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Researchers.
Nikita Dandekar Purva Jain Shubhangi Jawale Meghna Patil Reena Kamat
P - 05 P - 11 P - 12 P - 25 P - 42
The means by which researchers are able to make conclusive statements about their studies with a minimum of bias.
Scientific Method...
Identification of the TOPIC AREA
Formulation of the HYPOTHESIS
Objective of Research.
To find out the customer preference for Private Bank Services and Nationalised Bank Services.
Nationalised BANKS
Private BANKS
Introduction Examples Safety/security in terms of investment Services ATMs and Branches Online banking Approach Mobile banking Loan process Working hours Others
CONCLUSIVE METHOD..
SAMPLE SIZE
50 PERSONS..
AREA OF RESEARCH
Interview with ICICI bank employee and Bank of India employee regarding the bank Services.
HYPOTHESIS
Nationalised banks.
7 24 18
18 32
N=50
NO.OBSERVATION
PRIVATE NATIONALISED
O (Prefer) E(n/2)
36
25
14
25
Formula :
Therefore,
Degree of Freedom = n-1 Degree of Freedom = 2-1 =1 Level of Significance 5% Critical Value(table value) of Chi Square = 3.841
Conclusion..
Since the calculated value > table value
Contin..
Immediate problem solving
Systematic in nature Good customer service CRM
CONCLUSION
their services but now a days nationalized banks are also ready to face the challenges given by private banks. Due to their professional approach and customer oriented approach Private Banks services outpaced those of Nationalized Banks
LIMITATIONS
Reliability
Small Sample size Limited Area for Research(cant arrive at
overall conclusion ) Information sources provided was limited People were not aware of other banks services apart from their own bank People were not ready to give their Bank name
ACKNOWLEDGEMENT
We would like to thanks to.. Mr. Vinay Singh Team leader(CART) of ICICI Bank Thane. Mr. Gupta Branch Manager of BOI Mulund Branch. Mrs Chandrakala Shenoy-BOI Mulund Branch for giving us real life opportunity to visit and details about their services offered and their experience.
Webliography:
www.bankofindia.com www.google.com www.icicibank.com www.statebankofindia.com