Step 1: See if the drive appears in BIOS The BIOS in your computer manages all communication between the

hardware components and the operating system. If the operating system does not recognize the CD/DVD drive, check the BIOS and see if it is recognized there. To check the BIOS, use one of the following sets of steps, depending on the type of computer and the version of BIOS you are using:

If you are using a notebook computer

1.

Turn off the computer and wait five seconds.

2.

Turn on the computer and immediately press the F10 key repeatedly until the BIOS Setup Utility screen appears.

If BIOS does not open using F10 , repeat the process using the F1 key instead.

3.

Use the arrow keys to navigate to the System Configuration screen.

4.

Select Boot Options and then press Enter .

5.

On the Boot Options sub-screen, select Boot Order and then press Enter .

6.

In the Boot Order list, look for a CD/DVD drive entry. Depending on your notebook model and specific CD/DVD drive, the entry name indicates the exact type of disc drive you have (for example, it may read Internal CD/DVD-ROM Drive ).

Figure 1: Example of CD/DVD drive listing in notebook BIOS

7.

Press Esc and then press Enter to Exit BIOS.

If you are using a desktop computer with BIOS version 6 or less

If you are using a desktop computer with BIOS version 7 or greater If there is no CD/DVD drive listed in BIOS, the problem is probably hardware-related. If you are using a desktop computer, continue to Step 5 . If you are using a notebook computer, contact HP Customer Support for further assistance. If a CD/DVD drive name is listed in BIOS, the BIOS recognizes the device and the problem is most likely softwarerelated. Continue to the next step. Step 2: Check the drive name in Device Manager Use the following steps to reinstall the drive in Device Manager and to find if Windows is able to recognize the drive. Show me how

1.

Click Start

, and enter Device Manager into the Search field. Click Device Manager .

Figure 4: Opening Device Manager

2.

Double-click DVD/CD-ROM drives .

If DVD/CD-ROM drives is not in the list, skip to Step 4 to reset power.

3.

Right-click the drive name and select Uninstall .

Figure 5: Uninstall DVD/CD-ROM drive

If a confirmation window opens, click OK .

The drive name should be removed from the list (and the DVD/CD-ROM drives category will also be removed if there is only one drive).

4.

In Device Manager, click Action , select Scan for hardware changes , and then wait for Windows to find and install the CD/DVD drive.

Figure 6: Scan for hardware changes

When the installation finishes, the drive name should appear in Device Manager.

5.

Open the DVD/CD-ROM drive category again and do the following actions depending on what is shown in DVD/CD-ROM drives :

If the CD/DVD drive name is missing , the drive is not being detected by Windows. Scan for hardware changes again to attempt to detect the drive. If the drive is still not detected, close Device Manager and skip to Step 4 to reset power and reseat the drive cables if necessary.

If a drive name is shown with an alert icon (the drive icon is marked with an alert symbol, ), double-click the drive name to find more information. Do the following depending on what is shown in the Device Status section:

If error code 10 , 19 , 31 , 32 , 39 or 41 is shown in Device Status, a problem exists with the integration of previous CD burning software. Use Step 6 to remove associated control filters from the registry.

For any other error, refer to the information that is provided with the error code. For more help and information, refer to the HP support document Device Manager Information (Windows 7) .

If a drive name is shown with a disabled icon (the drive icon is marked with an arrow pointing down, ), the drive has been disabled. Right-click the drive name and select Enable

. You may have to restart the computer. The drive should work correctly once it has been enabled.

NOTE:If the drive cannot be enabled, a required software service or driver is disabled or not functioning properly. Double-click IDE ATA/ATAPI controllers in Device Manager to see if there are any problems and troubleshoot them according to the error codes. Resetting the BIOS may also resolve this problem:

To reset the BIOS on a notebook computer , restart the computer, press F1 or F10 (depending on computer model) repeatedly at startup to open the BIOS Setup Utility, press F9 to Setup Defaults, press Enter , and then press F1 or F10 again to Save and Exit.

