Alicia L. Zeigler, Columbia, SC 29209 Phone: 803-728-1290 Email: alennazeigler@gmail.

com
OBJECTIVE and QUALIFICATIONS: To pursue a career in a position that offers a stimulating and challenging environment, capable of putting my diverse and unique employment history to productive and profitable use. My experience has allowed me the opportunity to improve on and master the skills that I have attained from educational facilities and previous employers alike. *Management-I posses a solid background in planning and executing problem solving strategies. I am a hands-on manager with highly developed negotiating and sales skill. I am equally strong in creating and staying under budgets. *Team Builder- I am a decisive team leader /player with extensive experience in recruiting and training teams. I have created several strong teams of employees who will continue to improve and excel in their overall work performance. *Communication- Ive proven to be a persuasive communicator, with well-developed presentation and closing skills. I consider myself very outgoing, and able to develop productive relationships with colleagues, customers, and staff at all levels of employment. EMPLOYMENT: 2008 Present Agency Director, FFS Model and Talent Agency (Salary + Commission) Since becoming Agency Director for FFS Model and Talent Agency, it has grown to a roster of over 80 models and actors and has been hired by the likes of CBS College Sports, Touch Stone Pictures, Army Wives, Homeland, Tyler Perry Studios, Vampire Diaries, Elite Marketing, Artemis, Little Red Wagon, Budweiser, and many others. Under my direction, along with our amazing team of instructors, FFS has been voted best in Columbia 2010 and 2011. FFS has increased the fashion and talent scene in Columbia SC immensely by helping to establish sister organizations such as: The Columbia Fashion Alliance, Wink Magazine and Columbia Style Week. My duties at FFS include: talent scouting, booking assignments, negotiating rates with clients, contract reviews, marketing talent to potential clients, training and development of talent and staff, scheduling workshops and shoots for talent, bookkeeping, employee/talent retention, organizing large productions, hosting casting calls, establishing and maintaining our social media presence and more. I have instructed talent in the following areas: runway coaching, acting, public speaking, self esteem, hair/makeup/skin care, wardrobe styling, auditioning skills, etc. This experience has been very rewarding. While many of my responsibilities are the same each day, new situations, clients, talent, and assignments keep our environment fresh and exciting and require me to be able to adapt to an ever changing industry. 2007 2009 Guest Services Representative and Night Auditor, Sleep Inn and Comfort Inn and Suites Choice Hotels (Hourly) As a Night Manager for both hotels, my duties are centered around excellent customer service skills including but not limited to: diffusing and rectifying negative situations and complaints, checking guests in and out of their rooms, and negotiating the best rates for the hotel and the guests, establishing relationships with corporations and offering them our services for their company events and staff. My responsibilities also include running end of day reports and going over the days reports and checking for any errors or mistakes that may have been made in the way of money, credit cards, reservations, cancellations, credit card authorizations, answering phones, creating biweekly schedule, etc. No longer on a regular schedule, I remain on staff as standby personnel, assisting management when current staff members call out due to emergencies, illness, and during vacations and holidays at both hotels. (REFERENCE LETTER AVAILABLE UPON REQUEST) 2007-2009 Medical Billing Specialist, Amcol Systems Inc. (Hourly + Commission) My present position required an extensive training period. Here I handle medical insurance filing, medical billing, setting up payment arrangements for patients, attorney patient relations (as well as charity assistance for patients who cannot pay their medical bills) via an automatic dialer system that calls each patient/answers incoming calls from patients, and automatically pulls up their accounts for me to assist them. I not only have access to the medical billing portion of each patients account, but I am also able to log directly into each hospitals patient records department and pull up electronic versions of each patients chart from each visit and review and check each patients account with them for accuracy and errors. I began working in the call center 40+ hours per week and have since been approved to work from home 15+ hours per week in the evenings returning customer care emails.

2007 Nutritional Counselor/ Assistant Manager, LA Weight Loss (Hourly + Commission) At LAWL, I started as a part time counselor, and quickly moved up to full time assistant manager. Each day I performed daily counseling sessions, appointment setting, created weekly product sales, pushed bulk product purchases, answered phones, weekly care calls to clients, created meal plans and opened and closed the center. I worked daily at two different centers on opposite sides of town to assist in re-staffing both centers. Palm Coast Management ended up closing our Forest Drive location as they cut down to 1 location per city. Reference letter is available upon request. Sadly, the Forest Drive location closed the same year which is the explanation for my separation. (REFERENCE LETTER AVAILABLE UPON REQUEST)

