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KPIs for Business Intelligence ] [ GREG REISCHLEIN ASUG INSTALLATION MEMBER MEMBER SINCE: 2007 [
KPIs for Business Intelligence ] [ GREG REISCHLEIN ASUG INSTALLATION MEMBER MEMBER SINCE: 2007 [

KPIs for Business Intelligence

]

[ GREG REISCHLEIN ASUG INSTALLATION MEMBER MEMBER SINCE: 2007 [ DAVID SWIERENGA ASUG INSTALLATION MEMBER
[ GREG REISCHLEIN
ASUG INSTALLATION MEMBER
MEMBER SINCE: 2007
[ DAVID SWIERENGA
ASUG INSTALLATION MEMBER
MEMBER SINCE: 2005
[ SARAH MERTZ
ASUG INSTALLATION MEMBER
MEMBER SINCE: 1998

Dallas Marks Session 207

MEMBER MEMBER SINCE: 2005 [ SARAH MERTZ ASUG INSTALLATION MEMBER MEMBER SINCE: 1998 Dallas Marks Session

[ Breakout Description

Many organizations use BI tools to develop Key Performance Indicators (KPIs) to measure and improve organizational

effectiveness. But fewer organizations apply BI to the business

intelligence organization itself. Learn how to develop KPIs from the information available from BusinessObjects Enterprise Auditor as well as other aspects of your business intelligence

infrastructure. See how these metrics can be utilized in

operational, tactical, and strategic dashboards created using familiar tools like Xcelsius, Web Intelligence, and Crystal Reports.

created using familiar tools like Xcelsius, Web Intelligence, and Crystal Reports. Real Experience. Real Advantage. 2

Real Experience. Real Advantage.

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[ About Dallas Marks

Dallas is an SAP Certified Application Associate and authorized trainer for Web Intelligence, Information Design Tool,

Universe Design Tool, Dashboards (formerly Xcelsius), and

SAP BusinessObjects Business Intelligence administration. A seasoned consultant and speaker, Dallas has worked with SAP BusinessObjects tools since 2003 and presented at the North

American conference each year since 2006.

Dallas has implemented SAP BusinessObjects solutions for a number of industries, including retail, energy, health care, and manufacturing. He holds a master’s degree in Computer

Engineering from the University of Cincinnati.

Dallas blogs about various business intelligence topics at http://www.dallasmarks.org/. You can follow him on Twitter at @dallasmarks.

at http://www.dallasmarks.org/ . You can follow him on Twitter at @dallasmarks . Real Experience. Real Advantage.

Real Experience. Real Advantage.

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[Things we know that we should do, but don’t

[ T h i n g s we know that we should do, but don’t
[ T h i n g s we know that we should do, but don’t
[ T h i n g s we know that we should do, but don’t
[ T h i n g s we know that we should do, but don’t Real

Real Experience. Real Advantage.

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[ Things we do for other people, but never ourselves

[ Things we do for other people, but never ourselves  Create a culture of analytics

Create a culture of analytics

Deliver a single version of the truth

Embrace fact-based decision making

Foster organizational

advancement through data-driven decision making

Get the right

information to the right people at the right time

making  Get the right information to the right people at the right time Real Experience.

Real Experience. Real Advantage.

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[ Agenda

Business Intelligence Architecture

Key Performance Indicators for Business Intelligence

SAP BusinessObjects Auditor

Next Steps Your Questions

Intelligence  SAP BusinessObjects Auditor  Next Steps  Your Questions Real Experience. Real Advantage. 6

Real Experience. Real Advantage.

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[

KPIs for Business Intelligence

BUSINESS INTELLIGENCE

ARCHITECTURE

[ KPIs for Business Intelligence BUSINESS INTELLIGENCE ARCHITECTURE Real Experience. Real Advantage. 7

Real Experience. Real Advantage.

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[ The Business Intelligence Infrastructure

Document Management

Portals | Sharepoint | Document Storage

Applications

Reports | Ad-Hoc | Dashboards

Data Storage

Relational DBMS | OLAP | In-memory

Integration

ETL | EAI | EII (Federation) | Custom

Data Sources

Packaged ERP | Legacy | Custom

User Participation

Surveys | Training

Project Mgmt.

Projects | Business Processes

Time Entry

Projects | Hours

Support

Incidents | Requests

Business Processes Time Entry Projects | Hours Support Incidents | Requests Real Experience. Real Advantage. 8

Real Experience. Real Advantage.

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[ Challenges to creating KPIs for Business Intelligence

[ Challenges to creating KPIs for Business Intelligence  Multiple source systems, vendors, and data formats

Multiple source systems, vendors, and data formats

Lots of detailed, low-level

information

Lack of hierarchies that map to our business structure

Lack of data aggregation to speed analysis

Lack of time!

structure  Lack of data aggregation to speed analysis  Lack of time! Real Experience. Real

Real Experience. Real Advantage.

