BEST

Presented by
Name
Santosh Pandare Hiren Surti Suryakant Chavan Vipul Kokate

Roll no
10 33 47 50

Introduction
Type Industry Founded In Headquarter Covering area :

: : : :

State Own enterprises Public transport, Electricity Mumbai (1873) Colaba, (Mumbai) western border up to Dahisar and eastern border up to Mulund

 Key people
Revenue Employees Website

:
: :

O.P. Gupta
2,353.40cr(annual) 40,000

: www.bestundertaking.com

History
It is a government-owned organization set up in 1873
Earlier best was known as TRAMWAY services. First ltd bus were introduced in 1940 between Mahim and

Colaba.
When the corporation took over the company in 1947

there were 242 buses/23 routes/2.30 lac passenger in day.

7 Ps of service sector
Product Price

People Process
Physical Evidence

Place
Promotion

 Product :- They provide transport service to Mumbaikars. Price :-BEST charged minimum transport cost from public

because their main motive is provide service to our society.

Place: BEST provide their service only in Mumbai city.

They decide various routes to cover maximum area.

Promotion:-After railway the second most important

public sector company is BEST. They not required to promote our self because everyone aware about it services.

 People :-BEST provide training to their staff . Process: BEST provides quick services to people so it

helps to save time.

Physical evidence: BEST provides cushion seats,

plastic handles etc.

Training and development

Technicians and engineers are trained before joining the

duties.
Technical training center is located at Wadala. Conductors are trained well regarding handling the

commuters
Driving test for drivers (they should have p.s.v and

h.m.v license)

Types of Buses
Ordinary Buses Limited buses Special Buses Express/ Corridor Buses Air conditioned buses A/C super Buses
BRTS 1 1 Special 333 Exp 127

511 LTD

AS 422

Types of Routes (Place)

Feeder Route

East-West Connector
Trunk Routes BRTS Routes

Services to Staff
Canteen Hospitalization & medical aid Scholarship scheme Free bus travelling Accommodated room facility

Service to Customer
Reasonable charges
Cushion seats are available Plastic handles are introduced LCD T.V CCTV

 Free travel facility

Concession Front door entry provided Passenger refund claims Monthly pass scheme

Distinctive features of BEST bus

Bus route no.166 Bus route no.161

Bus route no.9

Bus Route No. 320, 22ltd., 25ltd Bus route no.66 ltd

Additional Services
Special buses for ladies
Reserved seats for ladies, handicapped. Extra buses during festival or any occasion

(Eg. Mount Mary, Diwali, new year)

Buses for Mumbai Darshan
Disaster management

Achievement
The second prize for production achievement in Urban

Transport during the year 1984.

The first place and the Best production achievement award in

the category for urban transport for the year 1986-87.

National Productivity Award for the year 1991-92.

Award for the best passenger-safety record for the year 1994.
International Road Safety Award for the Year 2003.

Conclusion