QUALITY MANUAL

Presented by:

Villa Teresa David Vladimir

AGENDA
1. Introduction
Definitions Quality Quality System Quality Manual Brief history
Quality Manual

2. Overview

3. Elements of a Quality Manual 4. Advantages & Summary

What is quality?

Quality is a series of characteristics of an element which make it capable of satisfying explicit and implicit requirements

Quality System
The organization, structure, responsibilities, procedures, and resources, for ensuring the quality of a product or service.

The first step in building a Quality

System is a Quality Manual.

What is a Quality Manual?

A Quality Manual is the main, top-level

document which establishes the quality policies and objectives of an organization.

History
18th century B.C.
if anyone give another silver, gold or anything else to keep, he shall show everything to some witness, draw up a contract and then hand it over for safe keeping.

History
1959 quality system for U.S. Defence 1987 ISO was established

and aerospace industry was implemented

What is ISO?
ISO produces international standards for
business, government, and society.

The number one requirement is a:

Quality Manual

AGENDA
1. Introduction
Definitions Quality Quality System Quality Manual Brief history
Quality Manual

2. Overview

3. Elements of a Quality Manual 4. Advantages & Summary

What will a Quality Manual provide to a company?

Overall it provides evidence of what specific
controls are implemented to ensure product/service quality.

Who will benefit ?

Customers Suppliers Employees ISO

The Company

A Quality Manual should.

1. Address all Quality System elements 2. Contain or refer to quality procedures
Documentation

The Importance of Documentation

Benefits of Documentation: Quality Manual

The Key is to move towards:

Consistently repeating the best practices and Improving those processes which are lacking

4 Levels of Documents

AGENDA
1. Introduction
Definitions Quality Quality System Quality Manual Brief history
Quality Manual

2. Overview

3. Elements of a Quality Manual 4. Advantages & Summary

So, what exactly do we find in a typical Quality Manual?

You might just find things like

Basic Quality Manual Outline

1) Introduction 2) Policy and Objectives 3) Definitions 4) Quality System 5) Organization 6) Authority and Responsibilities 7) Compliance 8) Internal Review and Audit 9) Documentation and Change 10) Purchasing 11) Inspection and Testing 12) Training

1) Introduction
Who is the Company? What does it do?

2) Objectives
Why would anyone go to the trouble of
assembling a Quality Manual anyway?

3) Definitions
Maybe you already know exactly what
technotronic process management refers to, but in case youre a little foggy

4) Quality System
How will we ensure that this company
produces a quality product?

5) Organization
Just use a chart for this one
Managing Director Financial Director Administration Purchase Ledger Warehouse Support Eng. Credit control Support Manager Sales Director Sales Manager Business Manager

6) Authority / Responsibilities
The various departments of a company,
such as Sales, Engineering, Finance, etc and what the people there are supposed to be doing.

7) Compliance
Obviously, the company needs to stay in

line with whatever governing body theyve been certified by (ISO, etc)

8) Internal Review / Audit

Things SEEM to be rolling along nicely, but
how would we really know if there was a problem? By waiting for our customers to tell us?

9) Documentation and Change Control

Obviously, you cant have people fiddling

with important documents on a whim, but documents WILL need occasional updating, so

10) Purchasing
You want to produce a high-quality
product, so do you REALLY want to do business with Jethros baRgun SupPliz because theyre cheap as borscht, or a fully certified and accredited company?

11) Inspection and Testing

Your company may prefer to let its

customers tell them that last shipment screwed up $150,000 worth of THEIR production, or

12) Training
Who knows? Maybe the company can

readily find people who already know how to operate Zweiger Loopertronic TJ1453A1Fs, but in case no one has a clue

AGENDA
1. Introduction
Definitions Quality Quality System Quality Manual Brief history
Quality Manual

2. Overview

3. Elements of a Quality Manual 4. Advantages & Summary

Customizing your manual ?!

Meaning to identify with which
YOU ARE DOOMMED IF YOU DID NOT COMPLY!

standards your company needs to comply.

Consider synchronizing your quality

manual with the quality standards.

ADVANTAGES OF QUALITY MANUAL

1. 2. 3. 4. 5. 6. 7.
To To To To To To To prevent risks detect deviations correct errors improve efficiency reduce costs meet customer needs market company

SUMMARY
1. Introduction
Definitions Quality Quality System Quality Manual Brief history
Quality Manual

2. Overview

3. Elements of a Quality Manual 4. Advantages & Summary

References

www.bizmanualz.com www.cartoonstock.com www.Documents and Settings\Computer User\Desktop\presentation\Sample Quality Manual.htm www.Documents and Settings\Computer User\Desktop\presentation\NIST Weights and Measures Division Quality Manual Template - Type Evaluation Laboratory.htm www.Documents and Settings\Computer User\Desktop\presentation\ISO 10013 Quality Manual Development Guide in Plain English.htm www.benitaepstein.com www.Documents and Settings\Computer User\Desktop\presentation\dqs.htm www.Earnest John Group of Companies.htm Quality Systems, February, 12th 2003 GQO-PM/ SB Seminar Brazilian HA Novartis (Global Quality Operations) www.quality-works.com