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00 What's New
Software version: 9.00 / July 2010 This file provides information about new features and enhancements to HP Business Service Management 9.00.
Align OS and databases support matrix cross BSM components Create unified High Availability solution Cloud Ready and Virtualization support - VMware and HyperV
The Relationship between the Run-time Service Model and the UCMDB
Both the Run-time Service Model and the Universal CMDB leverage the same core technology foundation. The BSM Run-time Service model extends this technology foundation and embeds it as an operational repository within the BSM platform where it provides near real-time discovery and update capabilities to ensure the "currency" of the service model. The Universal CMDB acts as the heart of the HP CMS solution where it functions as an integrated CMDB supporting configuration management. Configuration management processes are typically focused on change and configuration management use cases such as change impact analysis, compliance, configuration reporting etc. Historically CMDBs provide service maps with infrastructure configurations and dependencies that are typically created and updated at scheduled discovery intervals (daily, weekly, after a change window etc.) The primary vehicle expected to be used to populate the Universal CMDB continues to be HP DFM.
New Features
The capability to now track the business impact score for a particular event is now included. Business priority is calculated for each incoming event and helps to prioritize the events. Results are featured on the event console in the context of the event. Operations Orchestration integration is now included - automation, run books that can run manually on event, can be defined on event type and not only CI type. 3rd party integration via Integration Adapter, North bound and south bound integration capabilities allows for a more robust implementation of HP Software's Closed Loop Incident Process solution (CLIP). North bound integration adaptor is used to integrate with Service Manager, third party incident management systems, and notification systems. South Bound integrations allow 3rd party solutions like MS SCOM to deliver information to the BSM centralized event system.
Pipeline correlation of events in addition to Topology Based Event Correlation (TBEC), additional event correlation and enrichment capabilities. Event Management sub-system now included in base BSM server. In previous OMi releases, all events would have to be processed by an HPOM server then routed to the OMi consolidation view. Now the BSM-OMi server itself and process events. However, for configuration of agents, an HPOM server is still required as an administration console.
MyBSM
The new generation MyBSM is based on a new underlying technology that offers comprehensive customization capabilities based on Web 2.0 (known in BSM as UI Mashup). BSM 9.00 comes with a variety of out-of-the-box views, based on common needs of specific IT personas. MyBSM adds the ability to creates customized pages and extends the component gallery to launch any URL-based portlet.
New Features
UI mashup technology based on lightweight HTML-based framework Customizable portal with ability to save user/role-specific views Context sharing across customizable dashboards Page and component gallery URL component builder - launch any URL based component and pass information along with parameters Simplified back-end wiring supports any URL-based presentation
Service Health
The Service Health application is also based on the UI mashup technology, thus it also offers extensive customization options (as described above). The Service Health application offers out-of-the-box pages that include all the necessary information to track the health of business applications with end user and system perspectives.
New Features
Service Health administration usability enhancements Local Impact Views, which offer a new capability to build views whose status calculation rules impact only themselves rather than the global model calculation logic. This new capability enables the following use cases: Building "what you see is what you get" views. Meaning only CIs that are included in the view will impact its calculation scope Defining a customized calculation logic that will not affect other views in BSM Generic solution to calculate breakdowns CIs (e.g., transaction by location) Business Impact information (for Business Service, Business Process, and Service Level Agreements) More control over the propagation of KPIs with new propagation manager in KPI Assignments
New combined reports provide higher level business and application based reports combining data from both products, enabling a `bird's eye view' of the current and recent health of applications or locations from an end user perspective. BSM Citizenship and leveraging new platform capabilities Both End User Management applications leverage the new common location model provided by the BSM Platform which includes the ability to have both geographical and logical models. This central location model consolidates and simplifies configuration of both locations and the ability to set locations offsets for easier threshold management. By leveraging this new location model the End User Management applications introduce the new capability to set thresholds and alerts by locations for the same transactions. HP Business Process Monitor and HP Real User Monitor products leverage and populate the new Health Indicators for use in the new Service Health dashboard allowing for better granularity of underlying issues and improved visibility of measurements from multiple monitoring domains on the same applications and transactions. Both End User Management applications leverage the new common Downtime service from the platform, allowing the suppression of alerts or visualization in report of managed/planned downtimes, thereby reducing the number of false alerts. End User Management reports can be utilized in the new MyBTO dashboard. Enabling users or administrators the ability to create rich personalized views. New Licensing key management and visibility, improving the ability to understand license compliance.
