We are what we repeatedly do.

Excellence, then, is not an act,

but a habit.

~Aristotle

Information Management 2B
Miss Tracy Lefika
Tel: (011) 559-4000 E-mail: tlefika@uj.ac.za
(and also look at Topics 2+3)

Topic 1

Office: A Ring, Bridge 513 (APK) or ADD

RR Technology and the bibliographic chain: Idea channels

Due date: 10 August 2012

SIX Assessments PRACTICALS: No practicals for the first 7 weeks.

Expectations.
Academic staff
On time Prepared Available Patience

KM, technology, research strategies, new media and the BC

 Students
On time Prepared Attend all lectures Cell phone off Responsive Work hard
KM, technology, research strategies, new media and the BC

Research Report Requirements

Groups (10 people per group) Create a poster which explains what the bibliographic chain is and how you intend to re-vamp it to include new media such as: Blogs Focus areas: Content/Creativity/Layout/Overall presentation.

KM, technology, research strategies, new media and the BC

ALSO write a report: explains the use of BC in business:

1. Formulate the research question and sub-questions to be addressed in your report. 2. Follow the specific guidelines for report writing. 3. 2500 words in Arial 10/12 in single spacing. 4. Use at least 15 references. 5. Use of incorrect bibliographic referencing and citation style = Minus 20%. Edulink: Example and guidelines on Harvard referencing style.

Minus 5% per day for submissions received after the due date and before the cut-off date.
KM, technology, research strategies, new media and the BC

Lecture Notes
PDF in Edulink Summary of reading material Use in Edulink assessments Theory: what you have to study for the exam Parrot-study the notes and get 40% in exam Add your own notes in class, this is what gives you 60%-80% Yes, if youre Einstein then you will get 100%

Lecture Class
Slides (outline only) Discussion / debate Understand >> what you need to get more than 40% in the exam Examples = NB Your participation = NB WE learn Class activities / tests Listen to your problems

KM, technology, research strategies, new media and the BC

Terminology KM/KE/KW/ICA/Research/BC/IC/CI
KM: Knowledge Management KE: Knowledge Economy KW: Knowledge Worker ICA: Intellectual Capital Assets Research what KWs do BC: Bibliographic Chain chain = channel > ideas idea > published information > decision support > gives you / your company the competitive advantage (CA) also CA: current awareness, citation analysis IC: Intellectual Capital >> Idea Channels (BC), i.e., the stuff managed by KMrs which becomes CM (corporate memory) BI/CI: Business/Competitive Intelligence (ILK3) ICT: Information & Communication Technology KMT: Knowledge Management Technology 8

KM, technology, research strategies, new media and the BC

KMnot only TECHNOLOGY

People > relationships, trust, and the exchange and integration of information and knowledge between people. USE technology to:
Communicate corporate objectives Promote common understanding Create a collaborative research and knowledge sharing environment

Researchers use their companys PORTAL to be connected to experts, to access information, knowledge and the expertise of other colleagues regardless of where they are in the world. Portals are the "technical embodiment" of the "corporate memory". The bibliographic chain (BC) is a core part of the corporate memory. Different GENERATIONS collaborate in the corporate environment!!

KM, technology, research strategies, new media and the BC

You ? ILK2B

3 things in Topic 1
At work (any industry) in the KE, you will use technology to do research to be able to DO your work; Research is about finding & working with information (BC); Strategies for finding QUALITY web-based information.

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Basic issues

communication
in the research process

Importance of

Informal communication
verbal and person-to-person: idea generating, brainstorming
Culminating into the socalled lifecycle of information
(Some people refer to this CYCLE as the Bibliographic Chain.)

Formal communication
'published' documents: paper, electronic

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What is the bibliographic chain?

KM, technology, research strategies, new media and the BC

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Idea Channels
ROLE OF INFORMATION IN THE RESEARCH PROCESS
The BC is the channel through which an idea travels Annual reviews & state-of-the-art reports

Analogy: Filtered water

Encyclopedias

Your own notes, documents

Project WIP/ formal

Conference Proceedings

Directories, indexes Scientific Journals (published, peer reviewed)

Bibliographic reviews and citation analyses

Case reports/ Policies Books

Unpublished reports/ studies

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Ideas Individual resources Institutional resources

Work-in-progress

Research is about PROBLEM SOLVING and it involves finding information (resources) to help you develop your ideas into something new or into ACTIONABLE INFORMATION to be used to your companys advantage. In 1976 the bibliographic chain was developed and it included the layers portrayed here. But seriously 1976 is a LONG time ago this model needs revision. Thats what RR1 is about you have to revive it.

