Hotels

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What is a hotel?
Click to edit Master subtitle styleyou A hotel is a place where

can

Stay Have meals Attend functions and events

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Stay

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Have meals

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Attend functions and events

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What are the five main types of hotels?

Click to edit Master subtitle style Business hotels

Luxury hotels Resort hotels Heritage hotels Boutique hotels

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Business Hotels

Business hotels are normally located close to the centre of the city. They are mostly patronised by travelling young business executives who need a place to stay during a visit to conduct business meetings and attend conferences. The layout and facilities are very functional and the dcor is bright and vivid - tailored to the young upwardly mobile executive who is vibrant, vivacious and full of vitality. A business hotel is usually without frills and has one or two more restaurants in addition to the 24 hour coffee shop. The spa and health club are very basic. The Multipurpose Hall is so designed as to hold conferences, banquets, exhibitions and other events and is usually 8/12/12

Business Hotels

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Luxury Hotels

Luxury hotels may be close to the city centre or in a resort setting. They are mostly patronised by senior business executives or by families on an outing. A luxury hotel comes with a lot of frills. The lobby, the restaurants, the function halls, the restrooms, the spa, the health club, the pools and the landscape are usually very luxurious and on a grand scale. It usually has two or more restaurants in addition to the 24 hour coffee shop. There can be more than one Hall for functions. The Halls are multipurpose and are so designed as to hold conferences, banquets, exhibitions and other events and are divisible into two or three parts. The layout and facilities are designed for relaxation and ease and the dcor is rich. The rooms and toilets give a feel of comfort and pleasure with ample space and 8/12/12 comfy surroundings. The normal room size in a luxury

Luxury Hotels

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Luxury Hotels

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Resort Hotels

Resort Hotels are mostly away from a city and technically could be near the sea side, could be ski resorts or in the mountains or jungles. Normally small places in the mountains and jungles are more of lodges a kind of resorts on a smaller scale. We can call them wilderness resorts. Sea side resorts are by far the most common. Mostly horizontal, and sometimes vertical, they cater to holidaying families. They are also used for holding conventions. The atmosphere is relaxed and laid back. They may have the latest modern facilities and luxuries hidden inside their rustic exterior or may have only the bare facilities deliberately to take the tired traveller away from the busy modern world. Room sizes may be large or small. The rooms could be a part of the main building or be in separate single or double 8/12/12 tier cottages. The sites have ample landscape water

Resort Hotels

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Resort Hotels

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Resort Hotels

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Resort Hotels

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Heritage Hotels

Heritage hotels are mostly renovated palaces, castles and havelis. With their grand facades, rich interiors and interesting history, they tempt and inspire the visitor to become a part of their heritage. Visitors can go back and say that they stayed in so n so heritage hotel. They are mostly in a historical setting, and are surrounded by other interesting historical spots for the tourist to visit. Functionality and service is often a problem with heritage hotels as they were not originally built to be hotels but are converted. Often times new buildings having similar architecture and interiors are built in proximity to the existing buildings to fulfil the various functions required in a hotel. There are paintings and intricate carvings on the walls and ceilings, family heirlooms, artifacts, jewellery. The rooms rents are very 8/12/12 high. They are oftentimes owned by a private party but

Heritage Hotels

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Heritage Hotels

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Boutique Hotels

Boutique hotels are normally unique in terms of style and dcor. The interior is normally done by one or more than one well known designer. It is not repetitive and may at times cater to a particular clientele. Some may be built around a theme. The colour scheme could be very vivid or rather stark or both. There is more variety of rooms in terms of dcor and shape. Even room sizes are quite often different as it could be an existing building converted into a hotel. Boutique hotels are usually just off the street and the spaces are functional and not lavish, could be even small. Landscape is kept to a bare minimum. The number of rooms is usually around 50 ( could vary from say 12 to 80 ). Room rents are normally high.
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Boutique Hotels

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Boutique Hotels

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What are the three main areas in a hotel?

Click to edit Master subtitle style

Guest Rooms Public Area BOH

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The Main Spaces in a Hotel are

STAFF GUEST Rooms Admin Guest Kitchens Lobby and related areas Commissary F & BStores Main Restaurants Banquet Stores Banquets Housekeeping Restrooms Laundry Health Club and Employee Pool

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Typical Hotel Area Program

Guest Rooms 50% Public Areas 20% BOH Areas 30%

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Guest Rooms

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Guest Rooms - 50%

Rooms ( room, toilet & vestibule ) 35% Circulation(corridors, lifts, staircases etc.)10% Walls 5%

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Guest Rooms - Types

Standard Room one bay Deluxe Room one bay Handicapped Room one bay Standard Suite 1.5 to 2 bays Deluxe Suite 1.5 to 2 bays Presidential Suite 5 or more bays The Lounge - usually 3 to 5 bays The lounge is never on the same

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Guest Rooms Bays and Keys

A Bay is a typical room unit on a guest floor A Guest Room / Suite may be made out of one or more bays Each Guest Room / Suite is assigned a room number and a key The Handicapped Room is customised with disabled friendly hardware.

