Notes for REGULAR template

Yellow fields are for data entry. Do not change grey fields.
This template uses up to 14 data points to set the limits
This template assumes a minimum lower natural process limit of zero
Instructions
1. Put the name of your data into the yellow cell that now reads "Mean Time to Resolve"
2. Delete all of the dates from column A and then input your dates
3. Delete all of the data in column B and input the data you've collected
4. Update the red text at the bottom of the graph indicating the dates that were used to set the limits
5. Where a Voice of the Customer target exists, add the number here:
240
6. For blank data fields, 'delete this' fields must be manually deleted to correct the Moving Range chart

Moving
Range
Mean

Moving
Range
Upper
Nat Proc
Limit

Voice of
Customer

400

319.6573626

0 62.38461538 203.9976923

240

350

319.6573626

0 62.38461538 203.9976923

240

300

319.6573626

0 62.38461538 203.9976923

240

319.6573626

0 62.38461538 203.9976923

240

319.6573626

0 62.38461538 203.9976923

240

319.6573626

0 62.38461538 203.9976923

240

319.6573626

0 62.38461538 203.9976923

240

319.6573626

0 62.38461538 203.9976923

240

319.6573626

0 62.38461538 203.9976923

240

50

319.6573626

0 62.38461538 203.9976923

240

319.6573626

0 62.38461538 203.9976923

240

319.6573626

0 62.38461538 203.9976923

240

319.6573626

0 62.38461538 203.9976923

240

319.6573626

0 62.38461538 203.9976923

240

319.6573626

0 62.38461538 203.9976923

240

Mean Time to Resol

319.6573626

0 62.38461538 203.9976923

240

Lower Natural Proce

319.6573626

0 62.38461538 203.9976923

240

319.6573626

0 62.38461538 203.9976923

240

319.6573626

0 62.38461538 203.9976923

240

319.6573626

0 62.38461538 203.9976923

240

319.6573626

0 62.38461538 203.9976923

240

319.6573626

0 62.38461538 203.9976923

240

319.6573626

0 62.38461538 203.9976923

240

319.6573626

0 62.38461538 203.9976923

240

319.6573626

0 62.38461538 203.9976923

240

319.6573626

0 62.38461538 203.9976923

240

319.6573626

0 62.38461538 203.9976923

240

319.6573626

0 62.38461538 203.9976923

240

319.6573626

0 62.38461538 203.9976923

240

319.6573626

0 62.38461538 203.9976923

240

319.6573626

0 62.38461538 203.9976923

240

319.6573626

0 62.38461538 203.9976923

240

319.6573626

0 62.38461538 203.9976923

240

319.6573626

0 62.38461538 203.9976923

240

319.6573626

0 62.38461538 203.9976923

240

minutes

1-Jul-07
7-Jul-07
13-Jul-07
19-Jul-07
25-Jul-07
31-Jul-07
6-Aug-07
12-Aug-07
18-Aug-07
24-Aug-07
30-Aug-07
5-Sep-07
11-Sep-07
17-Sep-07
23-Sep-07
29-Sep-07
5-Oct-07
11-Oct-07
17-Oct-07
23-Oct-07
29-Oct-07
4-Nov-07
10-Nov-07
16-Nov-07
22-Nov-07
28-Nov-07
4-Dec-07
10-Dec-07
16-Dec-07
22-Dec-07
28-Dec-07
3-Jan-08
9-Jan-08
15-Jan-08
21-Jan-08

