SEQUENCE OF SERVICES IN RAJARAJAN BAJAJ

Reception
First step is to inform about your visit to the service centre The receptionist will accompany the customer with a mechanic Then will proceed to the bike for observations and complaints

Assigning the job card

After the observation, the mechanic will write down notes regarding damages like scratches and general services like fixing of loose brakes The registered number of the vehicle, total KMs driven, engine oil level and the bike model will be entered The complaints from the customer are taken down in the job card

The estimated time of delivery is informed Approximate cost of the service including the general service (Rs.400) is conveyed to the customer Finally the is given with a receipt which should be return at the time of delivery of the vehicle

The details of the customer and the complaints are entered in the computerized database of the service centre. The contact information of the customer including residential address, contact number and E-mail ID is fed to the database The job card is passed on to the service department for initiation of actual service

Service appointment board:

The service appointment board includes name of the customer, vehicle model, service type, registered number and status This makes it easy for the customer and the service supervisor to keep track of progress

Inside Rajarajan Bajajs service area

 The assigned mechanic first finishes the general service which includes engine oil change, checking brake perfection, acceleration cable, clutch cable, front and rear lights. Then the actual complaints of the customer is rectified Incase of major damage or change of parts the customer is contacted for approval If the customer approves the appropriate service will proceed or else will be left untreated

 After completion of the entire service, the supervisor cross-checks the complaints and if all are done completely then the job card is passed to the billing area The customer is informed upon the completion and the exact cost of the service is conveyed The customer is given the Delivered bill after the payment of amount The bike is delivered to the customer he produces the paid bill to the supervisor

Billing and feedback area

 After the customer takes delivery of the vehicle and has test driven the bike he can give the feedback of services in the reception area by filling a form The form contains the following parameters: Response of the mechanic Time of taken for service Cost of service Performance of bike after service Overall satisfaction