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[

KPIs for Business Intelligence

KPI’S FOR BUSINESS

OBJECTS ENTERPRISE

[ KPIs for Business Intelligence KPI’S FOR BUSINESS OBJECTS ENTERPRISE Real Experience. Real Advantage. 10

Real Experience. Real Advantage.

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[ Key Performance Indicator - Definition

[ Key Performance Indicator - Definition A Key Performance Indicator (KPI) is a metric measuring how

A Key Performance Indicator (KPI) is a metric measuring how well the organization or individual

performs an operational, tactical, or

strategic activity that is critical for

the current and future success of

the organization.

is critical for the current and future success of the organization. Wayne Eckerson Performance Dashboards ©

Wayne Eckerson Performance Dashboards © Wiley, 2006

success of the organization. Wayne Eckerson Performance Dashboards © Wiley, 2006 Real Experience. Real Advantage. 11

Real Experience. Real Advantage.

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[ Three Types of Dashboards

• Monitor core operational processes for front line workers and their supervisors Right now Operational
Monitor core
operational
processes for
front line
workers and
their
supervisors
Right now
Operational
• Track and analyze departmental activities, processes and projects • Chart progress toward reaching
Track and
analyze
departmental
activities,
processes
and projects
• Chart
progress
toward
reaching
strategic
objectives
Long term
Weekly or monthly
Tactical
Strategic
reaching strategic objectives Long term Weekly or monthly Tactical Strategic Real Experience. Real Advantage. 12

Real Experience. Real Advantage.

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[ Three Types of Dashboards - Metrics

• Failed ETL Jobs • Failed BOE Jobs • Database Health • Database Free Space
• Failed ETL Jobs
• Failed BOE Jobs
• Database
Health
• Database Free
Space
Operational
• User and Storage Growth • User Utilization of new subject area (universe) • Phase-out
User and
Storage Growth
• User Utilization
of new subject
area (universe)
• Phase-out of
Desktop
Intelligence
• ETL Batch
window SLA
• Scheduled
Reports SLA
• Training stats
Tactical
• Team Goals • Mission Statement • Corporate Vision • User Satisfaction Strategic
• Team Goals
• Mission
Statement
• Corporate
Vision
• User
Satisfaction
Strategic
• Mission Statement • Corporate Vision • User Satisfaction Strategic Real Experience. Real Advantage. 13

Real Experience. Real Advantage.

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[ How many spreadmarts have you killed this year?

[ How many spreadmarts have you killed this year?
[ How many spreadmarts have you killed this year? Real Experience. Real Advantage. 14

Real Experience. Real Advantage.

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[ Characteristics of Good KPIs

Actionable

Aligned with mission of your

business intelligence team

Improvement of one

measurement doesn’t come at

expense of others

team  Improvement of one measurement doesn’t come at expense of others Real Experience. Real Advantage.

Real Experience. Real Advantage.

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[ Put the “Key” in Key Performance Indicator

[ Put the “Key” in Key Performance Indicator How Many KPIs? Seven +/- Two The Magical

How Many KPIs?

Seven +/- Two

The Magical Number Seven, Plus or Minus Two:

Some Limits on Our Capacity for Processing Information

George A. Miller, Psychological Review, © 1956

Capacity for Processing Information George A. Miller, Psychological Review, © 1956 Real Experience. Real Advantage. 16

Real Experience. Real Advantage.

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[ Anatomy of a Performance Dashboard

Summarized Graphical View Multi-Dimentional View Detailed Reporting View
Summarized
Graphical View
Multi-Dimentional
View
Detailed
Reporting View
Summarized Graphical View Multi-Dimentional View Detailed Reporting View Real Experience. Real Advantage. 17

Real Experience. Real Advantage.

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[ RANT! No extra charge…

[ RANT! No extra charge… Dashboard = Xcelsius Soon to be renamed Dashboard Design, but I’m

Dashboard = Xcelsius

Soon to be renamed Dashboard Design, but I’m not bitter

Dashboard = Xcelsius Soon to be renamed Dashboard Design, but I’m not bitter Real Experience. Real

Real Experience. Real Advantage.

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[ RANT! No extra charge…

[ RANT! No extra charge… Dashboard = InfoView Soon to be renamed BI Portal, but I’m

Dashboard = InfoView

Soon to be renamed BI Portal, but I’m not bitter

charge… Dashboard = InfoView Soon to be renamed BI Portal, but I’m not bitter Real Experience.

Real Experience. Real Advantage.

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[ Getting Started

Brainstorm with BI Team

Narrow down list of possible

metrics

Determine data sources

Validate data for accuracy

of possible metrics  Determine data sources  Validate data for accuracy Real Experience. Real Advantage.

