Académique Documents
Professionnel Documents
Culture Documents
January 29, 1999 Communication for the information technology age Astrogram — 1
The Ames
ISO 9001
ISO 9001 -- Into the forms.
During the last two years, Ames has
home stretch
Ref 53.ARC.0005 Appendix A. in their area. Ref 53.ARC.0011
planned, developed, documented and 12. If your organization uses documents 26. Equipment in laboratories, shops,
implemented a quality management sys- of external origin to develop your product, facilities used for inspecting, measuring and
tem that center management believes will then your document control procedures testing the product to verify conformance
produce a payback in operating effective- need to include a description of how: to requirements is calibrated and labeled. If
ness and efficiency. In April, Ames will seek - your staff knows they have the correct the equipment is not calibrated, it is segre-
independent certification to the ISO 9001 versions gated or labeled as such to prevent its
standard to ensure that the management - who is responsible for providing the unintended use. Ref 53.ARC.0011
system is functioning as intended. correct version, and 27. Quality records are maintained for
With less than four months to go, the - making sure obsolete versions are re- 1) equipment calibrations and 2) checks of
center is undertaking a two-prong approach moved to prevent inadvertent use software or hardware used to verify accept-
to ensure that we are ready for the certifica- Ref 53.ARC.0005 Appendix A #9. ability of the product. Ref 53.ARC.0011
tion audit. Managers and supervisors will 13. Forms used as quality system docu- paragraphs 6.4.4 and 6.1.3, respectively.
use the following checklist to ensure that mentation are uniquely identified and avail- 28. Determine if your organization re-
critical processes have been implemented able to personnel. Ref 53.ARC.0005 Appen- quires a system for control of nonconform-
and tangible evidence of implementation dix A #10. ing product. If yes, then follow the proce-
exists. In addition, a comprehensive round 14. Purchase orders/statements of work/ dures in SLP 53.ARC.0013 Control of Non-
of internal audits will begin in mid January contracts clearly identify the product or conforming Product, section 6.2, or use/
to identify any soft spots in time to correct services required. Ref 53.ARC.0006 para- create your own that complies with the
them. graph 6.1.3. general requirements in section 6.1 of that
Audit Preparation Checklist: 15. Contractor performance Data is col- SLP.
1. Personnel are aware of the Quality lected, reviewed by the appropriate Re- 29. Quality records are maintained of 1)
Policy and know how they contribute to sponsible Manager, and is maintained as a Nonconformance Report ARC 758 or equiva-
meeting it. Ref 53.ARC.0000 section 2. Quality Record by Procurement. Ref lent and 2) Quality System Request for
Quality Policy. 53.ARC.0006 paragraph 6.3.10. Deviation/Waiver ARC 762 or equivalent
2. Quality management review meet- 16. Customer supplied products (CSP) 30. Your staff is aware of the Corrective
ings (if required by Directorate Work In- are properly controlled and personnel know Action System and its use. Appropriate root
struction) are properly documented. Ac- what to do if products are lost or damaged. cause analysis is accomplished when pro-
tions from meetings are tracked through Any specific handling of CSP needs to be cessing Corrective Action Requests (CAR).
completion. Ref 53.ARC.0001 paragraph addressed in the Customer Agreements. Ref 53.ARC.00014 paragraph 6.1.1
6.3.4. Ref 53.ARC.0007 paragraph 6.2.1. and 6.2.6 31. Objective evidence (including Qual-
3. Organization charts are current, com- 17. If CSP is lost or damaged, a survey ity Records as required) for all your closed
plete, and readily available. The responsibil- report NF 598 is completed and maintained CARs is easily accessible to demonstrate
ity and authority of personnel who manage, as a Quality Record. Ref 53.ARC.0007 para- corrective actions were implemented and
perform and verify work affecting product graph 6.2.6. effective.
