ID

30937 29340 28371 18559 16756 21453 21410 8001 28079 34162 34078 26819 26118 35684 24297 20199 28062 33756 29779 30931 36400 18446 26370 1171 25629 23548 28814 20462 33135 33790 25606 28096 33097 23356 28154 34225 8567 19326 35893 35912 35910 36153 32611 32436 32319 26114

34112 34114 28963 19837 29259 18424 27296 21425 33079 33130 16383 21285 35635 29168 24314 29116 14040 1401 7722 34312 7213 8320 36437 23635 17405 33775 36705 33960 34294 13143 30950 32377 16854 27248 30779 11920 33776 26796 19115 36856 36736 20399 29566 19114 30983 17040

13234 19509 19786 10936 22728 14189 23790 7999 4377 6664 7720 14383 19118 3515 19327 7156

Title

13033846;;Sotelo, Edson 3xILP not sending adjustment up when account is coded as bankrupt Stars 3X - ILP loan # 12419293 STARS 3X - Data Correction - Adjust Next Payment Due Date STARS 3X - Data Correction - Returned payment did not post Stars 3X - MS PDL Max Term Error not Displaying Stars 3X - Auto Origination for Needs Esign Status not working completely STARS 3X -Data Correction - Loan # 11654174 (JIRA 665) Jira STTHREE-421 Data Cleanup LIP loan issue STARS 3x Loan #12847202 Stars 3X - Transaction did not appear on datastage Refinance not posted to STARS 3X Derek Lane loan #12696076 Stars 3X - Data Correction - Loan 12445694 - CSO Fee STARS 3X - Data Correction - loan agreement states a different amount than what the customer received Stars 3x - Both dual product applications originated Latitude to STARS Rejections BCR after a Rescind Customer denial for: RuleMaxLoansViolated ! NoOfOpenLoans : 1 Loan number 13039223 STARS 3X - Data Correction - Payment after being sold Stars 3 - Data Correction - LN12958409 RIS settlements 12/20 Bank Credit Return after Refinance 3xILP Loan 11446737 Loan #12935550 STARS 3X Incorrect Default amount Customer denied due to NUS but shoud not have been Incorrect Posting of CC from latitude loan #12466843 James Monahan Loan # 12704644 and 12905256 - Script to place loan in default Loan 12932065 Duplicated User account Ryan Gilley loan #12579793 STARS 3x Loan #12955029 STARS 3X - Data Correction - Credit Card payments posting incorrectly Stars 3X - Data Correcction - Loan 10758873 12705463 - STARS 3x PDL Marc Martin loan #12419293 STARS 3x ILP Transaction adjustment module issue Brian Jaskiewicz loan #12705463 Close loan # 12970228 and 13039492 Loan # 12935550 Correct loan balance STTHREE-391 Loan 10353434

Bank Credit Return that didn't post Bank Credit Return that did not post Ebony Woodard loan #12150160 STARS 3X - Data Correction - Customer e-signed ref during EOD loan 11863416 STARS 3X - Data Correction - Void adjustment Returned Payment Transferred twice to Latitude Stars 3X - #12701514 & Loan #12791209 Rollover transaction void Data correction causing issues Apply option STARS 3X - Data Correction - LN12710517 - Rollover Transaction Correction Stars 3X - Data Correction - several issues with one loan Loan 12923325 Recreate ACH Stars 3x issue Latitude to STARS RTN not posted Upload Functionality for STARS 3 and website STARS 3X Loan - RIS Earl Webter 10836952 STARS 3X - returned check posting did not calculate the NSF fee Ticket for web & STARS 3 Error in CSR Admin Tool STARS 3X - SIF Latitude to STARS RECON report. STARS 3X - An error occurred in the refinance operation. Store locator Loan Nbr # 12799932 - STARS 3X S2 - STARS 3X - Data Corrections - Write-off transaction Storing the 3x Default CSO Fee Amount 13112267 need to rescind ILP refi PDL Loans as the clear check ran one day late on all loans Stars 3x refi issue STARS 3X - Online GL Feeds Stars 3X - MG Received Unable to post Loan # 12963225 STARS 3X - Transfer Loan to Latitude Data Correction - Stars 3X - Gene Calderon loan #11587893 Stars 3X Data Correction - Some payments from Latitude have been rejected by STARS 3x STARS 3X - Needs POD Streamline Auto Origination Failed Online ILP Loans not populating a value on the Chargeoff transaction for the CSO fee apportion Jira project 351 ROL and Cash Again not working STARS 3X - Wrong CSR attributed to change 3X STARS to Latitude Reconciliation Report for 22-JUN-12 Major Variances Stars 3x - Data Correction - CC Payments posting as $0.00 STARS 3X - Data Correction - OH CAB void Loan 12724549 post payment to lattitude Stars 3X - Stars allowed customer to esign for two products Very High Priority Ticket for STARS 3 Payments rejected Stars 3x

STARS 3X - Data Correction - Reinstate payment for loan # 12463792 S3 - STARS 3X - CAB payment STARS 3X - Data Correction - PDL Rollover STARS 3X - Incorrect Return Check Posting from Latitude CAB Return after check deposit STARS 3X - Customer did not transfer to Latitude Stars 3X - Latitude Payments Rejected by Stars STARS 3X - loan # 12518515 Stars 3X - Doesnt Show Transactions In The Order Of Them Paking Place STARS 3X - ILP IL EPO w/partial payment calculating less than principal borrowed S3 - STARS 3X - 3x loan #12042163 nterest was not calculated into the amount that defaulted STARS 3X - LN11226059 - Online ILP Data Stage Correction 3/14/12 S1 - EBGDEV - Stars 3X - Two customer records created STARS 3X - Data Correction - Incorrect apportionment on account STARS 3X - Data Correction - Loan 12157632 S1 - STARS 3X - Some payments from Latitude have been rejected by STARS 3X

Status

Last update

Opening date

Priority

;Processing (assigned) ;Processing (assigned) ;Processing (assigned) ;Processing (planned) ;Processing (assigned) ;Processing (assigned) ;Processing (assigned) ;Processing (assigned) ;Processing (assigned) ;Processing (assigned) ;Processing (assigned) ;Processing (assigned) ;Processing (assigned) ;Processing (assigned) ;Processing (assigned) ;Processing (assigned) ;Processing (assigned) ;Processing (assigned) ;Processing (assigned) ;Processing (assigned) ;Processing (assigned) ;Processing (planned) ;Processing (assigned) ;Processing (assigned) ;Processing (assigned) ;Processing (assigned) ;Processing (planned) ;Processing (assigned) ;Processing (assigned) ;Processing (assigned) ;Processing (assigned) ;Processing (assigned) ;Processing (assigned) ;Processing (assigned) ;Processing (assigned) ;Processing (assigned) ;Processing (planned) ;Processing (assigned) ;Processing (assigned) ;Processing (assigned) ;Processing (assigned) ;Processing (assigned) ;Processing (assigned) ;Processing (assigned) ;Processing (assigned) ;Processing (planned)

2012-06-22 11:02 2012-06-22 11:02 2012-06-22 11:03 2012-06-22 10:55 2012-06-22 10:16 2012-06-22 10:56 2012-06-22 10:54 2012-06-22 09:17 2012-06-22 10:57 2012-06-22 09:21 2012-06-22 09:20 2012-06-22 10:59 2012-06-22 10:59 2012-06-22 09:20 2012-06-22 11:00 2012-06-22 11:00 2012-06-22 09:49 2012-06-22 09:19 2012-06-22 11:01 2012-06-22 09:47 2012-06-22 09:22 2012-06-22 09:58 2012-06-22 09:58 2012-06-22 09:23 2012-06-22 09:46 2012-06-22 09:45 2012-06-22 09:23 2012-06-22 09:57 2012-06-22 09:38 2012-06-19 20:11 2012-06-22 09:45 2012-06-22 09:38 2012-06-19 20:11 2012-06-22 09:40 2012-06-22 09:32 2012-06-19 20:10 2012-06-22 09:39 2012-06-22 09:32 2012-06-19 20:09 2012-06-19 20:09 2012-06-19 20:08 2012-06-19 20:08 2012-06-22 18:46 2012-06-19 20:07 2012-06-19 20:06 2012-06-14 19:15

2012-06-04 18:21 2012-05-31 11:24 2012-05-25 15:23 2012-04-09 16:20 2012-04-04 10:26 2012-04-23 13:11 2012-04-23 10:25 2012-02-08 17:12 2012-05-24 10:28 2012-06-13 16:14 2012-06-13 12:58 2012-05-17 10:50 2012-05-14 15:08 2012-06-18 15:29 2012-05-07 14:38 2012-04-17 12:03 2012-05-24 08:45 2012-06-12 21:06 2012-06-01 15:40 2012-06-04 18:14 2012-06-20 10:16 2012-04-09 14:00 2012-05-16 12:24 2012-01-03 13:53 2012-05-11 11:36 2012-05-04 14:44 2012-05-29 10:30 2012-04-19 08:24 2012-06-11 16:09 2012-06-13 10:51 2012-05-11 10:57 2012-05-24 11:09 2012-06-11 12:41 2012-05-03 08:48 2012-05-24 14:49 2012-06-14 10:13 2012-02-15 10:47 2012-04-12 13:19 2012-06-19 12:24 2012-06-19 14:47 2012-06-19 14:37 2012-06-19 14:25 2012-06-11 08:20 2012-06-08 16:10 2012-06-08 10:38 2012-05-14 14:47

High High Low High Medium High High High High Medium Medium High High High Medium High High High High High High Medium Medium Medium High Medium Medium High High High Medium High High High Medium Medium High High High High High High High High Medium High

;Processing (assigned) ;Processing (assigned) ;Processing (assigned) ;Processing (assigned) ;Processing (assigned) ;Processing (assigned) ;Processing (assigned) ;Processing (assigned) ;Processing (assigned) ;Processing (assigned) ;Processing (planned) ;Processing (assigned) ;Processing (assigned) ;Processing (assigned) ;Processing (assigned) ;Processing (assigned) ;Processing (assigned) ;Processing (assigned) ;Processing (assigned) ;Processing (assigned) ;Processing (planned) ;Processing (assigned) ;Processing (assigned) ;Processing (assigned) ;Processing (planned) ;Solved ;Processing (assigned) ;Processing (assigned) ;Processing (assigned) ;Processing (assigned) ;Processing (assigned) ;Processing (assigned) ;Processing (planned) ;Processing (assigned) ;Processing (assigned) ;Processing (assigned) ;Processing (assigned) ;Solved ;Processing (assigned) ;Processing (assigned) ;Processing (assigned) ;Pending ;Pending ;Pending ;Pending ;Pending

2012-06-19 20:06 2012-06-19 20:06 2012-06-22 09:31 2012-06-18 22:40 2012-06-22 09:53 2012-06-18 22:45 2012-06-22 09:29 2012-06-22 09:28 2012-06-22 09:35 2012-06-22 09:35 2012-06-18 22:43 2012-06-18 22:36 2012-06-22 09:53 2012-05-31 17:11 2012-06-18 22:38 2012-06-22 09:50 2012-06-18 22:34 2012-06-22 09:29 2012-06-18 22:31 2012-06-18 22:25 2012-06-18 22:30 2012-06-18 22:29 2012-06-20 17:42 2012-06-12 15:26 2012-06-22 11:09 2012-06-22 10:36 2012-06-22 14:14 2012-06-19 16:21 2012-06-18 22:22 2012-06-22 10:57 2012-06-19 14:39 2012-06-18 22:15 2012-06-18 22:19 2012-06-18 22:18 2012-06-06 10:16 2012-05-30 12:35 2012-06-19 17:47 2012-06-19 15:59 2012-06-22 10:02 2012-06-25 08:34 2012-06-22 09:41 2012-06-13 20:20 2012-06-13 09:53 2012-06-08 10:07 2012-06-06 18:39 2012-06-01 09:08

2012-06-13 14:28 2012-06-13 14:36 2012-05-29 15:24 2012-04-16 15:07 2012-05-30 19:48 2012-04-09 13:23 2012-05-22 15:59 2012-04-23 11:02 2012-06-11 12:05 2012-06-11 15:40 2012-03-29 14:19 2012-04-20 18:41 2012-06-18 11:49 2012-05-30 14:06 2012-05-07 15:16 2012-05-30 10:31 2012-03-16 11:38 2012-01-04 12:27 2012-02-07 12:08 2012-06-14 16:03 2012-02-02 19:01 2012-02-13 10:05 2012-06-20 11:51 2012-05-04 11:35 2012-04-03 17:06 2012-06-13 10:03 2012-06-21 17:11 2012-06-15 08:45 2012-06-14 14:44 2012-03-14 08:01 2012-06-04 18:44 2012-06-08 13:51 2012-04-05 15:16 2012-05-21 10:35 2012-06-04 11:38 2012-03-07 12:13 2012-06-13 10:07 2012-05-17 10:08 2012-04-11 15:29 2012-06-25 08:15 2012-06-22 09:22 2012-04-18 12:38 2012-06-01 08:55 2012-04-11 15:10 2012-06-05 08:57 2012-04-02 11:18

High Medium High High High Medium High Medium High High High Medium Medium Medium Medium High High Medium High High High High Medium High Medium Very High High High Very High High High High Medium High High Medium Very High High High Very High Medium High High High Very High High

;Pending ;Pending ;Pending ;Pending ;Pending ;Pending ;Pending ;Pending ;Pending ;Pending ;Pending ;Pending ;Pending ;Pending ;Pending ;Pending

2012-05-30 10:28 2012-05-29 17:44 2012-05-29 17:32 2012-05-21 15:50 2012-05-21 15:44 2012-05-17 12:20 2012-05-16 12:22 2012-05-15 19:12 2012-05-15 12:16 2012-05-14 16:28 2012-05-14 13:50 2012-05-11 11:01 2012-05-10 14:13 2012-05-10 13:56 2012-05-10 12:44 2012-05-09 07:54

2012-03-14 13:36 2012-04-13 10:25 2012-04-16 11:35 2012-02-29 13:48 2012-05-01 16:44 2012-03-19 15:36 2012-05-04 17:41 2012-02-08 17:09 2012-01-18 09:00 2012-02-01 12:40 2012-02-07 11:58 2012-03-16 14:32 2012-04-11 15:34 2012-01-13 09:52 2012-04-12 13:22 2012-02-06 16:53

High Medium High High Medium High High High Medium High High High High High High High

Assigned to - Technician

Requester

Category (class)

Calderon Juan ; Arias Christian ; Saavedra Gustavo ; Calderon Juan ; Arias Christian ; Calderon Juan ; Arias Christian ; Saavedra Gustavo ; Calderon Juan ; Saavedra Gustavo ; Saavedra Gustavo ; Arias Christian ; Calderon Juan ; Saavedra Gustavo ; Calderon Juan ; Arias Christian ; Roque Warren ; Saavedra Gustavo ; Arias Christian ; Roque Warren ; Saavedra Gustavo ; Saavedra Gustavo ; Saavedra Gustavo ; Saavedra Gustavo ; Roque Warren ; Roque Warren ; Saavedra Gustavo ; Saavedra Gustavo ; Saavedra Gustavo ; Saavedra Gustavo ; Roque Warren ; Saavedra Gustavo ; Saavedra Gustavo ; Roque Warren ; Roque Warren ; Saavedra Gustavo ; Saavedra Gustavo ; Roque Warren ; Saavedra Gustavo ; Saavedra Gustavo ; Saavedra Gustavo ; Saavedra Gustavo ; Roque Warren ; Saavedra Gustavo ; Saavedra Gustavo ; Roque Warren ;

Retherford Matthew ; Pearson Scott ; Holt Bob ; Ngo Linh ; Koeninger Frank ; Walker Cynthia ; Walker Cynthia ; Walker Cynthia ; Nichting Matthew ; Irwin Robin ; Smith Jason ; Koeninger Frank ; Koeninger Frank ; Crawford Tara ; Sharp Michelle ; Irwin Robin ; Walker Cynthia ; Retherford Matthew ; Koeninger Frank ; Retherford Matthew ; Koeninger Frank ; Koeninger Frank ; Walker Cynthia ; Middendorf Alex ; Koeninger Frank ; Nichting Matthew ; Smith Jason ; Koeninger Frank ; Nichting Matthew ; Koeninger Frank ; Crawford Tara ; Walker Cynthia ; Retherford Matthew ; Ngo Linh ; Crawford Tara ; Smith Jason ; 2997 COL ; Retherford Matthew ; Retherford Matthew ; Retherford Matthew ; Walker Cynthia ; Retherford Matthew ; Hartman Anna ; Walker Cynthia ; Walker Cynthia ; Nichting Matthew ;

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Saavedra Gustavo ; Saavedra Gustavo ; Roque Warren ; Roque Warren ; Saavedra Gustavo ; Roque Warren ; Saavedra Gustavo ; Saavedra Gustavo ; Saavedra Gustavo ; Saavedra Gustavo ; Roque Warren ; Saavedra Gustavo ; Galloso Christopher ; Saavedra Gustavo ; Roque Warren ; Roque Warren ; Saavedra Gustavo ; Saavedra Gustavo ; Saavedra Gustavo ; Roque Warren ; Saavedra Gustavo ; Saavedra Gustavo ; Rodriguez Frank ; Saavedra Gustavo ; Salinas Ramiro ; Wirfel Gregory ; Roque Warren ; Wirfel Gregory ; Roque Warren ; Saavedra Gustavo ; Arias Christian ; Saavedra Gustavo ; Roque Warren ; Saavedra Gustavo ; Saavedra Gustavo ; Salinas Ramiro ; Saavedra Gustavo ; Saavedra Gustavo ; Saavedra Gustavo ; Galloso Christopher ; Herrera Henry ; Saavedra Gustavo ; Saavedra Gustavo ; Melendez Eddu ; Galloso Christopher ; Herrera Henry ;

Koeninger Frank ; Koeninger Frank ; Crawford Tara ; Crawford Tara ; Retherford Matthew ; Koeninger Frank ; Walker Cynthia ; Smith Jason ; Crawford Tara ; Irwin Robin ; Smith Jason ; O'Donnell Justin ; Middendorf Alex ; Gullett Amy ; Walker Cynthia ; Koeninger Frank ; Walker Cynthia ; Henry Jamie ; Sharp Michelle ; Walker Cynthia ; Henry Jamie ; Bariki Latha ; Goode Taylor ; Irwin Robin ; O'Donnell Justin ; Zinnecker Adam ; Hartman Anna ; Koeninger Frank ; Walker Cynthia ; Middendorf Alex ; Retherford Matthew ; Walker Cynthia ; Gullett Amy ; Crawford Tara ; McGimsey Joshua ; Walker Cynthia ; Zinnecker Adam ; Nichting Matthew ; Walker Cynthia ; Koeninger Frank ; Crawford Tara ; Middendorf Alex ; McGimsey Joshua ; Walker Cynthia ; Walker Cynthia ; McGimsey Joshua ;

E-Business > Loan Transactions E-Business > Loan Transactions E-Business > Loan Transactions E-Business > Loan Transactions E-Business > Loan Transactions E-Business > Loan Transactions E-Business > Loan Transactions E-Business > Loan Transactions E-Business > Loan Transactions E-Business > Check n Go.com E-Business > Loan Transactions E-Business > Loan Transactions E-Business > Loan Transactions E-Business > Loan Transactions E-Business > Application Management E-Business > Loan Transactions E-Business > Check n Go.com RIS > RIS E-Business > Loan Transactions E-Business > Application Management E-Business Axcess Recovery > Stars 3.x E-Business > Check n Go.com E-Business > Loan Transactions E-Business > Loan Transactions E-Business > Loan Transactions E-Business > Loan Transactions E-Business > Loan Transactions E-Business > Loan Transactions E-Business > Loan Transactions E-Business > Collections E-Business > Loan Transactions E-Business > Axcess Recovery.com E-Business > Loan Transactions E-Business > Collections E-Business > Application Management E-Business > Loan Transactions E-Business > Data Cleanup E-Business > Loan Transactions E-Business > Reports E-Business > Data Cleanup E-Business > Loan Transactions E-Business > Loan Transactions E-Business > Loan Transactions E-Business > Reports E-Business > Loan Transactions

Roque Warren ; Rodriguez Frank ; Salinas Ramiro ; Matthew ; Retherford Arias Christian ; Smith Jason ; Arias Christian ; Smith Jason ; Herrera Henry ; Crawford Tara ; Herrera Henry ; Koeninger Frank ; Saavedra Gustavo ; Retherford Matthew ; Herrera Henry ; Nichting Matthew ; Salinas Ramiro ; Walker Cynthia ; Herrera Henry ; Zinnecker Adam ; Salinas Ramiro ; Walker Cynthia ; Calderon Juan ; Sharp Michelle ; Herrera Henry ; Smith Jason ; Arias Christian ; Walker Cynthia ; Arias Christian ; Koeninger Frank ; Salinas Ramiro ; Crawford Tara ; Saavedra Gustavo ; Pearson Scott ;

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2012-08-01 19:18 2012-08-01 11:59 2012-07-31 22:48 2012-07-31 21:16 2012-07-31 12:26 2012-07-27 08:19 2012-07-27 08:11 2012-07-27 05:24 2012-07-26 22:32 2012-07-26 17:56 2012-07-25 18:00 2012-07-25 08:37 2012-07-25 08:07 2012-07-24 18:04 2012-07-24 14:47 2012-07-24 11:33 2012-07-23 22:28 2012-07-23 21:38 2012-07-23 10:59 2012-07-20 19:20 2012-07-20 17:37 2012-07-20 12:27 2012-07-19 12:27 2012-07-19 11:36 2012-07-19 10:02 2012-07-18 15:59 2012-07-18 12:03 2012-07-18 09:17 2012-07-17 19:55 2012-07-17 18:01 2012-07-17 09:42 2012-07-16 22:42 2012-07-16 21:55 2012-07-16 15:02 2012-07-13 22:44 2012-07-13 13:34 2012-07-13 08:15 2012-07-12 16:41 2012-07-12 15:58 2012-07-12 15:55 2012-07-11 19:08 2012-07-11 19:07 2012-07-11 11:44 2012-07-10 19:27 2012-07-10 13:12 2012-07-10 11:43

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Galloso Christopher ; Galloso Christopher ; Galloso Christopher ; Galloso Christopher ; Galloso Christopher ; Galloso Christopher ; Galloso Christopher ; Galloso Christopher ; Galloso Christopher ; Galloso Christopher ; Galloso Christopher ; Galloso Christopher ; Galloso Christopher ; Galloso Christopher ; Galloso Christopher ; Galloso Christopher ; Galloso Christopher ; Galloso Christopher ; Galloso Christopher ; Galloso Christopher ; Galloso Christopher ; Galloso Christopher ; Galloso Christopher ; Galloso Christopher ; Galloso Christopher ; Galloso Christopher ; Galloso Christopher ; Galloso Christopher ; Galloso Christopher ; Galloso Christopher ; Galloso Christopher ; Galloso Christopher ; Galloso Christopher ; Galloso Christopher ; Galloso Christopher ; Galloso Christopher ; Galloso Christopher ; Galloso Christopher ; Galloso Christopher ; Galloso Christopher ; Galloso Christopher ; Galloso Christopher ; Snyder Joseph ; Galloso Christopher ; Galloso Christopher ; Galloso Christopher ;

2012-07-09 17:59 2012-07-09 17:58 2012-07-09 15:49 2012-07-06 16:17 2012-07-06 12:57 2012-07-05 17:09 2012-07-05 12:28 2012-07-05 08:14 2012-07-03 21:55 2012-07-03 19:54 2012-07-03 17:30 2012-07-02 19:31 2012-07-02 18:06 2012-07-02 16:12 2012-07-02 15:56 2012-06-29 20:03 2012-06-29 19:35 2012-06-29 11:30 2012-06-28 18:11 2012-06-28 16:39 2012-06-28 12:40 2012-06-27 20:00 2012-06-27 17:38 2012-06-27 15:59 2012-06-27 08:45 2012-06-27 05:55 2012-06-26 17:51 2012-06-26 16:59 2012-06-26 15:17 2012-06-26 14:10 2012-06-25 19:16 2012-06-25 15:46 2012-06-25 12:21 2012-06-22 15:18 2012-06-22 11:54 2012-06-22 09:41 2012-06-21 18:54 2012-06-15 18:05 2012-06-11 16:29

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Galloso Christopher ; Galloso Christopher ; Galloso Christopher ; Galloso Christopher ; Galloso Christopher ; Galloso Christopher ; Galloso Christopher ; Galloso Christopher ; Galloso Christopher ; Galloso Christopher ; Galloso Christopher ; Galloso Christopher ; Wirfel Gregory ; Galloso Christopher ; Galloso Christopher ; Galloso Christopher ; Galloso Christopher ; Galloso Christopher ; Galloso Christopher ; Galloso Christopher ; Galloso Christopher ; Galloso Christopher ; Wirfel Gregory ; Snyder Joseph ; Galloso Christopher ; Saavedra Gustavo ; Wirfel Gregory ; Wirfel Gregory ; Galloso Christopher ; Galloso Christopher ; Wirfel Gregory ; Galloso Christopher ; Galloso Christopher ; Galloso Christopher ; Galloso Christopher ; Galloso Christopher ; Wirfel Gregory ; Wirfel Gregory ; Galloso Christopher ; Thompson Karrie ; Wirfel Gregory ; Saavedra Gustavo ; Saavedra Gustavo ; Wirfel Gregory ; Galloso Christopher ; Ellis Jason ;

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Salinas Ramiro ; Wirfel Gregory ; Wirfel Gregory ; Wirfel Gregory ; Wirfel Gregory ; Saavedra Gustavo ; Herrera Henry ; Salinas Ramiro ; Herrera Henry ; Salinas Ramiro ; Wirfel Gregory ; Herrera Henry ; Wirfel Gregory ; Wirfel Gregory ; Wirfel Gregory ; Wirfel Gregory ;

Task - Description

This needs to be researched as a JIRA project as other loans are affected.

