Disk Fault CX and CX3 Series

Navisphere Manager indicates a Disk fault.

In Navisphere Manager, you can find the source of an alarm using either method as follows: 1 2 Right-click the storage system with the fault indication and select Faults. The Fault Status Report identifies the type of fault and identifies the faulted device. Note the fault and the device with the fault; you will use this information to locate the faulted device in the storage system and you will verify that the devices fault LED is lit (amber). or 1 2 3 4 Find the storage system with the alarm indication and click it with the left mouse button to expand it. Select and expand the icons that indicate an alarm until you reach the device that is the source of the alarm. Right-click the device and select Properties. The Fault Status Report identifies the type of fault and identifies the faulted device. Note the fault and the device with the fault; you will use this information to locate the faulted device in the storage system and you will verify that the devices fault LED is lit (amber).

The following can cause a disk fault: - disk module is not properly seated - incorrect type of disk module - defective disk module

Remove the front bezel and check for an amber LED on the disk module that Navisphere Manager indicates has a fault.

NOTE: The error messages might include: - Enclosure contains illegal combination of drive types - Enclosure type does not match RAID Group type

Is a single disk faulted or are multiple (2+) disks faulted?

Multiple Disks Faulted

Contact your service provider.

Single Disk Faulted

Is the Fault LED lit (amber) on the disk module that Navisphere Manager indicates has a fault?

No

Check all LEDs for a fault indication on another device.

Yes

If other faults exist, attempt to solve them as described in the applicable troubleshooting trees.

Disk Fault CX and CX3 Series (continued)

Verify that the correct type of disk is installed.

Is the correct type of disk module installed?

No

Contact your service provider to obtain the correct disk.

Yes You may need to replace the disk module. To determine if you need to replace the disk module, you will need to download and run the Disk Replacement Utility (DRU) as described below. If you need to replace a disk module, you will use the DRU to assist in installing the replacement disk module. The DRU contains checks and steps to help you troubleshoot, obtain, replace, and return disk modules. Proceed as follows to test the disk modules and, if needed, to replace a disk module: 1. Download the latest version of the DRU from the EMC support website: http://Powerlink.EMC.com 2. Install the DRU as instructed. 3. Run the DRU to determine if a disk module needs to be replaced.

Does the DRU indicate that the disk needs to be replaced?

No

Contact your service provider.

Yes

Do you have a spare disk to install?

No

Contact your service provider to obtain a replacement disk.

Yes Install the replacement disk module as follows: 1. Run the DRU. 2. Replace the defective disk module as instructed by the DRU. 3. Run the DRU again to verify that the problem is solved. NOTE: Replacing a defective disk module with a working disk module automatically clears any related chassis alarm indications and the Navisphere Manager error indications.

Done

Yes

Is the problem solved?

No

Contact your service provider.