A

Communication comes from a Latin verb Communicare which means to impart, to participate, to share or to make common Communication is the process by which two or more persons come together to exchange ideas and understanding amongst themselves ( Koontz and ODonnell )

INDIVIDUALS To share knowledge and information To build relations with Individuals To express emotions to others To present ideas- to be aptly understood To influence others of ideas/opinions To transact any deals/ Business needs etc. etc.,

GROUPS
To To To

of To To To

achieve common goals/cause reach a common understanding ensure the group for effective completion a task share common values/ systems build relationships Work/progress with common interests

Barriers to communication

Language Barrier
Status Barrier Physical Barrier

Resistance

to

change
Wrong

choice of Medium
Psychological

Barriers

 Conciseness Write the message in as few words as possible Completeness Ensure that all the information needed by the reader to respond or act is included Courtesy Show consideration for the receiver Clarity Write clearly Correctness Check the letter for accuracy of all statements and details

Verbal
Vocabulary

and Usage Pronunciation Courtesy Three stages

Tell

them what you are going to tell them Tell them Tell what you have told them
Physical
ABC-

Quality of Speech

Accuracy, Brevity, Clarity KISS-Keep it short and simple

Non-Verbal Communication

BODY-LANGUAGE

Posture Gestures Expressions Eye Contact

VOICE

Relaxed, open, Comfortable on both feet Reaches out Attentive and Interested

Direct, looks at everyone

Voice Rate of Speech Verbal Clues

Appropriate, Modulates Moderate, Varies I think I feel What are our options

Listening
Listening is not the simple ability to decode information; it is a two way exchange in which both parties involved must always be receptive to the thoughts, ideas and emotions of the other person.

Please Listen to Others

Look Interested Inquire with questions Stay on target Evaluate Neutralize your feeling

what they are saying is important and means a lot to you right and relevant use of technique be attentive the message, read between the lines emotional leakage/ biases/ prejudices/perceptions/ selective listen

 Body

Language Body Expressions: Eyes, Face, Arms, Movements Listenning skills Presentation styles be constantly improved Customisation: Know the Audience. Language, tone , style, feelings, courtsy etc. Content: Prepare, Prepare and prepare

Can be Misunderstood and can lead to Conflicts

May not be taken seriously loose control

Reduced effectiveness and loose focus

Can lead to loss opportunity/friends/goal

 Would

be understood properly Ability to handle any situations Ability to lead others coorectly Willingness of others to be lead by you Helps in easy decision making Helps in reducing and resolving conflicts Personality with a difference

Self

Clarify objective - Inform

- Perform - Transform Practice proper expression Written, Verbal, Nonverbal Learn to Listen Learn to empathise Learn to deal with emotions Watch your tongue Be gentle People are fragile Learn to use feed backs effectively Learn to apologise if you have communicated wrongly

-Understand

As a Group Member
Always keep the objective of the group in mind Listen and appreciate others point of view Clarify Assumptions Communicate your views, ideas truthfully but softly Record points depending on the importance of subject, for future reference Use feedback

In an Organization Identify the receiver whether to an individual, a group/ Dept. or all Be clear and avoid ambiguity Ensure physical receipt of communication Use feed back Be proactive in communicating Avoid distractions Use grapevines positively