Escalated to run team - project open in JIRA https://jira.axcess-financial.com/jira/browse/STTHREE-665 JIRA - Project 665 IT needs to post a refund in STARS to bring the balance to zero from -276.28.

Attached spread sheet from Business with required corrections Asked for business to confirm transactions needed to correct

Please update ticket #25606 with additional issue dated 5/16/12 A 5/16/12 Returned Check Posting posted for $173.15 in

Can not post correction through console. Void needs corrected to reflect a negative for Loan 12955029 Multiple loans require data correction due to Credit Card Payments not posting properly. Please see attached documents. We Post a Settle in Full transaction with whatever pay type the SIF transactions are normally.

Consider this for a potential project in JIRA. Can I request an update on this ticket please? The customer has called in numerous times regarding the negative balance on

Types of transactions needed are not supported by the console.

customer name: Richard Darcy customer number: 2300061 Will send original email to EBG Dev team to help research. esc to stars team

Loan 12499057 is closed in stars, is there a different loan which they are attempting to refinance?

Provided results of query to business to correct loan end dates for affected PDLs. Escalated ticket to George and Greg verball

Review issue to moved custome into latitude flag the loan for write of so that it moves over to latitude.

Requires investigation on why applications did not auto-oringinate Escalated to tier 2. List validated with business. Discussed process with Raghu to understand what is required to correct the f

I spoke to Christopher via oovoo and informed him of the ticket..He is going to look at this and then let me know what is goin

Script to re-instate payment and force loan to latitude (Write Off)

Customer needs transferred to latitude. STARS functionality, direct deposit applications are not entering STARS with correct status. Pay off amount calculation incorrect.

Cindy is taking a closer look at this loan as it appears this loan may be affected by the cure period in Stars not functioning pro We add a task on Jira: https://jira.axcess-financial.com/jira/browse/STTHREE-853

Follow-up - Description

Confirmed with Bob that we need to setup a second ACH for $296.69 on 9/14/12. Asked Bob for clarification on the transacti The application status to loan is ''WITHDRAW''. We are going to recreate the scenary in our development enviroment in orde

We add a task on Jira: https://jira.axcess-financial.com/jira/browse/STTHREE-665 We are investigating the cause , why loan c I attempted data cleanup through console for loan 12211301. I posted the the transaction but this needs corrected as total a

Reviewed for correction in console, but console does not allow void of return check. Attached is the spread sheet from busine

Reviewed for correction in console, unable to modify return check transactions. Escalated to Lima Pending confirmation of transactions to post for this loan. Engineer assigned Needs reviewed for possible code correction. Sent follow up to Matt, a new transaction was posted today changing his original request. Attached spreed sheet from busine

This loan is not in Star4 PDL. I linked it to Stars3 Reviewed for console, unable to post a return check transaction. Escalated to Lima for correction. sent confirmation email. I correct the observation of user, it has been sent one more time for validation. I will wait answer fro Follow up with Alex to determine if issue was resolved or if this ticket needs to reamin open. Unable to make these changes in console.

ions needed to correct these loans. Follow-up, asked for business input Engineer assigned

Unable to correct return transactions in console

ttached documents. We create a jira task: https://jira.axcess-financial.com/jira/browse/STTHREE-813 Requested due date from business

Cynthia Walker requested that an email she sent be attached to this ticket. Provided query to Heny to help research to create script. Requested business confirmation (Frank K) on proposed changes. Requested business confirmation. Received business confir

Console does not allow changes to NSF transactions. Warren, please meet 4/20 deadline Escalated for correction with a due date of 4/20. Unable to post a transaction with an adjustment and changing the adjustment reason with console

Sent email to Tara, will need to try an find past ticket related to this loan. Sent follow-up to lima asking if they can determine

Waiting additional information from Jason, need a breakdown of payment transaction to be posted for loan 12710517 Worki

Reviewed for correction in console, unable to make proper changes. Ach credit went out on 05/02/2012 The customer rescinded on 05/04/2012- No was ach debit was created on the 4th for the I reviewed possible corrections in console but can not post return transactions. Follow-up with Alex M to determine if this issue was corrected or if we need to keep this ticket open.

Error is when using the following link, not sure if this is Web or Stars related: https://www.checkngo.com/my-account-login.a

Requested assistance for corrections eorge and Greg verbally Escalated to Lima for correction. Escalated to E-Business Development and Stars Development to determine root cause of this issue. Email escalated to EBG Developement from Cindy Walker, waiting their feedback. Reviewed for possible correcion in console. Console does not allow adjustments to NSF transactions.

Sent to QA team in order to perform the tests.

Engineer assigned Could you confirm whether is necessary to apply these changes yet?. This issue belong to Stars 04 team Working to coordinate a project to address this issue. PDL was voided, and currently, ILP is processing. We will review why th t me know what is going on.

I sent and email to Greg. We are awaiting his answer. Sent to business for confirmation I sent an email to greg, i'm waiting his confirmation. Thanks! Sent to business for confirmation

I have done some question to BA. I will wait for his answer. We add a task on Jira: https://jira.axcess-financial.com/jira/brows This is for Online ILP, not Store ILP E-mail to Stars 3 Development Team was sent. We add a task on Jira: https://jira.axcess-fin We add a task on Jira: https://jira.axcess-financial.com/jira/browse/STTHREE-976 Questions: Could send us ''manual APR calc

Requested confirmation of transaction - 2nd follow-up I Hope answer from user Requested confirmation from Tara for the Pr

ication on the transaction dates ent enviroment in order to find the problem.

g the cause , why loan couldn't send to latitude eds corrected as total amount is now incorrect and I could not post for the ''Current Date'' Loan 12098598 can not be corrected through t

pread sheet from business with needed corrections. Sent request to business on proper posting of transaction.

reed sheet from business with required changes. Requested another follow-up to Mathew and business for proper corrections.

on. I will wait answer from the user

eceived business confirmation to make the changes as detailed in the attached spreadsheet to this ticket.

g if they can determine if changes were made.

r loan 12710517 Working with Matt on proper transactions. Scheduled to work with Matt early next week to close this loan.

eated on the 4th for the 7th

om/my-account-login.aspx?ReturnUrl=/admin/Default.aspx

. We will review why that happened.

nancial.com/jira/browse/STTHREE-951 Ticket reported to Stars03 Team. a: https://jira.axcess-financial.com/jira/browse/STTHREE-981 We sent and email to Greg, we need some cases to analyze this issue. nd us ''manual APR calculator'' used to identified this issue y how did the calculation over this loan?. Ticket reported to Stars03 Team.

on from Tara for the Principle and Interest amounts for new transaction.

98 can not be corrected through the console.

for proper corrections.

ek to close this loan.

e cases to analyze this issue. ket reported to Stars03 Team.

ID

Title

Status

2747 3769 3977 5704 8773 8929 8931 9349 9924 10149 10180 10347 10354 10922 10927 11416 11441 11751 13606 13860 14043 14629 14874 14885 15034 15466 15510 15803 15937 16131 15338 15339 16379 17262 16808 16844 17682 19474 18101 18116 19673 19708 18147 20174 19909 20798

STARS 4X - debit card issue ;Processing (assigned) Printing Two Receipts For Title Loans ;Processing (assigned) check cashing transaction did not transfer to Latitude for collections;Processing (assigned) Store Ach Returns ;Processing (assigned) Unable To Print Contracts For CoBorrower ;Processing (planned) debit card missing credits ;Processing (assigned) debit card missing credits ;Processing (assigned) Store PDL Return Issue ;Processing (assigned) DDO Is Showing High ILPDept In Reports ;Processing (assigned) Open Heat Ticket - SIL Ach Return ;Processing (assigned) no items in cscan report in STARS reporting. ;Processing (assigned) debit card transaction missing credits ;Processing (assigned) Unable To Post A NSF ;Processing (assigned) ACH amounts dont match ;Processing (assigned) ACH amounts dont match ;Processing (assigned) received a loan on 3/2 and is a former associate ;Processing (assigned) ACH amounts dont match ;Processing (assigned) PDL Transaction Issue Across States ;Processing (assigned) Missing check cashing transacton in Trec ;Processing (assigned) CUST NEVER MADE IT TO LATITUDE ;Processing (assigned) unable to scan check n' go checks ;Processing (assigned) scanner unable to read our checks ;Processing (assigned) store is not show in the Max Store Cash drop down ;Processing (assigned) SILL check void amounts are wrong ;Processing (assigned) EPP document didnt print from ;Processing (assigned) Startup checks then they go to the bank the bank is having to call in for fund being available ;Processing (assigned) CSR And Manger Have The Same Name That When Manger Logged Into Stars And Printed Out A Replinishment Check ;Processing (assigned) Stars 4x posted additional payment ;Pending ACH creating outage in TREC ;Processing (assigned) Loan transaction ;Processing (assigned) ilp buyback ;Processing (assigned) Void Not Showing On Voided Transaction Report ;Processing (assigned) ach not presented to bank ;Processing (assigned) PDL ;Processing (assigned) SIIL returns ;Processing (assigned) Voided transaction ;Processing (assigned) DMV form is not printing ;Processing (assigned) Stars Not Retaining Info ;Processing (assigned) Missing two new customer on KMI report ;Processing (assigned) Title loan application needs to be withdrawn. ;Processing (assigned) DMV form not printing ;Processing (assigned) DMV check is not printing ;Processing (assigned) unable to find check ;Processing (assigned) Returned check cashing accounts missing in latitude ;Processing (assigned) Call Manager ;Processing (assigned) ACH opt out form ;Processing (assigned)

20994 21313 21411 21864 22025 22216 22274 22445 22503 22986 23026 23041 23083 22704 23387 23508 23618 23622 23560 24248 24615 25160 26185 26191 26649 27270 27736 27782 27973 28132 28216 28467 28476 29091 29172 28616 29456 29606 30774 31775 31898 31966 32138 32572 32645 33068 33103

Missing 4x ILP Account in Latitude ;Processing (assigned) inactive calls not showing completed -continued from ticket 8861 ;Processing (assigned) Customer on report - PTD Debt Detail ;Processing (assigned) mysterious transfer ;Processing (assigned) CSR keyed transaction wrong ;Processing (assigned) Loan correction ;Processing (planned) Debit Card Loan Amount Changes ;Processing (assigned) STARS - new store not showing up in Call management ;Processing (assigned) Ineligible for EPP ;Processing (assigned) didn't get credit for title loan customer ;Processing (assigned) concern about working in veritec error ;Processing (assigned) STARS - PDL customer is showing up on NSF list ;Processing (assigned) c scan report ;Processing (assigned) PDL C-scan report ;Processing (assigned) PDL Bankruptcy Refund Void ;Processing (assigned) STARS - buyback issue ;Processing (assigned) Store Settlement PDL loan dropping off trial balance too early ;Processing (assigned) Store Settlement PDL trial balance calculating loan amount incorrectly ;Processing (assigned) Stars 4X - ACH Return Title Loan ;Processing (assigned) STARS - check audit issue ;Processing (assigned) STARS and veritec discrepancy ;Processing (assigned) STARS exception during refi ;Pending Customer receipt ;Pending Installment Taken as Payment ;Processing (assigned) Customer referral checks ;Pending Collection calls not recording. ;Processing (assigned) Bug - CoOwner Last Name Is To Long For Field ;Processing (assigned) Not Given Option To Refund Customer ;Processing (assigned) Past-due customer not on report ;Processing (assigned) Customer written off after 33 days ;Processing (assigned) CUSTOMER ISSUE ;Pending Collection Man. ;Processing (assigned) STARS - Title loan issue ;Processing (assigned) Monetary Transfer Log ;Processing (assigned) Refi Exception Error ;Processing (assigned) Vance Olson 4x loan #27292609 ;Processing (assigned) customer william thornton ;Processing (assigned) STARS - customer default issue ;Processing (assigned) Rollover no longer available 12989791 ;Processing (assigned) Please open ticket: loan #28198533 ;Processing (assigned) ACH Return ;Processing (assigned) Unable To ACH ;Processing (assigned) STARS - customer income issue ;Processing (assigned) Customer showing for incorrect store ;Processing (assigned) SIIL - exception error ;Processing (assigned) Change check status ;Processing (assigned) Stars 4x enhancement: Debit Card loans ;Processing (assigned)