quality is documented in your procedures. 18. Work processes that directly affect 32. For organizations that interact with
Ref 53.ARC.0001 paragraph 6.3.2. product quality are sufficiently documented. Customers, procedures are in place to so-
4. Annual budgets are developed and Any special processes are identified and licit and evaluate Customer feedback of
available. Funding covers all aspects of carried out by qualified personnel. Ref delivered products. Corrective Action Re-
work that affects product quality (e.g., nec- 53.ARC.0000 Quality Manual paragraph ports are generated based on Customer
essary staffing, inspections, calibrations, …) 4.9. complaints. Ref 53.ARC.00014 paragraph
Ref 53.ARC.0001 paragraph 6.3.5. 19. Equipment maintenance program 6.1.1
5. Customer agreements are devel- procedures and/or critical equipment main- 33. Your organization has performed
oped, approved, and amended per SLPs tenance procedures that could directly af- some review/analysis of your processes to
53.ARC.0003 Acceptance and Amendment fect product quality are under document determine whether or not preventive ac-
of Customer Agreements, 53.ARC.0009.2 control. Ref 53.ARC.0000 Quality Manual tion is warranted to eliminate future prod-
Management and Performance of Research, paragraph 4.9.1. uct nonconformances. Ref 53.ARC.0014
or 53.ARC.0009.4 Program and Project 20. Research plans are developed per paragraph 6.1.2.
Management. 53.ARC.0009.2, and program/project plans 34. Materials used to produce deliver-
6. Customer Agreements are signed and are developed per 53.ARC.0009.4. able products are properly handled and
retained as Quality records. Ref 53.ARC.0003 21. Inspection and testing procedures stored to prevent damage or loss prior to
paragraph 6.3. exist that cover incoming materials, in- use. Ref 53.ARC.0015 paragraph 6.1. and
7. Design plans are written for software process checks and final release of your 6.2.
and hardware product developments and product. Ref 53.ARC.0010. 35. Labs/shops with special handling
updated as the project evolves. Ref 22. Quality records are maintained for requirements such as electrostatic discharge
53.ARC.0004.1 and 4.2. urgently needed materials released before (ESD) mitigation have complete procedures
8. Records of design review and design verification. Ref 53.ARC.0010 paragraph and are following them.
verification are treated as Quality Records. 6.2.1. 36. Quality records are identified in a
9. Personnel are aware of their responsi- 23. Quality records are maintained of Quality Records Matrix or other controlled
bility to use current procedures and work the final inspection/test of product prior to procedures. Ref 53.ARC.0016 paragraph
instructions by checking the Master List at release to the Customer, and these records 6.1.
http://dqa.arc.nasa.gov/iso9000/. identify who authorized the release. Ref 37. Quality records and other objective
10. Procedures and work instructions 53.ARC.0010 paragraph 6.4.2. evidence are collected and filed as required
are shown correctly on the Master List. Ref 24. Systems are in place to identify the by your procedures. Make sure the records
53.ARC.0005 Appendix A status of inspected parts/products (tags, content is consistent with the description in
11. Your organization uses a docu- travelers, …). Ref 53.ARC.0012 the procedures. For example, meeting
mented procedure for controlling changes 25. Personnel are aware of and follow minutes must show that all required topics
to your procedures, work instructions and calibration requirements for equipment used continued on page 6
that were listed in the defining procedure Quality System procedures. Ref Ames has carefully developed and docu-
were discussed. 53.ARC.0018 paragraph 6.1.3. mented the policies and procedures that
38. Research organizations have com- 42. The Quality Records are maintained will support its operational objectives. In
plete files showing proposals, acceptance by the Responsible Manager: 1) Perfor- the past few months significant training
documentation, research results or summa- mance Plan (EPCS Form ARC 33), and 2) and auditing have been completed to en-
ries, and forms ARC 310 and NASA 1676. Other training records that are not in- sure understanding and implementation of
39. Training requirements for employ- cluded in the Employees Training History. those policies and procedures. Now we
ees are established using the Performance The Quality Records maintained by the need to focus on the above check list to
Plan (EPCS) and other customized spread- Human Resources Division are: 3) Position ensure Ames has a fully implemented qual-
sheets, forms, etc. as determined appropri- Description and 4) Employee Training His- ity management system, and can prove it.
ate by the responsible manager. Ref tory. Ref 53.ARC.0018 section 8.
53.ARC.0018 paragraph 6.1 43. Documented procedures are in place
BY RICK SERRANO
40. Employee position descriptions are to denote the type of service required to
correct. Ref 53.ARC.0018 paragraph 6.1.1. support delivered products, if called out in
41. Personnel are made aware and Customer Agreements. Ref 53.ARC.0019
trained when changes are made to local paragraph 6.3.
Ames Classifieds
Ads for the next issue should be sent to
2bd/1ba condo for sale, fireplace,924 sq.ft end
lowerlevel w/patio in 8-plexed one story bldg. Built 1985.
