Selecting the Right IP PBX Solution

Brandon Weilbacher Director of Product Management SIP: 20539@sip.epygi.com (972) 692-1166 x39 brandon.weilbacher@epygi.com

Agenda
Q1: Should I buy a PBX or IP PBX? Q2: What are the Technology Considerations? Q3: What are the Feature Set Considerations? Q4: What User Acceptance Considerations are important? Testimonial

Traditional PBX

2 - 5

5 - 1

2 1

USA. PSTN

x22 Extension to extension Extension to PSTN

IP PBX Solution

ITSP

Extension to extension Extension to PSTN

4

SIP peer to SIP peer Extension to ITSP to PSTN

IP PBX Advantages
More cost effective options for voice traffic New advanced features not possible on traditional PBXs increase efficiency Enterprise Data and Phone networks merged Equipment requirements minimized with All in one Box solutions

Minimized office wiring

Simplified management and administration Lower cost Moves, Adds, and Changes

Question: PBX vs. IP PBX Answer: IP PBX

Technology Considerations
How to upgrade to VoIP
Add a gateway to your current PBX for a low cost solution Deploy a state-of-the-art IP PBX to take full advantage of IP PBX technology

Cost Effective Scalability

Ability to add additional IP phones as the business grows Reasonable cost at low line size

PSTN interface, lifeline 911

PSTN interface can serve as a backup to VoIP, provide lifeline power and be utilized for 911 traffic

Consider All in one Box solutions

Built in IP router- QoS, VPN, Analog and SIP phone support

Signaling/Codec Support
SIP (Session Initiation Protocol) G.711, G.723, G.726, G.729, iLBC bandwidth vs. quality

Worldwide IP PBX Market and SIP Penetration Forecast

(Excludes Phones) $7,000 $6,000 $5,000 $4,000 $3,000 $2,000 $1,000 $0 2002 2003 2004 2005 2006 2007 2008 45% 40% 35% 30% 25% 20% 15% 10% 5% 0%

SIP Penetration IP PBX Revenues

Source: IDC; Gartner

Bandwidth Requirements
Required Bandwidth for Standard Packets:
Packet Size Needed bandwidth in kBit/s using the Codecs: in msec. G.711u/G.711a G.726-16 G.726-24 G.726-32 G.726-40 10 20 30 40 50 60 105 84 77 73 71 70 58 37 30 26 24 23 66 45 38 34 32 30 73 52 45 42 40 38 81 60 53 50 48 46 G.729a 50 29 22 18 16 15

Required Bandwidth for Encrypted Packets (in the case that a VPN is used):
Packet Size Needed bandwidth in kBit/s using the Codecs: in msec. G.711u/G.711a G.726-16 G.726-24 G.726-32 G.726-40 10 20 30 40 50 60 148 105 91 84 80 77 98 59 43 37 33 30 105 65 52 45 41 37 117 74 60 53 48 46 123 80 66 61 56 53 G.729a 92 49 35 29 25 22

Feature Set Considerations

Certified Support on major ITSP (Internet Telephony Service Provider) networks Full set of PBX features to provide seamless replacement of existing PBX or key system Integrated Voice Mail, IVR without added boxes or cost Fax support (T.38, forwarding) Custom call routing to support corporate dial plans

User Acceptance Considerations

Intuitive Telephone User Interface
Ergonomics of the new phones Keep the existing phones?

Graphical User Interface

Administration Users Configuration

Minimal changes in dialing plan

Many new features not available on legacy PBX systems require user education

Choose a Fully Featured Product and Provide Extensive User Training

Testimonial
Regardless of the industry, all small businesses have something in common; they strive to be innovative while keeping their balance sheet in check. Rocking T Inc. is a freight trucking company with offices in several different states that began looking for ways to decrease one of their major expenses long distance phone charges. Because most of their locations had broadband Internet access, Rocking T explored a VoIP solution as the most innovative and cost effective way to significantly reduce their long distance expenses. One major criteria for choosing a VoIP system was that it needed to be easy to configure and maintain After looking at several products we decided to use the Quadro from Epygi, says Raymond Brady, RockingTs IT Manger. We liked the VPN and firewall features that these units had built right into the box, especially since using a VOIP with some routers can be difficult. The freedom to call a co-worker without concern for distance or expense enables greater communication within a business. The Quadro system brilliantly facilitates communication combined with ease of use. Because the application was designed with SMEs (small and medium sized enterprises) and teleworkers in mind, it is a plug and play device that is quick and easy to install. Our installation went very smoothly, Brady says. I had the first box up and going and made a test VOIP call in about an hour. This would have been much faster but we were replacing an existing firewall. Later we setup a VPN connection between our two offices and this was very easy to configure with the Quadro interface. I have configured VPN connections before and I was very pleased with how easy the process was.

The Requirements: Long Distance Cost Reduction

Quick Installation

Rocking T selected Epygi because they were searching for a VoIP solution that was immediately cost effective and would save them substantial amounts of money over time. Many VoIP solutions require the customer to purchase expensive phones that need to be upgraded when the system becomes outdated. The Quadro product line offers a range of affordable products that allow the user to make free, or virtually free calls and it plugs directly into your existing analogue or VoIP phone. We setup our second Quadro in another office the following week {after the first installation} and we were making FREE VOIP calls between our two offices in no time at all, says Brady.

Positive ROI for complete Solution

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