Unpublished studies
Conference proceedings

Scientific journals

Directory services (indexes, hubs, portals)

Bibliographic reviews & CAs

Annual reviews and State-of-the-art reports

Books (print and e-books)

Encyclopedic summaries (general, subject)

Bibliographic chain

past 25 years

New media

Consists of print and/or electronic information formats Also includes other formats: films, recordings, television, multi-media packages New media
Blogs, wikis, mashups, podcasts, avatar creations, interactivity, OSNs. 16

KM, technology, research strategies, new media and the BC

BC idea evolutionor not

1. Not all items complete the entire BC sequence. 2. Many are subsumed under other topics on route and disappear from view. 3. Some sources are combined and transformed. 4. Items which have the necessary validity, significance, uniqueness, and appeal, will travel the full distance through the chain. 5. Progression through the BC is tied to time.

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Remember > 3 things in Topic 1

At work (any industry) in the KE, you will use technology to do research to be able to DO your work; Research is about finding and working with information (BC); Strategies for finding QUALITY web-based information.

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Practical lets say

Your work (in your current situation) is to find a PT job because times r tuff, so you start DOING RESEARCH

You determine the sources that will provide you with the necessary information to perform your work. You determine which information to act on, because its trustworthy and will enable to reach your goal.

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Change my search strategy!

Part-time jobs for students? 267 MILLION

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267 MILLION!
PROBLEM: Enormous amount of information

Strategy: Right tools and sources.

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KM, technology, research strategies, new media and the BC

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Implied Boolean logic with keyword searching

KM, technology, research strategies, new media and the BC

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Basic issues in research

PROBLEMS REGARDING RESEARCH INFORMATION SOURCES

Finding/identifying sources
relevancy & precision

Content providers
establishing quality of content

Retrieved documents
managing & storing & finding

Full text (paper/digital) copy

only the URL?
KM, technology, research strategies, new media and the BC

What is your PERSONAL INFO MM strategy?

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KW=Researchers > SKILL > PIM > NB-NB-NB

Personal Information Management 1. Applying bibliographic knowledge 2. Finding & evaluating information 3. Documenting information found 4. Managing your resources 5. Being a referencing fanatic

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Using and evaluating Web content

Information is intellectual property and is protected by the copyright law. PLAGIARISM

Basic evaluation criteria:

1. 2. 3. 4. 5. 6. Authorship The publishing body Point of view / Bias Referral to and/or knowledge of the literature Accuracy & verifiability of details Currency

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Research > Reliable > Documented

Research: Documenting information found

Paper or digital

QUALITY INFORMATION Systematic development of topic/problem. Cover/Use all links in the BC. Develop a PBD (personal bibliographic db):
Use MS Excel or Access or REFWORKS (UJ) Rate your sources Assign keywords broad to narrow (indexing).
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KM, technology, research strategies, new media and the BC

Create & maintain your

PBD

Personal bibliographic database

Access, Excel, Endnote, Refworks, Zotero Determine personal database structure Enter & edit records TIME/effort: Investment in your future
KM, technology, research strategies, new media and the BC

knowledge worker

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Information and the Research Process

PHASE 1 - 9:
FROM RESEARCH IDEA TO RESEARCH PUBLICATION

In business > Your research findings are presented to Management and Clients Depending on the quality of your research > you get the promotion, the $$$, the trip overseas. If youre an entrepreneur, RESEARCH is what feeds your business.

Proper research results in actionable information NB > decision-making!

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Finally

Research Report

An IKM-student is of value to any enterprise because they know how to work in the KE, they know how to manage knowledge and how to use technology in the research process. Obviously academic research and business research differ, but the skill remains the same and it is this skill that you will use to your companys advantage.

Become an IDEA CHANNEL manager