Running head: Personnel in Technology

Personnel in Technology Konchetta Robinson TEC/401 6/7/2012

Personnel in Technology Personnel in Technology The understanding of technology is a vital vehicle in the increasing field of organization

and employee production and accepting advances in technology. Organizations are aware that the value of technology needs to promote similar understanding in their organizations for workers. The terms technology, employee, and resistance often are in the same category about operational advancement and organization improvement. Employers do not want to see their employees fail. Technology usages support a team in a great way by bringing bridging gap between technology and employees. Effective technology requires building a support team that is diverse, train, and support performance and managerial support. Diversity is a vital point in groups or teamwork and it usually reference the difference demographics of other group members (Daniel 2011). Great deals of generated dimension have been classified as demographic differences, often the position of different conclusion from people and work groups. Some people distinguish the difference by culture: immutable or inherent. The most important perdition in diversity is a variable difference in depending on that of dimension of what can they see as important to determine factor or impact. Problem solving on a large scale requires involvement in the use of different perspective, which can be access through the assistance of diversity (Daniel 2011). Team building for a purpose requires a team to be able and willing. Knowledge in diversity is vital asset in a group member, but increasing diversity in a view point can multiply a groups ability to collaborate, understand, and defeat any obstacles. Diversity has a great deal of influence in the training design of employees using technology. It does not matter whether the employee has prior or basic knowledge of tools of technology or knowledge advancement training is always a necessity. (Saks & Belcourt, 2006) Not all employees equal to skills of technology, nor should employers assume that the employee knows how to use the equipment. A survey is a great way of understanding the needs of the

Personnel in Technology

employees. The survey should be well organized and develop to joint IT staff and the managerial team. This will ensure the technical questions are focus and relevant to the needs of the organizational goals. The goal of an organization is a key factor in technology. An organization should not single out individuals or groups (Saks & Belcourt, 2006). The survey will provide an organization with common issues related to the staff. The information from the survey that is presented a company can address those areas of interest. A company should not lump multiple unrelated issues together among the staff. Preparation should be made to identify key issue, so that a program of training would benefit (Saks & Belcourt, 2006). The gaps of information need to be addressed during training, which IT issues, can be resolved. The organization made a vital investment in their organization and technology issues needs to be a factor. Performance support is relevant in a great deal of places like where you live or work. The support come in forms like the computer, the computers send reminders to cellphones. Performance support illustrates how job aids supposed to perform. Technology support have a great deal of forms like; computer enable technology, information can to be readily found, sought, tended and used and a great deal of people across the world can simultaneously reach it. There is technology that brings approaches centering on performance. Performance in technology is needed to combine information for the ability to enhance tasks. When the combination of information and a great deal of information delivered about the context of the user, information can deliver on a tailor basis. The benefits of treasure derive from the system ability to deliver instantaneously, to be place within the context in the flow of work, to sense needs and personalize advice and information. Performance support is technology assistance while at use on the job. Performance support is an operation that provides the attachment with performance. An expert of systems in performance uses input from users to cross reference certain performance issues.

Personnel in Technology

Help desks are useful to support the personnel with additional information on technology. The help desk also help personnel with questions and problems with technology related issues (BRANDON 2012). The availably of help desks are through telephone and internet base technologies. The most important components beside connection ability and communication are the skillful hiring of help desk personnel. Help desk support must assure agents that they know the systems and that they are promoting and have communication and interpersonal skills to collaborate with the client (BRANDON 2012). The finding of personnel with great communication and interpersonal skill is best way to provide knowledge of the system. The use of the help desk are reach at a point of frustration, and if the help desk cannot resolve a problem effectively, then the program have a great risk at failing. The support of managers is considered providing information, participation, providing incentives, and provides support through their actions. Management should always show support for the staff, and set examples of what to do and what not to do. The response managers show in technology could lead their employers down a destructive path. A great deal of managers can underestimate the variety of ways individual react or respond to change. Change is vital for organization to stay up to date on technology. Employees may know the importance of technology, but they have no sense of importance regarding their career path. Incentives should be provided when an employees learn and use new technology. A way of adapting to new technology is field observations. Field observations are known as an effective reward that influences the decision with embracing new technology. Mangers should consider employees participation. Employees are stalk holders in the issue and want their employer to recognize them as a stalk holder. Employees are useful in results monitored while technology was in use. The knowledge, personalities, skills, and attitudes will determine the participant roles in creating and maintain a productive technology support team. Each personality, skill, knowledge

Personnel in Technology can attribute to organization. The participation will lead to solutions and compliance. Training can provide employees with a first look at technology. A supportive staff with different perspectives can help and influence a positive working environment for technology.

Personnel in Technology References BRANDON, J. (2012). HELP FOR THE HELP DESK. Computerworld, 46(8), 30. Daniel, F. (2011). Diversity As Technology: A New Perspective. Journal Of Diversity Management, 6(2), 31-39.

Saks, A. M., & Belcourt, M. (2006). An investigation of training activities and transfer of training in organizations. Human Resource Management, 45(4), 629-648.