33114 33117 32701 33123 33563 33573 33644 33322 33334 33722 34103 34113 34126 34191 34245 34289 34295 34306 33944 33954 34591 34654 34736 35416 35676 36169 36233 36399 36566 36673 37059 37165

missing pages in stars report ;Processing (assigned) Missing buyback option for PDL ;Processing (assigned) defaulted customer continues to show on past due report. custom ;Processing (assigned) 4x PDL Loan adjustment- data stage ;Processing (assigned) disable refinances in North Dakota ;Processing (assigned) STARS - employee names not printing on contracts ;Processing (assigned) 6977 Eastland Customer Re-Loan Issue ;Processing (assigned) Customer DEVON ROWAND (STARS 4) ;Processing (assigned) O/S issue ;Processing (assigned) Customer No Long Has A Checking Account But Stars Will Not Let Them Edit The(assigned) Info ;Processing Customers Duplicate Buyback ;Processing (assigned) DMV Fee for Presidio County, TX ;Processing (assigned) INCORRECT CUSTOMER INFO ;Processing (assigned) Customer showing up twice on bankruptcy report ;Processing (assigned) Stars 4X - MI Double Buyback in STARS ;Processing (assigned) STARS - call management issue ;Processing (assigned) NE NSF pre-pays ;Processing (assigned) Deposit-524 days in deposit ;Processing (assigned) PDL duplicate ;Processing (assigned) Max Loan Amount Not Recording Properly in Kentucky Stores ;Processing (assigned) Safe ;Processing (assigned) STARS - SIIL loan payment issue ;Processing (assigned) STARS - duplicate SIIL ;Pending Needs Loan Cleared ;Processing (assigned) Wells Fargo File got rejected from 6/16/12 ;Processing (assigned) Unable to refinance customer ;Processing (assigned) Stars Duplicate Check Cashing ;Processing (assigned) Title Loan #28795663 Refi on 6/19 ;Processing (assigned) Customer opt out ;Processing (assigned) SIIL encounter exception error ;Processing (assigned) Customer Is Showing Past Due Although She Is Up To Date ;Processing (assigned) STARS - PDL return payment issue ;Processing (assigned)

Last update

Opening date

Priority

Assigned to - Technician

2012-06-11 09:09 2012-06-05 09:04 2012-06-19 08:01 2012-06-11 09:09 2012-05-22 08:07 2012-06-11 09:10 2012-05-21 09:22 2012-06-19 10:17 2012-05-22 08:08 2012-06-13 11:18 2012-06-11 09:12 2012-06-19 12:13 2012-05-22 08:09 2012-05-22 08:09 2012-05-22 08:10 2012-05-22 08:10 2012-06-11 09:13 2012-05-29 11:40 2012-06-19 08:02 2012-06-11 09:13 2012-06-11 09:33 2012-06-19 08:03 2012-06-11 09:34 2012-05-22 08:17 2012-05-15 09:52 2012-05-22 08:17 2012-06-11 09:35 2012-06-19 10:17 2012-06-11 09:35 2012-06-19 10:18 2012-06-11 09:36 2012-05-21 09:24 2012-06-19 08:05 2012-06-11 09:36 2012-06-19 10:40 2012-06-11 09:37 2012-05-22 08:19 2012-06-11 09:37 2012-06-19 08:07 2012-06-11 09:38 2012-06-19 08:07 2012-06-11 09:39 2012-06-11 09:39 2012-06-11 09:40 2012-06-19 08:08 2012-06-19 08:08

2012-01-09 14:36 2012-01-13 15:32 2012-01-17 14:55 2012-01-26 22:20 2012-02-13 18:47 2012-02-15 11:41 2012-02-15 11:44 2012-02-21 15:25 2012-02-22 14:06 2012-02-24 10:49 2012-02-24 12:24 2012-02-27 12:25 2012-02-27 13:00 2012-02-29 13:07 2012-02-29 13:18 2012-03-05 09:40 2012-03-05 11:07 2012-03-06 15:07 2012-03-15 10:50 2012-03-15 13:08 2012-03-16 11:50 2012-03-19 11:59 2012-03-21 07:45 2012-03-21 10:04 2012-03-22 12:48 2012-03-23 11:00 2012-03-23 12:27 2012-03-26 15:03 2012-03-27 12:07 2012-03-28 10:59 2012-03-28 19:17 2012-03-28 19:17 2012-03-29 13:59 2012-04-03 10:03 2012-04-04 15:32 2012-04-05 10:16 2012-04-05 13:26 2012-04-12 20:11 2012-04-13 12:15 2012-04-13 16:45 2012-04-13 18:08 2012-04-13 21:02 2012-04-16 09:36 2012-04-17 10:17 2012-04-17 11:54 2012-04-19 13:21

High Medium Medium Medium Medium High High High Medium Medium High High Medium Medium Medium Medium Medium High High High High High Medium Medium Medium Medium High Medium Medium Medium Medium High Medium High Medium High Medium High Medium High Medium High High High Medium Medium

Rodriguez Frank ;

de la Cruz Betty ; Rodr-guez Mirko ; de la Cruz Betty ; Rodr-guez Mirko ; Ballarta Veronica ; Ballarta Veronica ;

Rodriguez Frank ; Quispe Manuel ; Rodriguez Frank ; de la Cruz Betty ; Rodriguez Frank ; de la Cruz Betty ; Rodriguez Frank ; de la Cruz Betty ; Rodr-guez Mirko ; de la Cruz Betty ; Rodr-guez Mirko ; Quispe Manuel ; Rodr-guez Mirko ; de la Cruz Betty ; Rodr-guez Mirko ; Rodr-guez Mirko ;

Ballarta Veronica ; Rodr-guez Mirko ; de la Cruz Betty ; Rodr-guez Mirko ; de la Cruz Betty ; Rodriguez Frank ; Ballarta Veronica ; Rodr-guez Mirko ; Quispe Manuel ; de la Cruz Betty ; Rodriguez Frank ; Rodr-guez Mirko ; de la Cruz Betty ; Rodriguez Frank ; Ballarta Veronica ; de la Cruz Betty ; Rodr-guez Mirko ; Rodriguez Frank ; Rodriguez Frank ; de la Cruz Betty ; Rodr-guez Mirko ; Rodriguez Frank ; Ballarta Veronica ; Leon Cristian ; Linares Giancarlo ; Rodr-guez Mirko ; Rodriguez Frank ; Rodr-guez Mirko ; Rodriguez Frank ; de la Cruz Betty ; Rodriguez Frank ; de la Cruz Betty ; Rodr-guez Mirko ; Rodr-guez Mirko ; Rodriguez Frank ; de la Cruz Betty ; Rodriguez Frank ; Rodriguez Frank ; Ballarta Veronica ;

2012-05-22 08:19 2012-06-19 08:09 2012-06-19 08:09 2012-06-19 08:25 2012-06-19 08:25 2012-05-24 14:10 2012-05-22 08:20 2012-06-20 12:53 2012-06-19 08:26 2012-06-21 16:55 2012-06-19 08:27 2012-06-19 08:28 2012-06-19 08:28 2012-06-19 08:29 2012-06-19 08:29 2012-06-20 11:27 2012-06-19 08:34 2012-06-19 08:37 2012-06-19 08:53 2012-06-19 08:52 2012-06-19 08:53 2012-06-19 08:53 2012-06-19 08:54 2012-06-20 12:14 2012-06-19 08:55 2012-06-20 11:58 2012-06-19 10:21 2012-06-19 10:22 2012-06-19 10:22 2012-06-19 10:23 2012-06-19 10:23 2012-06-19 10:24 2012-06-19 10:25 2012-06-19 10:25 2012-06-19 10:25 2012-06-19 10:26 2012-06-19 10:26 2012-06-19 10:27 2012-06-06 18:38 2012-06-19 10:28 2012-06-19 10:28 2012-06-19 10:28 2012-06-12 15:04 2012-06-19 10:28 2012-06-19 10:28 2012-06-22 09:57 2012-06-19 10:29

2012-04-20 14:20 2012-04-21 09:18 2012-04-23 10:22 2012-04-24 16:04 2012-04-25 15:21 2012-04-26 16:17 2012-04-27 08:49 2012-04-27 18:16 2012-04-28 15:14 2012-04-30 19:19 2012-05-01 10:50 2012-05-01 11:12 2012-05-01 13:59 2012-05-01 15:14 2012-05-03 11:18 2012-05-03 17:59 2012-05-04 10:57 2012-05-04 11:09 2012-05-04 15:47 2012-05-07 11:37 2012-05-08 10:07 2012-05-09 19:35 2012-05-14 17:31 2012-05-14 17:48 2012-05-16 13:13 2012-05-22 12:41 2012-05-22 16:17 2012-05-22 17:58 2012-05-23 15:41 2012-05-24 13:25 2012-05-24 16:42 2012-05-25 15:49 2012-05-25 18:13 2012-05-29 21:05 2012-05-30 14:27 2012-05-30 14:44 2012-05-31 14:52 2012-06-01 10:01 2012-06-04 11:31 2012-06-07 08:54 2012-06-07 15:09 2012-06-07 17:38 2012-06-08 14:14 2012-06-09 12:11 2012-06-11 10:57 2012-06-11 11:31 2012-06-11 12:52

Medium High Medium High High High Medium High High High Medium High High High Medium High Medium Medium Medium Medium High High High High Very High Medium High High High Medium High Medium High High High Medium Medium Medium High Medium High High High High Medium High High

Rodriguez Frank ; Quispe Manuel ; Rodriguez Frank ; Rodriguez Frank ; Rodriguez Frank ; Rodriguez Frank ; Quispe Manuel ; Rodriguez Frank ; Rodriguez Frank ; Ballarta Veronica ; Rodriguez Frank ; Quispe Manuel ; Rodriguez Frank ; Linares Giancarlo ; Rodriguez Frank ; Rodriguez Frank ; Rodriguez Frank ; Rodriguez Frank ; Rodriguez Frank ; Rodr-guez Mirko ; Rodriguez Frank ; Rodriguez Frank ; Rodriguez Frank ; Rodriguez Frank ; Rodriguez Frank ; Rodriguez Frank ; Ballarta Veronica ; Quispe Manuel ; Rodriguez Frank ; Ballarta Veronica ; Rodriguez Frank ; Ballarta Veronica ; Rodriguez Frank ; Rodriguez Frank ; Ballarta Veronica ; Rodriguez Frank ; Rodriguez Frank ; Rodriguez Frank ; Rodriguez Frank ; Rodriguez Frank ; Ballarta Veronica ; Rodr-guez Mirko ; Rodriguez Frank ; Rodriguez Frank ; Rodr-guez Mirko ; Ballarta Veronica ; Rodriguez Frank ; Rodriguez Frank ; Rodriguez Frank ; Herrera Henry ; Rodr-guez Mirko ; Rodr-guez Mirko ; Ballarta Veronica ; Rodr-guez Mirko ; Rodriguez Frank ; Rodr-guez Mirko ; Rodr-guez Mirko ; Rodriguez Frank ; Rodr-guez Mirko ;

2012-06-19 10:30 2012-06-21 18:31 2012-06-19 10:30 2012-06-19 10:31 2012-06-12 11:03 2012-06-19 09:42 2012-06-19 10:32 2012-06-19 10:32 2012-06-19 10:32 2012-06-14 14:03 2012-06-22 15:15 2012-06-19 10:32 2012-06-21 17:30 2012-06-19 16:22 2012-06-21 13:40 2012-06-19 16:26 2012-06-14 16:57 2012-06-20 15:24 2012-06-21 17:32 2012-06-19 10:50 2012-06-21 08:16 2012-06-22 09:17 2012-06-22 10:02 2012-06-22 10:51 2012-06-19 15:28 2012-06-19 16:00 2012-06-21 09:20 2012-06-21 17:28 2012-06-22 15:28 2012-06-21 13:02 2012-06-22 13:30 2012-06-25 08:29

2012-06-11 13:01 2012-06-11 13:13 2012-06-11 14:25 2012-06-11 14:39 2012-06-12 09:37 2012-06-12 10:07 2012-06-12 12:49 2012-06-12 14:43 2012-06-12 14:52 2012-06-12 17:55 2012-06-13 14:04 2012-06-13 14:34 2012-06-13 15:02 2012-06-13 18:26 2012-06-14 12:03 2012-06-14 14:25 2012-06-14 14:43 2012-06-14 15:54 2012-06-14 16:09 2012-06-14 17:03 2012-06-15 09:55 2012-06-15 12:21 2012-06-15 15:43 2012-06-18 13:13 2012-06-18 14:45 2012-06-19 15:21 2012-06-19 20:04 2012-06-20 10:11 2012-06-20 17:35 2012-06-20 18:34 2012-06-21 18:05 2012-06-22 13:30

Medium Medium Medium High Very High High High Medium Medium High High High High Medium Medium High High Medium Medium High Medium High High High Very High Very High High Medium Medium High High High

