Presented by

Mrs. P. Rajamani, M.A., M.Phil., M.Ed., Associate Professor of English, A.P.A. College for Women, Palani.

Communication Techniques Listening Speaking and Listening Speaking and Writing General Tips

Speaking

Know what you want to say Control Fear Stop Talking and Listen Think before you talk Believe in your message Repeat Major Points Find Out what your Listener wants

Techniques

Define Acronyms Reduce Jargon Level Objections Use Humor Anecdotes and Stories Ask for feedback Increase your vocabulary

Techniques -continued
Eliminate Audible Pauses Enunciate Clearly Practice Pronouncing Words Properly Exercise Tongue, Jaws and Lips Make Eye Contact Gestures

Techniques -continued
Pause Speak more slowly Speak faster Vary Your Volume Watch your tone Record your voice

Listening
Prepare to Listen Focus on the Speaker Screen Out Distractions Concentrate on the Message Listen to Tapes while you commute

Speaking and Listening

Ask Questions Avoid Daydreaming Accept Accents Use mind mapping Interview Complaints Telephone

Key Points
Write a Purpose Statement Outline Transfer Negative Emotions to Paper Get to the Point Explain Abstract words Use Absolutes and Generalities Sparingly

Key Points - Continued

Ask for what you want Use active verbs Use gender neutral language Cite Source of Statistical Data Illustrate with personal examples Express Emotion Keep it simple Method (in simple sentences)

Key Points - Continued

Paint verbal Pictures Be Concise Support Statements with Details Watch Semantics Quote Authorities Consult Experts Suppress emotion

Writing
Keep a Journal Take notes Write personal Notes Write Effective business letters Use Short Sentences Communicate online

Reading
Read Keep up with Current Events Read Something Inspirational Use the Internet

Non Verbal

Presence Give Nonverbal Cues Check Your Posture Dress Appropriately Smile Touch Shake Hands Properly

Attitude

Intend to Improve Visualize Be flexible Be Likable Commit to Being Truthful Empathize Dont take yourself too seriously

Attitude continued
Eliminate Negative Feelings Be receptive to New Ideas Take Responsibility Respect the Other Persons Point of View Recognize the Impact of Stress on Communication Be Real

Attitude continued
Check Your attitude

Behavioral

Laugh Use Good Manners Recognize Manipulative Behavior Recognize Condescending Manners Avoid Words that Hurt Change Abrasive Behavior Handle Disagreements with Tact

Miscellaneous
Organize Productive Meetings Consider Experience Level Understand the Importance of Timing Present a Good Personal Image

Peter Piper picked a peck of pickled peppers I saw Susie sitting in a shoe shine shop She saw a saw to saw a tree

How can a clam cram in a clean cream can? Can you can a can as a canner can a can? Double bubble gum bubbles double

She sells the sea shells in the sea shore, so says she. A big black bug bit a big black dog on his big black nose. I wish to wish the wish you wish to wish.

Six sick hicks nick six slick bricks with picks and sticks. If stu chews shoes, should stu choose the shoes he chews?

Gobbling gorgoyles gobbled gobbling goblins.

Mr. Tongue Twister tried to train his tongue to twist and turn and twit and twat, to learn the letter T.

Establishment mint, tablet, him, stab, set, settle, Hamlet, mental, bent, hint, hat, bat, hit, bit, table, men, net, nest, bliss, met, bet, bat, stable, mess, mesh, eat, Seattle, belt

Comfortable table, belt, comfort, fort, come, cot, mortal, for, able, mat, mob, mole, lame, calf, car, blame, tame, be, bore, race, Rome, robe, rob, motor, roof, role, tore, roam, roar.

Measurement measure, sure, ten, sum, sent, ant, turn, team, teem, sue, ram, men, man, meet, meat, met, ream, user, re-use

Hospitality pity, hospital, pot, spit, pit, hot, say, pay, lay, sat, spat, split, sit, Italy, is, hip, halt, host, total, shop, top, tip, salt

Punishment punish, his, tune, pun, hen, pen, pin, mint, mesh, up, tip, put, net, tin, nut, push, nest, ten, men, sit, unit

Celebration celebrate, rate, eat, ate, eatable, let, bet, ration, era, relation, cat, tear, near, ran, rebate, bear, bare, note, lore, role, boar, bone, boat.

Hear here rear severe wear pear tear dear gear Lear mere near year, fear, rear.

Bye rye sigh high pie lie buy die eye guy tie why shy- my-

Pay bay day gay hay lay may way ray say

Hot bought cot dot fought got jot knot lot pot rot sought taught

Red bed dead fed head led said Ted wed

Lock cock mock walk knock talk stalk stock clock block flock monk chalk

Peace piece peas - bees cease - cheese - keys seize knees niece Greece grease geese tease lease wheeze

Dialogue (or) Conversation

Adjacency Pairs: Greeting greeting Question answer Command request acceptance / refusal Explanation sought expl. given

Complaint explain or apologise Suggestion giving acceptance / refusal Thanking acceptance of thanks

Between a teacher and his students: St: Good morning, Sir. (Greeting) T: Very good morning. (Response) St: (Coming late) Excuse me, Sir. May I come in? (Permission sought) T: Yes, come in. (Permission granted)Tell me why you are late? St: Oh! Im sorry Sir. (Apology) its because of the bus breakdown, Sir. (Exp given) T: Ok. All right. Have you finished your homework that I gave yesterday? (Question)

St: No,Sir. (Answer) T: Why? Should you not do your duty?(Acc) St: We did not understand certain things. However, sorry, Sir. (Apology) T: If so, you should clarify then and there. Its no good waiting till I give homework. (advice) St: certainly, Sir. Will you please explain once again, Sir? (Request) T: Why not? Never mind. Listen at least now. (suggestion) St: Thanks a lot, Sir. (Expressing gratitude) T: Welcome. (Response to thanks)

Sheela and Joe were in a saree-shop. On seeing a sari she exclaimed it was very lovely. Joe endorsed her opinion and wanted to know whether she liked it. She replied in the positive and added that she would like to have one. He promised to present it on her birthday. But she could not wait so long. She expressed her desire to have it immediately. He obliged her, asked the shopkeeper to pack it she thanked him.