BIRLA INSTITUTE OF TECHNOLOGY

BIT Noida

Chaitanya Bhatt 4514/10 BBA(BE)

PROJECT:

TRAINING AND DEVELOPMENT PRACTICES AT STORE LEVELS AT FOOD BAZAAR

INTRODUCTION ABOUT FUTURE GROUP:

Type
Industry Founder(s) Future Group is an Indian privately held corporation that runs chains of large Discount.

Private
Retailing Mr. Kishore Biyani (MD & CEO) Mumbai, Maharashtra, I ndia Discount, grocery andco nvenience stores, cash and carry, hypermarkets, 35,000
[1]

Headquarters Products

Employees Divisions

Pantaloon Retail, Future Value Retail Limited

KEY GROUP COMPANIES:

Pantaloon Retail (India) Limited * Future Value Retail Limited Finance Future Generali Life Insurance Company Limited Future Generali (India) Insurance Company Limited Future Capital Holdings Limited * Future Ventures (India) Limited * Services Future Supply Chains Limited Future Human Development Limited Future Media (India) Limited Future Corporate Resources Limited

INTRODUCTION:

Future Group understands the soul of Indian consumers. As one of Indias retail pioneers with multiple retail formats, we connect a diverse and passionate community of Indian buyers, sellers and businesses. The collective impact on business is staggering: Around 220 million customers walk into our stores each year and choose products and services supplied by over 30,000 small, medium and large entrepreneurs and manufacturers from across India. And this number is set to grow. Every day, Future Group brings multiple products, opportunities and services to millions of customers in India. Through over 15 million square feet of retail space, we serve customers in 85 cities and 60 rural locations across the country. Most of all, we help India shop, save and realize dreams and aspirations to live a better quality of life every day.

OVERVIEW:

Future Group employs 35,000 people directly from every section of our society. We source our supplies from enterprises across the country, creating fresh employment, impacting livelihoods, empowering local communities and fostering mutual growth.

OUR MISSION:

We share the vision and belief that our customers and stakeholders shall be served only by creating and executing future scenarios in the consumption space leading to economic development. We will be the trendsetters in evolving delivery formats, creating retail realty, making consumption affordable for all customer segments for classes and for masses. We shall infuse Indian brands with confidence and renewed ambition. We shall be efficient, cost- conscious and committed to quality in whatever we do. We shall ensure that our positive attitude, sincerity, humility and united determination shall be the driving force to make us successful.

OUR STRATEGY:

Our multi-format retail strategy captures almost the entire consumption basket of Indian customers. As modern retail drives new demand, efficiency and consumption in new categories, our strategy is based on our deep understanding of Indian consumers. We understand the varied buying behaviour of the Indian consumer. Future Group's strategy is aimed at achieving inclusive, sustained and profitable growth with three levers

Customer-orientation: The bottom line in each of our retail success stories is "know your customer". Insights into the soul of Indian consumers - how they operate, think, dream and line - helps us innovate and create differentiating functionally. Continuous-innovation: As India's largest retailer, we understand the importance of innovation. We rethink strategies and realign businesses with increasing agility to provide diverse customer groups with refreshingly different retail experiences. Collaborative transformation: Creating a collaborative environment combining our strengths with our suppliers and vendors helps us create immense value for our customers which in turn fosters matual growth.

MILESTONE:
25 years ago, we began our pioneering journey transforming the Indian retail landscape, whole-heartedly believing in rewriting rules and retaining values. Today, our deep footprint across India and landmark growth is testament to our enduring values.
2011

April 2011 KBs Fairprice celebrates opening its 200 stores in India May 2011 Future Supply Chains becomes ISO certified

2010

Future Group launches its telecom brand T24 in partnership with Tata Teleservices to provide additional loyalty benefits to its customers.
Future Group connects over 4000 small and medium Indian manufacturers and entrepreneurs with consumers.

2009

Future Group celebrates its first Shopping Festival across all retail formats in key Indian cities.
Future Innoversity starts its campuses in Ahmedabad, Bangalore and Kolkata to offer degree programs through a tie-up with IGNOU. Future Group partners with Hong Kong-based Li & Fung Group to strengthen its supply chain and logistics network across the country.

MILESTONE: (CONTI..)
2008

Future Capital Holdings becomes the second group company to make a successful Initial Public Offering (IPO) in the Indian capital market. Big Bazaar crosses the 100-store mark, marking one of the fastest expansions of the hypermarket format anywhere in the world. Total operational retail space crosses the 10 million square feet mark. Future Group crosses the $1 billion turnover mark.