Lower
Natural
Process
Limit

250
200
150
100

250
200
minutes

Date

Mean
Time to
Moving
Range
Resolve Mean
102 153.714286
18 153.714286
84
147 153.714286
129
190 153.714286
43
182 153.714286
8
184 153.714286
2
163 153.714286
21
87 153.714286
76
194 153.714286
107
146 153.714286
48
133 153.714286
13
87 153.714286
46
280 153.714286
193
239 153.714286
41
183 153.714286
56
243 153.714286
60
210 153.714286
33
103 153.714286
107
119 153.714286
16
47 153.714286
72
240 153.714286
193
144 153.714286
96
290 153.714286
146
56 153.714286
234
260 153.714286
204
348 153.714286
88
243 153.714286
105
113 153.714286
130
118 153.714286
5
148 153.714286
30
49 153.714286
99
227 153.714286
178
61 153.714286
166
95 153.714286
34
201 153.714286
106

Upper
Natural
Process
Limit

150
100
50
0

Format Notes
Data points and line are dark blue
Center or mean line is green without data marker points
Upper and lower natural process limits are red without data marker points
Voice of the Customer is heavy dashed purple line without data marker points
Note on bottom indicates time period when limits were set
Callout boxes explain exceptions and are retained on the chart for historical reference
Background is white for "individuals" data chart
Background is light blue for "moving range" chart
No grid lines
Measurements do not have a lower natural process limit below zero
Units on axes must have the same level of precision (number of decimal places) of the data
Mean Time to Resolve

Brief description of
root cause of the
exception

Mean Time to Resolve

Mean

Lower Natural Process Limit

Voice of Customer

Upper Natural Process Limit

limits set from 01-Jul-07 to 17-Sep-07

Moving Range

Brief description of
root cause of the
exception

Moving Range

Moving Range Mean

Moving Range Upper Nat Proc Limit

limits set from 01-Jul-07 to 17-Sep-07

Notes for PERCENTAGES template

Yellow fields are for data entry. Do not change grey fields.
This template uses up to 14 data points to set the limits
This template assumes a minimum lower natural process limit of 0% and an upper natural process limit of 100%
Instructions
1. Put the name of your data into the yellow cell that now reads "Attainment"
2. Delete all of the dates from column A and then input your dates
3. Delete all of the data in column B and input the data you've collected
4. Update the red text at the bottom of the graph indicating the dates that were used to set the limits
5. Where a Voice of the Customer target exists, add the number here:
98.0%

1-Jul-07
7-Jul-07
13-Jul-07
19-Jul-07
25-Jul-07
31-Jul-07
6-Aug-07
12-Aug-07
18-Aug-07
24-Aug-07
30-Aug-07
5-Sep-07
11-Sep-07
17-Sep-07
23-Sep-07
29-Sep-07
5-Oct-07
11-Oct-07
17-Oct-07
23-Oct-07
29-Oct-07
4-Nov-07
10-Nov-07
16-Nov-07
22-Nov-07
28-Nov-07
4-Dec-07
10-Dec-07
16-Dec-07
22-Dec-07
28-Dec-07
3-Jan-08
9-Jan-08
15-Jan-08
21-Jan-08

