comprehensive strategic storage solution through a complete nationwide warehousing network. Our services feature intelligent and secure warehousing solutions, providing a global view of stock and the highest level of responsiveness to customer orders. DHL warehouses include more than 100 Strategic Parts Centers (SPC). SPCs are in-country facilities offering high-speed logistics services, such as Same Day (ASAP), 2-hour and 4-hour order fulfillment. DHL Same Day Logistics features include:
State-of-the art inventory control Pull, pick and pack capabilities Immediate transportation 24 hours a day, 7 days a week, 365 days a year access to your inventory Flexible options for part return Ability to interface with client TMS systems to provide same-day/next-day order handling Remote Call Collection Track and Trace for network and non-network shipments Technical Call Center services RMA handling
DHL Same Day will pick up your shipment immediately and deliver it nonstop to your destination. Sprintline services include:
Expedited, point-to-point ground transportation Proactive shipment monitoring from call-in through delivery Available 24 hours a day, 7 days a week, 365 days a year Pickup normally within 60 minutes of order Shipment arrival confirmation via phone, fax, e-mail, EDI or cell phone/PDA
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Customer Service
DHL Same Day Customer Service is there for you 24 hours a day, 7 days a week, 365 days a year always available to help you meet any shipping challenge. Our Global Command Center services ensure that every Customer Service Representative is linked in real time to your shipment information. They have the knowledge and data to provide every customer with a maximized transportation solution. DHL Same Day Customer Service features include:
Customer Service Representatives that speak more than 10 languages An ASA (average seconds to answer) of 12 seconds, with an average call length of less than 3 minutes One-call resolution A single contact for all your shipping and service needs Order placement by phone, fax, mail and online
To contact DHL Same Day Customer Service, call 1-800-DHL-ASAP (1-800-345-2727) or e-mail Same Day_Info@dhl.com.
We have been pleased with DHL Same Days performance and consider them to be a valued provider, transporting our daily packages and securing their year-round delivery. In todays competitive business climate, theyve helped TripPak remainand continue to be the industry standard for document delivery and workflow solutions in the transportation industry. Kelley Walkup, Vice President and General Manager, ACS Expedited Solutions Delta Air Lines, Inc.: Maximizing Turn Times Thank you for the excellent support we have received on our project in Hong KongPart of our success on our turn time is a result of your assisting us to provide critical material in a maximum of 36 hours or less. None of our standard providers could come close in the initial phases of the operation. DHL Same Day certainly sets the bar for performance.
Packaging Tips
DHL encourages the use of proper packaging. Because you, as a shipper, are ultimately responsible for safely and securely preparing your shipment, the following tips can help you package properly. Our courier will inspect the shipment when the pickup is made. If improvements in packaging are necessary, the courier may request that you modify the packaging or may refuse the pickup.
Customs-Trade Partnership Against Terrorism, a joint government-business initiative designed to protect the security of the U.S. supply chain. In fact, our security measures are so well-regarded that DHL is the exclusive carrier of letters and small packages for the Department of Homeland Security in the U.S. and worldwide. Beyond what we do, there steps you can take to protect your packages:
Double-check your paperwork, on and offlineMake sure youre completed all the necessary paperwork, especially for international shipping. (To learn more about international shipping, check out the DHL International Trade Center.) Check the labelEspecially for multi-part packages, ensure that all labeling is clear and correct. Package properlyPerhaps the most important step you can take is making sure that your packages are as protected as possible, from the inside out. Refer to Packaging Tips to learn more. Talk to DHL Same DayIf you have any questions about the safety and security of your shipment, call us at 1-800-DHL-ASAP (1-800-345-2727) or e-mail Customer Service 24 hours a day, 7 days a week, 365 days a year.
DHL Trade Automation Services (TAS): Taking the Confusion Out of International Shipping
Navigating the many rules and regulations of shipping your goods across borders can be a confusing and time-consuming process. DHL Trade Automation Services (TAS) is a powerful tool designed to help you cut through the red tape. DHL TAS is a broad, web-based suite of trade information tools that covers 63 countries and approximately 98% of the worlds trade. This free, 24/7 tool gives you the ability to get the right information you need depending on the products youre shipping or receiving with access to all the relevant international trade regulations, including all the information you need to comply with customs regulations. Another major benefit is that it allows you to proactively compare the relative cost efficiencies associated with sourcing from different countries. DHL TAS ensures that, with a click of your mouse, you will have access to the most comprehensive trade and customs information currently available. Youll get all the information and
support you need to ensure complete and accurate customs paperwork, calculate landed cost estimates and get your goods to market more efficiently and profitably. Its key functions include:
Landed Cost Estimate Product Compliance Comparative Services for Landed Costs and Product Compliance Trade Documentation International Harmonized System (HS) Commodity Code Classification Restricted Party Screening
Currency Converter
The Universal Currency Converter contains the top 85 currencies sorted by country name, listing the 10 most popular currencies first. Special units and precious metals are listed both alphabetically and separately.