Real Experience. Real Advantage.

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[

KPIs for Business Intelligence

SAP BUSINESS OBJECTS

AUDITOR

[ KPIs for Business Intelligence SAP BUSINESS OBJECTS AUDITOR Real Experience. Real Advantage. 21

Real Experience. Real Advantage.

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[ SAP BusinessObjects Enterprise Architecture

[ SAP BusinessObjects Enterprise Architecture
[ SAP BusinessObjects Enterprise Architecture
[ SAP BusinessObjects Enterprise Architecture Real Experience. Real Advantage. 22

Real Experience. Real Advantage.

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[ SAP BusinessObjects Enterprise Architecture

[ SAP BusinessObjects Enterprise Architecture Only the servers highlighted in blue support auditing.
[ SAP BusinessObjects Enterprise Architecture Only the servers highlighted in blue support auditing.

Only the servers highlighted in blue support auditing.

Enterprise Architecture Only the servers highlighted in blue support auditing. Real Experience. Real Advantage. 23

Real Experience. Real Advantage.

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[ Auditing XI 3.x Schema

SAP provides an Activity universe and standard reports for analyzing audit data.
SAP provides an Activity
universe and standard
reports for analyzing
audit data.
SAP provides an Activity universe and standard reports for analyzing audit data. Real Experience. Real Advantage.

Real Experience. Real Advantage.

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[ Querying the CMS System Database

The SAP BusinessObjects System database cannot be queried directly; however, data can be extracted using
The SAP
BusinessObjects System
database cannot be
queried directly;
however, data can be
extracted using the
SDK. Several
aftermarket products
on the market do this
and combine with
auditing data.
Several aftermarket products on the market do this and combine with auditing data. Real Experience. Real

Real Experience. Real Advantage.

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[ Best Practices

Weekly or monthly generation of tactical KPIs is sufficient – don’t overdesign

Assess KPI carefully to insure improving it doesn’t

have negative impact on other business activities Don’t measure it if you’re not going to fix it

Don’t neglect the value of information in non-core

systems (project management, issue management)

Always obtain at least one measure of user sentiment

Buying instead of building may be best solution

one measure of user sentiment  Buying instead of building may be best solution Real Experience.

Real Experience. Real Advantage.

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[

KPIs for Business Intelligence

NEXT STEPS

[ KPIs for Business Intelligence NEXT STEPS Real Experience. Real Advantage. 27

Real Experience. Real Advantage.

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[ Recommended Reading

Performance Dashboards: Measuring, Monitoring, and Managing Your Business, by Wayne W. Eckerson, © Wiley, 2005 (Second edition to be released November 2010!)

SAP BusinessObjects Enterprise Administrator's Guide, XI 3.1

Service Pack 3 edition, © SAP, 2010 Available from http://help.sap.com/

Information Dashboard Design: The Effective Visual

Communication of Data, by Stephen Few, © O'Reilly Media, 2006

Information Dashboard Design: The Effective Visual Communication of Data , by Stephen Few, © O'Reilly Media,
Effective Visual Communication of Data , by Stephen Few, © O'Reilly Media, 2006 Real Experience. Real

Real Experience. Real Advantage.

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[ Products that Extend Auditing

Audit Launch by McManus Software Audit Launch http://www.auditlaunch.com answers@mcmanussoft.ccom

877-857-7407

Sherlock by EV Technologies http://savethecms.com info@evtechpartners.com

Insight by APOS http://www.apos.com/

This list is by no means exhaustive and does not constitute an endorsement. There is quite of variety of software products available to extend SAP BusinessObjects Enterprise auditing.

of software products available to extend SAP BusinessObjects Enterprise auditing. Real Experience. Real Advantage. 29

Real Experience. Real Advantage.

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[ Relevant ASUG SBOUC 2010 Breakout Sessions

[ Relevant ASUG SBOUC 2010 Breakout Sessions  Exploring Auditor Data Eric Vallo | Session 1013

Exploring Auditor Data

Eric Vallo | Session 1013 Thursday, October 7, 2010 | 11:45 AM 12:45 PM

Working with Auditing Data in the Activity Universe

Kevin McManus | Session 0812 Thursday, October 7, 2010 | 11:45 PM 12:45 PM

Kevin McManus | Session 0812 Thursday, October 7, 2010 | 11:45 PM – 12:45 PM Real

Real Experience. Real Advantage.

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[

Thank you for participating.

Please remember to complete and return your evaluation form following this session.

For ongoing education on this area of focus, visit the Year-Round Community page at www.asug.com/yrc

]

[

SESSION CODE:

207

Dallas Marks

dallas AT dallasmarks DOT org

207 Dallas Marks dallas AT dallasmarks DOT org http://www.dallasmarks.org/blog/ Real Experience. Real Advantage. 31

Real Experience. Real Advantage.

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