TOPIC: THE IMPORTANCE OF QUALITY CONTROL AND STRATEGIES FOR QUALITY IMPROVEMENT GROUP 5:

1.Bi Th Anh Vn 2.Nguyn Th Tuyn 3.Nguyn Th Bo Yn 4.Trn Th Ngc Yn 5.L Th Tuyt

QUALITY CONTROL
OUTLINE I. Introduction II. Body: 1.Overview: 1.1. Definition of quality & quality control 1.2.Current situation of quality control 2.Quality control: 2.1.Why do companies have to control quality? 2.2. Principles of quality control

3.Qualities control strategies & some examples: 3.1. Improve continuously 3.2. Make a commitment 3.3. Track mistakes 3.4. Invest in training 3.5. Organize quality circles 3.6. Have the right attitude
III. Conclusion

1.1.QUALITY CONTROL DEFINITON

QUALITY

QUALITY CONTROL

Satisfy any ever-changing need of customers Meet customers need

A collection of methods & techniques Ensure production & delivery

1.2. CURRENT SITUATION OF QUALITY CONTROL

Positive aspects Apply successfully at many companies Apply ISO standards effectively

Negative aspects Have no long-term strategy Work without brainstorming & responsibility Lack ability of leading

2.1. REASONS WHY COMPANIES CONTROL QUALITY

Improve product quality Increase customer satisfaction Increase revenue Reduce waste

2.2. PRINCIPLES OF QUALITY CONTROL

( ACCORDING TO ISO STANDARDS)

1. 2. 3. 4. 5.

Customer focus Leadership System approach to management Continual improvement Mutual beneficial supplier relationships

3. QUALITY CONTROL STRATEGIES

3.1. IMPROVE CONTINUOUSLY

Purpose: adapt to competitive market Task: analyze every aspect of products E.x: The Toyota Production & Kaizen

3. QUALITY CONTROL STRATEGIES

3.2. MAKE A COMMITMENT

Purpose: make customers believe in company Task: o Follow ISO standards o Set goals & review progress o Provide resources & evaluate results E.x: Coca-cola & TCCQS

3. QUALITY CONTROL STRATEGIES 3.3. TRACK MISTAKES

o o o o o

Purpose Ensure high-volume output Guarantee products 100% up to standards Task: Establish a tracking system of operation Build particular standards for products Adjust if necessary E.x: Toyota corp. & Poka yoke

3. QUALITY CONTROL STRATEGIES

3.4. INVEST IN TRAINING

Purpose: o Improve quality o Ameliorate problems Task: o Give employees tools to do job o Have regular training classes

3.QUALITY CONTROL STRATEGIES

3.5. ORGANIZE QUALITY CIRCLES

Purpose: identify & address problems Task: set up 2 groups o Group 1: assess process & recommend improvement o Group 2: give authority & responsibility E.x: Toyota Motor Corp. & quality circle

3.QUALITY CONTROL STRATEGIES

3.6. HAVE RIGHT ATTITUDE

Purpose: o Satisfy customers o Get feedback to adjust Task: o Customers: listen & assess later o Employees: become open & ready for ideas