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Performance EvaluationIntroduction
It is concerned with the evaluation of the individual and group performance of the employees in the organization. It involves the process of measuring an employees present actual performance with the estimated performance during a given period of time.
Performance Management
It is a total and integrated process comprising activities like goal-setting , training, evaluation and rewarding employees. It begins with setting performance standards followed by training and development and finally ends with performance appraisal and there by fixing rewards for employees in a fair and objective manner.
First step in performance evaluation The goals are set jointly by both superiors and employees It ensures that every employee is aware of what is expected of him and how the achievement of this goal contributes to overall success. Organization should select the important and realistically achievable goals . Stephen Williams specified 3 types of objectives Key result area objective contributing to achievement of business goals of the unit Performance standards objectives which contribute to the improvement in the performance of the individual job Performance development objectives which contribute to development of individual performance
Employees performance is evaluated based on the predetermined criteria The evaluator and the employee review the latters job performance jointly and appraise it against established performance standards This assists in determining to what extent the employee have met the performance standards ,ascertaining the reasons for any deficiencies and preparing a plan to correct the
Post-evaluation interview
The discussion between the superior and appraised employee to discuss the results of evaluation to find the reasons for their high or low level of achievement
The forced choice method evaluator has to evaluate the employee with the help of a series of statements whose weights will be unknown to the evaluator The critical incident method behaviour in critical incidents The essay method evaluator has to describe the employees performance in short. The cost benefit method focuses on financial returns given by employee
The work standard method comparing actual performance and standard performance. The check-list method a series of statements on traits of employees will be given to the evaluator usually immediate supervisor answer will be in yes or no format The field review method evaluation done by someone other than the immediate supervisor The result based evaluation
Feedback
Self
Custom er
Staf f
Halo effect Central tendency Lenient attitude Bias Recency effects Employee resistance