Every house like your room or commercial place like office, shops, hotels, hospital, etc need to be keep

and tidy and thats why housekeeping comes in. housekeeping in simple word means keep house or commercial place on daily or long term after its cleanliness, tidiness, and upkeep. When we keep our house clean and tidy, we also feel comfort and beautiful. In other words, we may also say that housekeeping is a process of keeping a place clean, beautiful so that is look and feels comfort. Housekeeping is very important because all people like clean, tidy because all of them can make happy and relaxed. We must be understand how to important good housekeeping for our house or in commercial place, the housekeeping services are done by a team of specialized people based on different areas. But in this article I just focus discuss in commercial place. There are some areas related with housekeeping such as: 1. Room and corridors like ceiling and wall paint, wallpaper, AC or fans, electrical switches and sockets, windows, doors, glass panel, bed, carpets, locks and keys. 2. Toilet like water closet, geysers, water supply, electrical sockets and switches, supply of towels, toilet paper, soap, shampoo, etc. 3. Linen like table napkin and table cloth, bed sheets, bed cover, blankets, etc. 4. Furniture and furnishings like furniture, curtains, table lamp, tube lights, bulbs, sofas, dining table and chairs, etc. 5. Gardens like plant, pots, grass, flowers, trees, etc. 6. Public areas like corridors, lobby, seminar room, waiting halls, recreation room, parking area, clubs, swimming pools, offices, etc. In most commercial area, the responsible for housekeeping is assigned to a person called a housekeeper. They are responsible for clean and maintenance of the place. Related on the size and type of organization, there may or may not be a separate in various aspects of housekeeping. These groups of people build housekeeping department to help and make use

of certain agencies which specialize in such kind of work. First is Housekeeper means that they directly control all the personal as well as all aspect of housekeeping. They are responsible for the cleanliness, pleasantness, and splendor of the place. Second is Assistant Housekeeper means that they is responsible for all aspect similar with housekeeper and maybe more than one assistant housekeeper to work in different place. Third is Control Desk Supervisor mean that this person communicates with staff and coordinates with various departments of the organization. They become the centre point of all message, complaint, etc and also keep records of what work has assigned to whom and maintenance the general follow up the same. Fifth is Linen Storekeeper means that they are responsible for storage, issue, cleanliness and maintenance of linen. Sixth is Floor Supervisor means that they are responsible for the cleanliness and maintenance of the floor which includes rooms, corridors, rest rooms, stair case, etc and for jobs like changing or repairing lights, switches, etc. Seventh is Public Area Supervisor means that they responsible for cleanliness and maintenance of waiting halls, lobby and conference or meeting room, recreation room, parking area, clubs and offices and the last is Horticulturist means that they are responsible for all the floral and plant decoration as well as the upkeep or garden in the premises. Beside that for the people who is work in housekeeping areas, should be: a. Be fresh and clean, not half asleep in appearance while reporting on duty.

b. Have their hair neatly cut and tied properly, fresh and sweet smelling. c. Have clean nails

d. Simple dress, clean and neat (well ironed clothes) e. f. g. Avoid rings or other jewel Use light makeup (for women) Use footwear that is light, without heels and noiseless

h. Be health and not suffer from any skin disease, cold, etc i. Avoid bad habit like nail biting, nose picking, leg shaking, sitting on work table, spitting, chewing pan, smoking, etc j. Take a bath everyday or bathe daily Moreover in housekeeping area, hospitality is very important when we have to meet with guest. We should know some basic rules for greeting and introducing something. Here is expression when greeting or meet with possible answers, example
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Formal Greeting: Arriving Good morning / afternoon / evening. Hello Mr. John. How are you? Good day Sir / Madam

Informal Greeting: Arriving Hi / Hello How are you, gals? Whats up? How are you doing?

Note: How are you or Whats up does not necessary need a response and if you want to respond it, these phrase are generally expected: very well, thank you and you? (Formal) or fine / great (informal).