Rodr-guez Mirko ; Rodr-guez Mirko ; Rodr-guez Mirko ; Rodr-guez Mirko ; Rodr-guez Mirko ; Rodriguez Frank ; Rodriguez Frank ; Rodriguez Frank ; Rodr-guez Mirko ; Rodr-guez Mirko ; Rodr-guez Mirko ; Wirfel Gregory ; Rodriguez Frank ; Rodriguez Frank ; Rodriguez Frank ; Rodriguez Frank ; Rodriguez Frank ; Rodriguez Frank ; Rodr-guez Mirko ; Rodriguez Frank ; Rodriguez Frank ; Rodriguez Frank ; Rodriguez Frank ; Rodriguez Frank ; Wirfel Gregory ; Rodriguez Frank ; Rodr-guez Mirko ; Rodriguez Frank ; Linares Giancarlo ; Cayetano Cesar ; Rodriguez Frank ; Rodriguez Frank ; Rodriguez Frank ; Rodr-guez Mirko ;

Requester

Category (class)

Due date

Deters Michael ; 1111 ARN ; McGimsey Joshua ; Lankford Carrie ; 2987 PLH ; Deters Michael ; Deters Michael ; Lankford Carrie ; 6829 DBL ; Lankford Carrie ; Humphreys Amy ; Deters Michael ; 2378 ROY ; Deters Michael ; Deters Michael ; Tucker Tammy ; Deters Michael ; Maddock Wendy ; Sharp Michelle ; 1021 MYB ; 988 CMH ; 973 AKN ; Kreutz Kelly ; Sharp Michelle ; 2443 OFA ; 106 TRA ; 2822 RID ; Crawford Tara ; Sharp Michelle ; Lankford Carrie ; 2541 ADE ; 2373 CLA ; Deters Michael ; 6842 TMC ; Lankford Carrie ; Crawford Tara ; 3000 WES ; 302 ONW ; 327 WSP ; 2589 MAR ; 264 LSI ; 2788 PRC ; Gottlieb Greg ; McGimsey Joshua ; Creamer Chad ; 2726 NEW ;

STARS - Store > PDL STARS - Store > Doc Print Error Axcess Recovery > Latitude STARS - Store > Return not Entered STARS - Store > Doc Print Error STARS - Store > Debit Card STARS - Store > Debit Card STARS - Store > PDL STARS - Store > Reports STARS - Store > SIIL STARS - Store > Reports STARS - Store > Debit Card STARS - Store > SIIL STARS - Store > PDL STARS - Store > PDL STARS - Store > PDL STARS - Store > PDL STARS - Store > PDL STARS - Store > TREC STARS - Store > SIIL STARS - Store > Check Cashing STARS - Store > Check Cashing STARS - Store > Store Setup Change STARS - Store > SIIL STARS - Store > EPP STARS - Store > Store Setup Change STARS - Store > User Account STARS - Store > PDL STARS - Store > Title Loan STARS - Store > PDL Data Issues > In Queue STARS - Store > Reports STARS - Store > PDL STARS - Store > PDL STARS - Store > SIIL STARS - Store > SIIL STARS - Store > Doc Print Error STARS - Store > PDL Data Issues > New Customer Count STARS - Store > Title Loan STARS - Store > Doc Print Error STARS - Store > Doc Print Error STARS - Store > PDL STARS - Store > Check Cashing Operational > Stars STARS - Store > SIIL

2012-07-02 06:10 2012-06-26 18:00 2012-07-24 09:51 2012-07-02 18:00 2012-06-27 18:00 2012-07-02 00:00 2012-06-19 06:12 2012-08-16 06:21 2012-06-28 18:00 2054-11-24 10:08 2012-07-02 06:19 2012-08-21 14:46 2012-06-29 18:00 2012-06-29 18:00 2012-06-29 18:00 2012-06-29 18:00 2012-07-02 18:00 2012-07-04 18:00 2012-07-25 06:24 2012-07-03 06:06 2012-07-03 08:00 2012-08-24 08:25 2012-07-03 18:00 2012-07-02 18:00 2012-06-19 13:13 2012-07-02 18:00 2012-07-03 06:05 2012-07-04 18:00 2012-08-16 18:00 2012-07-04 08:54 2012-06-20 18:00 2012-07-26 18:00 2012-07-04 19:30 2012-07-26 15:48 2012-07-05 15:47 2012-07-03 15:50 2012-07-05 07:55 2012-07-31 15:25 2012-07-06 09:57 2012-07-31 09:59 2012-07-09 10:03 2012-07-10 09:56 2012-07-10 10:50 2012-08-01 09:18 2012-08-01 13:39

McGimsey Joshua ; 963 MID ; 6852 FWG ; 1314 CMP ; Crayon Katherine ; 2344 WTZ ; Morris Melynda ; 6970 LMB ; 808 ARA ; 233 LLW ; Mattson Shannon ; 5918 BCS ; Davis Rhonda ; Sanzotta Leigh Anne ; Maddock Wendy ; 1553 LEX ; Zinnecker Adam ; Zinnecker Adam ; Lankford Carrie ; 1114 BRG ; 2874 OXF ; 2118 JAM ; Diaz Yaritza ; 6986 DEC ; Boyd Deborah ; 6946 MAF ; 6925 HIL ; 5905 HTP ; 144 JSV ; 2466 NWC ; 1017 CON ; 117 MOE ; 702 SLW ; Diaz Yaritza ; 2118 JAM ; Crawford Tara ; 1123 LBN ; 6799 HSE ; Hartman Anna ; Hickerson Deborah ; St.Clair Todd ; 1128 SIN ; 2935 PAP ; 1017 CON ; 1320 CAA ; Maddock Wendy ; Maddock Wendy ;

STARS - Store > DILP STARS - Store > Reports Data Issues > In Queue STARS - Store > SIIL Operational > Stars STARS - Store > SIIL STARS - Store > Debit Card STARS - Store > Call Management STARS - Store > EPP Data Issues > In Queue STARS - Store > Store Setup Change STARS - Store > PDL Data Issues > In Queue STARS - Store > Reports STARS - Store > PDL Operational > Over Short STARS - Store > PDL STARS - Store > PDL STARS - Store > Title Loan STARS - Store > Reports STARS - Store > PDL STARS - Store > PDL STARS - Store > Title Loan STARS - Store > Title Loan Operational > Stars STARS - Store > Call Management STARS - Store > Title Loan STARS - Store > EPP STARS - Store > Reports STARS - Store > EPP STARS - Store > SIIL STARS - Store > Collection Management STARS - Store > Title Loan STARS - Store > Reports STARS - Store > PDL STARS - Store > SIIL STARS - Store > Title Loan STARS - Store > User Account Operational > Stars STARS - Store > PDL STARS - Store > SIIL STARS - Store > DILP STARS - Store > User Account STARS - Store > SIIL STARS - Store > SIIL Operational > Stars Operational > Stars

2012-07-03 16:09 2012-08-03 15:04 2012-08-03 08:40 2012-08-03 14:44 2012-08-03 15:37 2012-06-20 14:39 2012-07-04 08:05 2012-08-07 19:16 2012-08-08 16:25 2012-06-21 10:23 2012-08-08 08:40 2012-08-08 13:31 2012-08-08 14:22 2012-08-08 08:40 2012-08-08 11:47 2012-08-09 11:58 2012-08-09 08:43 2012-08-09 08:43 2012-08-14 15:58 2012-08-14 13:34 2012-08-14 13:00

2012-08-15 15:46 2012-08-13 08:30 2012-08-17 17:00 2012-08-20 10:06 2012-08-20 15:55 2012-08-21 14:23 2012-08-22 16:20 2012-08-22 10:25 2012-08-23 10:25 2012-08-23 15:12 2012-08-23 10:26 2012-08-23 10:26 2012-08-24 14:29 2012-07-04 12:41 2012-08-28 10:28 2012-08-27 10:28 2012-08-27 08:09 2012-06-19 09:24 2012-08-27 16:39 2012-08-27 12:58 2012-08-27 12:55 2012-08-29 10:29

6906 CCO ; 2118 JAM ; 805 CNL ; Hickerson Deborah ; Ferris William ; 5904 MON ; Maddock Wendy ; Ganti Raghu ; 813 CSK ; 2620 WTM ; 5939 LPR ; Thomas Roy ; 6769 HHL ; 1317 CHH ; Scotland Priscilla ; 2338 BNT ; Ferris William ; 558 HEN ; 6742 SSW ; Jarrells Channa ; 1322 CCC ; 1320 CAA ; 806 CLW ; 2275 ANV ; Dorton Deborah ; 6905 ORG ; 2969 LIV ; Zinnecker Adam ; Creamer Chad ; 1320 CAA ; 1200 CMW ; 6650 GDC ;

STARS - Store > Reports STARS - Store > PDL STARS - Store > Reports Data Request STARS - Store > Store Setup Change STARS - Store > Store Setup Change Operational > Stars STARS - Store > Duplicate STARS - Store > EOD STARS - Store > User Account STARS - Store > Duplicate Data Issues > Fees Operational > Stars STARS - Store > Reports STARS - Store > Duplicate STARS - Store > Call Management Operational > Stars STARS - Store > PDL STARS - Store > Collection Management STARS - Store > PDL Operational > Stars STARS - Store > SIIL STARS - Store > Duplicate STARS - Store > User Account Operational > Stars STARS - Store > Title Loan STARS - Store > Check Cashing STARS - Store > Title Loan Operational > Stars STARS - Store > SIIL STARS - Store > SIIL STARS - Store > PDL

2012-08-29 10:30 2012-06-19 13:54 2012-08-30 10:30 2012-08-29 10:31 2012-07-01 08:00 2012-06-19 14:46 2012-08-29 10:32 2012-08-29 10:32 2012-08-30 10:32 2012-06-21 13:35 2012-06-29 13:25 2012-08-30 10:32 2012-06-26 10:44 2012-06-26 16:19 2012-06-26 09:10 2012-06-21 14:47 2012-06-23 08:00 2012-06-26 15:09 2012-06-26 15:48 2012-06-22 11:51 2012-06-26 15:17 2012-06-29 11:52

2012-06-28 13:02 2012-06-28 12:30 2012-07-02 06:57

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App - Dev Lima App - Dev Lima App - Dev Lima App - Dev Lima App - Dev Lima App - Dev Lima App - Dev Lima App - Dev Lima App - Dev Lima App - Dev Lima App - Dev Lima App - Dev Lima App - Dev Lima App - Dev Lima App - Dev Lima App - Dev Lima App - Dev Lima App - Dev Lima App - Dev Lima App - Dev Lima App - Dev Lima App - Dev Lima App - Dev Lima App - Dev Lima App - Dev Lima App - Dev Lima App - Dev Lima App - Dev Lima App - Dev Lima App - Dev Lima App - Dev Lima App - Dev Lima App - Dev Lima App - Dev Lima App - Dev Lima App - Dev Lima App - Dev Lima App - Dev Lima App - Dev Lima App - Dev Lima App - Dev Lima App - Dev Lima App - Dev Lima App - Dev Lima App - Dev Lima App - Dev Lima

Rodriguez Frank ; Rodriguez Frank ; Rodriguez Frank ; Rodriguez Frank ; Rodriguez Frank ; Rodriguez Frank ; Rodriguez Frank ; Rodriguez Frank ; Rodriguez Frank ; Thompson Karrie ; Rodriguez Frank ; Thompson Karrie ; Rodriguez Frank ; Rodriguez Frank ; Rodriguez Frank ; Rodriguez Frank ; Rodriguez Frank ; Quispe Manuel ; Rodriguez Frank ; Rodriguez Frank ; Rodriguez Frank ; Rodriguez Frank ; Rodriguez Frank ; Rodriguez Frank ; Rodriguez Frank ; Rodriguez Frank ; Rodriguez Frank ; Rodriguez Frank ; Rodriguez Frank ; Rodriguez Frank ; Rodriguez Frank ; Rodriguez Frank ; Rodriguez Frank ; Rodriguez Frank ; Ballarta Veronica ; Rodriguez Frank ; Rodriguez Frank ; Rodriguez Frank ; Rodriguez Frank ; Rodriguez Frank ; Rodriguez Frank ; Rodriguez Frank ; Rodriguez Frank ; Rodriguez Frank ; Rodriguez Frank ; Rodriguez Frank ;

App - Dev Lima App - Dev Lima App - Dev Lima App - Dev Lima App - Dev Lima App - Dev Lima App - Dev Lima App - Dev Lima App - Dev Lima App - Dev Lima App - Dev Lima App - Dev Lima App - Dev Lima App - Dev Lima App - Dev Lima App - Dev Lima App - Dev Lima App - Dev Lima App - Dev Lima App - Dev Lima App - Dev Lima App - Dev Lima App - Dev Lima App - Dev Lima App - Dev Lima App - Dev Lima App - Dev Lima App - Dev Lima App - Dev Lima App - Dev Lima App - Dev Lima App - Dev Lima App - Dev Lima App - Dev Lima App - Dev Lima App - Dev Lima App - Dev Lima App - Dev Lima App - Dev Lima App - Dev Lima App - Dev Lima App - Dev Lima App - Dev Lima App - Dev Lima App - Dev Lima App - Dev Lima App - Dev Lima

