Académique Documents
Professionnel Documents
Culture Documents
Simplicity
Campaign strategy that prompts clients to ask any questions about their healthcare A prompt for providers to address HEALTH LITERACY in EVERY clinical encounter
Patient / Family <-> Health Care Worker Health Care Worker <-> Health Care Worker
Importance
Theres no part of the healthcare experience from.
Admissions (history) Informed Consents Discharge instructions
Compatibility
Joint Commission-National Patient Safety Goals-
Goal #2E: Implement a standardized approach to handoff communications, including an opportunity to ask and respond to questions Goal #13: Encourage patients active involvement in their own care as a patient safety strategy
Goal #13A: Define and communicate the means for patients and their families to report concerns about safety and encourage them to do so.
Trialability
The most important safety tool that all members of the healthcare team have at their immediate disposal is communication Everyone must be accountable to speak up if an unsafe or potentially unsafe practice is evident, regardless of position Direct communication, with few handoffs, among all levels of caregivers to:
Ask Me Anything........
Observations
The single greatest error in healthcare is failure of communication After an event has harmed a patient, the best risk management tool is support with open communication lines Our code of ethics says as health care professionals we have a moral responsibility to be honest with our patients
Questions
Anything
Ask Me
What is my diagnosis?
What is the technical name of my disease or condition, and what does it mean in plain English? What is my prognosis (outlook for the future)? What changes will I need to make? Is there a chance that someone else in my family might get the same condition? Will I need special help at home for my condition? Is there any treatment? What are my treatment options? How soon do I need to make a decision about treatment? What are the benefits and risks associated with my treatment options? Is there a clinical trial (research study) that is right for me?
When should I tell someone about a side effect? Do I need to avoid any food, drinks, or activities? Does this new prescription mean I should stop taking any other medicines I'm taking now? Can I take vitamins with my prescription? What should I do if I forget to take my medicine? What should I do if I accidentally take more than the recommended dose? Is there any written information I can take home with me? Are there any tests I need to take while I'm on this medicine?
Contact Information
ANTA.TrainingForNurses@gmail.com