Formal Greetings: Departing It was a pleasure seeing you Goodbye Good night (after 8 p.m)

Informal Greeting: Departing Bye See you later See you

Or doing chit chatting (small talk) with someone. Chit chatting is a natural and very common form of communication between strangers and make easy to continue our conversation. Catch the common or interest topic but dont ask the personal question like are you married, how much money do you make, what is your religion or political affiliation? because its impolite. Example: Staff : Is this your first trip to Bali? Guest : (respond) Staff : Are you enjoying your stay so far? Guest : (respond) Staff : What country are you from? Guest : (respond) Staff : Have you been to any interesting places since you arrived? (if the guest has a camera) Guest : (respond)

For the people who want to work in Housekeeping areas should be known about Housekeeping Terminology. There are some terminologies related with housekeeping should be learned: 1. Arrival means that time of day guest check in. arrival divided into 2, first is early arrival means that arrival early in day and last is late arrival means that late in day. 2. Block means that a room that is being held for a certain guest on a certain day. Its time work when work begins and all housekeeping. 3. Crib means that a baby bed.

4. Day Use Room means that a guest room that is used during the day but not overnight. 5. DND (Do Not Disturb) means that indicating the guest doesnt want their room to be entered or disturb them. 6. Double Locked means that guest room door is bolted from the outside and cannot be opened with a key. Before knocking on any guest room door. Housekeeping staff must first test the door which indicated if the door is double locked or do not knock on double locked doors. 7. Due out means that the day when a room is expected to be vacated or a room that is expected to be vacated on that day. 8. Evening Room Check means that the room status is determined entered on the section slip. 9. Forecast means that daily, weekly, monthly forecast of number of rooms to be occupied. 10. Log Book means that a record in the Housekeeping Office in which all calls, request, and other important information are recorded by the Housekeeping Clerk. There are 3 points of Log Book such as: Guest Request Items Log Book, Daily Linen Discard Log Book, Lost & Found Log Book. 11. No Show Guest means that a guest who doesnt arrival when accommodation is reserved. 12. Over Room means that room that was assigned for service but not done or room not assigned for service in the morning and to be done by evening Room Attendant. 13. Permanent Room means that room occupied by guest living in hotel on a permanent basis or a guest room used as an office by an outside guest.

14. Permanent Section means that a section assigned to a specific Room Attendant that is serviced by that Room Attendant whenever they are in duty. 15. Re check / HSKP Physical Check means that rooms that show as a discrepancy between the Report and the Front Desk status. These rooms are physical re-checked by Housekeeping. 16. Rollaway Bed means that a vertically stored bed on wheels. Room change when a guest moves from one room to another room. 17. Runner means that an employee who delivers items to guest rooms and guest floors. This employee carries a pager so that they can be contacted in any times. 18. Section means that a group of rooms on one floor which equals one Room Attendants room quota. 19. Section Slip means that a form prepared daily for each of the room attendants which indicated the room status on their section. 20. Shift means that number of hours worked by a member of staff in one day. 21. Skip means that refers to a guest who has left without paying the bill. 22. Spotting means that word use to describe removal of stains on a limited surface. 23. Stay Over means an occupied room that will not be checking out that day. 24. Suite means that accommodation consisting of one or two bedrooms and a connecting sitting room. 25. Supply Requisitioning means that process of requesting from purchasing a quantity of supplies need. Usually done weekly. 26. Travelling means that a situation that occurs when a room attendant must go to more than one floor to make rooms to completed assigned room quota. 27. Turn Down Service means that evening guest room service performed by the evening room attendant. 28. VIP is symbol to indicate a very important person who has been designated by management to receive special service. 29. Walk In means that guest requesting accommodation at the Front Desk without having made a reservation. 30. Work Order means that a form which is filled out for all maintenance request to be done by Engineering Department.

31. Work Slip means that a daily record of each room attendants work. It is completed by the Room Attendant. Room Status Terminologies like:
a) OCC (Occupied) means that a guest room in which a guest or the guest s belongings are present. b) VAC (Vacant) means that a guest room that is ready to be sold to a new guest. c) MU (Made Up) means that a guest room which need to be cleaned, including beds to be made. d) C/O (Check Out) means that a guest room that requires to be cleaned before its ready for new guest. e) SO (Sleep Out) means that refers to a guest room that is occupied but not slept in. f) OOO (Out of Order) means that guest room this not saleable. g) RS to indicate refuse service by a guest.

References
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