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Business Operating System

B. O. S.
Business Operating System

Business Operating System

B.O.S. DEFINITION
BOS is a practical and simple approach to coordinating key business and operating objectives with real projects and activities. BOS also provides a practical and simple approach to collectively use the tools we have discussed.

Business Operating System

B. O. S. CHART
Is a one page chart showing data trends identifying key factors, tracking projects and monitoring improvements.

Business Operating System

WHY USE THE B. O. S. CHART TOOL?


B. O. S. charting is a standard tool used to support visual control One page summary which facilitates management at a glance. Ensures real activities are occurring to improve the areas identified as important to the company Is an excellent communications tool
to employees to management

Business Operating System

BOS CHART FORMAT


Key Measurable
Target Trend Line

Improvement Activities

Data Analysis
Pareto

Improvement Tracking

Business Operating System

BOS Key Measurable: PPM - Steel Can Assembly Cell


300

Ref #
250 200 150 100 50

Description
Redesign finished goods packaging
Procure new component parts containers Improve weld in process weld monitoring system Replace current controller on paint system

Resp.
AM
JK SL GA

End Date
7/18/95
6/30/96 7/24/95 9/20/95

1
2 3 4

0 Jan
50

Feb

Mar

Apr

May

Jun Actual

Jul

Aug

Sep

Oct

Nov

Dec

Target

Ref #
40

Description
Damaged Assembly

Jan
51

Mar
48 20 17 19

May Jul Sept


45 18 21 18 39 20 18 10 5 19 1 14

1 2

30

20

Cracked Casing 20 Broken Weld Paint Blister 19 14

3
10

4
0 Dam aged As s em bly Broken Weld Cracked Cas ing Paint blis ter

Business Operating System

BOS IMPLEMENTATION
Identify key measureables
Brainstorm

Analyze data
Pareto analysis works well

List Improvement activities


Fishbone diagrams

Track improvement activities


Unique measures

Business Operating System

Fishbone Diagrams
Lists the possible causes of a problem by considering the following areas
Man Methods Materials Machines Environment

Business Operating System

Fishbone Diagrams
Continue to ask the Question Why until there is a consensus that the root cause has been uncovered
5 Why's
Problem
Why Why Why Why Why

Root Cause

Business Operating System

Fishbone Diagram
Operator Machine

Broken tool
Training
l

Fatigued

Calibration

Damaged Assembly

Out of spec Wrong Environment

Ergonomics

Material

Methods

Business Operating System

Countermeasures
Actions taken to ensure that root causes do not resurface at a later date. Examples of countermeasures are
Error proofing Gauging and Fixturing Supplier Certification

Business Operating System

Error Proofing
Restricts the ability to incorrectly assemble a product Forms of error proofing in our products are;
Tabs Notches Unsymmetrical Features

Business Operating System

Gauging and Fixturing


Used when it is determined that an operation may introduce excessive variation to the final product Common examples are;
Weld Fixtures Final assembly gauges and fixtures Leak check fixtures

Business Operating System

Supplier Certification
How do we control the parts that we buy from outside sources? Part Number Certification Supplier Certification

Business Operating System

Tracking Downtime
Important tool for determining the best process for producing the product Areas to consider when analyzing downtime;
Process equipment Production Associates Material Methods Work Area

Business Operating System

Process Equipment
Downtime here may indicate that the equipment may need to be refurbished, updated or even replaced to be capable of producing an acceptable product

Business Operating System

Production Associates
Downtime in this area may indicate:
Training needs Lack of knowledge of acceptable product Incorrect line staffing

Business Operating System

Material
If downtime is related to material the following may be true;
The material may not be the best suited for the process The material quality needs to be improved

Business Operating System

Methods
Downtime in this area indicates excessive travel and or wasted motion as well as
Equipment layout concerns Process bottlenecks

Business Operating System

Work Area
Downtime may also be due to environmental problems
Is it too hot or cold? Is there sufficient lighting? Is the work area safe?

Business Operating System

Downtime
Other methods of tracking downtime are used, they are;
Live production counts Andon alarms Downtime Clocks

These are all excellent tools for at a glance management

Business Operating System

Scrap Tracking
Used in conjunction with other tools to determine the process problems Red Box Method of scrap tracking
Identifies suspect product Records all defects Corrective action implemented and logged for future reference

Business Operating System


DEFECTIVE PART

CAN IT BE REPAIRED IN LESS THAN 1 CYCLE

SET-UP &/OR SUPERVISOR DETERMINE CORRECTIVE & INTERIM ACTION IN ORDER TO RESUME PRODUCTION & DOCUMENT ACTIONS
CONTINU E NORMAL PRODUCTION

REPAIR PART

SET-UP &/OR SUPERVISOR DECIDE IF PART REPAIRABLE

SET-UP INFORMS INSPECTOR OF REASON FOR SCRAP

REPAIR PARTS

REFER TO WORK INSTRUCTION 13.1.8, "SCRAP & SALVAGE"

CONTINUE NORMAL PRODUCTION

Business Operating System

LETS REVIEW WHAT & WHY


B O S =
BUSINESS OPERATING SYSTEM

B O S is a practical and simple approach to coordinating key business and operating objectives with real projects and activities

Business Operating System

B O S IMPROVES COMMUNICATION
Fosters management at a glance Insures communication of key goals to workers, management, visitors, everyone Allows operators to communicate activities and progress to management Facilitates visual control

Business Operating System

BOS REQUIRES ACTION


Proper use requires specific action to address key objectives Includes tracking progress of activities Demonstrates organizations commitment to improvement activities

Business Operating System

CONCLUSION
These tools are simple to use They can be implemented in any area at Arvin
B.O.S. charting visibly closes the loop from the measure and its cause to the actions being taken to improve

Business Operating System

Report Out Deliverables


Present a B.O.S. Chart for Report Out Exercise 7. Use the standard 4 quadrant format.

BOS Chart

Business Operating System

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