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COMMUNICATION
Exchanging of verbal and non-verbal messages A continuous process Mutual exchange of understanding, originating from the receiver Involves a constant flow of information It is essential that the message is understood by the recipient as intended by the sender
Preparing
Identify the type of message suited for the audience Ensure that the vocabulary used is understood by the audience (e.g. technical or financial jargon)
Present
DECODING
CHANNEL
Receiver
Destination
FEEDBACK
BARRIERS
VERBAL BARRIERS
Language Information Overload Filtering
NON-VERBAL BARRIERS
Cultural Physical Emotional Gender Interpersonal Perceptual Technological
DECODING
CHANNEL
Receiver
Destination
FEEDBACK
Static or barriers
Communication is the process of passing information and understanding from one person to another.
Communication is a constant flow of information; a mutual exchange of understanding originating with the receiver.