End User Groups configuration has been enhanced to allow the definition of an End User Group by a user name in addition to the IP Range Enhanced Reporting As highlighted earlier, where applicable reports have been enhance to combine both Real User Monitor and Business Process Monitor data, and new higher level business and application reports(including location based reports) have been introduced The workflow of reports is improved leading to faster problem isolation The Session replay capability has been re-written to provide an improved and more realistic representation of web-pages views in the replay The infrastructure report has been enhanced to provide better visibility into the performance of the host and software elements that are supporting the applications and transactions New RUM reports include Triage report, Raw data report and Metric correlation
Transaction Management
New Transaction Management Application Display business transactions that are monitored by TransactionVision, Diagnostics, RUM, and BPM Consolidate data of transactions that are being monitored by more than one product Provide drilldown to topology view, TransactionVision reports, and Diagnostics and RUM reports New Administration UI Integrated into the BSM platform admin pages Simplified configuration with configuration wizards for servlets base transaction, BPM based transactions, RUM based transaction definition, and Diagnostics based transactions All XML and property configuration files are now stored in the DB and are editable through the UI
TransactionVision
Scalability enhancements Multiple analyzer are supported on a single host Processing server processes can be distributed Data partitioning support Data Collection Filters now support filtering of events based on user data content Agent improvements Java agent can be configured to collects events from any Java appserver C API to enable monitoring of none java/.net application Redesigned WMQ-CICS Agent to be largely asynchronous and much more efficient Single WMQ-CICS Agent now capable of handling multiple CICS regions Single CICS Agent now capable of handling multiple CICS regions Added ability to filter out events based on user data content
Business Service Management integration TransactionVision populates MQ and JMS CIs within the Run-time Service Model Improved population of HI/KPI BDM model alignment
Diagnostics
Business Transactions Diagnostics can now automatically detect and report on "Business Transactions", identifying cross VM dependencies and reporting the time taken along the different paths of the transaction and showing the topology in the UI Business Transactions can be defined manually, or discovered automatically The Business Transactions can be viewed in either the BSM UI or the Diagnostics UI as a topology or in a table view. In addition, users will be able to see server request topologies in Diagnostics Business Service Management integration Diagnostics populates software and infrastructure CIs within the Runtime Service Model. CIs includes: Business Transactions, Application Servers, J2EE Applications, .NET Applications, Hosts, DB, SAP Servers, and more. It will also populate the dependencies between these items Diagnostics also populates dependencies between two Applications and between Services Diagnostics sends status events to populate Health Indicators (HIs) inside of the BSM Dashboard for any probe level metric BDM model alignment The UI has been enhanced to add a number of important usability improvements Switchable Views - User can create a probe view that can be used with different probe instances (similar to Probe Summary) Chart Groups User can create a dashboard view composed of charts of metric from different entities such as Probes, SRs, and Hosts. User can create groups of charts and give each group a title In any entity screen, Probe, SR, Hosts, etc, user will be able to group the charts either by metric or by entity. .NET agent enhancements Scalability improvements - The .NET agent will now scale more with the Diagnostics server as we now offload a lot of the processing from the server to the agent system User can monitor asynchronous .NET applications; Sending and receiving messages using MSMQ .NET - WCF features match those of other protocols .NET - Diagnostics .NET agent will provide collection data to the server (LWMD) .NET agent collects more metrics OTB and the user can easily add new metrics on demand
.NET - Customers can use the .NET probe with a CLR 4.0 .NET environment .NET Method parameters can be captured .All parameters are captured on exception Java Agent enhancements Java agent correlation across multiple threads Cross VM implementation can now be configured through instrumentation points to support any protocol CORBA Cross MV Tracing New and improve memory leak detection User can see Server Request topology and Business Transaction flow from a .NET probe to a Java probe based on an HTTP call (and back) User can use Diagnostics in a large deployment Show # of probes per probe group and # of probes per mediator. (Capacity View) User can see only the probes of interest in the Diagnostics UI screens. (System Health) Other misc enhancements: New admin health view and capacity view to support deployments with large number of agents (thousands) User can select probe metrics to be included in the LR, PC offline analysis file Context Sensitive Help in UI SQL Statements by Probe User can export data from a Diagnostics view into a CSV file
License management integrated with BSM licensing services, providing improved visibility into license compliance.
