An ambitious plan to help people goes off the rails, and a man from Florida tries to fix things the only way he knows how: with prank phone calls.Further reading:Cat Ferguson's reporting on Google and Rehab (The Verge) - Part ICat Ferguson's reporting on Google and Rehab (The Verge) - Part IIDavid Segal's series on the business around addiction (New York Times)Ryan Hampton's American Fix: Inside the Opioid Addiction CrisisPalm Beach Post's Reporting on the Sober Home Crisis