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CHAPTER TOPICS
What are Emotions? Influences on Emotional Expression Guidelines for Expressing Emotions Managing Difficult Emotions
Looking Out/Looking In
Thirteenth Edition
Behavioral Changes
Facial expression Posture Gestures Different vocal tone or rate
People in close relationships are likely to experience/express more emotions than those who are not
EMOTIONS: FEELING, THINKING, AND COMMUNICATING
Emotion Labor
Managing or even suppressing emotions is both appropriate and necessary
EMOTIONS: FEELING, THINKING, AND COMMUNICATING
Emotional Contagion
The process by which emotions are transferred from one person to another
Is it possible to catch someones mood? Emotions become more infectious with prolonged contact
EMOTIONS: FEELING, THINKING, AND COMMUNICATING
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Those who control their feelings and deny distress are more likely to get a host of ailments, including cancer and heart disease
EMOTIONS: FEELING, THINKING, AND COMMUNICATING
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Recognize the difference between feeling, talking and acting Expand your emotional vocabulary Share multiple feelings
You might often express anger but overlook confusion, disappointment or frustration
EMOTIONS: FEELING, THINKING, AND COMMUNICATING
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Is it appropriate to end a relationship via voicemail? What is the result of using CAPITAL LETTERS in an instant message or email?
EMOTIONS: FEELING, THINKING, AND COMMUNICATING
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Debilitative Emotions
Are emotions which detract from effective functioning
Intensity
Anger or irritation may be beneficial Rage usually makes matters worse
EMOTIONS: FEELING, THINKING, AND COMMUNICATING
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Self-talk
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Event
Being called names Being called names
Thought
Ive done something wrong. My friend must be sick.
Feeling
hurt, upset concern, sympathy
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Chapter Review
What are Emotions? Influences on Emotional Expression Guidelines for Expressing Emotions Managing Difficult Emotions
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