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Center for Industrial Competitiveness

CENTER FOR LABOR RELATIONS ASSISTANCE (CLARA) EO 133 - Reorganizing the Department of Trade and Industry

Sec. 3(v) - Create in cooperation and coordination with the Department of Labor and Employment, a Center which will provide assistance to the public relative to industrial relations.
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EO 226 - THE OMNIBUS INVESTMENT CODE OF 1987 Chapter 1 Art.7


The State Recognizes that industrial peace is an essential element of economic growth and that it is a principal responsibility of the State to ensure that such a condition prevails.

CENTER FOR INDUSTRIAL COMPETITIVENESS


PRO-ACTIVE PROGRAMS FOR QUALITY AND PRODUCTIVITY THE PHILIPPINE QUALITY AWARD THE QRT PROGRAM
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PRO-ACTIVE PROGRAMS FOR COMPETITIVENESS

PRO-ACTIVE PROGRAMS FOR COMPETITIVENESS HUMAN RELATIONS:


Partnership For Quality and Productivity
This module aims to enable the participants from labor and management to forge stronger ties, gain better understanding of work related concerns, and participate in joint problem solving through open communication to enhance the companys competitiveness.
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PRO-ACTIVE PROGRAMS FOR COMPETITIVENESS


HUMAN RELATIONS:

Value Re-orientation For Service Excellence


This module will enable the participants to apply positive Filipino work values at the workplace to contribute to the companys productivity and competitiveness.
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PRO-ACTIVE PROGRAMS FOR COMPETITIVENESS HUMAN RELATIONS:


Teambuilding
A module that explains how teamwork leads to maintained harmonious interpersonal relationship, increased professionalism and competence and enhanced employee's selfesteem that could lead to greater productivity and creativity in the workplace.
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PRO-ACTIVE PROGRAMS FOR COMPETITIVENESS QUALITY AND PRODUCTIVITY:


Cooperation For Quality and Productivity
This module intends to build on the foundation brought about by labormanagement cooperation by introducing the participants to quality and productivity concepts and its relevant application in the workplace.
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PRO-ACTIVE PROGRAMS FOR COMPETITIVENESS


QUALITY AND PRODUCTIVITY: Quality Control Circles
This module will enable the participants to organize Quality Control Circles that will serve as a mechanism for improving quality and productivity through joint problem solving activities using scientific tools and techniques.

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PRO-ACTIVE PROGRAMS FOR COMPETITIVENESS


QUALITY AND PRODUCTIVITY: Good Housekeeping Practices or 5S
This module explains the philosophy and the systematic and practical applications of good housekeeping as well as its role in productivity improvement.

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PRO-ACTIVE PROGRAMS FOR COMPETITIVENESS


MANAGEMENT DEVELOPMENT: Supervisory Development
A module that will enable the participants to have a basic knowledge on management principles and theories as well as pointers on how to upgrade their supervisory skills to become effective leaders.
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PRO-ACTIVE PROGRAMS FOR COMPETITIVENESS MANAGEMENT DEVELOPMENT:


Strategic Vision Formulation and Hoshin Planning
A module which will help the participants formulate their vision and mission statements and eventually translate these into actual plans and programs.
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PRO-ACTIVE PROGRAMS FOR COMPETITIVENESS


Other Related Modules: How to Conduct Meetings Service Excellence Effective Communication

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PRO-ACTIVE PROGRAMS FOR COMPETITIVENESS


TRAINING REQUIREMENTS:

min. 25/ max. 35 participants comfortable training room supplies and materials overhead projector whiteboard sound system food for participants transportation of facilitators
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THE PHILIPPINE QUALITY AWARD

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THE PHILIPPINE QUALITY AWARD


A global competitiveness template for private and public organizations in the country

Highest level of national recognition for exemplary organizational performance


Created through Executive Order 448 (1997) Institutionalized through R.A. 9013, or the Philippine Quality Award Act (February 28, 2001)
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THE PHILIPPINE QUALITY AWARD PURPOSE


To establish a national performance improvement system.

To have standards to measure performance comparable to world-class organizations.


To give recognition to organizations that practice effective total quality management.
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THE PHILIPPINE QUALITY AWARD PQA CRITERIA


(Strategic Approaches in Achieving Global Competitiveness) 1. Leadership

2. Strategic Planning
3. Customer and Market Focus 4. Information and Analysis

5. Human Resource Focus 6. Process Management


7. Business/Organizational Results
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THE PHILIPPINE QUALITY AWARD AWARD ELIGIBILITY


a. Private Sector Applicants

- Micro, Small, Medium and Large Enterprises Manufacturing companies and their subsidiaries
Service companies (including healthcare and educational institutions)

Agricultural producers Fisheries


Other industries
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THE PHILIPPINE QUALITY AWARD AWARD ELIGIBILITY


b. Public Sector Applicants

National line agencies and subsidiaries


Local government units Government-owned and controlled corporations State universities and colleges Government Hospitals Other government agencies
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THE PHILIPPINE QUALITY AWARD AWARD AND RECOGNITION LEVELS THE AWARD PHILIPPINE QUALITY AWARD for PERFORMANCE EXCELLENCE Highest level of excellence National & global role model
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THE PHILIPPINE QUALITY AWARD

AWARD AND RECOGNITION LEVELS


Levels of Recognition Recognition for Mastery in Quality Management

Demonstrated superior results Role model in the Philippines


Achieved significant progress in building sound processes

Recognition for Proficiency in Quality Management

Recognition for Commitment to Quality Management

Demonstrated serious commitment to total quality management

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THE PHILIPPINE QUALITY AWARD

