A PRESENTATION ON W.

EDWARDS DEMING
Submitted By:Anurag Rana

WHO WAS W. EDWARDS DEMING

Dr. W. Edwards Deming is known as the father of the Japanese post-war industrial revival and was regarded by many as the leading quality guru in the United States. He passed on in 1993. His expertise was used during World War II to assist the United States in its effort to improve the quality of war materials

WHO WAS W. EDWARDS DEMING

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He got his PHD in the states in physics and math's Get his first employment chance in an electricity company in Chicago He taught physics , mathematics , statistics and quality in Japan .

* Deming is best known for his management philosophy , establishing quality , productivity and competitive position .

DEMING
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Deming focus on 5 ideas : Statistical process controlling (SPC) Deming philosophy Deming 14 points Deming Cycle (for continuous improvements) Seven deadly diseases of quality

DEMING
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Statistical process controlling: its a process which aims at achieving good quality during manufacture through prevention rather than detection . It is concerned with controlling the process (machine) which make the product through inspecting the machine rather than the product itself. For example why the salesman cant sell the same amount every month ? SPC will answer this question by discovering and analyzing these items :-

DEMING
Common causes : which inherent to the process as Machine fails 2. Special causes : Not inherent to the process and should be defined such as poor performance 3. Natural Variation: producing certain amount of defects 4. Significantly different variation: Discovering exactly where it is by management. Note. Deming said : *80% depends on management *20% depends on employee
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DEMING
2. Deming Philosophy : The quality and the productivity
increases when the process fluctuation Decreases

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** Deming 14 points , I will mention some:
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Create constancy of purpose to improve product and service. The new age of quality requires a commitment continuously to improve . Constantly improve , Use the PDCA cycle Dont have silly slogans that mean nothing Supervision must change from chasing to coaching and support Remove Barriers that prevent employees having pride in their work , Barriers such as time pressure and focus on profit rather than quality

DEMINGS CYCLE

DEMING'S SEVEN DEADLY DISEASES

*The amount of severe criticism of western management and organizational practices

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Lack of constancy of purpose

2. Emphasis on short-term profits : we should focus on the whole financial period rather than focus at the end 3. Too much staff mobility : it occurs when managers cant define the actual problems and not learning from them

DEMING'S SEVEN DEADLY DISEASES

4. Over dependence on figures : particularly financial which can be messaged to look great in the short term while long term suffers Note : Its a wrong way to focus on short term results , rather than coaching and helping employees on a long term