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Prevention Not Correction Process Improvement Benchmarking Opportunities for Improvements How to realize Opportunities
Prevention by ANTICIPATING or REACTING is the same basic process, but the difference is when the process is implemented it impact on CUSTOMER and COST
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WORKING FOR IMPROVEMENT There is always time to do it again, but never time to do it Right the First Time Make/Increase time and efforts on Prevention in particular prevention by Anticipation You must be prepared to stop your process if you know it is producing mistakes/errors You expect your supplier to stop their process, your customer expect the same of you
THE QUALITY IMPROVEMENT CYCLE PDCA Act 1. Corrective action for deviations 2. Standardise the process make successful solutions permanent 3. Reflect The PDCA Cycle is a generic Model for Improvement
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Planning is an essential part of prevention by Anticipation READY AIM FIRE not Ready Fire Aim
IMPROVEMENT IS ALWAYS POSSIBLE
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