The DHL Same Day proprietary, multi-modal system gives us the unique ability to find not just a fast route for your shipment, but the fastest route. Once we obtain your destination information, our Customer Service Representatives know within seconds the optimal route. It might be by air, by land or a combination of both, but only the DHL Same Day system identifies the optimal path for your shipment.
Best-in-class technology
Every shipment and warehouse need is supported by customized software, built specifically for DHL Same Day. Our technology services and functions include, but are not limited to:
Automated Dispatch System (ADS) for automated updates and Proof-of-Delivery Performance-based best-flight-out selection and optimized routing Self-help web portal Quarterly Business Reporting (QBR) tool Best-in-class phone system with call balance routing, secure monitoring and call identifier features to speed order flow Auto advisements via e-mail, fax or SMS messaging Direct airline links Driver scanning and paging tools EDI alternatives
Industries We Serve
The flexibility of DHL Same Day services is reflected in the breadth of the clients we serve. Beyond that breadth is the depth of technical expertise we bring to every industry in which we ship, whether its the extensive database of aircraft parts we maintain for Aircraft On Ground clients, expediting mission-critical parts, both domestically and internationally, for the U.S. Department of Defense or the ability to meet the time-critical, temperature-sensitive requirements unique to life sciences and clinical trial logistics. DHL Same Day gets the shipment where it must be, when it has to be there for any business or organization. A partial list of the industries we serve includes:
Aerospace Aircraft On Ground (AOG) Automotive Department of Defense Electronics/Micro-electronics Energy, Gas and Oil Engineering Entertainment, Film and Media Fashion Financial Services Healthcare Legal Life Sciences Manufacturing Optical Pharmaceutical Technology
Freight Insurance
DHL is acknowledged within the industry for its insurance expertise. On top of the standard industry liability, we provide insurance services that offer you financial protection against the risk of physical loss or damage, from almost any external cause. Unlike many freight insurers, we measure according to value, rather than weight or package count. This gives you a more accurate valuation of your freight should compensation be required. To make sure your working capital keeps on working, even in a loss or damage situation, select the insurance product you require, or call us to speak to an expert.
TYPES;
Cargo can be insured on a per-shipment basis, or we can provide insurance solutions for your entire cargo program. And no matter where the shipment takes place, youll only have to deal with your local claim handling center. -------------------------------------------------------------------------------------
PLAN
At DHL, being Lead Logistics Provider (LLP) means instigating and managing change across your entire supply chain, to meet changing business and customer demands. We do this by bringing continuous improvement and cost reduction, introducing lean logistics processes and optimizing logistics networks. Read more A successful LLP is built upon a strong and effective partnership arrangement with our customer to deliver value to their business, and encompasses a whole range of skills and experience that we deploy to meet the needs of your business. These include:
Network analysis and design Consultancy Business planning Change management Project management Control tower and network management services, coordinating a wide supplier base across many modes and geographies Inventory planning and management Inbound, outbound and reverse logistics management.
We take responsibility for assembling and controlling the resources, capabilities and technologies of our own organization with those of complementary service providers. We assume accountability for the management, performance, cost and development of all supply chain functions, transactions, systems and suppliers within an agreed scope, which may change over time.
Environmental Compliance
DHL is working to accelerate the reduction of our customers' carbon footprints. We create and execute greenhouse gas reduction strategies by assessing, reducing, replacing, and in some cases neutralizing direct and indirect carbon emissions. As environmental legislation increases, so is our drive to keep pace with it. Read more Environmental compliance isnt just critical to your business, but also to your customers. Thats why were committed to following the strictest standards in the transport and storage of your goods. We invest heavily in training, set demanding performance targets, and measure progress to ensure continuous improvement in safety, security, health, and environmental performance