Systems Management
SiteScope 11.0
New and improved integration with Operation Manager Operations agent bundled with SiteScope installer Streamlined user interface for setting up and configuring SiteScope > HPOM event integration Agentless data available and aligned for graphing in OVPM alongside agent-based data BSM 9.00 integrations Custom topology reporting More effective views in BSM Service Health based on Health Indicators Centralized Downtime management Direct integration with OMi Support for new technologies Microsoft Hyper-V, Amazon CloudWatch, Windows 2008 R2, WebLogic 11g, MSSQL 2008 R2, Exchange 2010, IIS 7, Apache HTTP Server 2.2 IPv6 for most monitor types Dynamic topology reporting for VMware environments Infrastructure Public Automation API to address the needs of today's dynamic environments New robust architecture for SiteScope Failover based on shared storage New licensing mechanism with support for node locking and OS Instance based licensing UI performance improvements A variety of minor enhancements and bug fixes For additional new features, see the SiteScope release notes.
SiteScope alignment: Content Packs also work with SiteScope and NNMi. BDM data model support: Content Packs and corresponding SPIs support BTO Data Model 1.1. This enables reconciliation of CIs discovered by DFM and SPIs. Operations Orchestration flows: Users can invoke OO flows from the context of an event. This will help the user to diagnose and understand more about the problem that has occurred, which would help them to narrow down on the root cause. Improved mapping of events to CIs for better impact analysis.
Network Management
HP Network Node Manager i and HP Network Node Manager iSPIs (not included on the BSM 9.00 media)
Network topology from NNMi is synchronized with the Run-time Service Model (RtSM) The HP NNMi-HP BSM Topology integration populates the BSM RtSM with the NNMi topology, including devices, their attributes, and relationships with RtSM objects from other sources. Event forwarding to OMi NNMi and NNM iSPI incidents and traps are forwarded to OMi Incidents are dampened by NNMi before they are forwarded to OMi In the case where OMi is unavailable, the events are buffered and retransmitted to OMi NNMi may customize suppression and enrichment of events before forwarding to OMi Uni-directional synchronization from NNMi to OMi on event state changes, e.g., Event Close Contextual cross-launch between NNMi views and the OMi console Network topology, fault and performance views are available within the BSM UI Global Network Management provides a consolidation point for all network management tasks across multiple, geographically dispersed NNMi Regional Managers. Discovery and monitoring of IPv6 Networks VMWare ESX virtual machines and their operation with the physical network infrastructure Network cards, ports including FRUs and card redundancy groups Customizable correlation and enrichment of network events in the context of network topology Real time graphing and browsing of SNMP MIB objects Export of NNMi maps and extended information to Visio for documentation and planning tasks Discovery and Monitoring of IPSLA and Disman tests providing key end-to-end performance metrics across the network infrastructure Monitoring and visualization of application traffic flows (Netflow and SFlow) across the network topology Extended performance reporting for NNMi advanced services iSPIs, including IP Telephony, MPLS and IP Multicast environments
Legal Notices
Copyright 2010 Hewlett-Packard Development Company, L.P. Confidential computer software. Valid license from HP required for possession, use or copying. Consistent with FAR 12.211 and 12.212, Commercial Computer Software, Computer Software Documentation, and Technical Data for Commercial Items are licensed to the U.S. Government under vendor's standard commercial license. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. The information contained herein is subject to change without notice. For information about third-party license agreements, see the Third_Party_Agreements directory on the product installation media. For information about open source license agreements, see the Open_Source_Agreements directory on the product installation media.
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Acknowledgements
This product includes software developed by the Apache Software Foundation (http://www.apache.org/). This product includes software developed by the JDOM Project (http://www.jdom.org/). This product includes software developed by the MX4J project (http://mx4j.sourceforge.net). If you have any comments or suggestions regarding this document, please send them by email to SW-Doc@hp.com.