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Emotions are intense feelings that are directed at someone or something Emotion is a complex psycho physiological experience of an individual's

state of mind as interacting with biochemical(internal) and environmental(external) influences Emotion is associated with mood, temperament, personality, disposition, and motivation


Emotions Make Us Irrational?

Expressing emotions publicly may be damaging to social status Emotions are critical to rational decision-making Emotions help us understand the world around us

Functions Do Emotions Serve?

Darwin argued they help in survival problem-solving Evolutionary psychology: people must experience emotions as there is a purpose behind them Not all researchers agree with this assessment

VARIETY: There have been numerous efforts to limit and define the fundamental or basic set of emotions. Research has identified six universal emotions; anger, fear, sadness, happiness, disgust, and surprise.

Research has identified six universal emotions:

Anger Fear Sadness Happiness Disgust Surprise

The closer any two emotions are to each other on the continuum, the more likely people are to confuse them.







People give different responses to identical emotionprovoking stimuli. In some cases this can be attributed to the individuals personality. Other times it is a result of the job requirements. People may vary in their inherent ability to express intensity.

Happy Sad Angry Frightened Sneaky Surprised Shy Upset Cheeky Sleepy

Some people have severe difficulty in expressing their emotions and understanding the emotions of others. Psychologists call this alexithymia. People who suffer from alexithymia rarely cry and are often seen by other as bland and cold. Their own feelings make them uncomfortable, and they are often at a complete loss to understand what others around them feel.

A related affect-term that is gaining increasing importance in organizational behavior is emotional labor Every employee expends physical and mental labor when they put their bodies and cognitive capabilities, respectively into their jobs But most jobs are also require emotional labor

The concept of emotional labor originally developed in relation to service jobs

WOMEN: Can show greater emotional expression. Experience emotions more intensely. Display emotions more frequently. Are more comfortable in expressing emotions. Are better at reading others emotions. MEN: Believe that displaying emotions is inconsistent with the male image. Are innately less able to read and to identify with others emotions. Have less need to seek social approval by showing positive emotions.

Organizational Influences

Cultural Influences

Individual Emotions

Felt emotions are an individuals actual emotions

Displayed emotions are those that are organizationallyrequired and considered appropriate in a given job. They are not innate; they are learned

Emotional intelligence refers to an assortment of noncognitive skills, capabilities, and competencies that influence a persons ability to succeed in coping with environmental demands and pressures. Its composed of five dimensions: Self-awareness Self-management Self-motivation Empathy Social skills

Self-awareness: The ability to be aware of what you are feeling Self-management: The ability to manage ones own emotions and impulses Self-motivation: The ability to persist in the face of setbacks and failures Empathy : The ability to sense how others are feeling Social skills: The ability to handle the emotions of others

Selection EI should be a hiring factor, especially for social jobs.

Decision Making Positive emotions can lead to better decisions.

Creativity Positive mood increases flexibility, openness, and creativity. Motivation Positive mood affects expectations of success; feedback amplifies this effect. Leadership Emotions are important to acceptance of messages from organizational leaders.

Emotions in the work place result in a series of problems that managers find themselves faced with in their workplace. Personal issues:Employees react to one another because of personal traits that they either like or dislike in their peers and this can cause some serious problems in the smooth execution of work. Workplace Antics:Bullying or ganging up in office environments are as real as the grapevine.

Management must be aware that there are peer pressures and groups that form based on interests and other circumstances. Employee Orientation:New employees can face a stiff battle to be accepted by existing employees and this can lead to complications since the new recruit has been taken on to execute a specific role within the business and the longer the candidate takes to be accepted, the greater the losses felt by the company and the more the inefficiency.

Gender harassment:particularly towards women is a common occurrence in the workplace and regulations govern any such harassment very stringently. However, a lot of cases don't get reported simply because the subjected women are ambiguous about what defines harassment. Stress:Stress is one of the more discussed affects that influence the emotional well being of individuals in every sphere of their lives.