Rodriguez Frank ; Rodriguez Frank ; Rodriguez Frank ; Rodriguez Frank ; Rodriguez Frank ; Thompson Karrie ; Rodriguez Frank ; Quispe Manuel ; Rodriguez Frank ; Quispe Manuel ; Rodriguez Frank ; Rodriguez Frank ; Rodriguez Frank ; Rodriguez Frank ; Rodriguez Frank ; Ballarta Veronica ; Rodriguez Frank ; Rodriguez Frank ; Rodriguez Frank ; Rodriguez Frank ; Rodriguez Frank ; Rodriguez Frank ; Rodriguez Frank ; Ballarta Veronica ; Rodriguez Frank ; Quispe Manuel ; Rodriguez Frank ; Rodriguez Frank ; Rodriguez Frank ; Rodriguez Frank ; Rodriguez Frank ; Rodriguez Frank ; Rodriguez Frank ; Rodriguez Frank ; Rodriguez Frank ; Rodriguez Frank ; Rodriguez Frank ; Rodriguez Frank ; Galloso Christopher ; Rodriguez Frank ; Rodriguez Frank ; Rodriguez Frank ; Thompson Karrie ; Rodriguez Frank ; Rodriguez Frank ; Thompson Karrie ; Rodriguez Frank ;

App - Dev Lima App - Dev Lima App - Dev Lima App - Dev Lima App - Dev Lima App - Dev Lima App - Dev Lima App - Dev Lima App - Dev Lima App - Dev Lima App - Dev Lima App - Dev Lima App - Dev Lima App - Dev Lima App - Dev Lima App - Dev Lima App - Dev Lima App - Dev Lima App - Dev Lima App - Dev Lima App - Dev Lima App - Dev Lima App - Dev Lima App - Dev Lima App - Dev Lima App - Dev Lima App - Dev Lima App - Dev Lima App - Dev Lima App - Dev Lima App - Dev Lima App - Dev Lima

Rodriguez Frank ; Roesch Stephen ; Rodriguez Frank ; Rodriguez Frank ; Thompson Karrie ; Funderburg Matt ; Rodriguez Frank ; Rodriguez Frank ; Rodriguez Frank ; Torres Eliana ; Thompson Karrie ; Rodriguez Frank ; Torres Eliana ; Funderburg Matt ; Wirfel Gregory ; Funderburg Matt ; Thompson Karrie ; Funderburg Matt ; Torres Eliana ; Funderburg Matt ; Funderburg Matt ; Wirfel Gregory ; Wirfel Gregory ; Torres Eliana ; Funderburg Matt ; Funderburg Matt ; Funderburg Matt ; Torres Eliana ; Thompson Karrie ; Torres Eliana ; Thompson Karrie ; Thompson Karrie ;

Task - Description

This is being escalated to the Run Team..This is for STARS 4x-field..

Please see the Linked ticket that is attached..These are BOTH related to the same issues. This is being esculated to the Run Team...This employee isn'table to access a report that she uses everyday..All the others in h This is being esculated to Run Team..This is for Stars 4x-field...We need to have this corrected please...We have seen multiple

This is being escalated to the Run Team..This is for STARS 4x-field...The customer was a former employee and it shouldn't hav This is being escalated to the Run Team..This is for STARS 4x-field...This is concerning missing credits for Title Loans. Please add loan #1682622 to ticket #13606. Missing transaction in TREC for Joshua Vieyra for $250.00 on 2/23. Thanks. This is being escalated to the RunTeam...This is STARS 4x-field...This is a customer that never transferred to Latitude after we

This is being escalated to the RunTeam..This is for STARS 4x-field. Having Tier 2 stars look at this issue This being sent to the RunTeam..This is for STARS 4x This is being escalated to the Run Team...This is a STARS 4x-field..This is pertaining to missing information within TREC.

This is being submitted to the Run Team...We need to correct this for the TREC. esc to stars support

This is being escalated to the Run Team..This is STARS 4x-field...This is regarding incorrect postings in the Autojob. Spoke to store and she confirmed that this isn't printing on ALL terminals.

This is for STARS 4x-field This is being escalated..This is STARS 4x-field.

This is being escalated to the RunTeam..This is for STARS 4x....Please look into the rules for this. Thanks

This is being escalated to the RunTeam...This is for STARS 4x-field...We are missing information in Latitude. Escalated issue to corporate systems This is being escalated to the Run Team..This is for STARS 4x Attached spread sheet for required transactions.

This is being escalated to the Run Team..This is for STARS 4x-field...THis is an issue that is still happening for this customer. Ca The store is stating that they are still not seeing credit for this customer on their KMI?

This is being escalated to the Run Team..This is for STARS 4x-field...This customer's current status is EPP but the store is statin I informed Greg of the issue. This is for STARS 4x. This is for STARS 4x. This is for STARS 4x.

This is for STARS 4x-We need to research why the information that is being imputed isn't showing up correctly on the reports

This is for STARS 4x-field. This is regarding the Title Loan product and the information that is printing out on the receipts. This is being escalated to the Run Team...This is for STARS 4x...Please research this.

This needs to evaluated as this causes issues with Title Loan Approvals as the names need to match exactly with what is on th

assigned to tier 2 stars This is being escalated to the RUN TEAM..This is for STARS 4x-field...We need to research why commen This is being escalated to the Run Team..This is for STARS 4x...we need to see how the store is able to edit title information th This is being escalated to the Run Team...This is for STARS 4x-field

This is being escalated to the Run Team..This is for STARS 4x-field.... **We need to VOID out the Installment # 1 and apply tha

This is for STARS 4x-This is being escalated to the RunTeam

This is being escalated to the Run Team..This is for STARS 4x-field...This customer is in DEFAULT and customer isn't able to be

This is being escalated to the Run Team..This is for STARS 4x-field...We need to correct the customer's PARENT location back Name: TRAVIS , BARBARA Customer Nbr: 2742106 Loan Nbr: 29190981 showing this on the first payment 1 06/11/2012 (null) Check status was changed to Write Off but this did not provide the option to post a write off recovery. This is being escalated to the Run Team..This is for STARS 4x--This is an ENHANCMENT that needs to be added to JIRA..Please

Checked page setup and reset IE settings. This is for STARS 4x-field..I have tested this and I am not getting all the pages that a This is being escalated to the Run Team..This is for STARS 4x-field This is being escalated to the Run Team..This is for STARS 4x-field...Not understanding why a customer that is currently in Def This is being escalated to the Run Team..This is for STARS 4x-field..>;Please see the attached document for the corrections told Greg about this earlier

This is being escalated to the Run Team..This is for STARS 4x-field...Please make sure and see the email for the detailed instru This is for STARS 4x-field..>;We need to correct the value on this store...It sounds like this has been happening since 2010 f this is being escalated to the Run Team..This is for STARS 4x-field..I have tested this and the customer's checking information Confirmed issue there's a double buyback for this customer added for data correction was data correction is complete ticket

Validated see attachment Within this ticket

This feature needs to be turned off in Stars 4x. We need to verify whether this feature exists in Stars 3x;; if it does, turn it off. Data correction needs to be done need to insert a return check for check 138 and change the balance from $366 due Once co Verify the issue with store 1556 need to have App - dev investigate this and correct

Data correction needs to be done - installment payment seven posted twice, one will need to be removed To offset their sho Unable To Find Anything In Stars Or LIS This is being escalated to the Run Team...This is for STARS 4x....This customer's loan th

This is being escalated to the Run Team..This is for STARS 4x...This needs to be researched..Please see the email attached with

Follow-up - Description

E-mail to Stars 4 Development Team was sent. Jira Case ID: STFOUR-1354 When Printing Title Loans It Prints Out Single Receipts Would Like It To Print Out Two Assigned to Brian Hamblin JIRA case# 6

Email was sent requesting more information about the issue. E-mail to Stars 4 Development Team was sent. E-mail to Stars 4 Development Team was sent.

yday..All the others in her department aren't seeing this problem..We need to check her roles to all other DDO's for matching. We have seen multiple tickets come over for this issue..We need to look into what the root cause for these not posting is. Which NSF are you trying to post??? If you are trying to post an ACH posting, your not going to be able to..The store isn't able

Tammy, I need to know the customer information for us to be able to look this up please! Thanks

Added example of check that will not scan to ticket. Still an issue.

manager amanda called back. reporting that she is still having the same issue and was checking to see what the satus of comp

Follow-up with store to verify KMI.

Sent email to DDO (Sarah Dickson) and copied Lima to confirm transactions. Is pending of confirmation of Sarah Dickson. Issue reported to Stars04 Team.

store called with another customer having the same issue. customer: Jane Owiecki loan#: 29063005 Store is asking for an upd I updated the Category for this ticket to Corporate System ->; Kmi. Are you still not seeing credit for this customer? Please

Store called they are concern that if this is not corrected soon customer will go in to write off then they should not. Informed Called Rhonda - the issue is with 2 separate reports, the check scan report is not showing data and the check scan for ILP repo

Escalating to Stars 4 team Hi Greg It was verified that the loan type corresponds to a ''title loan'', this type of loan is not suppo

store has 2 more customers with this issue. customer: Angela Riley loan#: 28942896 customer: Amber Bannister loan#: 2893

ut on the receipts.

We reported to Karrie Thompson that the ticket is not clear and we need more information in order to fix these. She said tha It has to be considered like an enhacement. This is being escalated to the Run Team..THis is for STARS 4x-field

Yaritz sent a list of stores having this issue. 501 502 503 505 506 507 508 509 511 513 515 2275 2126 2166 2980 2982 2977 2

store called for status. Asked Matt N for assistance. We are going to review these.

Store 1029 called in about this issue I fill them in on this ticket and referred to DDO and the other store for full details this is being escalated to the Run Team...This is for STARS 4x-field...I have tested this and any screen that I go into for this cus

This has been tested and the customer's not getting an option to make any buyback payment..Please correct Store has called

This isn't anything with the STARS application that isn't printing incorrectly..The settings on the prnter or something needs to

Received an e-mail from Jamie - Spoke with Karrie on tier 2 she is working on this issue. And has escalated appropriately Have a few questions about this for the store showing 15 today in the ProdRep (yesterday Data) Per our online compliance manager, there are no online loans in Nebraska, so 3x is not needed. Bill Ferris Compliance Manag

Called the store to find out more information on this issue to find out what needs to be corrected CSR ask to call back tomorr Some e-mail need a customer example and confirmation of the issue Helpdesk, can you please get more information about this problem? Store called in for a ticket status. I advised to store that the scenario is being handled asap by the STARS team. Store advised. DDO is requesting that we can provide information on how the loan was satisfied, screenshot or else.

We'll need a data correction done to have the ability to refinance and or make payments Store called back, and wanted me to mention that because of the duplicate transaction, the store has an overshort for the cu

n Hamblin JIRA case# 694 scheduled for March 01 anaylsis.

or matching.

e to..The store isn't able to process any ACH Returns..Please advise?

what the satus of completion was

n of Sarah Dickson.

tore is asking for an update. r this customer? Please advise

y should not. Informed Store That This Has Been Sent Up To The Run Team check scan for ILP report is showing an exception error. Both screen shots attached to this ticket.

ype of loan is not supported by starts3x, this should be worked by stars4 Could you forward the ticket to stars4 team?.

r Bannister loan#: 28938942

o fix these. She said that she can get more information about it.

2166 2980 2982 2977 2986 2990 2991 3001

e for full details hat I go into for this customer, Installment Payment, ACH Deposit, or anything it is throwing out an exception error.

correct Store has called on status. This is still not resolved. CSR has taken the buyback and given the customer a written receipt. Store call

or something needs to be corrected.

ated appropriately

rris Compliance Manager ask to call back tomorrow because the manager knows more of what happened to this Loan

RS team. Store advised. Customer states that she wants to make the payment today. She is in store, and does not want to come back.

an overshort for the customer for the amount of $37.40.

o stars4 team?.

tomer a written receipt. Store call for status

does not want to come back.