Beautiful w/trees/shrubs/pool and club house. Shopping
Transportation
'84 Corvette, black, 4 speed, 90K mls, great
astrogram@mail.arc.nasa.gov by the Monday follow- areas nearby. S. San Jose Makati Circle near IBM. One condition, garaged. $8,800. Call (650) 969-0420.
ing publication of the present issue and must be block to H101 and 85. Chuck Hanna (408) 927-7112 '87 Honda Prelude Si 5SP white ext/grey & black int.,
resubmitted for each issue. Ads must involve personal (selling for retiree Georgia Crenshaw.) PW, PS, PB, moonroof/sunroof, CD, runs and looks great.
needs or items; no commercial/third-party ads and will $4,200. Julie (510) 770-1251or macgirl@mac-addict.com
run on space-available basis only. First-time ads are Miscellaneous
’88 Nissan Sentra 4-door hatchback. Well maintained,
given priority. Ads must include home phone num- RAM: Four 16M, 60nS, 72pin SIMMs (total = new tires, A/C, luggage rack, 5spd, excellent gas mileage,
bers; however, Ames extensions will be accepted for 64Mbytes), $45. Call (408) 295-2160 just smogged and registered, 110K mls. $2,800 or B/O.
carpool and lost and found ads only. Yamaha Clavanova model CVP-10PE; exc cond.; full Call (650) 964-8201.
size keyboard; polished ebony; digital reverb. unit; MIDI; '88 Mazda RX-7 Convertible. Leather, BBS wheels,
Housing RAM music books, bench and much more. Call Dave at factory CD player, service records. Excellent condition.
(510) 471-3466 or e-mail at yobow1@yahoo.com (650) 966-1206 nights or (831) 648-1423 weekends.
Room available Feb. 1 in 3bd/2ba house in Mt
View, 6 blocks from Castro. Rent $735/mo + 1/3 IMATION LS-120 Superdisk 120MB parallel port '92 Colt, great commute/teen car (30+MPG), mech.
expenses. Close to Ames, H101/85/237. Share home w/ external disk drive; new, unopened box with two sound, very responsive pwr. & handling, plus extras (4
two prof. males, both 40+, and one small dog. Nice, additional 120MB disks. $110. Chris (650) 968-5465 or spkr. stereo cas., racks, side molding) new clutch & 5 spd.
safe location. Separate large office room for computers. email at: cdateo@mail.arc.nasa.gov trans. gd. cond., must sell, $2,995. Tony (831) 338-4551.
Prefer quiet, neat prof. person. Call (650) 969-5581or e- Wood burning fireplace insert--Fisher brand; glass
mail at: human_dynamics@mindspring.com. doors; ex. cond. Cost $800, make offer; Sears router w/ Vacation rental
Prof. female, w/cat, seeks to share townhouse in router table; bits & carrying case; used twice, ex. cond. Lake Tahoe-Squaw Valley Townhse, 3bd/2ba, View
Moffett/Middlefield area of Mt View. Must be clean, $100 or B/O; fax/modem--external 33.6 KbpsTelePort of slopes, close to lifts. Wkend $400, midwk $150 night.
responsible N/S. Townhouse has master bd/ba w/priv model by Global Village for Mac; Internet ed; power Includes linens, firewd, cleaning service. Call (650) 968-
patio; W/D; storage; rose garden; safe, quiet supply, serial cable & phone line included, used 2 mos, 4155,or email: DBMcKellar@aol.com
neighborhood. $650 + 1/2 util. Call (650) 969-7009. like new in box. $75 or B/O. Dave (510) 471-3466 or
e-mail at: yobow1@yahoo.com Carpool
Sunnyvale (Homestead/Hollenbeck) - Two bdrm Need ride home from NASA to San Mateo. I leave at
apartment in 4-Plex, Avail. 2/15 (poss. early move-in); External fax/modem, U.S. Robotics Sportster 33.6 4:30 p.m. I pay three dollars a ride. You get to use the
New carpet/paint/appliances; 1-block to shopping, 15 Kbps, upgradable to X2 standard (56Kbps). Never been commute lane if you car pool. My name is Maria Triarsi,
min. from Ames, $1,220 mo + dep. Call (408) 738-1447. used. $45. Gene (408) 245-8789. located at Bldg 262, ext. 4-4394.
