Managing, supervising, being a leader is the hardest job in the world!

Because each human being is different and you have to learn how to drive each one of them

Human are the most complex and complicated beings you'll ever have to deal with. Many of them have similarities but every one of them in this world is different and they all work in a slightly different way.

Our job as a leader is to get these complex humans working as efficiently as possible.

 Managing people is like holding a dove in your hand. If you hold it too tightly you kill it, but if you hold it too loosely, you lose it.

A B C of Good Management
Select right person for the job
Create a Positive Workplace Respect every employee Treat everyone as important

A B C of Good Management
Your sales men are most important people for you because they are the one bringing business to you and they are the one who make you successful or failrespect them.

Always criticize activity not people Reward in public and reprimand in private

A B C of Good Management
Train your people how to do the job, before you expect them to do the job Control work of your people Motivate your people Develop your people

Build team out of the group

Definition of management
Management is a process of doing any task which involves four steps

1. 2. 3. 4.

Planning Organizing Executing Controlling

Lets hear a Story

Team work

of

Definition of Selling
Selling is identifying customers needs and presenting your product in such a manner that customer feels that it is the same product he is looking forward to and buy the product
Customer will buy only if he likes your product

Leadership
Leadership is influencing people to do the job you want them to do, willingly, without using authority

THE ICEBERG
10%
SEA LEVEL

KNOWN TO OTHERS

BEHAVIOR

UNKNOWN TO OTHERS

VALUES STANDARDS JUDGMENTS

ATTITUDE
MOTIVES ETHICS - BELIEFS

90%

 Positive mental attitude /proactive

Willing to lead by examples Willing to adapt to different situations Caring for the growth and development of his team members Open minded and receptive to new ideas

Modest and unselfish Understanding People loving Team player Empathetic

Selling Skills Planning skills Organizing skills Communication skills Decision skill Human Relation skills Motivational skills

Supervisory skills Problem solving skills Adjustment skills Listening skills Time management skills Report analytical skills Creativity

 Children learn much more from what they SEE than what they HEAR. Thats why we need to be their worthy role model. People become mirror images of Boss

You can not motivate people You can only find out what motivates people and help them to achieve the same

Motivating is giving reason why a person will work

Tools you have for motivation

Incentive scheme Career growth Recognition Appreciation

Why Motivate?
Helps your most productive employees become better Helps less productive employees become more productive
Prevents management from overlooking highpotential performers

Motivated Employees
Contribute to a positive work environment Affect the morale of those around them Are team players Are willing to go the extra mile in a crisis Put a friendly face to your good name Care about the companys image and success Are more likely to be self starters and innovators Have strong personal goals Want to keep their jobs or move within the company Have a healthy work ethic Are committed to problem solving Are good for your business

De-Motivated Employees Do not attract or retain clients or customers Negatively affect the morale of people around them Often quit or get themselves fired Do not care about the companys image or success Call in sick more often than satisfied employees in order to do anything else (and may even become ill from the anxiety of going for joint work). Will talk of problems most of the times May do what is asked of them, but will rarely do more. Very low productivity Poor reporting Poor grooming
The difference between a successful person and others is not a lack of strength, not a lace of knowledge, but rather a lack of will. Vince Lombardi

(weak)

(strong)
THRIVE
Balance control Both processes and people Supported Excellent performance and excellent discipline

LEADERSHIP

s t r o n g

SURVIVE
Right focus Too little control Poor discipline good performance Good motivation

s t r o n g

DIE QUICKLY
No focus No big picture Out of control No processes or systems Poor performance Poor motivation

DIE SLOWLY
Aiming for perfection Little delegation or empowerment Good discipline/ control Average performance Poor motivation

(weak)

w e a k

(weak)

MANAGEMENT

(strong)

People Management

Understand your Business is people team members You can divide all your team members to four Business basic categories Management is
People Management

People Management

Understand your team members

Understand your team members You can divide all your team members to four basic categories You can divide all your team members to four basic categories

People Management

Understand your team members

Understand your team members You can divide all your team members to four basic categories You can divide all your team members to four basic categories

Learning People Management

e f f o r t s
High efforts Low skills

Moderate Result

High efforts C High skills High Result

Low skills Low efforts Low Result

Low efforts B High skills Moderate Result

SkIlls

People Management

A
Low skills+ Low efforts In order to mange these people you need to train them and control them strongly

People Management

High Skills low efforts

B

High Skills low efforts These people require no training but strong control an motivation form you to These people require no training but strong ensure performance control an motivation from you to ensure

performance

People Management

D High efforts low skills These people require training and strong motivation to perform

People Management

High Skills and High Efforts These people are the star performers you need to keep them motivated and maintain a close relationship, they are assets to any organization

The most selfish one letter word...........

"I"
They Avoid it.

The most satisfying two-letter word.......

"WE"

They Use it.

The most poisonous three-letter word.....

"EGO"

They Kill it.

The most pleasing five-letter word.......

"SMILE"
They Keep it.

The hardest working sevenletter word..

"SUCCESS"

They Achieve it.

The most powerful nine-letter word....

"KNOWLEDGE"

They Acquire it.

Renganathan