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Guest Room Mix

King Room Queen Room Twin Room Interconnecting Room Smoking floors 35% rooms could be smoking The Handicapped Room is provided on the lowest Guest Floor and close 8/12/12 fire staircase and guest lift core. to a

Guest Rooms - Figures

Luxury Hotel* Area per Hotel Business Bay 125 sq.m.* 100 sq.m. Area per Key 140 sq.m.* 110 sq.m. Bay size 7.5 x size9 x 4.5 to 12 x 4.5m 4 to 9x 5m* Room area 30 40 to 40 sq.m. 60sq.m.* Toilet area 5 to 6

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Guest Floor Other Spaces

Balconies Corridors Shafts Staircases Guest lifts Service lifts Service cores Housekeeping pantry

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Mock Up Room

R plants & planters A - marble/granite/stone S ornamental metal works B beds, mattresses, operator items T veneers and C MEP items woods U loose furniture D artwork and accessories V graphics and signage E doors and windows vendors W exterior glass vendors F structuralfinishes X special finishes G interior glass Y bathroom and automation H equipmentaccessories CP

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Public Area

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Public Area - 20%

Lobby 1 to 2% F & B 3 to 4 % Banquets 5 to 8% Restrooms 1% Health Club 2 to 3% Pool ( not counted ) Circulation and Walls 5%
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Public Areas thumb rules

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Open / Display Kitchens Area Fine Dining Pax Factor 2.5 Kitchen area is ADD 3.0 usually around Bar of the 15% 2.5 restaurant area Pre function 1.2 Actual restaurant kitchen area is Banquet Hall usually around 1.2 40 to 50% of the Large Meeting restaurant area Rooms 1.2

Spaces linked to the Hotel Lobby

Lobby drop off / Porte cochere Air lock lobby Lobby Reception Concierge Lobby lounge Luggage rooms Deli

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Spaces in Banquets

Banquet drop off / Porte cochere Banquet air lock lobby Pre function Large Multipurpose function hall, divisible into 2 or 3 Small function hall, could be divisible into 2 Meeting rooms
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Spaces in a Business Centre

Reception Workstations Guest fax, copier, printer Small Meeting Rooms 1 or 2 Offices Pantry Unisex Toilet
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Spaces in a Health Club

Gym Gym Change Rooms male, female, disabled Spa Salon Yoga Aerobics Pools 8/12/12

Gym Change Rooms

Male Female Disabled Having Steam, Sauna, Wellness / Experience Showers Lockers

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Gym

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Spaces in a Spa

Reception with retail Waiting area with juice bar Spa Manager Change rooms male and female Treatment rooms single / couple with a bathroom Massage room Relaxation room 8/12/12

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Spaces linked to the Pool

Main pool Kids pool Jacuzzi / Whirlpool Pool bar Pool deck Changing rooms with lockers Attendants kiosk Pool furniture store

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BOH

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BOH Areas 30%

Admin 2% Kitchens 3% Commissary 2% Stores 2% Housekeeping 1% Laundry 1% Employee Facilities 2% MEP Engineering areas 7 to 8%

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BOH Areas

Admin areas GM, Sales & Marketing, F & B, Accounts and IT are normally above ground on first / mezz lvl Kitchens are usually at the ground lvl Other spaces such as Commissary, Stores, Housekeeping, Laundry, Employee Facilities are usually at the 8/12/12 first basement level.

Spaces in the BOH

RECEIVING/MATERIALS MGMT FRONT OFFICE GARBAGE GMs OFFICE MAIN STORES SALES & CATERING BANQUET IT CENTRESTORE HR ACCOUNTS SECURITY KITCHEN ADD & IRD& TIME OFFICE EMPLOYEE FACILITIES COMMISSARY LAUNDRY SPECIALITY KITCHENS

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Admin Front Office

Front Office manager Reservations manager Guest Relations executives Telephone operators Secretaries reception, mail and xerox

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Admin GMs Office

GMs Cabin GMs secretary with fax, printer, etc Resident manager Meeting room Pantry Toilets
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Admin - Managers

Room Sales Food and Beverage Banquet Sales Guest Relations

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Admin IT Centre

IT manager IT executives UPS room

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Admin - Accounts

Chief accountant Asst. manager finance Chief cashier Count room Safe deposit room Accounts executives Night auditor Record room

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Engineering Maintenance

Repairs

&

Music and Video Room / T.V. Room Record Room Refrigeration / HVAC Workshop Engineering Store Room Buggy Repair Workshop Paint Shop Chemical Room Plumbing Shop Carpentry Shop Electrical Shop
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Engineering Areas

Mechanical

Meter Room

Swimming Pool Balancing Tank

HT Breaker Room

Swimming Pool Filtration Plant HT Panel Room

Indoor Transformers / Steam Generators Boiler Room LT Panel

Pumps and Heat Exchangers

HVAC Panel Electrical

STP Generator Room and equipment Diesel with pumps Condensing units for cold stores
Chiller Plant Room Pump Room for Chillers Pump Room ( Fire )

Air Handlers for different areas Fresh Air / Exhaust / Smoke Fans Fire Control Room

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Engineering External MEP Areas

LPG Room / Gas Bank A/c Cooling Towers Underground Fuel DG Cooling TowersTanks Scrubber Water Tanks Overheadfor Kitchen Exhaust Smoke Extractors for Guest Guest Room Exhaust Fans Floors on terrace Pressurisation Fans Staircase Dish Antenna Lift Pressurisation Fans Lift Lobby Pressurisation Fans Lift Machine Rooms

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Staff

Staff to Guest Ratio ( in India ) Luxury Hotels - 2:1 Business Hotels 1.4:1 to 1.8:1 Executive staff 10% Senior staff 30% Junior staff 60% Around 25% staff is usually contract staff who are hired on need basis 8/12/12

Staff Breakup*

Food production 25% Food service 25% Housekeeping and Laundry 12% Rooms 10% Sales and Marketing 3% Accounts 2% Security 2% Engineering 6%

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Terms

Covers each seat in a F & B space / Banquet Hall is called a cover IRD Stands for In Room Dining Pax no. of people

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