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Emotional Intelligence: What Is It?

Simple Definition

Ability to manage emotions in ones self and in others in order to reach desired outcomes.

The "New Yardstick"


On how we handle ourselves and each other Goes beyond intellectual ability and technical skills Focuses on personal qualities such as initiative, empathy, adaptability, persuasiveness

Emotional Intelligence
Seen as the fundamental key to success and leadership - and it can be learned!
Working with people
Not just about being nice Managing ones own emotions

Ability to handle encounters Teamwork Leadership

Job Success, not Survival


Today's great growth and prosperity is running parallel to some of the highest rates of job turnovers.
Just because you work hard does not mean you will rise to the top or that the job is secure.

Common employer complaints


Lack of social skills, motivation to keep learning, and inability to take criticism
Leads to plateaued or derailed careers because of crucial gaps in EQ (EI)

The Two Sides of Emotional Intelligence


Personal Competence how we manage ourselves Self Awareness knowing your strengths and weaknesses Self Regulation - trustworthiness, responsibility, adaptability, Motivation - drive, commitment, initiative, optimism, charisma Social Competence - how we handle relationships Empathy - awareness of others feelings and concerns Social skills - adeptness a inducing desirable responses, such as communication, conflict management, cooperation, and leadership

The more complex the job, the more EQ (EI) matters!!

Golemans Competencies Model

Identify emotions
Identify how you feel Identify how others feel Sense emotions in music Sense emotions in art Detect real vs fake emotions - accuracy

Basic emotions with very clear facial signals


Anger Sadness Fear Surprise Disgust Happiness
Ekman, 2003

Understand Emotions
Recognizes what events are likely to trigger different emotions Knows that emotions can combine to form complex blends of feelings Realizes that emotions can progress over time and transition from one to another Provides a rich emotional vocabulary for greater precision in describing feelings and blends of feelings

What Does Use Emotion Entail?

The capacity to generate and feel an emotion in order to focus attention, reason, communicate, creativity & Problem Solving

Manage Emotions
Stay open to feelings Blend emotions with thinking Reflectively monitor emotions

Why do people with high IQs not always succeed?

In Essence
Being intelligent about emotions means that we can perceive and use emotions to create optimal relationships and produce desired outcomes.