 Define your critical product

requirements.
 Develop a focused list of solutions.
 Analyze vendors strengths and

weaknesses.
 Determine which solution is best for

you.
 Contract Negotiations.
 Not knowing what you really need in
an ERP package
 Not recognizing the uniqueness of

the business
 Not choosing the most qualified ERP

software vendor
 Not giving the attention it needs
 Not investing for long term
 Hershey Foods--A 19 percent drop in earnings was caused
by an incompetent ERP implementation that wreaked
distribution havoc during one of its most profitable seasons
in the US: Halloween.
 FoxMeyer Drugs--This pharmaceutical distribution
company was forced to declare bankruptcy after an
unsuccessful ERP implementation.
 Whirlpool--ERP implementation crippled its shipping
system, leaving appliances stacked on loading docks and
not delivered to paying customers for a full eight weeks.
 Volkswagen--Significant delays in parts shipments caused
product inventories to build up to costly levels.
 People who have developed the ERP
packages
 People who have invested huge amounts

of time & effort in R&D, to create the

packaged solutions
 People who come up with innovations that

make the packages more efficient, flexible

and easy to implement and use
 Practical Demonstrations
 Competitive Edge
 On the basis of Study
 Vendors credibility
 Flexibility of the vendor
Source: AMR Research,2007
 Responsible for fixing any problems that the
implementation team encounters in the
software
 Provide initial training for the co’s key users
 Demonstrates the product as it exists and
highlights the available options
 Explains how system works, not to show how it
should be implemented
 Plays an important role in project support
functions and must exercise the quality control
w.r.t. to how the product is implemented.
 Fills gaps between the package and the actual
business processes.
 Functional fit with the organization's business practices
 Degree of integration among components of the ERP system
 Flexibility and scalability
 User friendliness
 Quick implementation
 Ability to support multisite planning and control
 Technology--Client-server capabilities, database independence,
security
 Availability of regular upgrades
 Amount of customization required
 Local support infrastructure
 Costs -License, training, implementation, maintenance,
customization, hardware requirements
 Are professionals
 Specializes in developing techniques and

methodologies dealing with

implementation
 Are experts in administration,

management and control.

 Can be at project manager, team leader,

team member, service representative and

end user position
 Management-focus primarily on function of
management as it relates to the
organization of resources and business
process flows
 Application-focus on the process of
communicating, teaching, demonstrating,
and configuring software for the business
process flows.
 Technical-deal with technical issues such as
database conversions, source code
modifications , operating systems, software
installations.
 Administer each of the phases of the
implementation
 Bring the know-how of the package and
implementation
 Responsible for analyzing and
understanding the customization issues
 Alerts the co’s management about actions
and decisions to be taken
 Creates knowledge base and train sufficient
people so that the knowledge of the project
doesn’t depart with them when they leave
 Contract is an agreement between two or
more people to do something, especially
one formally set forth in writing and
enforceable by law
 Company should contract with all those

parties who are important for the success of

the ERP project
 SAP (Systems, Applications and
Products in Data Processing) is the
global market leader in ERPs; it has
approximately 30 to 60 percent of the world
market. The company spends a large
percentage of its revenues in research and
development.
 Oracle is the second-largest software
company in the world. Its ERP product,
Oracle Applications, includes the popular
Oracle Financials module. It has the
reputation for developing a product that can
be interfaced with others to create a best-
of-breed ERP package.
 Microsoft is well known in IT industry but cater
only to larger companies with products like
1) Microsoft ERP Navision Software
2) Great Plains
3) Solomon
4) Axapta

 PeopleSoft has its origins in human resource

management software that evolved to a full
feature product with the addition of other
modules. However, its strength still remains its
human resource management systems.
PeopleSoft has a major presence in the US
federal government.
 Baan has developed a number of
componentized products. Recently, it has
struggled financially because of
questionable financial reporting practices
and changes in leadership. However, it is
still a relatively dominant player in the
ERP market.
 JD Edwards has a product called

OneWorld with origins in the AS/400

environment. Its target customers are
primarily smaller organizations wiht less
than 2,000 users.
 SD: Sales and Distribution
 MM: Materials Management
 PP: Production Planning
 QM: Quality Management
 PM: Plant Maintenance
 HR: Human Resources
 FI: Financial Accounting
 CO: Controlling
 AM: Asset Management
 PS: Project System
 WF: Workflows
 IS: Industry Solutions
 SAP ERP Solutions in TISCO (Tata Iron and
steel company Limited)
 Eiffel ERP software's implementation in

U.S. based chemical company

 Siemens AG of Germany wants to

upgrade approx. 200 SAP R/3 installations

in 36 countries to mySAP ERP between
2005 to 2009