44 min listen
Intercom’s Jonathon Colman on why content designers should do less
FromThe Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom
Intercom’s Jonathon Colman on why content designers should do less
FromThe Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom
ratings:
Length:
28 minutes
Released:
Aug 22, 2019
Format:
Podcast episode
Description
At many companies, content designers and strategists are expected to be like Stretch Armstrong: with one hand on a product, the other hand touching another and fingers and toes splayed wide in an attempt to reach as many different products as possible.At Intercom, however, we’ve found that content professionals have the most success when they do less — but better.
Released:
Aug 22, 2019
Format:
Podcast episode
Titles in the series (100)
Tony Ulwick, founder of innovation consulting firm Strategyn by The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom