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The Human factor is the set of aspects and characteristics from our own personality that enables us to get or not engaged in social, economic and political institutions.
When the fight is really on and the battle is undecided, you want your team to act co-operatively, quickly and rationally. You do not want a:
disgruntled employee bitching about life, a worker who avoids work, a key engineer being tired all day because the baby cries all night.
Few "people problems" can be solved quickly, some are totally beyond our control and can only be contained. It is important to know that we can learn how to positively face and influence our colleagues performance and behaviour.
Learning about some important aspects of human psychology is a good way to better deal with people.
Dealing with the Human Factor 01 Learning about our own behavior
We need to consider the effects of our daily behavior upon our colleagues and clients. It is not an easy task since our own perception of ourselves is always positive and constructive and never negative. And a good way to measure that is to remember how often:
Do we complain about our company and performance? Do we point out mistakes from our co-workers? Do we avoid sharing advices and point-of-views? Do we neglect our co-workers?
When dealing with motivation it is important to take a long-term view. What we need is to develop a sustainable approach to maintain us and our staff full of enthusiasm and commitment. The main positive motivators are:
achievement, recognition, the work itself, responsibility, and improvements.
Ideally, we should have a series of targets which are easily recognised as stages towards the ultimate completion of the task. And progress should be punctuated and celebrated with small but marked achievements.
Dealing with the Human Factor 05 Learning about the work itself
Our work itself should be interesting and challenging. Interesting because this makes us actually engage our attention; challenging because this maintains the interest and provides a sense of personal achievement when the job is done.
Most people will be looking for the first one, but we need to be aware of the importance of them all.