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First things first:

Understanding Intelligence

What is Intelligence
The ability to learn or understand or to deal with new or trying situations : the skilled use of reason. The cognitive* ability of an individual to learn from experience, to reason well, and to cope effectively with the demands of daily living.

* conscious intellectual activity (as thinking, reasoning, or remembering)


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What is Intelligence? (cont.)


"Intelligence, as a hypothetical construct, is the aggregate or global capacity of the individual to act purposefully, to think rationally, and to deal effectively with his environment. - David Wechsler*
*American Psychologist best known for his intelligence tests
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What is Intelligence? (cont.)


Although experts differ on an exact definition of intelligence, most agree that intelligent behavior has at least two components: 1. The ability to learn from experience. 2. The ability to adapt to the surrounding environment.
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Understanding Emotion

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Etymology
Emotion is one of the most difficult concepts in Psychology to define. In fact, emotion is such a difficult concept to define adequately that there are at least 90 different definitions of emotions in the scientific literature. The word "emotion" dates back to 1579, when it was adapted from the French word mouvoir, which means "to stir up" Reference: http://www.alleydog.com/glossary/d efinition.php?term=Emotion#ixzz2FVz7GIqI 2/23/2013 8

Simple Definition
It is a response by a whole organism, involving (1) physical arousal, (2) expressive behaviors, and (3) conscious experience.

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Basic Emotions with Very Clear Facial Signals


Paul Ekman has dedicated his career to researching emotions, focusing primarily on these six basic emotions: Anger an urgent plea for justice and action Sadness impending loss Fear danger lurks Surprise unexpected event Disgust contamination, toxic contact Joy impending gain
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The Goleman Categories


In appendix A of his book Emotional Intelligence, Daniel Goleman proposes these basic families of emotions: Fear: (Safety) anxiety, apprehension,
nervousness, concern, consternation, misgiving, wariness, qualm, edginess, dread, fright, terror and in the extreme cases phobia and panic. Anger: (Justice) fury, outrage, resentment, wrath, exasperation, indignation, vexation, acrimony, animosity, annoyance, irritability, hostility, and perhaps these are manifest in the 2/23/2013 extreme as hatred and violence.

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The Goleman Categories (cont.)


Sadness: (Loss) grief, sorrow, cheerlessness, gloom, melancholy, self-pity, loneliness, dejection, despair, and depression in the extreme case. Enjoyment: (Gain) happiness, joy, relief, contentment, bliss, delight, amusement, pride, sensual pleasure, thrill, rapture, gratification, satisfaction, euphoria, whimsy, ecstasy, and at the far edge, mania.
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The Goleman Categories (cont.)


Love: (Attraction) acceptance, friendliness, trust, kindness, affinity, devotion, adoration, infatuation, and agape. Disgust: (Repulsion) contempt, distain, scorn, abhorrence, aversion, distaste, and revulsion Surprise: (Attention) shock, astonishment, amazement, and wonder
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The Goleman Categories (cont.)


Shame: (Self-control) guilt, embarrassment, chagrin, remorse, humiliation, regret, mortification, and contrition. And Also: Flow The absence of emotion or selfconsciousness. Ambivalence Multiple, simultaneous, conflicting emotions.
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Emotional Intelligence: What Is It?

The Better Predictor of Success


For decades, a lot of emphasis has been put on certain aspects of intelligence such as logical reasoning, math skills, spatial skills, understanding analogies, verbal skills etc.

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The Better Predictor of Success (cont.)


Researchers were puzzled by the fact that while IQ could predict to a significant degree academic performance and, to some degree, professional and personal success, there was something missing in the equation.
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The Better Predictor of Success (cont.)


Some of those with fabulous IQ scores were doing poorly in life; one could say that they were wasting their potential by thinking, behaving and communicating in a way that hindered their chances to succeed.
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The Better Predictor of Success (cont.)