Furnished room for rent in Los Gatos: $750. Tent, 6-person, outside frame, exc. cond, spacious,
Responsible professional (N/S, no drugs/drinking, healthy w/3 screen windows & door/front entry canopy & canvas Lost & Found
lifestyle) for nicely furnished townhouse on a hill, security ground tarp, $75. Will deliver Call (707) 546-0898 or Moffett Field Lost and Found may be reached via ext.
gate, pools, tennis courts. Own bath, laundry and email at: mascy@jps.net 4-5416 at any time. Residents and employees at Ames
kitchen priviliges, garage. Room has twin bed, chest of may also use Internet browser at: http://ccf.arc.nasa.gov/
Free to good home. Black, female, corgi-cocker codejp/pages/lostFound.html to view a list of found
drawers, computer table, desk, phone hookup, cable. spaniel mix. Spayed, current shots, house trained, about
Valerie (408) 379-7000 days or (408) 374-1046 eves. property and obtain specific instructions for reporting lost
9 years old. Sandy (408) 927-7586. or found property and how to recover found property.
For rent: 4 Plex, Southwest Mtn. View (near El Wanted: Softride road bike @ 50cm. Call (408) 390- You may also contact Moffett Field Security Police
Camino & Hwy 85) 2bd/1ba. Bright upstairs unit. AEK. 0427. Investigations Section at ext. 4-1359 or email at:
Enclosed garage & second parking space. Priv. storage mfine@mail.arc.nas.gov.
closet. Central laundry rm. No pets. No smoking. One Iomega zip drive--external. SCSI w/parallel port
year lease: $1,200/mo; $1,300 dep. Call (650) 948-7542. adaptor card for use w/either Mac or PC. All original
documentation, software and cables as well as Astrogram deadlines
Room for rent. Share 4bd/2ba home in N. San Jose powerbook adaptor and padded nylon case. $300 value All Ames employees are invited to sub-
Berryessa area. 12 mls. to Ames. Respons. NS Pref. for $100. Call (408) 390-0427.
$450/mo + utils. Avail. Feb 1. Kevin (408) 259-7684. mit articles relating to Ames projects and
Stereo System, 480 watt Kenwood receiver, 5 cd activities for publication in the Astrogram.
Wanted: Clean, 1 bd/1ba apartment in/near Mt changer, and equalizer. 3-way speakers (2) with 12"
View for a Mon-Fri commuter. Mike (650) 404-4861. woofers + 60 watt powered subwoofer. 5 months old &
When submitting stories or ads for publi-
Roommate wanted (male preferred) to share 2bd/2 barely used. $700 or B/O. Call (408) 257-3175. cation, submit your material, along with
ba condo in South Fremont (near Milpitas, H237, 680, ‘89-’98 Holiday Barbies (all caucasian) NRFB. ‘89 &
any questions, in MS word by e-mail to
880). W/D, D/W, large deck, vaulted ceilings, ‘90 in gd cond all other in exc cond. $1,000 for all or: astrogram@mail.arc.nasa.gov on or be-
completely furnished (except for the bdrm--plan to rent ‘89/225, ‘90/195, ‘91/240, ‘92/170, ‘93/150, ‘94/175, fore the deadline.
out), gated complex w/pool and jacuzzi. $500/mo + ‘95/80, ‘96/60, ‘97/100, ‘98/40. Call (510) 785-7223.
utils. Julie (510) 770-1251 (hm) or macgirl@mac- DEADLINE PUBLICATION
addict.com.1. Kevin (408) 259-7684. Lv msg. Snowboard boots, men's size 9. Virtually new. MON, FEB 1 FRI, FEB 12
"Custom" brand. $50,firm. Call (650) 941-3396 or email
Santa Clara duplex, 2bd/1ba, backyard, 1 car ga, at: walatka@wildhorses.com MON, FEB 15 FRI, FEB 26
laundry rm, storage rm. Available Mar 1. $1,400. Call MON, MAR 1 FRI, MAR 12
(650) 814-8666. Sony 19 in. TV; Sony Dolby ProLogic receiver. Orig.
remotes, docs. $125 pkg./$75 ea. Jeff (650) 324-1967.
Astrogram
THE AMES
FIRST CLASS MAIL
POSTAGE & FEES PAID
NASA
National Aeronautics and Permit No. G-27
Space Administration
Official Business
Penalty for Private Use, $300
PLEASE RECYCLE
Printed on recycled and recyclable paper with vegetable-based ink.