Technical & HR skills Required by Supervisor

BY : Abhitosh Kumar(1) Chaitanya Attuluri (9) Neeraj kumar (17)

Definition
A

supervisor is first and foremost an overseer whose main responsibility is to ensure that a group of subordinates get out the assigned amount of production, when they are supposed to do it and within acceptable levels of quality, costs and safety.

Types of Supervisory Skills

Technical skills
the specialized knowledge and expertise used to carry out particular techniques or procedures.

Human relation skills

the ability to work effectively with other people.

Conceptual skills
the ability to see the relation of the parts to the whole and to one another.

Decision-making skills
the ability to analyze information and reach good decisions.

Relative Importance of Types of Skills for Different Levels of Managers

Roles and Responsibilities of Supervisor

Achieving organizational Coaching goals

Making decisions

Controlling work activities

Employee Training and Development

Assigning tasks

Roles and Responsibilities of Supervisor

Setting rules and regulations Enforcing Policies and Procedures

Availing resources

Staffing

Problem-solving

Reacting to emergency situations

Skills Required for Supervisor

Major Skill Sets Skill Set #1 Personal and Interpersonal Skills Key Skill Sub Sets Time management skills Adaptability Workplace Communication

Conflict Management
People management

Skill Set #2 Technical, Professional and Operational Knowledge

Technical Knowledge
Industry Experience

Productivity Management
Safety Awareness

Planning and Organising

1. Personal and Interpersonal Skills

Time management skills

Adaptability

Good Supervisors don't try to do everything at once or try to do everything themselves. They know how to manage interruptions and distractions from the task at handand they also know how to say no when its needed. They know how to prioritise!

Works under pressure Recognises what change means to the business Responds with flexibility to a change in plans

Workplace Communication

Conflict Management
Opens discussions effectively and clarifies current situations Views conflict objectively from all sides Negotiates responsively

Establishes good interpersonal relationships Understands the need to check communication from others Shares important and relevant information with the team Gains commitment Provides effective feedback to team Engages with different audiences Communicates and feeds back issues to management

People management

Manages the teams and individual skills effectively Ensures Team Motivation and Engagement Manages interpersonal and inter-group conflict Assesses and manages performance Empowers others to reach goals Manages problem employees Gives regular feedback on performance and individuals Conducts Performance Appraisals Shares appropriate responsibilities

2. Technical, Professional and Operational Knowledge

Technical Knowledge

Supervisors will often be required to provide instruction on the correct use and handling of machinery and equipment. They are also responsible for educating new employees and apprentices about specific workplace policies and procedures, Holds the necessary competencies and qualifications Understands and applies the technical requirement of the job Has the computer skills aligned to the requirements of the position Demonstrates an understanding of systems and processes Is effective and disciplined in the use of management systems and processes

Productivity Management

Safety Awareness

Effectively manages operational plan Plans for effective crew performance Meets productivity targets Ensures high quality output Understands project management Demonstrates forecasting and problem solving skills Prioritises critical activities and considers alternative actions when required

Effectively applies safety requirements Demonstrates the use of hazard identification and risk management processes Articulates why the SMS (Safety Management System) is there and how it operates Undertakes work practices that do not take shortcuts that expose people and themselves to risk Applies First Aid knowledge

Planning and Organising

Industry Experience

Demonstrates an understanding of the operational issues of crew management Assigns tasks and subsequent resources required Schedules and plans crew tasks Sources equipment when required Manages leave requests Manages requisitions Utilises systems and tools Applies strategic thinking

Has a reliable work history Understands workplace systems Understands workplace operations Articulates the role of a supervisor Establishes and uses networks Acted in supervisory roles