ID

Title

Status

35630 35920 36661 35653 35364 32748 33127 31877 31837 30103 30276 29005 29012 25427 25396 33665

Not receiving LTS faxes I Agree issue KMI - no targets for P6. EZ Alerts for GDI Group ez alerts TeamUpAgainstFraud issue KMI issue Customer Showing Up In EZ Alert some calls not showing up income calculator Receiving EZ alert for not processing EOD for 6/1 LTS not printing on fax / Other printing issues Not Receiving Any LTS's Since They Have Moved Automate CC redeposits automation of a report Title Loan Popping Up In EZ Alert

;Processing (assigned) ;Processing (assigned) ;Processing (assigned) ;Processing (assigned) ;Processing (assigned) ;Solved ;Processing (assigned) ;Processing (assigned) ;Processing (assigned) ;Solved ;Solved ;Processing (assigned) ;Processing (assigned) ;Processing (assigned) ;Processing (assigned) ;Processing (assigned)

Last update

Opening date

Priority

Assigned to - Technician

Requester

2012-06-22 20:37 2012-06-22 20:02 2012-06-22 20:09 2012-06-22 20:25 2012-06-20 08:09 2012-06-22 20:22 2012-06-12 10:27 2012-06-22 11:09 2012-06-12 18:16 2012-06-22 16:47 2012-06-22 15:56 2012-06-22 19:24 2012-06-22 10:14 2012-06-19 14:47 2012-06-19 14:47 2012-06-22 11:08

2012-06-18 11:25 2012-06-19 15:22 2012-06-20 17:09 2012-06-18 12:40 2012-06-18 09:31 2012-06-11 17:51 2012-06-11 15:13 2012-06-07 14:17 2012-06-07 12:58 2012-06-02 13:32 2012-06-02 13:46 2012-05-29 17:00 2012-05-29 17:05 2012-05-10 11:20 2012-05-10 08:45 2012-06-12 13:41

High Medium Medium Medium Medium High Medium High Medium Medium Medium Medium High High High High

Linares Giancarlo ;

Quispe Manuel ;

Pinzas Roy ; Pinzas Roy ; Quispe Manuel ;

791 BRA ; Lourenco Peter ; 6938 SWT ; Pennington Rick ; Dickson Sarah ; Tucker Tammy ; 3014 3014 ; 257 LSV ; 834 OTT ; 237 LLM ; 264 LSI ; 6792 HKA ; 977 TSW ; Henry Jamie ; Henry Jamie ; 257 LSV ;

Category (class)

Due date

Assigned to - Group

Web Apps > LTS Web Apps > I Agree Data Issues > In Queue Web Apps > EZ Alerts Web Apps > EZ Alerts Web Apps > Other Data Issues > New Customer Count STARS - Store > Reports STARS - Store > Call Management Data Issues > In Queue Web Apps > EZ Alerts Store Hardware > Fax Web Apps > LTS Operational > Check Cashing Web Apps > Chexar Web Apps > EZ Alerts

2012-06-29 19:36 2012-06-28 09:56 2012-06-28 09:44 2012-06-25 14:20 2012-06-25 11:25 2012-06-19 09:34 2012-06-19 09:27 2012-06-14 16:14 2012-06-14 16:02 2012-06-13 17:20 2012-06-13 10:44 2012-06-13 10:41 2012-06-08 17:49 2012-06-04 20:02 2012-06-04 19:54

Corporate Systems - Lima Corporate Systems - Lima Corporate Systems - Lima Corporate Systems - Lima Corporate Systems - Lima Corporate Systems - Lima Corporate Systems - Lima Corporate Systems - Lima Corporate Systems - Lima Corporate Systems - Lima Corporate Systems - Lima Corporate Systems - Lima Corporate Systems - Lima Corporate Systems - Lima Corporate Systems - Lima Corporate Systems - Lima

Last edit by

Task - Description

Rivera Christian ; Rivera Christian ; Rivera Christian ; Leon Cristian ; Ellis Jason ; Rivera Christian ; Rivera Christian ; Pinzas Roy ; 834 OTT ; Rivera Christian ; Pinzas Roy ; Rivera Christian ; Thompson Karrie ; Pinzas Roy ; Pinzas Roy ; Pinzas Roy ;

Store states they are not receiving LTS Faxes. I confirmed they are able to go to district portal , click LT

changed to high priority because this is impeding Sarah's progress through EZ alerts. Examples have been added to the documents. Two customers: Angelina Harris #3082610 5/30/2012 Jose Flores-Romero #3151332 6/08/2012 Requ

Follow-up - Description

Peter Lourenco is a contractor and our application never supported I agree survey for contractor employees. Peter who told y

rah's progress through EZ alerts.

An email was sent to the store to get more information about this problem. We looked at settings and this store should not being receiving that alert anymore. Store will call back if the LTS fax issue persists. Escalated to Lima

employees. Peter who told you to take the survey?.

ID

Title

36609 6124 28088 28089 11717 34117 32632 33102 32761 9067 23578 28432 32460 30090 29669 29267 29672 29781 28827 29783 28078 26911 16847 27135 26797 26917 26715 26347 26718 26263 24734 24762 25618 4259 1346 23633 24388 16390 20187 23211 23421 23631 23204 20220 20219 23209

ACH counter checks test file for cash generator 60 plus - 2010 Loans require data clean - up Data Clean - Up - Post Refund and Bankruptcy Transactions MASTER TICKET - TREC Outage (OLD HEAT TICKET 931294) Phone system issue Blast documentation Stars error Stars Is Cycling Pop Up Box's For Title Loan Store Visits Missing return Tip Line Oddity ACH auto-clearing after 14 days Check Scanner - device disconnected STARS - Can not void WO Recovery payment Write Off STARS receipts printing with incorrect due dates Check & ACH Returns not reversing payment in Veritec STARS Campaign ID module Michigan ACH returns not reported into Veritec Jira STTHREE-415 Data Cleanup Latitude returns Bank returns without offsetting Stars returns Money order receipt JIRA STTHREE-392 8/19 Book Payment for RIS Customer Emma Montilla loan#28212595 Refunds are not rounding to two decimal places Held Check Summary TREC outages caused by wire refunds Store Evaluation 4x PDL Unable to Post Payments JIRA issue / 4x Sold Payment-Refunds.doc Stars 4X - Loan did not transfer from Stars to Latitude STARS 3X - Customers are able to set up 2 refinances at the same time RIS - Need the g/l corrected and settlement files updated 4xPDL_Latitude_STARS_Payments_Excpetion_Alert_05032012 STARS Campaign ID module Check n Go Checks Not Reading Through Correctly Stars 3X - Data Correction - Close Loan 12673921 with zero balance Store Settlement PDL partial DCDP not coming through in the transactions file Account not in Latitude Missing transactions in Latitude CSO does not net to $0 Teletrak communication failed teletrack communication failed ILP loan overpayment

23206 20947 19411 22083 20654 21588 19753 19535 19964 20195 19615 19254 19309 15992 15922 16496 15284 12329 11702 15901 10049 9303

Title loans dropping off trial balance a day prior to default MASTER TICKET - stars training environment issue WU CPAY refund Printing issues Stars 3x Missing account in latitude Store Mail Freezing When Deleting Messges Possible recurring variance New Customer Missing account in latitude Loan # 22053027 Store 3013 - Stars issue Loan 2761550 not in Latitude Add to distribution list STARS 3X - commandloans.com went down Missing account STARS 3X - USStores ACH Submissions Validation Report Access to http://chqapp12vs1/reporting/ Undeliverable email msg: Check n Go Contact Cognos software issue getting error in over/short interface unable to enter itmes into KMI

Status

Last update

Opening date

Priority

;Processing (assigned) ;Processing (assigned) ;Processing (assigned) ;Processing (assigned) ;Processing (assigned) ;Processing (assigned) ;Processing (assigned) ;Processing (assigned) ;Processing (assigned) ;Processing (assigned) ;Processing (planned) ;Pending ;Processing (assigned) ;Processing (assigned) ;Processing (assigned) ;Processing (assigned) ;Processing (assigned) ;Processing (assigned) ;Processing (assigned) ;Processing (assigned) ;Processing (assigned) ;Processing (assigned) ;Processing (assigned) ;Processing (assigned) ;Processing (assigned) ;Processing (assigned) ;Processing (assigned) ;Processing (assigned) ;Processing (assigned) ;Processing (assigned) ;Processing (assigned) ;Processing (assigned) ;Processing (assigned) ;Processing (assigned) ;Processing (assigned) ;Processing (assigned) ;Processing (assigned) ;Processing (assigned) ;Processing (assigned) ;Processing (assigned) ;Processing (assigned) ;Processing (assigned) ;Processing (assigned) ;Processing (assigned) ;Processing (assigned) ;Processing (assigned)

2012-06-22 14:47 2012-06-21 09:30 2012-06-19 20:12 2012-06-19 20:12 2012-06-14 16:27 2012-06-13 15:30 2012-06-13 15:28 2012-06-12 20:26 2012-06-12 14:57 2012-06-12 13:53 2012-06-12 13:46 2012-06-11 15:26 2012-06-08 19:30 2012-06-07 11:36 2012-06-05 12:04 2012-06-02 12:17 2012-06-01 19:01 2012-06-01 18:55 2012-06-01 18:51 2012-06-01 18:50 2012-05-29 18:26 2012-05-28 18:52 2012-05-25 14:12 2012-05-22 21:29 2012-05-21 09:36 2012-05-18 15:58 2012-05-18 13:21 2012-05-18 10:18 2012-05-17 10:05 2012-05-16 15:18 2012-05-15 10:04 2012-05-14 13:47 2012-05-11 16:30 2012-05-11 15:31 2012-05-10 10:49 2012-05-10 10:15 2012-05-09 18:12 2012-05-08 11:53 2012-05-07 16:16 2012-05-07 10:35 2012-05-04 13:02 2012-05-04 12:57 2012-05-04 10:43 2012-05-03 08:09 2012-05-03 08:08 2012-05-02 18:09

2012-06-21 10:21 2012-01-30 12:09 2012-05-24 10:47 2012-05-24 10:56 2012-03-06 13:57 2012-06-13 14:41 2012-06-11 10:24 2012-06-11 12:37 2012-06-11 17:17 2012-02-16 14:33 2012-05-03 15:42 2012-05-25 18:44 2012-06-08 18:34 2012-06-01 21:01 2012-06-01 13:15 2012-05-30 20:56 2012-06-01 13:13 2012-06-01 15:48 2012-05-29 10:53 2012-06-01 15:54 2012-05-24 10:23 2012-05-17 15:51 2012-04-05 10:35 2012-05-18 18:24 2012-05-17 10:10 2012-05-17 16:01 2012-05-16 16:03 2012-05-16 11:23 2012-05-16 16:05 2012-05-15 10:15 2012-05-09 10:50 2012-05-09 12:08 2012-05-11 11:16 2012-01-17 13:58 2012-01-03 18:18 2012-05-04 11:31 2012-05-07 18:49 2012-03-29 14:07 2012-04-17 11:08 2012-05-02 12:19 2012-05-03 12:54 2012-05-04 11:12 2012-05-02 12:10 2012-04-17 13:50 2012-04-17 13:46 2012-05-02 12:17

High Medium Medium Medium High High High Medium High Medium High High High Very High Medium Medium Medium Very High Medium Very High High Very High Very High High High High High High Medium Medium High High Very High High Medium Medium Medium Medium High Medium Medium Medium Medium Very High Very High High

;Processing (assigned) ;Processing (assigned) ;Processing (assigned) ;Processing (assigned) ;Processing (assigned) ;Processing (assigned) ;Processing (assigned) ;Processing (assigned) ;Processing (assigned) ;Processing (assigned) ;Processing (assigned) ;Processing (assigned) ;Processing (assigned) ;Processing (assigned) ;Processing (assigned) ;Processing (assigned) ;Processing (assigned) ;Processing (assigned) ;Processing (assigned) ;Processing (assigned) ;Processing (assigned) ;Processing (assigned)

2012-05-02 18:08 2012-05-02 12:41 2012-04-30 11:10 2012-04-26 09:45 2012-04-25 18:56 2012-04-24 21:17 2012-04-23 18:53 2012-04-18 19:17 2012-04-18 11:15 2012-04-18 11:08 2012-04-13 19:51 2012-04-13 10:07 2012-04-12 17:13 2012-04-10 13:59 2012-04-09 10:49 2012-04-03 14:47 2012-03-30 17:24 2012-03-30 06:56 2012-03-27 16:35 2012-03-27 15:55 2012-03-27 14:21 2012-03-27 10:44

2012-05-02 12:15 2012-04-20 10:52 2012-04-12 15:39 2012-04-25 17:59 2012-04-19 17:56 2012-04-24 15:43 2012-04-14 13:36 2012-04-13 11:42 2012-04-17 15:03 2012-04-17 11:41 2012-04-13 15:08 2012-04-12 10:51 2012-04-12 12:39 2012-03-27 13:56 2012-03-27 11:25 2012-03-30 10:49 2012-03-27 07:54 2012-03-09 13:10 2012-03-06 13:33 2012-03-27 10:41 2012-02-23 14:28 2012-02-20 15:49

Medium Medium High Medium Very High Medium High High Medium High Very High Medium High Medium High Medium Very High High Medium High High Medium