BENEFITS OF APPLYING
Self-assessment Assessment and feedback Accelerated pace of improvement Sharing of network
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THE PHILIPPINE QUALITY AWARD PQA RECIPIENTS


Recognition for Mastery in Quality Management 1. Intel Philippines Mfg., Inc. (2001) 2. Integrated Microelectronics, Inc. (2001) 3. Panasonic Mobile Communications Corporation of the Philippines (2003)
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THE PHILIPPINE QUALITY AWARD PQA RECIPIENTS


Recognition for Proficiency in Quality Management 1. PSi Technologies, Inc. (2002)

2. Philips Semiconductors (Phils.), Inc. (2000)


3. Texas Instruments (Phils.), Inc. (2000) 4. AMI Semiconductor, Inc. (1999)

5. City Government of Marikina (1999)


6. Amkor Technology, Inc. (1998) 7. Data General, now Acbel Polytech Phils. (1998)
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THE PHILIPPINE QUALITY AWARD PQA RECIPIENTS


Recognition for Commitment to Quality Management 1. Indo Phil Group of Companies (2003) 2. ON Semiconductor Phils. (2002) 3. Cypress Semiconductor Phils. (2001) 4. Astec Power, Inc. (2000) 5. City Government of Makati (2000) 6. PSi Technologies, Inc. (1999 & 2000) 7. National Statistics Office (1999) 8. AMI Semiconductor, Inc. (1998) 9. City Government of Marikina (1998) 10.Electronic Assemblies, Inc. (1998) 11.San Miguel Yamamura Asia Corp. (1998) 12.Yazaki-Torres Mfg., Inc. (1998)

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THE PHILIPPINE QUALITY AWARD


PQA COMMITTEE
PRESIDENT OF THE REPUBLIC OF THE PHILIPPINES
CHAIR: DTI Secretary VICE CHAIRS: DAP President (Public Sector)

Head of a National Movement for Quality and Productivity (Private Sector)

MEMBERS: Highest ranking officer of the following DBM NWPC TESDA CIC CSC 6 Private Sector Reps

AWARD MANAGER IMPLEMENTING AGENCY MANAGEMENT COMMITTEE

DTI SECRETARY

CENTER FOR INDUSTRIAL COMPETITIVENESS (CIC)


Organized by the PQA Committee
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THE QUICK REACTION TEAM

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BACKGROUND ON THE QRT


In April 2001, Sec. Sto. Tomas of DOLE and Sec. Roxas of DTI met with management representatives to discuss labor-related issues affecting the automotive industry (Toyota, Mitsubishi, Nissan, Honda, Isuzu). DOLE and DTI agreed to form a Quick Reaction Team to visit factories at the first sign of a labor problem, with dialogues to be conducted regularly.

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UPDATE ON QRT + + EFFORTS EXCOM INSTRUCTIONS ON QRT (MAY 27, 2002)


More aggressive and pro-active role in labor dispute resolution (e.g., intervention before onset of CBA negotiations; priority Japanese firms) Expanded QRT via MOA with DOLE, DILG, PNP
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OTHER RELATED DEVELOPMENTS

1. A Task Force was created within DOLE (A.O. 55 and 55A) to streamline the existing dispute settlement system via administrative remedial issues. 2. In the medium to long term, an Institute for Investor Assistance shall be created whose function shall include providing legal advise to companies with labor relations problem. Usec. Imson of DOLE was sent to U.S. to source funding for the institute.
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OTHER RELATED DEVELOPMENTS

A Memorandum of Agreement (MOA) was signed between the Department of Labor and Employment (DOLE), Department of Trade and Industry (DTI) and the Japan Chamber of Commerce and Industry (JCCI), forging their mutual agreement to cooperate and render mutual assistance to each other in pursuing their common objectives in the areas of regular dialogues, technical assistance, managerial and supervisory development and expansion of the QRT
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LIST OF PRO-ACTIVE LABOR INTERVENTIONS

Collective Bargaining Negotiations Workshops (2 days) were conducted for management of Mitsubishi, Matsushita, Honda, Isuzu and Cemex; preparatory to their collective bargaining negotiations. Orientation on QRT for Japanese locators in Subic and Clark August 22, 2002

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LIST OF LABOR DISPUTES COURSED THRU THE QRT (2003)


Asahi Glass Philippines: Unfair Labor Practice, referred to QRT November 28, 2003; Meeting held between DOLE Usec. Jimenez and Mr. Paterno of Asahi facilitated resolution of dispute; Case settled.

House of Hatten Phils. Inc. .: Unfair Labor Practice, referred to QRT August 26, 2003; Case pending with the NLRC.
Masuda Phils. Inc.: Intra-union conflict, referred to QRT August 14, 2003; Case pending with the NLRC. Matsushita Group of companies: Certification Election, referred to QRT March 5, 2003; Case settled April 15, 2003 Philippine EDS Techno-Service Inc.: Unfair Labor Practice, 35 referred to QRT March 4, 2003; Case settled.

COMPANIES ASSISTED THRU THE QRT (2002)


1. 2. 3. 4. 5. 6. 7. 8. 9. 10. Dusit Hotel Nikko (BD/ULP) Aichi Forging Company of Asia, Inc. (BD) Honda Philippines, Inc. (ULP) Matsushita Communication Industrial Corp. of the Phils. (BD) GNF Philippines, Inc. (BD) Coats Manila Bay (BD) Cam Mechatronics, (Phils.) Inc. (ULP) Senga Philippines (BD) Novelty Philippines, Inc. (ULP) Miramar Fishing Company (ULP) 36