Communication Skills

Communication is a series of experience of

Hearing

Smell

Seeing Touch

Taste

Communication Skills
Communication skills is the ability to use language (receptive) and express (expressive) information.
Effective communication skills are a critical element in your career and personal lives.

Communication Goals
To change behavior To get action To ensure understanding To persuade

To get and give information

Most Common Ways to Communicate

Speaking Writing Visual Image

Body Language

Types of Communication

On the basis of organization relationship

Formal Informal

On the basis of Flow

Vertical Crosswise/Diagonal Horizontal

On the basis of Expression

Oral Written Gesture

Barriers to Communication
Semantic

Barriers Emotional Or Psychological Barriers Organizational Barriers Barriers in Superiors

Semantic Barriers
Symbols

with different meaning Badly expressed message Faulty translation Unclarified assumption Specialists language

Emotional Or Psychological Barriers

Premature Inattention

evolution

Loss

of transmission & poor retention Undue reliance on the written word Distrust of communication Failure to communicate

Organization Barriers
Organizational

policy Organization rules & regulation Status relation Complexity in organization

Personal Barriers

Barriers in Superior Attitude of Superior Fear of challenge of authority Lack of time Lack of awareness

Barriers

in Subordinates

Unwillingness to communicate Lack of proper incentive

Communication Process
Communication is the process of sending and receiving information among people
Feedback

receiver Use of channel to transmit the message

sender

SENDER

RECEIVER

Noise

Communication code scheme

Communication Involves Three Components

Verbal

Messages - the words we choose Paraverbal Messages - how we say the words Nonverbal Messages - our body language

These Three Components Are Used To

Send

Clear, Concise Messages Receive and Correctly Understand Messages Sent to Us

SENDING MESSAGES
Effective Verbal Messages

Are

brief, succinct, and organized Are free of jargon Do not create resistance in the listener

Nonverbal Messages
Nonverbal messages are the primary way that we communicate emotions

Facial Expression Postures and Gestures

Paraverbal Messages
Paraverbal communication refers to the messages that we transmit through the tone, pitch, and pacing of our voices.

Receiving Messages
Listening Requires concentration and energy Involves a psychological connection with the speaker Includes a desire and willingness to try and see things from another's perspective Requires that we suspend judgment and evaluation

Key Listening Skills

Nonverbal

Giving full physical attention to the speaker; Being aware of the speaker's nonverbal messages; Verbal Paying attention to the words and feelings that are being expressed

What makes a good communicator?

Clarity

Adequacy

Integrity

Timing

How do you develop your communication skills? Explore the related skills

Tips to good communication skills

Maintain

eye contact with the audience Body awareness Gestures and expressions Convey one's thoughts Practice effective communication skills

Effective Communication . . .
It is two way. It involves active listening. It reflects the accountability of speaker and listener. It utilizes feedback. It is free of stress. It is clear.

GAME 1

Listen carefully and follow the leader..

WHAT DID WE LEARN?

Not only verbal communication can create chaos. Listening is not what just that matters but active listening is important. So be an active listener......

Active Listening
Few tips towards Active Listening:
1.

Understand your own communication style.

Be an active listener. Use normal communication. Give Feedback

2.

3.

4.

Active Listening
1. Understand your own communication style:

High level of self-awareness to creating good & long lasting impression on others. Understand how others perceive you. Avoid being CHAMELEON by changing with every personality you meet.

Make others comfortable by selecting appropriate behavior that suits your personality while listening. (Ideally nodding your head).

Active Listening
2. Be An Active Listener:

People speak @ 100 to 175 WPM but can listen intelligently @ 300 WPM. One part of human mind pays attention, so it is easy to go into mind drift.

Listen with a purpose.

Purpose can be to gain information, obtain directions, understand others, solve problems, share interest, see how another person feels, show support, etc. If it is difficult to concentrate then repeat the speakers words in your mind.

Active Listening
3. Use Non-verbal Communication:

Smile, Gestures,

Eye contact,
Your posture.

Active Listening
4. Give Feedback

Remember that what someone says and what we hear can be amazingly different. Repeat back or summarize to ensure that you understand. Restate what you think you heard and ask, "Have I understood you correctly?"

Six Ways of using Non - verbal communication more effectively

Some major areas of nonverbal behaviors to explore are:

Eye contact Facial expressions Gestures Posture and body orientation Proximity Paralinguistic Humor

Few Facts
- You have over 630 muscles in your body.

- Eye muscles are the busiest muscles in the body. Scientists estimate they may move more than 100,000 times a day.
- You have over 30 muscles in your face to help you smile or frown. It takes 17 muscles to smile and 43 to frown. SO SMILE EVERYTIME YOU SEE SOMEONE. - The strongest muscle in your body is your tongue. USE IT EFFECTIVELY. - It takes the interaction of 72 different muscles to produce human speech.

Effective Presentation Skills

Presentation Skills while appearing for an interview.

Your Dressing sense (Males & Females), Documents needed to be carried, Your body language (while standing, while sitting, while walking), Your attitude (Soberness, Soft words, avoid western accent),

Your Confidence (while talking, body movements, aggression, etc).

Thanks