Assigned to - Technician

Requester

Bendezu Jose Luis ; Rimac Junior ; Saavedra Gustavo ; Saavedra Gustavo ; Leon Cristian ; Linares Giancarlo ; Leon Cristian ; Linares Giancarlo ; Rodriguez Frank ; Rodr-guez Mirko ; Rodriguez Frank ; Rivera Christian ; Herrera Henry ; Linares Giancarlo ; Bendez Antony ; Rodriguez Frank ; Rodr-guez Mirko ; Rodriguez Frank ; Rodr-guez Mirko ; Rodriguez Frank ; Rodriguez Frank ; Rodriguez Frank ; Rodriguez Frank ; Saavedra Gustavo ; Rodriguez Frank ; Rodriguez Frank ; de la Cruz Betty ; Rodr-guez Mirko ; Rodriguez Frank ; Melendez Eddu ; Rodriguez Frank ; Rodriguez Frank ; Rodriguez Frank ; Arias Christian ; Linares Giancarlo ; Rodriguez Frank ; Rodr-guez Mirko ; Rodriguez Frank ; Salinas Ramiro ; Salinas Ramiro ; Rodriguez Frank ; Rodriguez Frank ; Rodriguez Frank ; Roque Warren ; Rodriguez Frank ; Rodriguez Frank ; Rodriguez Frank ; Rodriguez Frank ; Rodriguez Frank ; Rodr-guez Mirko ; Rodriguez Frank ; Rodriguez Frank ;

1557 ELI ; Chen Chenney ; Nichting Matthew ; Nichting Matthew ; Crawford Tara ; Poindexter Todd ; Poindexter Todd ; Hammond Tina ; 6806 HAW ; Horne Miriam ; Henry Jamie ; Pennington Rick ; 6946 MAF ; 2406 DCT ; Creamer Chad ; 143 SRO ; 1315 DAN ; Sheridan Candace ; Leurck Shannon ; Sheridan Candace ; Nichting Matthew ; Crawford Tara ; Henry Jamie ; 5928 OWO ; Nichting Matthew ; Crawford Tara ; Crawford Tara ; 1303 BEL ; Crawford Tara ; Wiese Eduardo ; McGimsey Joshua ; Henry Jamie ; McGimsey Joshua ; Walker Cynthia ; Middendorf Alex ; McGimsey Joshua ; Leurck Shannon ; 1003 CIB ; Koeninger Frank ; Zinnecker Adam ; McGimsey Joshua ; McGimsey Joshua ; Zinnecker Adam ; 1020 CIR ; 2992 EPD ; Zinnecker Adam ;

Rodriguez Frank ; Ballarta Veronica ; Rodriguez Frank ; Ballarta Veronica ; Rodriguez Frank ; Herrera Henry ; Rodriguez Frank ; Rodriguez Frank ; Arias Christian ; Rodriguez Frank ; Rodr-guez Mirko ; Rodriguez Frank ; de la Cruz Betty ; Rodriguez Frank ; Rodr-guez Mirko ; de la Cruz Betty ; Rodr-guez Mirko ; Rodriguez Frank ; de la Cruz Betty ; Rodriguez Frank ; Rodr-guez Mirko ; Linares Giancarlo ; Rodriguez Frank ; de la Cruz Betty ; Rodriguez Frank ; Rodr-guez Mirko ; Rodriguez Frank ;

Ababneh Omar ;

Zinnecker Adam ; 7442 STF ; Davis Rhonda ; 2980 AFP ; Retherford Matthew ; McGimsey Joshua ; 6960 CGO ; Fehring Jonathan ; 267 LPE ; McGimsey Joshua ; Kelly Nicole ; Creamer Chad ; Pearson Scott ; Henry Jamie ; Mantilla Jean-Marx ; McGimsey Joshua ; Nemetz Lisa ; Cabral Jonathan ; Dorton Deborah ; Elder Brandon ; Lankford Carrie ; Wilson Branwen ;

Category (class)

Due date

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Software > Stars Software > File Access OTHER > Data Request OTHER > Data Request Software > TREC Communications > Phone Systems Axcess Recovery > Noble Software > Stars Store Software > Stars Web Apps > Store Visit Software > RIS Web Apps > Other Software > Stars Check Scanner > Device Disconnected Store Software > Data issues Software > STARS Write-off Software > STARS - Store Veritec > Indiana Software > Stars Veritec > Michigan OTHER > Data Issue Software > Latitude Store Software > Stars OTHER > Other Software > RIS Software > Stars Software > Stars Store Software > Stars Software > TREC Store Software > Stars Software > Latitude OTHER > Other Software > Latitude Web Apps Software > RIS Software > Latitude Software > STARS ID Store Software > Stars OTHER > Reports Software > Stars Software > Latitude Software > Latitude Software > Stars Store Software > TeleTrack Store Software > TeleTrack Software > Stars

2012-07-19 22:39 2012-07-18 22:40 2012-04-20 18:00 2012-06-13 17:00 2012-06-12 17:00 2012-06-18 13:23

2012-05-31 07:52

2012-06-08 16:25 2012-06-07 16:22

2012-06-08 17:51 2012-06-21 22:32 2012-05-21 11:19 2012-05-29 13:59 2012-06-30 08:36 2012-05-25 15:55 2012-05-25 09:59 2012-06-14 20:29 2012-05-22 08:39 2012-05-14 16:26 2012-05-29 18:52 2012-05-18 11:42 2012-05-11 11:36 2012-05-29 11:54 2012-04-24 11:31 2012-05-10 17:05 2012-05-11 11:39 2012-05-15 14:31 2012-05-21 14:08 2012-05-21 14:03 2012-05-16 14:26

App - Dev Lima App - Dev Lima App - Dev Lima App - Dev Lima App - Dev Lima App - Dev Lima App - Dev Lima App - Dev Lima App - Dev Lima App - Dev Lima App - Dev Lima App - Dev Lima App - Dev Lima App - Dev Lima App - Dev Lima App - Dev Lima App - Dev Lima App - Dev Lima App - Dev Lima App - Dev Lima App - Dev Lima App - Dev Lima App - Dev Lima App - Dev Lima App - Dev Lima App - Dev Lima App - Dev Lima App - Dev Lima App - Dev Lima App - Dev Lima App - Dev Lima App - Dev Lima App - Dev Lima App - Dev Lima App - Dev Lima App - Dev Lima App - Dev Lima App - Dev Lima App - Dev Lima App - Dev Lima App - Dev Lima App - Dev Lima App - Dev Lima App - Dev Lima App - Dev Lima App - Dev Lima

Thompson Karrie ; Chen Chenney ; Galloso Christopher ; Galloso Christopher ; Snyder Joseph ; Nunner Ryan ; Nunner Ryan ; Wirfel Gregory ; Thompson Karrie ; Rivera Christian ; Herrera Henry ; Torres Eliana ; Wirfel Gregory ; Roth Brandon ; Espejo Juan Carlos ; 143 SRO ; Torres Eliana ; Torres Eliana ; Rivera Christian ; Torres Eliana ; Galloso Christopher ; Rivera Christian ; Ellis Jason ; Espejo Juan Carlos ; Galloso Christopher ; Thompson Karrie ; Espejo Juan Carlos ; Espejo Juan Carlos ; Galloso Christopher ; Espejo Juan Carlos ; Espejo Juan Carlos ; Thompson Karrie ; Wirfel Gregory ; Wirfel Gregory ; Galloso Christopher ; Snyder Joseph ; Linares Giancarlo ; Rodriguez Frank ; Galloso Christopher ; Snyder Joseph ; Espejo Juan Carlos ; Espejo Juan Carlos ; Snyder Joseph ; Rodriguez Frank ; Rodriguez Frank ; Espejo Juan Carlos ;

Software > Stars Store Software > Stars Store Software > Stars Software > Stars Software > Stars Software > Latitude Web Apps > Store Mail Software > TREC OTHER > Customer Edit Software > Latitude Software > Latitude Software > STARS - Store OTHER > Data Issue Software > Exchange - Email Server OTHER > Other Software > Latitude OTHER > Reports OTHER > Reports Software > Exchange - Email Server Software > Cognos Web Apps > Over Short Web Apps > District Portal

2012-05-15 14:28 App - Dev Lima 2012-05-10 11:28 App - Dev Lima 2012-05-08 16:07 App - Dev Lima App - Dev Lima 2012-05-10 18:28 App - Dev Lima 2012-05-08 15:59 App - Dev Lima App - Dev Lima 2012-04-23 16:06 App - Dev Lima 2012-04-26 15:22 App - Dev Lima 2012-04-26 12:52 App - Dev Lima App - Dev Lima 2012-04-18 16:38 App - Dev Lima App - Dev Lima App - Dev Lima 2012-04-03 17:27 App - Dev Lima App - Dev Lima 2012-04-03 10:56 App - Dev Lima 2012-04-27 05:57 App - Dev Lima App - Dev Lima App - Dev Lima App - Dev Lima App - Dev Lima

Espejo Juan Carlos ; Ballarta Veronica ; Rodriguez Frank ; Espejo Juan Carlos ; Galloso Christopher ; Espejo Juan Carlos ; Espejo Juan Carlos ; Arias Christian ; Espejo Juan Carlos ; Espejo Juan Carlos ; Espejo Juan Carlos ; Espejo Juan Carlos ; Espejo Juan Carlos ; Foster Ricardo ; Roth Brandon ; Espejo Juan Carlos ; Wirfel Gregory ; de la Cruz Betty ; Roth Brandon ; Espejo Juan Carlos ; Roth Brandon ; Roth Brandon ;

Task - Description

Deleted cookies and temporary files. Reset IE settings. Issue persisted

This is being submitted to the Run Team..This is for STARS 4x-field This is being escalated to the Run Team..This is for STARS 4x-field...We need to research this...The customer's loan is in Write Informed Karrie of the issue, assigned to STARS This is being escalated to the Run Team..This is for STARS 4x. Escalated to Stars Store support. This is a P1 issue-This is being escalated to the Run Team..This is for STARS 4x-field

This is for STARS 4x....Same thing that happened with ticket # 26926 This is for STARS 4x-field

Can you look into this loan and make the necessary corrections so tomorrow CRU can purchase this loan from Venue? We ne Please add the below rejected return to ticket# 23633. The below payment is the return of the original payment that rejected

1. Update loan as closed 2. Update borrow status as INA Please add the following loan to this ticket. We did not receive the DCDP on 5/4 of $194.90 in the store PDL settlement trans This is for STARS 4xThis is for STARS 4x This is for STARS 4x- Please add the following to this heat ticket 5/03 TLP Loan #28626019 BUY transactions 5/03 TLP Loan #2 The store is still getting this message. The store says this seems to only be happening to one custmer. customer: Comanda W This is being escalated to the Run Team..>;This is for STARS 4x-field...We need to check to see if everything is validating on This is for STARS 4x

This is for STARS 4x This is being escalated to the Run Team..>;This is for STARS 4x....The training environment isn't currently working...I have i Veronica, I have looked back at ALL receipts for this store from 4/1/2012 - 4/17/2012 and I am not seeing where this would h This is being escalated to the Run Team...This is for STARS 4x-field This is being escalated to the RunTeam..This is for STARS 4x...Missing a customer in Latitude. Store called back and still having same issue Deleted Cookies Rebooted Station Ran Email Script

This is being escalated to the RunTeam..This is STARS 4x-field...We need to see why there are several stores showing differen This is being escalated...This is for STARS 4x-field...We need to transfer to Latitude. This is being escalated to the RunTeam..This is STARS 4x-field..This customer needs to be transferred to Latitude.

This is being escalated to the RunTeam. This is STARS 4x-missing account in Latitude...

esc. to desktop

She's still having trouble. See the attached e-mail for an example of what she is seeing. The option to enter at the DDO level i

Follow-up - Description

Reviewed for possible clean - up in console but not possible in console. Reviewed for possible correction through console, console does not allow transactions types to be selected.

This is for STARS 4x-field...I have emailed Frank and Mirko informing them that we have another ticket for a very common rea Hola please, can you explain what is the problem and why was assigned to runteam ? Atte. Carlos Revilla

tomer's loan is in Write Off status but there isn't anything in the customer's history to indicate write off.

Here is a customer# for store# 7127- 1126865 Console does not allow changing of transaction type. Need assistance from Lima.

This is being escalated to the Run Team..This is for STARS 4x-field...We need to research this...This is the second store that ha

This is for STARS 4x-field

Escalated to lima to assist in moving loan to latitude

Alex verified corrections are still required - escalating to have this completed. Alex - need an update, are corrections still requ

Still an issue. Tried calling the store, but it was past business hours. I would like to know when occurs the problem because m

we don't have access to st4tst04.cngfinancial.com server.May be this type of issue correspond to other area. We research and we saw that its a general problem so we are going to put this like enhacement in order to fix this. The probl

Escalated to run team to investigate missing debits Jonathan inquired about the status on this ticket. We will check tomorrow per Polly Byrd.

t for a very common reason.

he second store that has had this issue with the Misc. Receipts.

re corrections still required for for the GL/settlement files as this loan is almost a year old since it was denied.

he problem because maybe the scanner needs maintenance. Regards, Frank Rodriguez

er to fix this. The problem is that is not printing correct values into receipt but its insert correct into database