B-School Hiring July 2012

Copyright 2011 Accenture All Rights Reserved. Accenture, its logo, and High Performance Delivered are trademarks of Accenture.

Contents
About Accenture About Accenture Business Process Outsourcing Industry Trends & Generations of BPO Key Elements of a Career With Us

Who We Are
USD 25.5 Billion Our Revenue in 2011 150 cities across 49 countries Our Client Spread USD 800 Million Our Investment in Training & Development More than 236,000 Our Employee count Globally.
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Carbon Disclosure Projects Global 500 Carbon Disclosure Leadership Index

Contents
About Accenture About Accenture Business Process Outsourcing About Accenture Business Process Outsourcing Industry Trends & Generations of BPO Key Elements of a Career With Us

Business Process Outsourcing is one of Accentures Growth Platforms

We drive business process outcomes for our clients through insights, analytics and innovation.

Comms & Media Tech

Financial Services

Health & Public Service

Products

Resources

Management Consulting Technology Business Process Outsourcing

Accenture is a leader in BPO

20
Years experience in BPO

400+
BPO clients

38,500 150
BPO professionals Countries serving client operations

50+
Delivery locations

39
Languages supported

Recognized for our BPO capabilities

Contents
About Accenture About Accenture Business Process Outsourcing About Accenture Business Process Outsourcing Industry Trends & Generations of BPO

Key Elements of a Career With Us

Evolution of BPOour perspective

Future 5th Gen 3rd Gen 4th Gen 2nd 1st Gen Future Insight is King On-Demand Mid-2000s Move Today2000sPioneers Late 1990sOpex to Offshore Early
Geo Focus Geo Focus Geo Focus Fully America & Europe NorthGlobal Global Increasingly North America & UK From full possible, pilot to Anything scopeacross GlobalDeals ($B)focus all Process change Mega delivery specialized process and build incrementally functions slivers 5 Multi-year, but flexibility 7 5 10 due to technology All industries, Industry back Fabric of the all and F&A FS Industry, HR Industry-specific, all back More pilots in mid-office office,industries, adding opportunities office, moving to mid & HR, F&A, Procurement front office Dominated by bus. Case & Instant cost reduction,lift Pioneer partnerships, risk Delivered profitability & provider$deals, focus on mitigation lacking into Structured benefits shift focus, client and provider offshoring profitability SaaS on private and later Mostly clouds ownout Providers buildingacquire public clients toto Providers revert look platforms more platforms to scale clients platforms specificplatforms Flexibility, industry depth, Cost savings, process analytical insight, Cost savings,process excellence, industry Cost savings transfer savings process standardisation tech & stabilityand functions excellence &global to & depth, analytical insight people and global innovation delivery innovation providers
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Today
Scope Scope Scope Typical Typical Typical Deal Deal Deal Length Length Length Industry & Industry & Industry & Offerings Offerings Offerings Deals Deals Deals Deals

Mid 2000s

Early 2000s

Late 1990s 1st Gen Pioneers 2nd Gen Move to Offshore 3rd Gen Opex is King 4th Gen Insight 5th Gen OnDemand

Platforms Platforms Platforms Client Client Objectives Client Objectives Client Objectives Objectives

Accelerating Growth in BPO

We have a leading reputation in the BPO market and we are accelerating our growth by delivering business outcomes to our clients.

Business Outcomes
Technology

Industry Process Knowledge

Analytics Operational Excellence Scale

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Contents
About Accenture About Accenture Business Process Outsourcing About Accenture Business Process Outsourcing Industry Trends & Generations of BPO Key Elements of a Career With Us

What are we looking for?

SOFTWARE ASSET MANAGEMENT: SPECIALIST

Job Summary The TeleSAM Specialist is responsible for work activity related to the SAM license reviews. This role will interact directly with the clients global small and medium-sized customers and will be responsible for value-added SAM license reviews. The TeleSAM Specialist will ensure the license review activities drive the business objectives by reducing the number of under-licensed customers and maximizing license revenue, as well as best representing the client as a trusted partner to their SMB customers. The reviews are focused on ensuring that the customers are complying with the companys licensing agreements and providing guidance on software asset management.
Qualifications Masters Degree Working knowledge of IT and software Key Responsibilities: Influence customers via phone/email to participate in SAM license review Analyze and refine Parent Child relationships of targeted customers Utilize the clients licensing knowledge to answer questions related to filling out the DS Summary and discrepancies in LOP (License Ownership Positions). Coordinate with internal licensing group to answer questions and prepare LOP. Follow up with customers to ensure they have filled the gap in license positions

Capture accurate, detailed notes of discussions and arrangements and send follow up information as requested/required Data entry in the companys database with customer information Meet individual productivity / sales targets Be proactive and innovative with ideas to continuously improve collection-related processes, services and deliverables to the client Escalate issues in accordance with escalation policy; collect, progress and escalate high quality dispute information as required Support Process Improvement efforts and contribute to a culture of early problem identification, timely resolution Collect information for use in root cause analytics for missed operational metrics, elongated cycle times and productivity degradation Contribute to direct planning, control, monitoring and reporting of significant program events that impact delivery milestones Provide project status reports detailing key accomplishments, risks/issues and mitigating action plans Assist in the preparation of management reports in line with clients and Accentures requirements; provide collections statistics and reports Ensure self and team mates up-skill business and/or functional/technical knowledge

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Compensation & Benefits

Compensation:
Ranges from 5.5L 7L* (Inclusive of Variable Pay)

Benefits:
Employee Share Purchase Plan

Medical Insurance, Gratuity & Accident Insurance

*The above figure does not include Gratuity. Gratuity to be paid as per applicable laws 13

It is critical to understand expectations to build a career that will be rewarding

We are looking for:
Outstanding & consistent academic performance Superior problem solving & and program management skills Effective communicators Team players Flexible to travel

If you are looking for:

Variety Developing deep, specialized skills Challenging & Interesting Projects Creative, collaborative, cross cultural teams Diverse colleagues and clients

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Growing at Accenture
Develop as a business leader through mentoring relationships and continuous learning
Work with exceptional people from diverse backgrounds in an inclusive environment Use your energy, enthusiasm and passion to make a difference in communities around the world Achieve balance in your work and life
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Thank you

2011 Accenture. All rights reserved.

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