To reset the BIOS on a desktop computer with BIOS version 6 or less , restart the computer, press F1 or F10 (depending on computer model) repeatedly at startup to open the BIOS Setup Utility, press F5 , press Enter , and then press F1 or F10 again to Save and Exit.

To reset the BIOS on a desktop computer with BIOS version 7 or greater , restart the computer, press F1 or F10 (depending on computer model) repeatedly at startup to open the

BIOS Setup Utility, use the arrow keys to navigate to the File tab, select Apply Defaults and Exit , and then press Enter .

If the CD/DVD drive is listed as normal , with no special icons

, Windows is detecting the

drive but other software used to burn discs may not be detecting the drive. Use the steps in CD/DVD writing software does not recognize the drive to make the disc burning software detect the drive. Step 3: Use the Hardware and Devices troubleshooter Windows 7 includes a troubleshooter that checks hardware, such as CD/DVD drives, for problems. Follow these steps to use the Hardware and Devices troubleshooter to check for problems: 1. Click Start , and then click Control Panel .

2.

Under System and Security, click Find and fix problems .

Figure 7: System and Security section of Control Panel

3.

Under Hardware and Sound, click Configure a device .

Figure 8: Troubleshooting computer problems

If you are prompted for an Administrator password or confirmation, type the password or provide confirmation.

4.

Click Next .

5.

Windows checks for problems. If the troubleshooter detects problems, follow the instructions to fix the problem.

If the drive is still missing after using the troubleshooter, continue to the next step.

Step 4: Reset the computer power

Step 6: Clear the upper and lower registry filters Clear the registry filters for Device Manager error codes 10 , 19 , 31 , 32 , 39 or 41 using the following steps 1. Use the Microsoft Fix it Solution from Your CD drive or DVD drive is missing or is not recognized by Windows or other programs (in English).

If you cannot use the Microsoft Fix it Solution, continue using these steps to clear the upper and lower registry filters manually.

2.

Unplug all non-essential external plug and play devices, especially cameras. Then complete the following steps.

Show me how

3.

Click Start

, and then enter regedit into the Search field. Click regedit .

Figure 14: Search for regedit

If you are prompted for an Administrator password or confirmation, type the password or provide confirmation.

The Registry Editor opens.

4.

Select Computer in the main window.

Figure 15: Registry Editor

5.

Click File , click Export , type a filename that is easy for you to remember, and then click Save .

A copy of the registry has been saved for back-up purposes to the Documents folder. If problems occur after using these steps, browse to the file and double-click it to restore the registry.

6.

Click the arrow next to each of the following items in the list:

o o o o o
7.

HKEY_LOCAL_MACHINE SYSTEM CurrentControlSet Control Class

Select 4D36E965-E325-11CE-BFC1-08002BE10318 . Make sure you have selected this exact key name.

8.

If a LowerFilters value is listed on the right side of the registry editor window, select the LowerFilters value and press the Delete key. Confirm the deletion by clicking Yes .

Figure 16: Registry Editor: LowerFilters key

9.

If an UpperFilters value is also listed, select UpperFilters in the right window and press the Delete key.

Confirm the deletion by clicking Yes .

10. Delete all other UpperFilters and LowerFilters values within the 4D36E965-E325-11CE-BFC108002BE10318 key if any exist.

11. Close the Registry Editor and restart the computer. The disc drive should now be recognized by Windows. You may need to uninstall your disc recording software, restart the computer, reinstall the CD/DVD writing software, and then restart the computer again if the software no longer recognizes the drive (see next section). Step 7: Test for drive failure If you suspect that the drive may be bad after using the previous steps, test the drive to see if the hardware has failed. For more information about testing for CD/DVD drive hardware failures, refer to the HP support document Testing for Hardware Problems Using Hardware Diagnostic Tools (Windows 7) . If the drive test fails, the drive needs to be replaced or the computer needs to be serviced.

Software for burning discs does not recognize the drive