One of the major missing parts in the success equation is emotional intelligence, a concept made popular by the groundbreaking book by Daniel Goleman, which is based on years of research by numerous scientists such as Peter Salovey, John Meyer, Howard Gardner, Robert Sternberg and Jack Block, just to name a few.
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Simple Definition
Ability to identify, understand, and manage your own emotions and the emotions of others in order to reach desired outcomes.
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Emotional Intelligence
Emotional Intelligence does not mean being soft. Rather, being intelligent about emotions.

A different way of being smart.

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Emotional Intelligence (cont.)


It is your ability to acquire and apply

knowledge from your emotions and the emotions of other people in order to be more successful and lead a more fulfilling life.

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Identify emotions
Identify how you feel Identify how others feel Sense emotions in music Sense emotions in art Detect real vs fake emotions - accuracy

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Understand Emotions
Recognizes what events are likely to trigger different emotions Knows that emotions can combine to form complex blends of feelings Realizes that emotions can progress over time and transition from one to another Provides a rich emotional vocabulary for greater precision in describing feelings and blends of feelings

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Manage Emotions
Stay open to feelings Blend emotions with thinking Reflectively monitor emotions

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Manage Emotions
Research findings:
Significant relationship between managing emotions ability and burnout and mental health Teams with higher scores for managing emotions received higher performance rankings
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Job Success, not Survival


Today's great growth and prosperity is running parallel to some of the highest rates of job turnovers.
Just because you work hard does not mean you will rise to the top or that the job is secure.
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Common Employer Complaints


Lack of social skills, motivation to keep learning, and inability to take criticism
Leads to plateaued or derailed careers

because of crucial gaps in EIQ

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The Two Sides of Emotional Intelligence in the World of Work


Personal Competence how we manage ourselves.

Social Competence how we handle relationships.


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Personal Competence

The Two Sides of Emotional Intelligence (cont.)


Components of Personal Competence :
Self Awareness the ability to recognize and understand your moods, emotions, and drives, as well as their effect on others.

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The Two Sides of Emotional Intelligence (cont.)


Components of Personal Competence (cont.) :
Self Regulation the ability to control or redirect disruptive impulses and moods. The propensity to suspend judgment to think before acting. 32 . 2/23/2013

The Two Sides of Emotional Intelligence (cont.)


Components of Personal Competence (cont.) :
Motivation a passion to work for reasons that go beyond money or status. A propensity to pursue goals with energy and persistence. . 2/23/2013

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Social Competence

The Two Sides of Emotional Intelligence (cont.)


Components of Social Competence :
Empathy The ability to understand the emotional make-up of other people. Skill in treating people according to their emotional reactions.
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Developing empathy
Empathy is other-awareness, symmetrical with self-awareness. True empathy requires us to care about the person in pain.
Empathy begins with awareness, understanding, feeling, caring, perceiving a similarity of experience and compassion. But the difficult part of empathy is taking action that truly helps another.
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Developing empathy (cont.)


Empathy focuses on sharing (experiencing) a person's bad and good news or feelings and understanding the bad or good news/feelings RATHER THAN feeling sorry for the person's bad news/feelings or agreeing or disagreeing with the person's beliefs, opinions, or goals.
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Developing empathy (cont.)


One key to empathy is to understand suffering, first in yourself, then in others.
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The Two Sides of Emotional Intelligence (cont.)


Components of Social Competence (cont.) :
Social Skill Proficiency in managing relationships and building networks. An ability to find common ground and build rapport.
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The art of social relationships--managing emotions in others


To excel at people skills means having and using the competencies to be an effective friend, negotiator, and leader. One should be able to guide an interaction, inspire others, make others comfortable in social situations, and influence and persuade others. social skills
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Being attuned to others emotions Promoting comfort in others through the proper use of display rules Using own emotional display to establish a sense of rapport 2/23/2013

The subtle and complex abilities which underlie people skills

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The more complex the job, the more EIQ matters!!!

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Need
Emotional Intelligence is very important for managers as it is one of the important deciding factor for relationship management resulting in 1. motivation, 2. retention , 3. self management & 4. managing others.
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In Essence
Being intelligent about emotions means that we can perceive and use emotions to create optimal relationships and produce desired outcomes.

Words to Live By
"Above all else, guard your affections. For they influence everything else in your life. Proverbs 4:23

Thank You!