2005-2007 Asst. Manager/Trainer/Sales Consultant, Ladies Choice Fitness Center (Hourly + Commission) As the ASM, I was responsible for setting 8 appointments to sell per day. I am also to meet a monthly quota of 10,000 per month gross, 1/3 of which should be cash. I assured this by putting out at least (2) lead boxes producing potential members, calling new members within their first 30 days of enrollment to ask about referrals, and setting up corporate accounts with local businesses that were interested in cross promoting. As a personal trainer, I serviced members by designing an individual workout based on their age and weight and medical information. I then train them on the proper use of the equipment. I also performed weight and body measurements to help chart each members progress. (REFERENCE LETTER AND SALES RECORDS AVAILABLE UPON REQUEST) 2005 Assistant Manager, River Tracks Caf Inc. DBA Little River Brewing Co (Salary + Bonuses) As the ASM, it was my responsibility to open and close the restaurant, and in between handle a multitude of situations throughout my shift and beyond. I hired, trained, and retained employees: including the wait staff, and bartenders. I also maintained low labor costs, by balancing labor vs. sales vs. profits on an hourly and weekly basis. Additional responsibilities included ordering and taking inventory of food and bar stock on a consistent basis. I completed bank deposits, booked bands, and live entertainment, and introduced specialty nights at the bar. (REFERENCE LETTER AVAILABLE UPON REQUEST) 2004 Asst. Manager/ Nutritional & Behavioral Counselor, Healthy Weigh Inc. (Salary + Commission) My position as a counselor kept me pretty busy seeing 5 -15 clients per day, in addition to those who had emergency periods of weakness and stopped by for some unscheduled encouragement. These client visits included a counseling session, reviewing their food diaries together, meal planning, weigh- ins, and body testing. I answered phones, filed client information, and recruited new customers. I accomplished the latter by going out into the field on my own time, and setting up accounts with local businesses who wanted to offer weight management services as a benefit to their staff. I was personally responsible for generating between 500-5000 dollars monthly in center revenue. I performed opening and closing duties as well as end of day sales totals, profits, and (daily, weekly, and monthly) sales projections. Phone and mail correspondence were imperative to collect past due balances, as well as getting former clients excited about returning. My separation for Healthy Weigh was on great terms, and was due to opportunities for advancement and increased income offered to me by River Tracks Caf DBA Little River Brewing Company. (REFERENCE LETTER AND SALES RECORDS AVAILABLE UPON REQUEST) Education: Midlands Technical College Columbia, SC Currently enrolled in online classes, Major Business Management 2003-2005 Piedmont Technical College Laurens, SC Completed levels I and II of Microsoft Office Certification classes Completed course in Photography 3/2005 Healthy Weigh Inc. Laurens, SC Completed certification with corporate Dietician to become a Nutritionist 2010 -Present Community/Church Involvement: 2003-2004-Pollworker for US Presidential and Local Elections 2004-Volunteer for Walk a Friend Program at local animal shelter 2006- Usher Board worker, Fall Fitness Festival Co-Coordinator. 2007- Assistant to Church Secretary, Adjutant to Church Mother, Breast Cancer Walk for Life Team Captain. 2008-Church Choir, State Bible Portrayal Representative, Usher Board, Adjutant to First Lady, Phone Bank and Support volunteer for local Campaign Headquarters for US Presidential Election. 2009-Teen Council Board Member, Organized fundraising events for Harvest Hope Food Bank and Sister Care of Columbia 2010- Headed UMCOR Haiti Relief Project at Ecclesia COGIC, Judged sorority pageant at University of South Carolina, Board Member: The Columbia Fashion Alliance 2011- Organized fundraising fashion show for The Food Boutique - a local food pantry, organized fundraising fashion show and clothing drive for Sistercare of Columbia, Charm and Etiquette/Guest Speaker for Benedict College sorority, Fashion Writing Speaker at Airport High School. Interests/Hobbies: My interests include: philanthropy, photography, jewelry making, writing/blogging, sewing, public speaking, organizing activities/events for friends, family or church, and meeting new people. Skills:

Types 50 WPM, website development, graphic design, social media management, promotional

campaigns, event planning, drafting press releases and other departmental forms, conflict resolution, payment negotiation, client/employee recruitment/training/retention, working efficiently with minimal to no supervision, employee training and management.
Minimum Salary Requirements: Hourly/Salary + Commission: Part Time: $12,500 Base Pay Full Time: $25,000 Base Pay Bonus structure, 401K, Health Insurance, Vacation/Sick Days and Pay negotiable based on the nature of the job. Availability: Flexible REFERENCE LETTERS AND SALES SHEETS FROM PREVIOUS EMPLOYERS AVAILABLE UPON REQUEST