Guest : Grace Monahan Title : Vice President, Chief Information Officer, Henry Schein Top reported reasons, why businesses fail to transform, are gaps in management sponsorship and support—internal cross-functional and external value chain collaboration—service delivery workflows and issues related to employee engagement and accountability. Such organizations need to do a master reset, rethink, and rebuild a technology-enabled enterprise performance infrastructure made up of people, processes, and tools for successful execution and sustained results. What does it take to crack this “how” problem of transformation?