2007

Specialized companies in retail media, logistics, IPR and brand development and retail-led technology services become operational.
Future Capital Holdings, the groups financial arm, is formed to manage over $1.5 billion in real estate, private equity and retail infrastructure funds.

2006

Home Town, the home building and improvement products retail chain, is launched along with consumer durables format Ezone and furniture chain Furniture Bazaar.
Future Group enters into joint venture agreements to launch insurance products with Italian insurance major Generali.

WHAT IS TRAINING?

Training Refers

to a planned effort by a company to facilitate employees learning of job-related companies.

The goal of training is for employees.

master

the knowledge, skill, and behaviors emphasized in training programs, and

apply

them to their day-to-day activities.

In-Store Training
Training Objective: To run an efficient, productive & successful store it is most important that every person in the store is trained to perform his/her job well. To do their jobs well store teams need to be trained to follow processes and also service our Customers well. Responsibility: To ensure effective training in the Store Store Manager, Asst. Store Manager / Department Manager / Asst. Department Manager, Store HR are responsible to ensure:-

Responsibility: To ensure effective training in the Store Store Manager, Asst. Store Manager / Department Manager / Asst. Department Manager, Store HR are responsible to ensure:-

Store Manager is responsible to ensure Periodic Training programs are conducted for various Roles at the Store. The Store Calendar is followed as per planned training schedule. Suggest any discrepancies / modifications with respect to the training content.

Asst. Store Manager / Department Manager / Asst. Department Manager is

responsible to ensureThe participants (Team Leader / Team Members) attend the training program as per the training calendar. Adequate preparation is done with the subject matter / training content for conducting the training programme. Report any non-attendance for training by any team member immediately to Store HR & Store Manager.

 Store HR is responsible to ensure

Preparation of the training Calendar for the Store.

Scheduling Training Batch (as per the training calendar) and assigning the trainer for it. Ensure proper MIS is maintained for all the in-store training conducted and records for the same are maintained and filed.

Process for conducting in-store Training:

In-Store Training Process

The figure below gives the schematic diagram explaining the steps involved in the process of conducting in-store TrainingPreparation of Training Plan (Store HR along with SM)

Preparation of Training Calendar

(Store HR along with SM)

Trainer Preparation / Orientation of Material from HO (Identified Trainer)

IN STORE TRAINING PROCESS FLOW

Training MIS & Record Admin & Logistic support for Training (Store Admin along with HR) Forming Groups and Assigning (Store HR along with SM)

(Store HR)

Activity # 1

Activity Description Preparing the Training Plan Identifying what training needs to be
conducted for whom.

Responsibility
Store HR in concurrence with the Store Manager

Making the Training Calendar Training Calendar comprises of various trainings to be conducted for the store over a period of monthly/quarterly/yearly time period.

Store HR Training Calendar

Forming Groups and Assigning Trainers

Minimum 5 participants batch size Maximum 15 participants batch size

Store HR in concurrence
with the Store Manager

Format for In-Store Training Calendar

Program Name Trainer Name & Designation
Participant Profile

Month I (Dates Planned)

Month II (Dates Planned)

Month III (Dates Planned)

Format for Attendance Sheet / Declaration Sheet Declaration

Sr. No Participant Employee Code Participants Name Designation Signature

Format for Feedback Sheet

Sr no.

Feedback Parameters

Strongly Disagree 1 2

Strongly Agree 3

TRAINER FEEDBACK

The trainer was prepared with knowledge,

information and resources for my learning The trainer listened to and responded to my questions during the training program

PROGRAM DESIGN

Training Content was simple to understand

and follow

2. 3.

Was Structured as per my needs.

Helped me prepare for my job by providing important knowledge and information.

TRAINING ENVIRONMENT 1.
The Training area was free from distractions and disturbances.
The appropriate aids were available and Functioning.

2.

3.

Seating was adequate and comfortable.

OVERALL 1
Overall, I was satisfied with the Training program

Methodology

This section explains the various types of methods to be deployed for conducting the training program.

Method A:
Printouts of the slides can be taken on A3 size paper. The A3 size papers can be put in presentation folder and the trainer can take the session with the help of the presentation folder. Identify the area of the floor that can be used for training.

Method B:
The batch of 20 members can be called in the Back Office OR Store Managers
cabin for training. The slides can be loaded on the computer and can be flashed on the screen for all participants to view.