strategy and business

Instead of thinking of businesses as job creators, maybe we should think of jobs as business enablers. In “A strategist’s guide to upskilling” (page 66), PwC specialists Laurent Probst and Christian Scharff argue passionately that when automation thr

The aerospace industry is vast (in 2018, revenues were US$838 billion), complex, and interconnected — and growing rapidly. Demand for new commercial aircraft may reach approximately 40,000 planes over the next 20 years. As the companies that manufact

The Net Promoter Score (NPS), which has long been used to measure the loyalty of a company’s customers, is under fire for becoming the false god of corporate America. In a searing article, the Wall Street Journal recently labeled NPS “a dubious metri

I teach an experiential learning course in Mumbai, India, in which MBA students visit and mentor schoolchildren in slums. The goal is to help children explore their areas of interest and strengthen their capabilities. These relationships are yearlong

In recent years, many company leaders have embraced well-being and happiness initiatives as critical to both their employees’ satisfaction and the success of their organization. They have rolled out a variety of programs designed to encourage people

Much of the news coming out of the auto industry these days concerns a new wave of collaboration. Honda, which in the past generally preferred proprietary technology and in-house engineering, has agreed to join with General Motors’ Cruise Automation

The entire ethos of the Spanish hotel chain Ilunion is built on innovation, and its most powerful tool for solving problems is now data. In January 2017, Ilunion started giving detailed information about the company’s bookings and revenue to managers

CEOs and leadership teams spend a lot of time and energy defining and discussing corporate values, but a company’s most powerful cultural signals aren’t communicated by talking points. They’re determined by who gets promoted and who receives outsized

Imagine that you’re one of millions of people whose job is threatened by digital technology. You’re the compliance officer at a bank, an operations manager on an assembly line, a technical writer, a programming debugger, or a lighting coordinator for

A large auto manufacturer asked a consulting firm to evaluate its competitive position in relation to ride-sharing startups building autonomous vehicles. Instead of viewing this as a classic strategy project, with a business case, PowerPoint decks, a

For the last 70 years the world has done remarkably well. According to the World Bank, the number of people living in extreme poverty today is less than it was in 1820, even though the world population is seven times as large. This is a truly remarka

In the fall of 2004, I was invited to speak about writing James Bond movies and video games at the Golden Eagle Film and TV Arts Festival in Changsha, China. Odds are you’ve never heard of the city, or the festival — just as I hadn’t, before I agreed

It is odd, perhaps, that Jean-Dominique Senard is not already a household name among global business leaders. But that is beginning to change this year. On May 17, Senard, who is 66, retired from a role he has held for seven years, as chief executive

In a world in which a greater share of economic benefits go to those at the top of the business pyramid, there is one clear way to ensure that you will be a winner: Be a superstar, on a superstar team, at a superstar firm. If you are confident that w