Lower
Natural
Process
Limit

Moving
Range
Mean

Moving
Range
Upper
Nat Proc
Limit

Voice of
Customer

1 0.959495085

0.9792% 0.032020494

0.98

1 0.959495085

0.9792% 0.032020494

0.98

1 0.959495085

0.9792% 0.032020494

0.98

1 0.959495085

0.9792% 0.032020494

0.98

1 0.959495085

0.9792% 0.032020494

0.98

1 0.959495085

0.9792% 0.032020494

0.98

1 0.959495085

0.9792% 0.032020494

0.98

1 0.959495085

0.9792% 0.032020494

0.98

1 0.959495085

0.9792% 0.032020494

0.98

1 0.959495085

0.9792% 0.032020494

0.98

1 0.959495085

0.9792% 0.032020494

0.98

1 0.959495085

0.9792% 0.032020494

0.98

1 0.959495085

0.9792% 0.032020494

0.98

1 0.959495085

0.9792% 0.032020494

0.98

1 0.959495085

0.9792% 0.032020494

0.98

1 0.959495085

0.9792% 0.032020494

0.98

1 0.959495085

0.9792% 0.032020494

0.98

1 0.959495085

0.9792% 0.032020494

0.98

1 0.959495085

0.9792% 0.032020494

0.98

1 0.959495085

0.9792% 0.032020494

0.98

1 0.959495085

0.9792% 0.032020494

0.98

1 0.959495085

0.9792% 0.032020494

0.98

1 0.959495085

0.9792% 0.032020494

0.98

1 0.959495085

0.9792% 0.032020494

0.98

1 0.959495085

0.9792% 0.032020494

0.98

1 0.959495085

0.9792% 0.032020494

0.98

1 0.959495085

0.9792% 0.032020494

0.98

1 0.959495085

0.9792% 0.032020494

0.98

1 0.959495085

0.9792% 0.032020494

0.98

1 0.959495085

0.9792% 0.032020494

0.98

1 0.959495085

0.9792% 0.032020494

0.98

1 0.959495085

0.9792% 0.032020494

0.98

1 0.959495085

0.9792% 0.032020494

0.98

1 0.959495085

0.9792% 0.032020494

0.98

1 0.959495085

0.9792% 0.032020494

0.98

101.0%
100.0%
Percent Attainment

Date

Attainme
Moving
Mean
Range
nt
99.3% 0.98554234
97.4% 0.98554234 0.01887385
99.4% 0.98554234 0.02000876
98.9% 0.98554234 0.00579075
99.1% 0.98554234 0.00193996
98.3% 0.98554234 0.00738958
97.9% 0.98554234 0.00381768
98.5% 0.98554234 0.00539518
99.1% 0.98554234 0.0061546
99.8% 0.98554234 0.00751984
97.8% 0.98554234 0.02068841
97.4% 0.98554234 0.0037968
97.2% 0.98554234 0.0021568
99.6% 0.98554234 0.02376639
99.8% 0.98554234 0.0024343
99.8% 0.98554234 0.0002311
99.4% 0.98554234 0.00408336
99.3% 0.98554234 0.00031747
95.5% 0.98554234 0.03840124
98.5% 0.98554234 0.02976906
99.5% 0.98554234 0.00986452
98.4% 0.98554234 0.01019724
98.2% 0.98554234 0.0022784
98.1% 0.98554234 0.00072752
98.4% 0.98554234 0.00293974
99.0% 0.98554234 0.00608307
97.3% 0.98554234 0.01747978
99.4% 0.98554234 0.02107646
98.3% 0.98554234 0.01089591
99.3% 0.98554234 0.01023882
99.3% 0.98554234 0.00046161
98.9% 0.98554234 0.00414317
97.4% 0.98554234 0.01434415
99.6% 0.98554234 0.02143094
99.3% 0.98554234 0.00322151

Upper
Natural
Process
Limit

99.0%
98.0%
97.0%
96.0%
95.0%
94.0%
93.0%

Attainment

0.045
0.04
0.035
0.03
0.025
0.02
0.015
0.01
0.005
0

s limit of 100%

Format Notes
Data points and line are dark blue
Center or mean line is green without data marker points
Upper and lower natural process limits are red without data marker points
Voice of the Customer is heavy dashed purple line without data marker points
Note on bottom indicates time period when limits were set
Callout boxes explain exceptions and are retained on the chart for historical reference
Background is white for "individuals" data chart
Background is light blue for Moving Range chart
No grid lines
Percentages do not have a lower natural process limit below zero or upper natural process limit above 100%
Units on axes must have the same level of precision (number of decimal places) of the data

Attainment

Brief description of
root cause of the
exception

Attainment

Mean

Upper Natural Process Limit

Lower Natural Process Limit

Voice of Customer

limits set from 01-Jul-07 to 17-Sep-07

Moving Range
Brief description of
root cause of the
exception

Moving Range

Moving Range Mean

Moving Range Upper Nat Proc Limit

limits set from 01-Jul-07 to 17-Sep-07

process limit above 100%