ROLE OF COMMUNICATION

INFORMATION SHARING TRANSMITS INFORMATION TO INDIVIDUALS OR GROUPS POLICIES,RULES,CHANGES AND DEVELOPMENT IN ORGANISATION

 FEEDBACK Need to provide feedback to employees and pass on the higher mgmt in the fulfillment of goal. It is a kind of motivation to developing changes and realistic plans PROBLEM SOLVING--- communications between the mgmt and unions on issues --negotiation, solutions and consensus.

 ASSISTS IN DECISION MAKING To make accurate and appropriate decision manager needs to obtain information that is available in various channels of communication. To achieve organizational goal cooperation and support of the people FACILITATING CHANGE Effectiveness of change introduced, depends to a large extent on the clarity and spontaneity of communication.

 GROUP BUILDING Communication helps in building relationship. If communication breaks down, the group may disintegrate. CONVEYING THE RIGHT MESSAGE Objective right message to right person. Should be well understood and accepted by the receiver in the right perspective.

 HELPS IN CO-ORDINATION OF EFFORT Communication effective tool for coordination activities of different persons engaged. Co-ordination without communication is a remote possibility. GOOD INDUSTRIAL RELATIONS Communications develops, convince ideas, opinions and view points.

 MOTIVATING PEOPLE People must be regularly informed about the mgmt expectations, plans and policies, career growth, promotion, welfare measures etc. PERFORMANCE FEEDBACK--- Letters of appreciation or suggestion are given as feedback

 JOB INSTRUCTION Managers- to subordinate from time to time otherwise it leads to confusion, wastage and inefficiency. EMOTIVE FUNCTIONExpression of feelings and satisfaction. Enables people to express their dissatisfaction, unhappiness- words or writing to release tension and frustration.

DEFINE COMMUNICATION
Communication Latin word Communis means common. Communication is the sum of all things, a person does when he wants to create an understanding in the mind of another. It involves a systematic and continuous process of telling, listening and understanding --- Allen Louis

 Communication is an exchange of facts, ideas, opinions or emotions, by two or more persons ---- George Terry.

CLASSIFICATION OF COMMUNICATION
INTRAPERSONAL COMMUNICATION---Talking to ones self. INTERPERSONAL COMMUNICATION---Dialogue or interview with two or more persons. While reading a book an author communication to the reader GROUP COMMUNICATION--- Communication to small or large groups club, classroom.

 MASS COMMUNICATION--- Message sent to large people eg. Newspaper VERBAL COMMUNICATION Oral or written communication NON-VERBAL COMMUNICATION wordless message- gestures, signs, pictures, facial expressions METACOMMUNICATION Speakers choice of words- something more than what the actual words state.